Before real estate Danny Lewis was a public relations and advertising executive. He offered to sell his grandfather’s home, and after that transaction, realized he had caught the real estate bug. Danny converted the marketing skills he had developed into a successful real estate career quickly, building not only a successful practice for himself, but also a strong team now known as Lewis Real Estate Group. In this episode Danny discusses not only how to build a team, but also why he recently moved to Dreamtown. As one of the youngest top 1% brokers in Chicago, he continues to expand his reach and success!

Danny Lewis can be reached at 773-988-9092 and lewischicagorealestate@gmail.com.


Transcript

D.J. Paris 0:00
This episode of Keeping it real is brought to you by Quicken Loans real estate professionals. When you work with Quicken Loans, you have an agent relationship manager available to you and your team. These dedicated experts are part of the agent relations team. They serve as your single point of coordination so you can count on them to keep you in the loop throughout your client’s entire home buying process, call 888-980-2891 or go to real estate dot Quicken loans.com. Today, call for cost information and conditions equal housing lender licensed in all 50 states NMLS consumer access.org Number 3030 And now under the shop

Welcome to another episode of Keeping it real, the largest podcast made by real estate brokers for real estate brokers. My name is DJ Parris, I am your host and guide through the show. As always, we want to start out by saying thank you to our listeners, and our hosts both who are spending their time either listening or contributing to the podcast, we greatly appreciate it. And a couple of quick announcements before we get started, we do have a sponsor that will be coming on a future episode. So we’re very excited about that. And if you’d like to be a sponsor, for any of our upcoming episodes, you can always reach out to us, the easiest way is go to our our website, which is keeping it real pod.com By the way, that is also the place where you can stream every episode we’ve ever done. Also, of course, we’re on iTunes, Google Play or any podcast app that you might have on your phone. Just search for keeping it real podcast, and you should find us right away. Also, please join our Facebook group, which is facebook.com forward slash keeping it real pod. We not only post of course links to all the episodes, but also links to articles that we find online that will help you with your business, as well as links to the host or sorry, the guests that we promote. So you can get an idea of what they are doing a digitally as well and follow them on Instagram, Facebook, Twitter, and their websites, of course. So again, thank you for listening, we are gosh, well over 100 episodes now we’re going strong or to keep going strong. And it’s because of you who continue to listen. And our waiting list to for guests to be on the show is now approaching 100. That’s how popular this podcast has become. And we’re so grateful that it seems to strike a chord and help people but we also always need your suggestions. So don’t hesitate to reach out to us, through our website through Facebook. Any way you can find us and say here’s what I want on the show, here’s who I want. And that’ll help us give you guys the best content that would be helpful for your business. So, again, let’s now move on to a really exciting interview with somebody I’ve known for many, many years. He’s a true superstar in Chicago, and a super great guy, Danny Lewis.

Today on the show, we have Danny Lewis of the Lewis Real Estate Group with Dream town. Danny is a Chicago native with a strong background in customer service sales, Public Relations and Marketing industries. See he specializes in the home buying and selling process as well as an investments leasing income producing properties and commercial, his organization attention to detail and ability to fully understand his client’s needs set him apart in the industry. He has been a top 1% Producer consistently almost since he started in real estate, which is incredible. And his production, his personal production and his team has been growing year over a year. You can visit Danny’s website at Lewis Chicago real estate.com also find him on Instagram, which is Louis Chicago real estate. And on Facebook, Danny Lewis real estate, I will post links to these for the listeners. Danny, welcome to the show.

Danny Lewis 4:10
Thanks so much for having me, DJ.

D.J. Paris 4:13
Yeah, and you and I have known each other for a number of years, I’ve always been a big fan of all the amazing success you’ve had like very quickly. So before we get to all of that, I want to hear the origin story about like, why you chose real estate how you got into real estate, if you don’t mind sharing that. Yeah, of

Danny Lewis 4:31
course. Again, thank you so much for having me on the show today. I’ve always been a fan of it is really cool to actually be on it. Yes. So let’s throw it back to 2010 I was coming out of a job in PR and advertising and working in marketing. And at the time my grandfather who was 92 at the time, decided to move to a retirement home so he was going to sell his home himself and at the time he was 92 he had his wits together and all that kind of stuff but at The same time, you know, he wasn’t he didn’t have an email address, there was no way he could sell a place on his own. Sure. So at the time, I watched shows like Million Dollar Listing and house hunters, and I saw all these Realtors making seemed like a lot of money, and having a good time doing it being their own bosses. And I thought, you know, why don’t I give it a shot. And so my first pitch was to my grandfather to convince him to let me sell his home on his behalf. And he did and he let me do it. And I just fell in love with it. I fell in love with the process, I fell in love with the fact that I had to be social, I fell in love with the fact that I was my own boss, I was making my own hours. And finally, I fell in love with the paycheck once it closed, it was, you know, a lot more than I was making in PR. So to me, it was a no brainer to transition to real estate right after that.

D.J. Paris 5:48
Wow. So you, you sold your grandfather’s home? And then you decided to I guess do this full time?

Danny Lewis 5:54
Exactly, exactly. Yeah, I got my license online, the Institute online.com sure took like, what, six weeks, maybe five weeks or something like that. It wasn’t too hard to get the license. And then once I got it, I started immediately. I got my license in October 2011. I didn’t make my first paycheck until May 2012. You know, I know at least started and probably the worst time to start in terms of October. Yeah, really? Yeah. But on top of it was 2011. And I remember that was like one of the worst years for real estate in general. But turns out actually one of the best years to buy looking back. But yeah, in terms of being a brand new broker, it was it was not easy out the gate. And there was a lot of failure and frustration to start before eventually succeeding.

D.J. Paris 6:39
Yeah. And you know, it’s funny, we’ve now interviewed, or Gosh, I don’t even know close to 100 people on the show who are all top one percenters like yourself. And the idea of not earning a paycheck for you know, six to eight to 10 months is not an uncommon story at all. In fact, it’s really unusual when somebody says, Oh, yeah, close my first deal in the first month or two, that is almost never happened on any of the people I’ve spoken with, unless, you know, they were just very lucky or had a friend that happened to be in that timeframe of when they got their license and needed to buy or sell. So can you can you talk a little bit about what you did. If you can remember back to that time, I know, everything’s so much different for you now, because you’re so successful. But back then what were you doing to setup future sales and future clients,

Danny Lewis 7:20
I would say in trying and failing. So, you know, when I was originally starting out, I was one of the first people to invest in Zillow and Trulia advertising at the time and 2011, Zillow was still brand new. So it was truly anilao. The realtors who, you know, did really well, in the great years of real estate and up to 2008. I feel like they kind of got lazy and they kind of fell off afterwards. In 2009. They didn’t really put a lot of investing and money into Zillow and Trulia, they kind of thought that people who looked on websites weren’t legit. They just felt like it wasn’t serious. So I took advantage of that. And I started out by advertising in Lincoln Park, and at the time, I think 100% was available, which is insane. That isn’t, that is insane. It is now 0% is available. Now there’s a waitlist whenever you try to get on it. So yeah, I mean, I would get these leads. And at first, they would just sit in my inbox because I didn’t know what to say, I didn’t have the confidence to say anything, I didn’t really know, you know, what I could help these people with, because I was so brand new, I didn’t have that confidence to take that, that first step. And eventually I did, obviously and made that phone calls and call people back and, and I started trying these different ways to you know, get these leads to become my clients. And I tried all these different types of, you know, pitches, all these different types of intros, etc. And eventually, I found what worked for me and settled on it. And then eventually, over time, you know, started teaching my team members how to do it. And, you know, like I said, there wasn’t immediate, like, there was a good six or seven months of zero income. But you know, once I got over the hump, and once I figured out what my niche was, and once I figured out what my pitch was, that’s when it all changed for the better.

D.J. Paris 9:09
Yeah, that is so well said. And it’s absolutely right. It’s funny, I was just at an event. Oh, actually, you were at the event with me. We were at the Zillow event a few weeks ago. And I can’t remember what the statistic was. And I think they showed it to us then, because I do a lot of things with Zillow. And it’s amazing how many leads they sell, where the broker does not really follow up, you know, maybe have one phone call because they live transfer the call and then the broker, you know, the person isn’t ready to buy that moment. And maybe they’re six months out and that person is likely not to stay in the brokers probably not staying in touch, and they’re paying a fortune for these leads.

Danny Lewis 9:45
Yeah, and that’s actually why they started doing that and to be honest to kind of screw people like me over because I was one of the people who would respond quickly and I hire people to respond quickly. Sure. And now and this is a whole other spiel. If you want to get into this at some point I’d be happy to have The way that Zillow leads work now, it’s just so jumbled and so quick. And I feel like it’s so forced, compared to how it was before. But yeah, I mean, like I said, if you want to get into that, that’s a whole nother combo we could have as well.

D.J. Paris 10:13
Well, it’s, I guess, the point of all of it. And yeah, I mean, certainly their whole systems have changed. But the point is that you were very diligent over over this, you know, the incubation period, have you got, you know, they always say, you know, now I don’t even think they call them leads anymore. They call them contacts. Because really, that’s that’s what it is, right? And you know, that better than anyone? And I guess if you think about it, as well, this is somebody who’s looking to buy, well, maybe they’re not looking to buy right now. And so the people, the broker who stays in touch, obviously, over time, ultimately wins the game. And obviously, you did that very successfully. Yeah, are you? Are you still doing a lot with internet leads? Or have you become sort of too busy for that, or

Danny Lewis 10:53
I’ve started to wean off and go more towards referrals. Now, you know, internet leads, make sense, if you’re a brand new realtor, or if you’re just trying to get your foot in the door, know, when you join real estate companies, they always say, you know, tell your friends and family or in real estate, you know, push it out there, let everybody know, I figured out really quickly, the reason they do that is so they can get their brand

D.J. Paris 11:12
out to my friends. Ah, interesting. That’s probably true. In my opinion, they

Danny Lewis 11:16
didn’t really care about whether or not I would get business from them. They cared about saying, Hey, Danny is now at x agency, or take a look, etc. So my whole idea is how do I get people who I would have never met complete strangers to know me and refer me business. And that’s how it started in this online advertising. You know, the whole idea is with your sphere is you know, you have one circle, and that circle then pushes out to all their circles right up, you know, you as a realtor, if it’s just friends and family, you know what that first circle is, but if it’s a complete stranger, now I had like 50, or 60 circles pushing out to their sphere. And it just really made the process and multiplied it by 20 cents. So that’s why I got into online advertising. But now that I’ve been established per se, and been around for a good amount of time, you know, now those you know, complete strangers are now my referral army. They’re pushing me out to everyone. They’re referring me to their friends and family. So instead of my friends and family referring me I have complete strangers are not strangers anymore. refer me out to their friends and family.

D.J. Paris 12:23
Yeah, it’s funny, I heard somebody talk about recently, the switch from because they became too busy to work internet leads. And they said, Well, it’s actually now a lot cheaper because I don’t have to pay the the, you know, the Zillow fees or wherever they’re purchasing leads. However, they say it actually is more expensive in a way because but in a good way. Because I now invest, I’m investing so much time with my clients, and taking such great care of them that they do refer business, but in a way, it’s like, I’m actually, you know, the time value of money. And this is a good thing. But I’m, you know, I’m spending more time with people I care about. So, you know, I don’t know if it’s technically cheaper to do it that way. But it’s certainly more fulfilling, right. And you have now this huge army, like you said, of people who are just sending everyone business. And again, that’s evidenced by all the success you’ve had. I am, I’m really curious to know, too. At what point did you decide I need a team? Because I feel like you did that pretty quickly, like within a, was it just a few years? Or was it a little after that?

Danny Lewis 13:22
It was actually in the first year, so amazing. And to go before that, what I really figured out real quickly was that I needed this system. And that was the first thing I figured out. Once I got the assistant thing nailed down. Then I said, I need a team. You know, when I was starting out in the first six or seven months of you know, being a realtor, I realized how much time I was spending, setting up showings calling agents chasing them around trying to figure out my schedule, calling leads etc. And I thought, You know what, honestly, like, these are things that I could train someone to do. And then I could focus on prospecting and finding more clients and, and just, you know, making more time for myself in a sense. So it’s risky and and it’s an investment, but it was the best thing I’ve ever done was to get an assistant and to get help. Because that really did freed me up because now I could think about the other important things. You know, their top Realtors I know. My friend Josh Lipton, for example.

D.J. Paris 14:18
Oh, yeah. Josh has been on our show

Danny Lewis 14:20
love Josh. Yeah, great guy. He does all his own. Well, he’s more into developing now. But when he was, you know, mostly working in real estate, he did all his own showings, he set up everything himself and like, how do you do that man? Like, how do you like have a life he has a kid now to, you know, how can you possibly be able to successfully have a personal life while you’re still chasing around agents who want to reschedule a showing at 230 to three and blah, blah. It just blows my mind that there are realtors out there that can do this by themselves. And you know, God bless them. I think that’s amazing. I personally am not one of them. I need help. I know I need help. And that was one of the first things I figured out when I got into real estate. I got my first Since then, when I had maybe a million dollars total in, in sales in general.

D.J. Paris 15:06
And it’s funny too, because like conventional wisdom would say you had no business getting an assistant with only a couple of deals under your belt. And yet you saw the future and saw this will actually make me more money in the long term.

Danny Lewis 15:19
There was conventional wisdom and my dad, my dad, I told him, I was getting an assistant, he was like, Why, like, what do you need this system for? Sure, just do it all yourself. Exactly. And at the time, like, I really probably, you know, didn’t have enough work to keep them busy, from nine to five. But you know, I figured out real quickly what I can do to keep them busy. And on top of that, once I did have like a whole thing set up for them, now I became freer to talk to clients to be able to, you know, prospect myself to be able to go to events, to have a life, these are things that, you know, having an assistant freed me up to do, and then eventually, you know, grow a team. So you know, the whole idea behind the team was I did start to get a good amount of leads. And I did start to get a lot of people just sitting in my inbox waiting to hear back from me. And I realized it would take me two or three days, sometimes to get back to people because I had so much else going on, I couldn’t focus on these people who are reaching out for my help. And that’s, that’s huge. I mean, if I’m spending all this money on leads, why am I wasting it if they’re just sitting there in the inbox, so the idea was at the time I was at Conlon was to send out an email to the company to even put on Craigslist, no looking for, you know, motivated brokers who can take over leads and start, you know, calling these leads, turning them into clients, and then I would just get a referral fee. That way, I wasn’t wasting money, they weren’t just sitting in my inbox that way, you know, these people who are asking for help are getting the help they need. And that way, you know, these newer agents can now have the experience of having clients of their own, and then eventually build their own, you know, rapport with these clients and having them refer them business.

D.J. Paris 16:54
But by the way, I want to pause for just a moment for the listeners, because I want to, we just Danny just said something very profound that no other person we’ve interviewed on the show has has mentioned, and maybe other people have done it, I’m sure, you probably aren’t the first, but you’re the first person to talk about it on the show. And I think this is really interesting. So obviously, Danny’s an entrepreneur, you can hear it in the way he speaks, he happens to be in real estate, he’s passionate about real estate. But at its core, you know, he’s he runs a business. And even early on, he realized, Hey, maybe I can still purchase leads and refer them to other brokers and earn a referral fee. That is a really, really important and intelligent way of thinking about leads as maybe you’re not even giving them to yourself, you know, and you earn a referral fee. That is a brilliant idea. I’ve never heard anybody think I’ve never anybody taught me that they did that.

Danny Lewis 17:45
I mean, that’s the whole basis of my team too, as well. I mean, like, like I said before, I mean, there’s two needs for it, it’s, you know, the need for yourself to make money, etc. But obviously, the bigger need is to make sure these clients have what they need. And that’s a realtor who’s 100% dedicated to them, who has the time to speak with them wherever they want, who could take them out on showings whatever they need. I understand I’m only one person, so I can’t really physically do that myself. So instead, I’d rather train people to take the leads as I would take them and then hand them off and then take a referral fee.

D.J. Paris 18:15
Yeah, I guess then naturally, that leads you to build your own team, because then you have and I know that you, you know, it’s obviously there’s a million teams out there. And a lot of them promise a lot of different things. The one thing I know about Danny and his team, because I know people on your team, and I know people over the years that have been on your team, they’re like he gives me leads. I don’t you know, and that’s really somewhat rare. Actually, I don’t know how common that is. And you actually deliver on that promise, which is probably why you’ve built such a successful and loyal team.

Danny Lewis 18:47
Yeah, I mean, when I started the whole team thing, and thank you, by the way for saying that. And when I started the whole team thing, I want to put myself in their position. And that’s what I do with everything in real estate with my clients, etc. I always tried to turn the tables and say, what would I think if I was them? What would I be looking for? So the whole idea with the team that I came up with was the exact opposite of everyday team, which means that you know, today’s normal real estate teams as brokers who do deals for their agents, once they close the deal, they do the deal under the team leaders name, the MLS, ID, etc. You know, when they have listings, it’s the team leaders name that’s on the sign outside. That’s not me. You know, my idea is I want to build a resume for these people. I want to make sure that if and when they decide to leave the team, they have something to show, and also, how not an egomaniac. And I’m not saying people who are team leaders who take the credit are egomaniacs, but personally, I don’t need the credit. I don’t need to take sales that I had nothing to do with so whenever my team members do a deal whenever they have a closing it’s always under their own MLS ID whatever my team members have their own listings as always their own signs out front. The only time that they you know say that they work under me or with me, per se, is you know, when we’re dealing with clients who know me already and who I’m introducing them to. But otherwise, these leads, these are just their own personal leads. And like I said, once they become clients of theirs, and they get referred business from these leads, that’s 100%.

D.J. Paris 20:10
Yeah, and it also gives a team member, one less reason to ever consider leaving, because they they’re not going to, like you said, putting yourself in their shoes. They’re not thinking, you know, I’m really building his brand and not my own. And you, you have essentially solved a pretty serious problem that exists in a lot of conventional teams. And again, I’m not in any way criticizing that structure, like you were saying, you feel the same way. You know, there’s a million ways to do it. But I would understand the inclination at some point for somebody, especially as they get more successful on your team to think like, well, I’d rather build my own brand than than someone else’s. So that makes perfect sense, really smart. That’s the

Danny Lewis 20:49
whole idea is to not have these people be on my team forever for them to eventually start their own team and do their own thing. And that’s how I got started, you know, I was on a team, when I started out was understand this bill G, he started me on a team, there’s only three of us, or four of us or something like that. And you know, whenever I had a question, at Friday, on Friday, at five o’clock, or you know, in these weird hours, he would always get back to me real quickly. And I remember that. And so it’s kind of like I always say, it’s like going to Starbucks, and the person in front of you pays for your coffee, you’re not going to just take the coffee and leave, you’re going to pay for the person behind you. So that’s how it is me as well. You know, I as someone who helped me out, it would be a huge waste if I didn’t turn around and give as well.

D.J. Paris 21:29
Yeah, and we should talk about recently, in the last few months, I believe, I don’t remember the exact date. But I know you just recently transitioned yourself over to dream town, which I love dream town. Actually, many, many, many years ago, in a previous career out, I worked for the company that built originally built their website. This is when they were the they far as the websites go. And this is pre Zillow. And I mean, they crushed everybody’s, you know, all the all the big firms, because they were so tech focused, and they just weren’t, they were young and cool. And they still are young and cool. And I just have always been a big, huge fan of them. i A lot of the brokers, they are just great. We’ve had a lot of them on the show. But tell us a little bit about why you chose dream town. And you know, how that transition, you know, went and that sort of, yeah,

Danny Lewis 22:15
so I’ve known evolved the owner dream town for a good amount of time, and I want to say is recruiting me, but he’s known me and he’s, you know, reached out to me for like the last four or five years, whenever I had questions. Whenever I needed something, I would reach out to him and ask him and he would always help without asking for anything in return. And that always stuck with me always. And, you know, just for people in general who are listening, you know, karma does come back. I mean, if you give, you know, everything does come back around. So yeah, I mean, I knew the company, obviously. And most recently, I’ve become more of a listing agent more than ever, you know, having legitimate sales materials and advertising for my listings is now more important than the commission I make. Because obviously, the more listings you get, you know, the more help you need, in a sense. And I realized I needed help. And the company I was at before is a great company, but they weren’t as marketing focus as I would want to be. You know, they had, I think one person in the marketing department, whereas in dream town, there’s like, 14, and I have a dedicated person to me, who basically does all my marketing for me reminds me what I need to do stuff. I spent more time on marketing the last three months, and I didn’t my last seven years of real estate, it just, it’s mind blowing. And, you know, the resources they have for my clients are awesome. The the agents that work there, that culture they have, it’s something that I want to be a part of. And, you know, it’s been everything that I’ve hoped so far it’s been, you know, four or five months, but in these four or five months, I’ve learned how much I’ve been missing, in a sense, and it’s been awesome. It’s been a great experience.

D.J. Paris 23:51
Yeah, dream job is just one of those companies that has seemed to figure it out. And they, you just never You rarely, I mean, rarely, I mean, I’ve never I saw saved, you know, basically never ever hear anybody unhappy. So, you know, customers or brokers, it’s, I’m a recruiter so so I don’t even try a dream job brokers, because I know they’re just happy, typically. And that’s a real testament to that. So So I applaud you and your choice there.

Obviously, you don’t need my approval, but I do think that I think it’s a good choice. Yeah.

Well tell us a little bit about about, you know, is it you know, because there there are brokers that are listening that are always looking for, you know, for maybe a different opportunity, and you know, what is it that you looked for so, obviously you talked about marketing Were there other things that that were really important or was that the primary thing that was like

Danny Lewis 24:45
the primary thing but you know what, I could say that anyone who’s listening in any broker who’s out there, you’re the wintertime is one of the debt is time in real estate, especially in Chicago and December there’s really no reason for us to be here at all right sales are down everyone’s focusing on the holidays, etc. So what I always recommend is at the end of the year, you know, once you have your resume, quote, unquote, put together of sales, that’s when you go around to all the major agencies call all the managing brokers set up meetings with each one of them, and go see what there is out there to offer. You know, I’m not going to do that for a while, because I’m happy where I’m at now. But, you know, at a point, you know, the last couple of years or so I realized how important it was to not just make connections with those managing brokers, because now when I go out, and I see them, you know, I’m friendly with all them, they all know me, well, even if I didn’t, you know, choose to go to their company, they do realize that I’m not going anywhere in terms of real estate. So it makes sense to still be friendly, for down the road, you know, just going around and seeing what these other cultures look like to see what these other companies are offering their agents, and then take that idea, take that ammo and use it towards your own business. I mean, you can go to a meeting with a company that you have no intention of joining whatsoever. But they could say something in that meeting that you think, Oh, why am I doing that with my business? Or why isn’t? Why am I talking to my managing broker about doing that with me? It just gave me so many ideas. And it gave me so many different levels of thinking about our jobs that I never thought about before. So you know, I would say no matter what, no matter what your intentions are, no matter what motivates you, in terms of, you know, a company that you work for, just go out there and meet the managing brokers of all the major companies see what they’re offering their agents, and then take that and use it have your life.

D.J. Paris 26:25
Yeah, and it’s in no way a betrayal of your current situation. It’s just, you’re just looking because cultures change, managing brokers change. And all of a sudden, you know, a firm that maybe you weren’t interested in before, or an office of a larger firm or a smaller firm, they get a new managing broker, and it changes everything. And all of a sudden, they become so I think that’s, you know, as somebody who I would prefer, our brokers never leave our firm. Of course, they do. You know, some do, and it’s totally okay, and maybe other firms are a better fit at some point. And so, and maybe we’re a better fit at some point. So I exactly pletely understand that inclination. And, you know, it’s something that I think, you know, it’s funny, like, I used to see ads, where you somebody would blast out an ad saying, come join our firm, and it would say, like, private confidential conversation, I’m like, it doesn’t have to be a scary thing that you’re afraid of getting caught. It’s just normal business, you know, it’s, you know, and, and things change that it’s never almost ever even personal. When you find a firm, that’s a better fit. It’s just, I think they’re better fit.

Danny Lewis 27:30
I mean, you. I mean, you said exactly what was about to say, it’s in no way, a personal thing. And I think I’m pretty sure at this point that every managing broker realizes that that, you know, it’s real estate is just how it is. I mean, when you’re a free agent, in a sense, an independent contractor, you know, you’re only looking out for yourself, you’re not really looking out for the company that you work for as much. And I get that. And I think that most managing brokers and owners get that as well as at the end of the day, we have to pay our own bills. And if the company that you’re working for isn’t doing that, then you got to see what else is out there.

D.J. Paris 27:59
Yeah, and speaking of your team, and and also, you know, recruiting in general, I know, you’re always looking, or you’re looking currently, see if there’s more people to add, that would be a good fit. Can you tell us a little bit more about like, what, who would be a good fit for your team, because we have so many listeners, and I’m sure there’s plenty of people that would be interested in exploring what you guys offer.

Danny Lewis 28:20
For sure. You know, starting out, obviously, in the beginning, it was a lot of newer realtors, people who are brand new to real estate. So you know, as you know, I was helping them take these leads and training them on how to turn these people into clients. You know, I’d also be training them on the MLS, and train them on pretty much everything in real estate, you know, writing contracts, etc. Now, it’s come to a point where, you know, now we’re looking for established, you know, experienced brokers, people who have the experience of working for companies, people who had the experience of having their own clients, maybe they’ve been in real estate for a good amount of time and, you know, hit a standstill and want some help. That’s what we’re looking for now, and actually have a couple brokers on the team, who have been in real estate longer than I have, you know, 1015 years, but, you know, they kind of swallow their pride in that sense and realize, you know, what I’m doing right now isn’t working, this guy is doing something that’s working for him and his team. Why don’t I find out about it, let me reach out to him and see what he’s got. And it’s worked out beautifully. And the other thing too, is, you know, I have team members, good amount of team members now that are pretty much located in every part of the city, but there still are a good amount of parts of the city that I’m missing out on in suburbs as well. So you know, suburban agents, people who are, you know, a little bit further out than what I’m used to, like 2030 minutes away, or 2030 miles west or north. Those are the type of brokers that we’re looking for now. So more than ever experience counts for sure, in terms of joining the team, but you know, also people who are in areas that aren’t served as much, I’m always interested in talking to them as well.

D.J. Paris 29:53
That’s great. And if, since we’re on the topic, if someone is interested in reaching out to you to see if they’d be a fit and that you’d be a fit for them as a new team member, what would be the best way for someone to reach out to you,

Danny Lewis 30:05
you can just reach out to me my email, which is Louis Chicago, real estate@gmail.com. I mean, on real estate DJ, if you can’t find me on that when something that’s true, we’re also

D.J. Paris 30:16
going to, we’re going to post that email address and your phone number as well for listeners who are interested so they can easily reach out to you. So yeah, he’s Danny’s easy to find, and he’s a marketer by trade.

Danny Lewis 30:27
I’m doing something wrong. That’s true.

D.J. Paris 30:29
You know what, that’s a good point from going forward. I’m never going to mention how to get a hold of anybody. If you can’t find them, you probably shouldn’t join they’re actually a really good idea. Be funny. I also just just to wrap things up, I wanted to just because the story I want to hear this because I don’t know the story. But I want to hear your sex shop story if you don’t.

Danny Lewis 30:52
That was taking some clients out. They were actually online leads. Really nice older couple of very conservative, very quiet. First couple showings, didn’t say much, you know, we’re very respectful of the sellers and the owners. And so we had the third showing, I think, was the last showing of the day, walk in, and this isn’t a kid show, right? Like, say whatever you want. So we walk in and there’s like a giant dildo like write this as soon as we walk in, that’s amazing. My jaw drops, and I realized I look around, there’s like, like, maybe 300 deals, all put around on tables all like stacked up purposely and etc. It turns out, the owners were renting the unit out to someone, a tenant who used it as a sex shop. And it was the most awkward thing in the world. And you know, I know is you know what it’s like to tour in places with clients who no one said a word like everyone’s head was down. We didn’t talk about not even after we

D.J. Paris 31:51
couldn’t even just like joke about it, because no one was there for it. Yeah,

Danny Lewis 31:55
not with these guys. They were way too conservative. They were older. You know, if they’re my age, if you know, there are people who I thought could handle that who looked at me or you know, laugh a little bit were in there, I would definitely say something. But it was just so awkward because we acted like nothing ever happened or like, no, like it was no one there. So that was it wasn’t really the section that was funny. But it was kind of like the reaction afterwards of how awkward it was and how strange it was not to even like pretend like we were just in there.

D.J. Paris 32:23
Like, how does the listing agent not go, Hey, broker bring the buyer by just FYI, here’s what you’re gonna walk in like that, to me is crazy, right?

Danny Lewis 32:33
So that again comes back to the whole idea of why I have a team and why having an agent at the properties as they’re showing it is so important. So this was obviously a lockbox scenario, I called the agent afterwards and told them and they had no clue they had no idea what was going on. So amazing. You know, for all you agents out there, when you’re pitching people on or pitching, you know, sellers, and why you should be listing their property. One of the things you have to include no matter what, and this is why having a team is necessary, is that you will be showing the place in person every single time. And it’s crazy that we have to say this, I mean, with the amount of money that we make off of commission of the amount of money that we make in terms of you know, sales price and percentage. We should be there physically for every single showing, there’s no way that you should walk away with a check for $7,000 If you’ve never walked through the door, and all you suburban agents out there, they’re listening. God bless you. I don’t know how you do it. I don’t know how you get listings. As you know, I have suburban agents that didn’t even show up to closings or inspection. Right. It’s it’s the culture of how they do it out there in the city is not like that. And it’s so important, so important to be there physically for showings for exactly situations like this.

D.J. Paris 33:40
I love that the listing agent had no idea that is that’s amazing.

Danny Lewis 33:44
None no idea. I was the one who had to break it to her like, by the way, you should probably know that your listing is being used as a snack shop right now. Wow.

D.J. Paris 33:53
Well, I think that’s a great place to wrap up because we can’t tell that story. That’s, that’s about as good as I’ve ever heard. But anyway, again, as Look, obviously Danny and his team have had tremendous success. He’s got an incredible reputation in the industry. Everybody knows him. They everyone loves him. He’s a great guy. Obviously, his clients and his team members already know this. But if you are looking for a realtor and you want a team, or you want to work with Danny’s specifically or someone on his team, again, I will post links to it. But what’s the best about you? Obviously, they can visit your website. Let’s give that again. That’s Louis Chicago real estate.com. Danny, Do you can you bring up the email address one more time as well?

Danny Lewis 34:35
Sure. That’s my last name Louis. Oh, ew is Chicago real estate@gmail.com.

D.J. Paris 34:41
Awesome. And we’ll post your phone number as well so that anyone who’s listening who’s looking for a broker or is looking at who is a broker, and as you know, an experienced broker who’s looking to join a team, I couldn’t recommend Danny more highly. Obviously he doesn’t need my my recommendation, but I certainly know him personally and he’s a great guy and and takes really good care of his team members, which, you know, I don’t know how common that really is. So it’s, it’s a big deal. So with that being said, Danny, thank you so much for spending time on a Friday with us, which I’m sure this is a busy day for realtors. So I appreciate your your flexibility and timing. We’ll get this episode out very shortly. And on behalf of Danny and myself to everyone who’s listening, please continue to listen. We’re so grateful that that everyone who is listening continues to and also that you make sure to share this with a friend if you have other brokers in your office or you know that could benefit from listening to interviews, like the one here with Danny obviously passed the word. So on behalf of Danny and myself, we say thank you and Danny appreciate your time.

Danny Lewis 35:44
Vijay, thanks so much again, man. I had a blast. I can’t wait to hear it in here the future episodes as well.

D.J. Paris 35:49
Awesome. All right. Thank you

Greg Dybas and Zach Bellizzi are only twenty-two years old, but are already making waves as the youngest brokers in a three hundred broker office at Keller Williams in the Chicago suburbs. In our episode Greg and Zach discuss how they use their age as an asset in prospecting. They are, perhaps, the most fearless real estate brokers I’ve met thus far. Their grasp of video marketing and social media is gaining them attention and business. Zach and Greg are the team to watch!

Zach Bellizzi can be reached at 224-600-0030 and zachbellizzi@kw.com.

Greg Dybas can be reached at 630.880.4007 and gregorydybas@kw.com.


Transcript

D.J. Paris 0:13
Hello and welcome to another episode of Keeping it real. The only podcasts made by real estate brokers for real estate brokers. My name is DJ Parris. I am your host. And we need a new tagline because I used to say for Chicago brokers, you know, buy in from Chicago brokers except and that was true, except now we have listeners from all over the country. So I don’t want to say Chicago and turn listeners off from other markets. But I’m sure we’re not the only podcast for brokers by brokers in the country. Maybe we’re the biggest, let’s say we’re the biggest I don’t know that. That’s true. But let’s just pretend we are still see the biggest broker podcast for brokers by brokers. Now we need a better one than that. So if you have any suggestions for what we should title our show, let me know because I desperately need one. I never know what to say at the beginning here. But you’re not here to listen to me. Anyway, we’re about ready to get going with a brand new segment. I’m really excited about this. I got these two young up and coming stars, Greg and Zach from Keller Williams, who will be coming on in just a moment. And the reason why I chose them. They’re not yet top one percenters. But they will be very soon I was super impressed with a lot of what these guys are doing in particular, with respect to social media, and video marketing. And I think it’s something that everybody needs to hear who’s in the business to see what other brokers are doing to find success. So this is a really fun episode for me, because these guys are super young. They’re cool, and they’re fun. So before we get to those guys, a couple of quick notes. Of course, as always, you can find all of our episodes on iTunes, Google, play, Spotify, Stitcher, wherever you know, whatever podcast app you’re using, just search for keeping it real pod or podcast, rather, if you don’t already have subscribed, and then you can also stream every episode we’ve ever done from our website, keeping it real pod.com. And please follow us on Facebook, we post links to every single episode that we do, along with links to our guests, websites, and social media. So you can check out what our guests are doing and get some good ideas. And also we do it. Our producer, Hannah, goes in every day and finds a great article that could benefit your business and posts it in that Facebook group as well. So facebook.com forward slash keeping it real pod, okay, enough for me. But if you do have a suggestion for a new tagline for our show, I truthfully, I need one. So please send that to us via Facebook or through our website and we might just use it and I’ll take you to lunch if we end up using it. So anyway, thanks for listening, continue to tell a friend and on to Greg and Zach.

Today on the show, we have Greg Davis and Zach Blasi, which are they are known as the youngest agents in their office, which is a distinction that this duo embraces to their fullest. Greg says We love this challenge with an expansive background in sales Greg made the leap to real estate last year. And then Zach has set up shop with Keller Williams Success Realty and welcome Greg to the imprint defined by their determination out of the box strategies and an unflagging energy, they’ve now established themselves as agents swiftly on the rise, bring a 21st century edge to the Illinois marketplace. At 22 years old, these guys stand out of their office of 300 brokers and attempt to conquer the Illinois real estate scene I became familiar with with Greg and Zack white saw one of their videos where they were working on for sale by owners and trying to convince them that to list and it was so compelling and interesting. I was like I gotta get these guys on the shows. And now they are so welcome, Greg and Zach.

Greg Dybas 3:55
Thanks for having me. Thank you.

D.J. Paris 3:57
And by the way, I should mention that in the podcast notes, we are going to have a link to their YouTube channel, as well as their Facebook page. In fact, I’ll tell you right now, you got to follow these guys on Facebook because they post all their videos too. Which is guys, what’s your Facebook page?

Greg Dybas 4:14
Our Facebook page is Blizzy Davis Realty partners.

D.J. Paris 4:17
And we will put a link to that as well in the notes. So if you can’t find it, we’ll post a link directly for you. But guys, welcome. First, let’s figure out who’s Zack and who is Greg?

Zach Bellizzi 4:28
Sure. My name is Zach, if you can hear my voice.

Greg Dybas 4:35
Perfect. And then Greg. My name is Greg Davis.

D.J. Paris 4:39
Awesome. And you guys are part of a Keller Williams Success Realty out in Barrington. Correct? Yes, perfect. All right. So first thing I need to know you guys are 22 years old. And you know nobody who is saying gets into real estate at 22. So I love the fact that you did that because it’s a term incredibly courageous thing. And you know, you guys are in in a very affluent area of Chicago. And you’re really taking on a tough challenge, but a really impressive challenge, which is I’m get we’re getting into real estate young, and we’re trying to make it happen. I watched this YouTube video I mentioned earlier and I thought, Oh, this is so cool. I know these guys are going to be top producers very, very soon. In fact, you’ve been featured in top agent magazine, which we’ll also post a link to, which is beyond impressive for 22. So congratulations to all your already have the success you’ve had. But also, I want to know, I want our listeners to know what young people getting into real estate now are doing. So can we talk about your history? I know there’s not a long history right now with real estate, but tell us how you got in the business? Why? And let’s start there.

Greg Dybas 5:52
Sure. So I basically have been in sales all my life, I always say I was selling stuff from the cradle. And I just I enjoy talking with people. So you know, I’ve done many, many careers before real estate and you know, it all comes down to sales. The jobs that I’ve had before this was I was a car salesman. I was a insurance salesman, I was actually a bail bondsman, I was selling bail insurance policies for criminals. And so needless to say, it was kind of apropos to get licensed and just move up the notch to real estate because, you know, what else more can you do besides that, you know, medical sales or whatnot, you know, you know, and for me, it’s just one of those things where you get to meet so many people, and you can, you know, it’s kind of like an octopus with tentacles, you reach out in different directions and find different niches. And it’s not always the same thing every day. And so for me, getting into real estate was a no brainer. Just because it was like the next level, it was the point of, you know, you can sell, why not sell houses, you can do it in a nice area, you can find a lot of clientele, that’s going to be good to you. And so two plus two equals four, and the math made sense for me.

Zach Bellizzi 7:16
And for me, I just believe that, you know, there’s obviously so much opportunity in real estate, I went to community college for two years, and I wanted to go just for like a business job or like a business degree. And real estate, which is always in the back of my mind, I used to actually watch million dollar listings on Bravo. And I just loved everything about it everything that the realtors did, as far as like their lifestyle, and then what they would do throughout the day. And I just knew that this is my key to becoming too successful because of the opportunity. And because we can just like basically, you know, make our own schedules, and just work as much as we want or as least amount as we want. And we can just meet just 1000s of people every single year. And again, just the money like there’s you can just there’s endless opportunity about the money. So

D.J. Paris 8:12
yeah, I want to talk about what you guys are currently doing the activity that you’re doing to grow your business. You know, I had on about a Gosh, a year or so ago, Nikko apostle who’s with Coldwell Banker here in Lincoln Park, and he he’s with Keller Williams actually, in Linkin Park. But Nico’s interesting, he’s been in the business for now quite some time. But when he started, he was about maybe he was 23. And he goes, it was great because he goes DJ, it was great getting in at 23 because it was so incredibly hard, because nobody’s giving me their million dollar home to list because you know, I’m a 23 year old kid, so I really had to hustle. And he talked a lot about how he did that through open houses. And then you guys are hustling like crazy. And I’ve seen that in your you know, the the articles written about you have seen it in your videos, let’s talk about that hustle, you know, the amount of effort you’re putting in which I love. Most of your friends aren’t probably buying condos or homes quite yet. So you really have to get yourself out there. So I applaud you guys for getting in. Let’s talk about you know, what are you doing? What have you found that that’s been working well for you?

Greg Dybas 9:17
You know, for us, you know, because we are so young folks will kind of look at us and say you won’t How am I going to sell this house? You’re 12 years old, right? We look at your brain not credible at all. You have no experience whatsoever. And it isn’t until we sit down with them. And you know, I’ve learned a lot of not tactics but ways to serve the eggs with clients that will make them believe us. And I think it’s more so when we sit down and say hey, we’re real. This is the idea that we’re going to have for you on getting this house sold or you know helping you buy and they stop and they kind of have to think about it for a minute and then they either make the plunge and they say yes let’s do it or no we’re gonna wait for us we go into it super aggressive. I mentioned before I was in car sales, I learned everything I know For my aunt, she sold Lexus for many, many years. And so when I got into car sales, she always said, it’s all about how you serve the eggs, it doesn’t really matter who the client is, but as long as you serve the eggs correctly, and it’s always going to be different for each client, they’ll make them you know, believe in you, way quicker. So for us, when we go home here, we look at how many, you know, different tactics we can use to sell a house that’s different, you know, you’ll have your conventional agents that show up and say, we’ll just put the for sale sign in the front yard, well listed on the MLS and wait, you know, and just see who comes to us. I never believed in that, or I’m not the type of person to sit and just wait for the business come to me, I have to go out there. And, you know, a little bit of caveat, you know, I I, what I mentioned before I saw bail insurance policies, I was also a bounty hunter, I still went out. And so for me to go and just wait for somebody to come to me, it’s not in the back of my head that that’s okay. You know, I’m used to hitting streets and going out and finding people and, you know, I have zero fear when it comes to just knocking on doors and approaching people. And it’s, it’s super aggressive. And Zach is, you know, always right there behind me backing me up. And so I’ve had to learn how to manipulate real estate to you know, I laugh all the time. Because my even my own family, they’re like, you know, it looks like you’re more of a bounty hunter than you are a real estate agent. I said, Well, you know, I apply the same, the same mentality to that. And that’s why we’re so aggressive is because at the end of the day, it’s the same thing, you don’t get paid unless you find the person Okay, well, I don’t get paid until I sell the house or find the clientele to buy that house. So that’s where the mindsets a little bit shifted, because we go out and it’s it’s so unique that way we I have to remind myself, you’re doing real estate, now you’re not chasing felons, right? So it’s kind of hilarious. When we do this. They look at us, and they’re like, holy crap, these kids are not playing. They’re out here. They’re doing this. We’ve gone in days where I’ll make, like my mind or wanted posters, right? It’s actually, you know, you know, we introduce ourselves in the neighborhood, we’ll hit certain streets or flyers, and we say, Hey, this is us, we understand if you’re not selling, but think of us if you are or if you know, somebody do it, you know, he’ll take one side of the block, I’ll take the other, we go down the row, and we go and meet people knock on the doors, if they don’t answer, we come back another day. You know, we do the video thing, that’s a huge thing for me. If I don’t know you, I’m not gonna buy from you use, you know, obscurity and real estate’s My biggest fear. And so you’re known for the right things. That’s also for me, the biggest deal I, I always say, I’ve been famous since I was 12 years old, and Zach’s got the same mentality with that, you know, we’re not afraid to get up on stage and talk to people. We’ve done some motivational keynotes before, especially in our office. And, you know, I think that brings me the biggest joy because not only do I get to help other people, but I get to mold the clay as we go. And I’m not saying I know it all, by any means. Every day, we learn something new. But for us to give back in that way and go out and show everybody that you know, it’s not like we’re just sitting here telling you what we’re going to do, we’re going to show you, and I’m going to make sure that we have proof of it. That’s why we film it to, you know, we’ve gotten we’ve done crazy stuff. I mean, Zack can tell you we’ve done open houses that were I mean, we’ve got gigantic balloons that were sent up, you know, 400 feet in the air. So people in the neighborhood could see I mean, we’re, we’re so crazy in and our people in the office know that. And so it’s just aggressive sales. I don’t know any other way. I really don’t I look at the line on the, on the ground in the sand. And I decide, okay, am I going to go over it or I’m going to just stay behind it. And every day, I think we do something unique to where it’s gonna stand out. So yeah, you know,

D.J. Paris 13:43
it’s funny, I’ve always wondered, what percentage of brokers here in the Chicago area, but it’s probably nationwide, and we have listeners all over the country. But I wonder what percentage walk up to a door and knock on it and say, Hey, by the way I’m selling. So like, I’ve always thought a great, easy way to do that is if you’re doing an open house down the street, you can knock on every door and say, Hey, by the way, just wanted introduce myself, I’m doing it I’m in the process of selling this home. And if you see me walk, you know, coming, coming and going. That’s that’s why I’m here. But I just wanted to give you my card. And if you’re ever interested or you need help, or you know somebody just like you guys were saying, but I love the fact that you guys are even doing that without at that time having a listing, right, just going in. And the reality of it is the data is really clear. Just like just like, Greg, you said earlier, the data is really clear about how people choose a realtor they want it is a face to face business. They want to choose somebody they know and they’ve met and they you know, or that they’re referred to. And you guys are door knocking and I wonder what percentage of brokers will ever do that. It’s got to be less than 1% has to be and it’s so smart for you to do.

Greg Dybas 14:53
Right and it’s like serendipity. It’s like we go out in the biggest place to start and a lot of folks will always tell you and they just kind of roll their eyes but it Is your own neighborhood All right, you know the streets. You know, some of the people there are very first listing was a for sale by owner and second I actually hit it. It’s down the street from where we live. And he, you know, wasn’t even living there. He had a rented out to tenants, the owner. And so I’m persistent. We’re both persistent as hell. I mean, forgive me for swearing. No, we don’t have right I’ll get blood out of a turnip before I walk away. And so I ended up talking to the caretaker of the house, he was there holding the open house for the owner, because it was for sale by owner and I said, Listen, if you can have him contact me, I just want to chat with them. Okay, fine. Three weeks later, we ended up talking to him over the phone, because he lives in another state for work. And he’s like, alright, I’ll give you guys a chance because you guys seem hungry. Yes. And to this day, we have this house for sale. We are, you know, just plugging away and we have still never met the owner. And he trusts us over the phone. I mean, so for us to go out and do that. It’s not about just giving up when they slam the door in your face. It’s you know, peeling the onion, we used to call it in the car business, right? Keep going. The first denial is going to be the biggest thing, right? They don’t know you with shell shock you, you they’re absorbing so much information. They’re analyzing who you are what you look like, you know, which brings me to my other point. I mean, we aren’t conventionally dressed like salesmen. We don’t show up in a tux. I’m not there in a suit and tie. I mean, we get yelled at all the time from our people in our office, they laugh at us, because we look like a bunch of California boys coming out with our gray bands and our shorts. And I think the stigmatized idea that salesmen have to be this whole, you know, I mean, we don’t look like bombs, but we look for something that’s simple, I guess, right? presentable, people are going to be like, Okay, wait a minute, we don’t have to slam the door. We don’t you know, because they’re not going to come to the door to begin with. I know if I have a salesman show up to my door there. Yeah.

D.J. Paris 16:43
I mean, if he’s white, such as I’m sorry to interrupt, but you’re absolutely right. If you’re showing up to a door in a suit, people are like, what’s this guy trying to sell me? So you’re absolutely, that is such a smart, important point is if you’re going to do these types of strategies to prospect, you, you got to really think about that, who comes to a door in a suit? Somebody’s trying to sell you a vacuum cleaner? It’s like, let me it is like,

Greg Dybas 17:06
right. And I mean, it’s it’s kind of a 5050 gamble. You know, I always say that. It’s like, in the game of poker, we’re dealing. And when we show up to a door, first of all, if I can get you to open it and leave you there and not slam it on me, okay, first step is done. If I can sit here and talk to you for 10 minutes, my job is already halfway through because now you’ve decided to stay at that door and not slam it. I mean, maybe the idea is they’re like, who are you? What are you selling? And so Okay, fine. We if we can get them to the finish line, right? And I can say, Here’s my card, it doesn’t matter if they’re selling, right, they might have a family member that is or, you know, their aunts or, you know, nephew, or you know, somebody’s going to be wanting to buy soon or whatnot, I’ve had that happen, where we just fall into it. And it’s like, perfect timing. Here we go. And the first thing I always say is, it’s hilarious. When we show up to the door, they immediately want to slam it because they don’t know who you are. And I’ll say hey, I’m just your neighbor. I wanted to touch base with you real quick. And they have like this second, like, look, split second look where they’re like, crap. Now, I can’t close the door on it, because they’re my neighbor. Right? Like they feel bad if they do. So, hey,

Zach Bellizzi 18:10
we’re your neighbors. We’re just here to help you out basically, right now, basically, yeah,

D.J. Paris 18:15
you know, it’s, it’s so important. And again, I applaud the courage that it takes to do that. It’s for you guys, you know, you might not see it as a super courageous act, because you do it. But this is what they’re willing to do. Exactly. And Greg, dude, 99% of brokers will not do and they are going to get those listings that other brokers or a lot of times they’re going to be convincing sellers who don’t want to work with realtors, that this is a predominantly what they’ve you know, the sellers have pre decided, and these guys come along and say, No, you really do need to work with us. Here’s why. And I’m telling you that is that is a an amazing accomplishment. And what’s interesting and what the audience really needs to know. And this surprised me 10 years ago, when I came from the IT world, I don’t have a real estate background. And I said, Oh, in 10 years, we won’t need Realtors because it will all just be for sale by owner. I just thought that made sense. It seemed logical to me because I didn’t know everything that went into you know, buying or selling a home and it’s like, oh, they always need you they’ll continue to need you. And in fact, the For Sale By Owner market has gone down it’s at the lowest point in eight years. It’s 90 something percent of all homes sold are sold through the MLS meaning through a realtor, you guys so this is such a smart play. And also just a great way to stay busy but I also want to talk about your videos because you guys film yourself doing this which I think is so cool. you film yourself doing a lot of cool things. But first of all who’s who’s doing the recording? Do you guys have somebody do you guys do it yourselves? How’s that work?

Greg Dybas 19:50
Yeah, so ironically, when Zach and I started up that idea we said alright, let’s so I’ve I’ve never been shy of a camera. I’ve been in front of many cameras. Since I was like 12 years old, so I’m like, Okay, we’re cool on camera, let’s do this. So I’ve had we’ve, we’ve come together to produce in. So we do all the shooting of the video, we, we produce it ourselves, we even edited ourselves. And so a lot of people think, okay, when our first video went up the office called us and I’m like, listen, who filmed that? And what, like, what TV show are you guys gonna be? And I’m like our own, we don’t we do everything in house like, and I think that’s some of the benefits for our position too is that we have that knowledge and that idea that we can do that ourselves, we save money, and we have control. You know, if I want to plan for something, I’ll censor it. If I don’t, then there’s a Genuity right there, we can just show people that what we do is so difficult, I don’t think you know, like, when people flip on the, you know, TV channel, and they see, you know, HGTV shows or whatever. And they’re like, oh, you know, they buy a house, they look at three houses, pick one, and then it’s done. It’s like, I wish it was that simple. You know, it’s, I’ve had to be today, even I was I was calling I called Zach like, maybe 5000 times in a day just because, you know, we’re both like each other’s buffer. I’m like, Listen, I’m about to have an anxiety attack, like my deals falling apart, or this deal is falling apart or this is going good. And you know, it’s it’s they don’t realize how difficult this career is. And I think God that I have background in putting car deals together and insurance deals together. Because I think I was being like prepped for real estate, let down isn’t there anymore. It’s just like, Okay, let’s my biggest motto and my my first boss, when I was writing bailbonds taught me she goes, I’m going to tell you something that in any business it will ever apply to is I don’t care how bad falls apart, you need to find ways to make it work. And so when we have these little hiccups, I call them, I always take a minute and we compose ourselves. And you know, even if I got to scream into a pillow for five seconds, and we go back at it, we go, you know, this is our client, this is our business, you know, we’re not going to stop until the deal is done. And so it’s just it’s people don’t get it. It’s hilarious. So when they say I want to get into real estate and the club, I’m like, Okay, we’ll get you going. But don’t be surprised if you’re going to have a lot of sleepless nights and a lot of long days that, you know, don’t consist of smiles because it’s not going to

D.J. Paris 22:22
well, you’re so right. And you know, there’s an old expression. And it might be the just about the truest thing ever said for anyone in any sort of sales capacity, which is prospecting solves all problems, right? Because we know that that’s true, because there’s so much in particular, in real estate that you don’t have control over deals fall apart, there’s sometimes it’s just up to the gods, there’s nothing you can do about that. But you can always control your effort, right. And that’s what you guys are doing, you’re controlling your effort, you’re keeping your pipeline full. And also, of course, everyone has to live somewhere. So you know, they’re always going to need you. But the the effort that you guys are putting in is, is so impressive. And, you know, I’ve been around this industry quite some time. And our own firm we have over 600 brokers so it’s we have a lot of, I don’t read, I don’t see as often, very rarely people who are who are going to this extent to really get out there. You know, sometimes somebody might say, well, I’ll buy a list of for sale by owners, I’ll pound the phone for for a week. And then they realize, Oh my gosh, it’s so hard I and they quit they they give them obviously, you guys are taking that that next step and like we’re going to go to you and we’re going to try to convince you why you need us. And and they do need you that’s the that’s that’s it’s not even a sales tactic. They literally need you. So I applaud you guys for doing, which, you know, technically it is a technique, but it’s also what actually they need to do, because they’re only going to probably select you if they know you. So it’s smart for you to get there and they actually need you to sell the home. The statistics are really clear that for sale by owner clients, I know you don’t just only work with for sale by owners. But those people those for sale by owners tend to overprice their properties. I’ve been a victim of that myself where I’ve overpriced myself too. So you guys come along and say, here’s why you need us. I love that.

Greg Dybas 24:11
Right? Absolutely. Let’s

D.J. Paris 24:13
talk I want to talk a little bit about social media too, because we we were talking offline about about websites, and I was you guys were saying, Well, we’re in the process of building a website. But you said something, which I think is really important, and a lot of brokers don’t understand. It is yeah, oh, yeah. We’ll have a website and it’ll be fine. But people aren’t really going to our website to look for homes. They’re going to Zillow, they’re going to Redfin, they’re going to you know, these Trulia for example, of course they are. So but you guys are focusing a lot on on social media, in particular, YouTube or Facebook, to talk a little bit about how that’s helped you.

Greg Dybas 24:49
You know, so for our background, we’ve were the younger generation, right? We’re 90s babies. So the internet was fairly, you know, not new, but it was, you know, the.com era and everybody was signing on to AOL and all that fun stuff. You know, I used to remember to instead of instant messaging people on, you know, what was that jerk AOL or whatever. Now, we’re on Facebook and all this stuff. But it’s interesting when you look at the future. And I think that’s what we really base a lot of our stuff off of is, as sad as it is that nobody wants to read a book anymore, they’d rather watch a video, they just, they’re not going to get absorbed into a piece of text. It’s very difficult for younger generations, especially our age to pull up something on their phone and read it for more than a paragraph and lose interest and two seconds. And so for us, when we go into this, people can feel videos. And what I mean by that is for us, and I’ve really kind of made that impactful is I don’t want people to watch our videos and say, Oh, they’re a bunch of liars. I want them to see that we’re real people, we cuss, we scream, we yell, we fight. We banter we have our bad days. And then we have our fun days where we’re screaming and yelling and having a great time. And I think people are always stigmatized in real estate to see that people are always showcasing home and welcomed. Right, in a perfect role. It’s like, listen, the wall has a scratch, the trim needs a little paint. You know, it’s not perfect, but I’ll tell you what, at the used house factory, all that wasn’t an option. You know what I mean? You can make I love that way. And also,

D.J. Paris 26:19
we’re all imperfect people and we relate more to people, when we see imperfection. We actually connect more deeply and intimately with people when we see other real human beings. So I love that you guys keep that stuff in.

Greg Dybas 26:31
Absolutely. Absolutely. So you know, when we call when we do videos, it’s, I always say I call it the B roll. Yeah, because I certainly do and professional film, you want to show your real world life like Holy God, they’re not robots, they don’t do this 24/7 Even though I beg to differ because we do, right, I’m always on my phone. I’m always trying to think unique ways I’m always texting or Colin Zack, you know, and, and so it’s like, when we come here, we have to produce content that people are going to fall in love with us, not Ryan love with real estate, where every time they think, you know, real estate, they do think us or every time they see us, they think those are the real estate brokers, you know, and a way for them to remember that is through video through, you know, the idea that they can be seen at any time online presence, you know, and they don’t have to be long vlogs we call them but nobody’s going to want to I and I’ll be honest, I lose, we lose interest. The second somebody showcases a home, and they’re going through it through a tour and they got the perfect music and it looks like something out of Los Angeles, right? And you’re like, oh my gosh, it’s a million dollar house. Really. It’s only 150k. And it’s just like, wow, that’s cool. Right? Who are you? Okay, we we don’t care about the house we care about who are you? Right? And so for us, when we do this, it’s it’s not so much that we’re showing the real estate aspect even though we do but it’s people will fall in love with the people I’ll

D.J. Paris 27:53
tell, I’ll tell you, when I first when I saw your first video where you guys were driving around doing cold walking, which again, is amazing that you’re that you do that. And within 45 seconds or so I went, Okay, I know who these guys are, I have a sense of who they are their personality. I know what they look like, I know what they sound like. And they just grabbed my attention. What we’re talking about is branding, right? You you have established yourself as a brand. And I love that within a minute. I was like, Okay, I have a pretty good idea of what these guys are about. And boy, that is a hard thing to do. And the fact that you guys can can accomplish that so quickly, in particular through video is is really impressive. Thank you. Yeah. And that’s what your intention is you’re like, I want people to know who we are and what we’re all about. And we’re going to do it in a compelling way. We’re going to show warts and all right, we’re going to we’re going to show the mistakes and the challenges. And that’s that’s what, that’s what branding is if you’re trying to brand yourself, you are this this, you know, complex person with challenges and successes and failures. And you guys are putting it all out there. And people are going to connect to it very, very deeply. And they’re gonna be like, Okay, how cool they are going on there. we root for you, we root for people like that. Right? Yeah. And what I love too is you know, you’re in this big office and there’s lots and lots of brokers and I suspect you know, you guys are very unique in this big massive well established office you’re coming in as new guys go and we’re gonna try something different. I love that. I think that’s that’s great. Sure, well, you know, I want to Oh, I wanted to ask you guys we had a couple of stories that I wanted that you guys were telling us about that I wanted to I wanted to ask you tell tell me the God will sell my house story

Zach Bellizzi 29:51
for sale but was that an accurate

Greg Dybas 29:53
rehab so we actually down the street from us we I had called this for sale by owner over the phone when we first started out in the House has still been on the market. So I think it was like a week and a half ago, Zach and I went over there. And I said, Alright, let’s hit the house, I called the two minute warning, and we went over and dropped in, knocked on the door, the guy comes to the door, and he goes, you know, well, we’re not really interested. So it’s kind of still leave you my information in case you change your mind. He goes, Oh, no, this guy will sell my house. And I looked at Zack and Zack looked at me we had this like, mute point, like, here we go, right. It’s, I’m, if you were to put a Bible in front of me, I wouldn’t know of paragraph or verse to save my life. You know, I mean, we’ve all got our own connections, but I, I’m not the type of person to sit there. And in July about stuff, like I simply am not educated on maker and about that. And so when he said that my car salesman came out in me in Zach, and I have like, this look like for various things. And he’s just like, have it right. And so I was like, Okay, here we go. I said, You know what, you’re right, God is gonna sell your house, he that’s why he put two qualified real estate brokers at your doorstep to sell the place. And he didn’t really know how to respond to that. He goes, Well, we’re okay. You know what I mean? Kind of like fighting fire with fire, we just put a lien on it. Right. So, you know, it’s immediately walking out of there as x like, I’m gonna write a book all this one day, because this?

D.J. Paris 31:15
Oh, yeah, you guys are gonna be on a TV show. At some point. There’s just no question about it. And I mean, that in a very complimentary way, is what you guys are doing. And by the way, that is a really smart thing to say. I don’t want to gloss over. It’s funny. But the truth is, it’s actually a really smart thing to say, because somebody who is religiously oriented in that sense, and is telling you, hey, this, these are my beliefs. And you’re in you can quickly say, Well, you know, people typically who have those beliefs also think everything happens for a reason. And then he basically just said exactly that. Well, guess guess why we’re here. You know, they, I love that. That’s really, really smart.

Zach Bellizzi 31:55
Yeah. Right. When you said that me, Greg and I were just trying. Oh, yeah.

D.J. Paris 32:03
I love it. And yeah, let’s, let’s talk about let’s see, we had another story that we wanted. Oh, I wanted to talk. I heard you guys got paraded around like an acre of land, by us by a seller. Tell us about that.

Zach Bellizzi 32:20
Is that? Yeah, that was in Inverness. So like, obviously, if you know, Inverness and Barrington, there’s your higher priced homes and have a lot more land. So we actually didn’t call this person we just went up to their, their driveway, and they’re, they’re about to leave. And then we just introduced ourselves, basically tell them more brokers and we want to help you basically sell the house. When we didn’t go inside the house. Once we rocked around the whole acre of land, just walk around and then the sellers were just talking about all the parties that they had in their backyard and how much land that they have and what’s theirs. And we finished and we just never went inside the house like oh, okay, yeah, I

D.J. Paris 33:06
had an experience like that. Once in in Barrington. I was invited to a party. It was a friend of mine, and it was her fiance. spot her fiance’s parents so so I’m out there for a party, my friend and enter fiance now married, it was just they were having a pool party. I never went inside. And this was I God knows how expensive this house was millions and millions of dollars, just something you couldn’t even see it from the street, one of those kinds of homes, you know, just way off in the distance. And it was just the most beautiful thing I’ve ever seen. Anyway, my my friend’s fiance’s father who owns the home comes home at some point, he’s sees everyone out back, you know, enjoying the pool. And he’s a really nice guy. And he comes over and I’m sorted didn’t really know anybody other than my two friends. So I didn’t really have anyone to talk to. But I went over and because I want to know this guy’s story I want to know, and I’m not a producing broker, I should I should mention as well, but I was just genuinely interested in like, Gosh, I wonder what this guy did to build his fortune. And so I asked him, I said, Tell me about what do you do for a living and he started talking about a business he built up from, you know, and he started in a, you know, he had a studio apartment with his wife and his child and in the city 30 years ago, and he built up this this really nice business unfortunate. Anyway, he’s telling me a story. It’s the most amazing story he had, like, moved from Puerto Rico. He didn’t even hardly, you know, speak English, even though Puerto Rico, you know, is part of us, but he really just a total success story. And he’s telling me this and it’s so incredible. The story again, I’m not I haven’t gotten in the house, and he goes, Hey, DJ, you’re in real estate, right? I said, Well, I’m sort of, you know, and he goes, Well, I have this other home in Barrington. Now, we had probably talked 20 minutes. He goes, I just finished by building it, and I need to sell it. Can you do that? Now? What was so funny to me, and this is an $800,000 home that he was talking about. Now, unfortunately, I couldn’t help them because I don’t really do it. But I went, Oh, this is how it works. This is exactly how people get business. And, and it’s exactly what you guys are doing. And I love that, that you guys have these stories because you’re willing to go up and say hi, where we’re Greg and Zach, and we need to talk. I love that. So, you know,

Greg Dybas 35:18
right? Well, you know, a little thing that we kind of always write off of is when you’re younger, you’re talking stranger danger, right? That’s just so your parents comfort in their back of the mind that you’re running the streets, you know, at night, not getting in trouble. But, you know, for me, when we, when we get into this, it’s like, I come from a law enforcement, family and military family and operational security, they call it is like, huge, you know, don’t tell people your name, don’t it’s like, you know, what, strangers have everything. I don’t know, we were back in the day, they they fell off the wagon with the idea that, you know, you should work a typical nine to five job and do as you’re told and not have anything to show at the end of the day for it. You know, but strangers have everything you want. And so when we go out there, it’s just like, Listen, I don’t know you, I’m gonna, we’re gonna find out who you are. We want to know what you can do. We want to know what we can do for you. You know, and that’s just what we play by every single day, every single day.

D.J. Paris 36:13
I think that’s, I think that’s a perfect place to to wrap up. Because, again, what you guys are doing is so exciting. I’m excited to watch your your growth in this industry, you’re already killing it, you’re going to continue to grow your business, you’re going to, you know, be on the show again, in the future. Several, you know, a few years from now you’re like, oh, my gosh, when we first did your podcast, we were just starting out. Here’s where we’re at today. And I’m excited to have you back on the show.

Greg Dybas 36:41
While we’re gonna like listen, you’re gonna play us, we’re gonna fly you out on our private plane to Malibu or something. I

D.J. Paris 36:47
will I will accept that and hold you to it. So I will absolutely. So now see, I’m riding your coattails even better. Now I have a place to stay in Malibu. So guys,

Zach Bellizzi 37:00
what’s your what’s I’m sorry, we can add you?

D.J. Paris 37:04
Oh, yeah. So we have a Podcast, the podcast is keeping it real pod. So facebook.com forward slash keeping it real pod by the way for all of our 1000s of listeners, if you haven’t yet joined our Facebook group. And most of you haven’t, you should, because every single day are actually a Hannah, who’s on our team. She posts a relevant article that we’ve sourced online, specifically trying to figure out how to help brokers grow their business. So every single day, we have one article, and we say here’s what you need to be reading. And then of course, we post links to every podcast interview, we did an announcement that we’re you know, talking to you guys and we’ll be posting a link directly to the the episode once it goes live here next week. And so yeah, everyone needs to follow to follow us on on Facebook. So keeping it real party, you also need to follow Greg and Zack we will post a link to their Facebook page so you guys can can follow them watch their videos, see what see what they’re doing. Because what they’re doing is branding and their branding is really compelling. It’s really smart, it’s courageous, and it works. And so, you know, for our listeners, our whole intention is to help you know get people to increase their production by taught by you know, interviewing guys like you who are out there doing it. So on behalf of Greg and Zach and myself, we thank you this was this will be episode I believe 102. So we’re super grateful for everyone who has continued to listen. We’re grateful to Greg and Zack for taking time out of their crazy busy day to to be on our show with us. So guys, thank you. We it was this was awesome. And we’re going to really excited to watch your watch your progress. Cool, guys. Well, on behalf of all of us. Thanks for listening. We will see you guys on the next episode. And that’s it. Thanks. All right. Thank you

Happy 100th episode to us! 🙂

Luis Ortiz is not only a top 1% producer at RE/MAX (as well as a RE/MAX Hall of Fame member); many of his team members are also top 1% producers. While nearly all of his team’s business comes from referrals, Luis built his business educating renters on the advantages of home ownership. In this episode he goes through step-by-step how he started in real estate and why love, service and care are his “why.” Luis believes that once you have your “why” the “how” follows.

Luis Ortiz can be reached at 708.484.2300 and luisortizsells@gmail.com.


Transcript

D.J. Paris 0:14
Hello, and welcome to another episode of Keeping it real. The only podcast made by Chicago real estate brokers where the top 1% of Realtors share the secrets of their success. My name is DJ Parris. I am your host, and this is our 100th episode. We are so excited and grateful that you have listened to the podcast, some of you since the very beginning. Others of you are new to the show what we do here if you happen to be new, if you didn’t catch it from the tagline I just said, we talked to the top 1% of Realtors here in Chicago and ask them how they built their business. And generously they share all of their secrets. Because as I’ve learned over 100 episodes, there are no secrets. And the people at the very top tend to be very generous with giving away everything they do, because they believe in the law of abundance, and that as enough business for everyone. So today on the show, we have Luis Ortiz, and from Remax so we’re gonna get to him in just a moment. But I just want to reflect a little bit on the last 100 episodes and say a couple of things to the audience. First of all, thank you for listening, really appreciate it. Thank you for telling a friend. Our numbers have continued to grow ever since our first episode. Hopefully that never stops. And we’re really honored because we have people reaching out to us to do advertising spots now, which we never thought would be a thing. So that’s pretty exciting. We might have some advertising opportunities here shortly, if you’re listening and want to sponsor an episode, let’s say, so be on the lookout for that. Also, if you’re not already a member of our Facebook group, please go do that just do a search for keeping it real podcast, you’ll find us and we post a daily link to a story that we found online that real estate brokers can use to grow their business. And also we post links to all of our episodes, as well as links to the guests that we have in case you want to reach them directly. So we do that there. You can also visit our website keeping it real pod.com where we have every episode, you can stream it right from the website. Obviously we are also on iTunes, Google Play any podcast directory. So just pull up a podcast app on your phone. Do a search for keeping it real podcast subscribe there. Oh, and lastly, if you visit our website, keeping it real pod.com You can subscribe to our email newsletter. All we do is send out an email every time we have an episode. So if that’s the way you’d like to be notified, please do that. Alright, that’s enough of me. You’re here to listen to Luis and we’ve got him coming up right now.

Today on the show, we have Luis Ortiz. Actually, sorry, let me start that over my apologies. Today on the show, we have Luis Ortiz from Remax partners in Berlin. With 15 years in the real estate industry, Luis Ortiz continues to flourish as one of the top agents in the Illinois market. His dedication and determination to succeed exudes in his customer service and evergrowing track record with a team of 10 by his side, his knowledge base continues to flourish while making a difference in the community. Clients are seen as family and not just transactions. Luis is also in the REMAX Hall of Fame and is ranked number 12 in the top 100 teams in all of REMAX which is huge. He’s also a top 1% producer, of course with Chicago Association of Realtors year after year. Now on just a couple of years ago, July 27 of 2017. Luis fulfilled a lifetime goal of owning his own REMAX office, which is in Berlin and making a difference in the community is his top priority. And his clients truly feel that he loves serves and cares about them. And Luis will have to you have to correct me if I’m wrong because I just looked at some stats just in the past 12 months alone and this may be low, I might be undercutting this number. So you have to correct me. Here Luis is Lisa has done 42 million in production which is 218 sales transactions. That is truly remarkable. So anyway, welcome. And we’re so excited to have you on the show. Welcome.

Luis Ortiz 4:34
Hey, thank you for having me. Appreciate it. I couldn’t have done all of it without the support of my teammates. So a big shout out to them that they deserve every everything as well. I don’t just they’re pushing them they push me so without them I’m nobody as well. So yeah,

D.J. Paris 4:57
I was I’m I’m not a producing broker. However, I feel the same way about the people that work at our firm. And all most of the people we’ve interviewed who have big groups like you do feel the same way. So we I want to make sure we acknowledge all the team members, for sure. So tell us a little bit about I know you’ve been in the business now 15 years, which is incredible. Tell us about how Why did you get in the business? How did you start?

Luis Ortiz 5:26
Well, I started off like 15 year old liberal, 15 years ago, a friend that had a an office, and a real estate office said, Hey, I see you’re selling. I used to sell vitamins, part time job, and then construction. So keep myself busy. And he said, Hey, I see that you’re, you’re not afraid to talk to people. So want to join the real estate world. And I saw that he was doing great in his, you know, everyone sees Oh, you driving a nice car. That’s the man the first thing, right? Oh, this guy has a nice car. Like what he’s doing and what can I do? That’s how I I joined became a broker about 15 years ago.

D.J. Paris 6:17
Wow. Well, you know, so a lot of the feedback we get from our listeners is, if they’re newer to the business, the one of the questions they often ask is DJ, please ask these top one percenters? What did they do when they first started when they had no clients? You know, they probably had a contact list of friends and family. But what did you do? Or what advice do you have for brokers who are just starting out really trying to get going?

Luis Ortiz 6:46
Yeah, the main thing is your sphere of influence your friends, your family, co workers, or anyone that doesn’t know that you have a broker’s license, just you have to get out there and let them know that you’re a real estate professional. And you you’re here to help him out. But concentrate on that. You just starting off, you don’t even have money. But if you do have money, then start arming start. Yeah, the biggest thing is farming and promote yourself. But if you don’t, that’s how I started with my sphere of influence. And from one client, I got two clients. And from those two, I got more so that kept growing, the quality and the service that we give them, instead of like you said, we’re not viewing our client as a transaction or a number, we view them as a client that is going to be in our family and invite them to every event. And we want to see them every time. So I would have advice to strongly your sphere of influence will be your number one.

D.J. Paris 8:03
Yeah, I couldn’t agree more, it seems that the vast majority of consumers buyers, sellers end up working if they’ve not worked with a realtor before, if they have worked with a realtor before. And they had a good experience. The stats say they go back to that person time and time again. But if they haven’t yet had a real estate broker to work with, maybe it’s their first time purchasing or maybe they inherited a house and they’re selling it for and it’s their first experience with brokers, the studies, National Association Realtors does this every year to where they do these kinds of studies. So like, where did you find your realtor? And overwhelmingly, even now we’re, you know, so so far into the digital age and the social connecting age online, is the vast majority still go with someone they already knew. And so, you know, for new brokers, just like we said, so, so perfectly like, yeah, you know, they’re going to choose somebody, likely somebody they know, might as well be you. But you know, when you’re new, they probably don’t remember your realtor, right? Unless you’re consistently reminding them in a polite and non pushy way, say, Oh, by the way, you know, I have now a realtor. So I think I think that’s really great advice, just consistently reminding people and, you know, expanding that sphere of influence whenever possible. Yeah, absolutely. So let’s talk about I want to talk about running an office because this oftentimes is another question are, we have a lot of listeners who are doing well, and they’re like, ooh, gosh, maybe I should, you know, start to build a team or in your case, build a team and run an office which are to two very big, big tasks. I mean, the production that your team has, has put on the books and the numbers they’ve put up. And again, I know you don’t look at people as transactions, but if we just look at the numbers, it is absolutely incredible. You know, somebody from your team is is closing a deal almost every day of the year. A sales transaction that is that is just remarkable. So you guys do so much volume. And again and I imagine a vast majority of it is referral based. Tell us a little bit by that seems like a lot to manage. Can you talk a little bit about how you guys organized all of that?

Luis Ortiz 10:10
Yeah, well, that’s why we have the team, because in order for us to do that volume, we have a system that once we get the lead, where we get the referral, then you talk to the referral, we advise them what to do sit down with them to get approved, and we send them to our preferred lender, and then that’s it. But from once they go into the lending side, they get pre approved, they come back, then we assign them either to myself, or to one of my team members that are licensed and their buyer specialist, they go out there, they, they go and show you homes, and get you the right home, also. And after that they go under contract, we negotiate the deal. I’m part of every single deal of it, I touch it every morning, and then we also have a meeting on on the pipeline, at least once that’s at least once a week, that’s a mandatory meeting. So once it goes on the country, it goes to the transaction coordinators, and they’re the ones that take it to the closing. So the inspections, the attorneys, the appraisals, any issues, they take care of it, were involved as well. And to the closing table. So it’s, it’s so it’s a little process, but it’s it’s a once you have a process going it’s it’s like a machine, it’s just keeps going.

D.J. Paris 11:54
Yeah, and I know you your team works a lot with buyers, are a lot of those first time homebuyers or you know, what’s it? Or are they a lot of them? That’s their second purchase? Or?

Luis Ortiz 12:05
Yeah, the I would say, I don’t have a precise number, but I have like close to 80 80% first time homebuyers The rest will be second and investors we deal a lot with investors. Sure.

D.J. Paris 12:18
And so just out of curiosity, do how do you find those first time homebuyers, obviously referrals? But are you doing you know, some brokers do web seminars or webinars sort of the rent? I know renting versus buying is a real passion for you. So can you talk a little bit about that?

Luis Ortiz 12:38
Yeah, yeah, the, we get them through, like I said, the referrals, those are big, and do seminars. With renting versus buying, we team up with our lender, and the lender gives us a we give them the client, the renting versus buying because if you’re over time, you’re spending, you just throwing money away. And what we’re doing is gonna get you to a home that has some equity. And has equity and you’re not just throwing the money, wait, you’re actually investing money into it. And later on, you could sell it and, and, and make money get your money back. Because it’s it’s really throwing out if you see the charts, you will be surprised if you’re renting for 15 $1,500. And then eight years, 10 years, 15 years, we’re talking about 88,000, even close to 150,000. If we do more years, just going to wait because we do have clients that have been renting for 15 years, some of them are 20 years, and they don’t see that they’ve been throwing away $150,000 In the past 10 to 15 years. So that’s when they realize like, wow, we just throw that money.

D.J. Paris 14:07
Yeah, I think it’s funny. I remember when I bought my boat, I bought a condo a long, long time ago. And I really didn’t understand other than I felt like I should buy a place. I didn’t really understand all of the financial benefits. And I just remember my taxes that particular year going, oh my gosh, you can deduct the interest. And I just didn’t know that I went oh, that’s a huge, huge deal. And, you know, so I think you know, you must you must be talking about that in these seminars. And I think that everyone who’s listening needs to remember that, you know, first time buyers are largely most of the time they’re not that sophisticated or knowledgeable about the buying versus renting sort of conversation. And so if you’re listening like Luis was saying that they do these events, they partner up with a lender And you know, so if you’re a broker and you’re new and you know most of your friends are renting, this is an opportunity to start educating them. And if you want to get some support from these ancillary providers, like lenders, attorneys, title companies, places like that, they often will partner. They love doing these types of seminars. And so they will help sometimes shoulder the cost, they can sometimes even find the location and even promote it to their own clients. So the education I think, couldn’t be more important. And I’m imagine that’s a huge part of your business, too.

Luis Ortiz 15:37
Yeah, no, absolutely. We love teaming up with them. They love teaming up with us. Because it’s it’s crazy when when you see numbers that are just anyone that’s listening. If you’re renting for 1200, and you’ve been renting for five years, you’re just about $72,000 out the door.

D.J. Paris 16:00
Yeah. Yeah, you’re in even if the place doesn’t appreciate and it stays exactly the same cost. You know, the are the value stays the same the day you buy it, the day you sell it, even if it never goes up a petty boy, all those tax benefits you got along the way are make it a no brainer. And oftentimes, the mortgage is about the same cost, if not less than depends how you structure it, but can be exactly the same. And so it is in again, we we I think as real estate professionals assume everyone knows and gets that. I assure you they don’t I know I didn’t understand or get that. And the and I really could have purchased yours before I did. I didn’t know I could. So assume that, you know, people just they they don’t know. And huge opportunity there.

Luis Ortiz 16:47
Yeah, absolutely.

D.J. Paris 16:50
So are you are you originally from Berlin? Are you from that area? Are you from somewhere else? Or?

Luis Ortiz 16:55
No, I’m originally from the north side of Chicago, then graduated in the north side. And my parents moved out. We moved out to Glendale heights. Sure. And then that’s why I did High School for for two years for Gene junior and senior years. And we’re there for about 10 years. Then I moved back to Chicago and and in Berwyn. I’ve been doing for number one. I’ve been doing business for 10 years. I really liked the market here since I started. And the people and the businesses around. So in Berwyn, I’ve been doing 1010 years now.

D.J. Paris 17:42
And how important it I know it’s important for you, but I’d be curious to hear your advice for our listeners, how important is it to have a geographic specialty? You know, I know you obviously don’t only do business in Berlin of course business help happens all over the place. But do you feel it’s important to say hey, you know, like, I can help you anywhere. But here’s here’s really my wheelhouse or at least knowing that internally is that been helpful for you?

Luis Ortiz 18:10
Oh, yeah, it’s it’s the area that he areas that you would dominate in you, you know it like back of your hand that a house anything that comes up on the market, you know, that that’s that property? You seen it? You drove by it you been in there or? It does make a big, big difference? Yeah, I

D.J. Paris 18:37
agree. And a lot of times brokers, especially new brokers starting out, they don’t really know and I always say just pick your favorite neighborhood for now. And study the MLS 2030 minutes a day, go to the broker open houses if they you know if they’re happening at learn the inventory. And just over like six months, if you did just 2030 minutes of looking to see every home every that’s on the market, knowing the price points, knowing apartments, if you’re doing rentals, and even commercial space, if you’re interested in that. You six months to a year you will be such an expert. I imagine nobody knows Berwyn, better than Luis and his team, because that is their primary focus. And, you know, if you’re looking for a home there, think about the brand that Luis and his team have built in Berlin. There’s nobody else I mean, he his team, is it and they are going to win every deal because of that, that hyperfocus around that specialty. So I’m so glad you shared that.

Luis Ortiz 19:36
Yeah, no, thank you for that. And it’s true. People don’t see that. Having a name out there that we deal with a lot of brokers and colleagues that they know that we do a great job. They do want to work with us and Odetta helps out with the negotiations and if there’s multiple offers as well, too.

D.J. Paris 19:57
Yeah, I would like to switch gears to talk Talk about the evolution of, of, of your of technology in your business. Because I know you, you hit the ground running and you’ve been running this really successful practice and now the successful office and successful team, and you’re literally one of the top REMAX teams in the country, which is, Luis is very humble. But this is a big deal. I mean, ReMax I think is still the largest real estate firm in the world, or if they are not their number two, but I think they’re number one. And he’s we’re still still number one. Yeah. And, and he’s one of the top people in one of the top firms in the top firm. So let’s let’s talk about that. Because I know you had a funny, or system that’s evolved. We’re used to have sticky notes all over your car. Can you talk a little bit about that?

Luis Ortiz 20:42
Oh, yeah, that’s that was my, my, my calendar, that was my reminders. That was my, my things to do with my sticky notes, write everything down a client called me this, this and that I go put it on a sticky note, put it on the dashboard. So yeah, it was funny, because when some of the clients would say, Oh, well, can you drive us? Sure come in, and they will be like, Oh, this, it looks a little funny. Because it’s, it’s like covered in sticky notes everywhere. And yeah, it was. I don’t know how I kept it up. But I’m pretty sure that if a sticky note fell off, we’d be screwed because I didn’t know about my appointment. So yeah, the calendar, the phone, the smartphone, when it came out. It was a game changer. You can see your your appointments there, because 10 years ago, yeah, I think it was 10 years ago, I still have flip flops or still have five years ago. So yeah, the sticky notes were I wouldn’t go back to them. So whoever is using them, stop it. Just do your calendar and your your Things To Do list in front of you. I have a thing to do list in front of me every day. Yeah. And, and that’s where I write down everything.

D.J. Paris 22:14
Well, if you have to, and you probably have a great CI of the world’s worst memory, you probably have a great memory, but you’re still doing 200 Plus transactions a year. So you know, there’s there’s just no way to keep it all in your head, even if you have the world’s best memory. So yeah, systems are important. But I love the fact that that you that you still had a system even though maybe it wasn’t the most elegant system back then. But you you look you had a portable printer? And did that go with you in the car as well.

Luis Ortiz 22:42
Oh, yeah, that portable printer will be in the car to meet clients and and print out the contracts, print copies for them. Print out listings, it will be a printer that portable charger. And I will meet them at Starbucks anywhere. I would do it literally anywhere in the parking lot. Sure. And that’s how I managed to do it when I was by myself. Oh, yeah. It’s funny that that you mentioned that, but I still have a little printer.

D.J. Paris 23:19
Well, look, I mean, I think the point is you came prepared. And you know, as as a broker, who’s most brokers are working remote these days or from their car, at least a good chunk of the business is done, you know, remotely. And if you’re, you know, if you work in an office, that’s great, too. But you already have everything at the office, but you know, your car is your office for a lot of a lot of brokers. And so make sure you have you know, maybe we maybe we don’t need portable printers as much anymore. But just being prepared, I think is important is having, you know, if you’re showing the buyers a house have a have a whole kit in your trunk, in case you know, they need, you know, 40s to not scuff up the floor or you know, have that stuff and you can there’s lots of resources online that say okay, here’s the 25 things you need in your trunk if you’re a realtor, and you know imagine Luis is one of those people that has all that stuff.

Luis Ortiz 24:12
And it’s that’s, that’s, that’s very important. A screwdriver, a knife, a pocket knife, all that is it was still in my car. So

D.J. Paris 24:24
I want to talk about client appreciation because you you work with a lot of first time homebuyers. So they are the first real estate professional experience they have is with you or your team. And then I know you stay in touch with them after the sale and I know that that’s a huge component. Of course making sure people don’t forget about you. How do you guys do that? What what I know you mentioned you do events, right?

Luis Ortiz 24:48
Yeah, we have events. We have events for happy hours for clients that want to get the unwind and we haven’t once a month Wow. And then yeah, we have that once a month. And we have, throughout the year we have if it’s like, Thanksgiving, we, they come in, we give them the pies and we give them a lot of stuff that we have here. Christmas also pictures with Santa pictured with money. That’s a lot. And in the biggest one that we have is the the summer event that we have in the back of the office, it’s we block out, it’s like two blocks, by when blacks enough for us. And we have performers, music, food waterslides chumpies. What’s it called? The tank, the tank. All kinds of events. Sure stuff for the kids and grownups. And, and that’s, that’s one of the biggest ones and, and that’s how they will continue to see them face to face.

D.J. Paris 26:06
Yeah, we live in such a, a digitally connected but interpersonally disconnected kind of environment these days where we know what’s going on with our friends from 20 years ago, if they’re posting on Facebook, but when’s the last time we saw them in person. And this? You know, I think the most successful brokers I’ve I’ve met with are very, very much like what Luis mentioned, although Luis goes so far above and beyond even what most of the people we interview on the show have done for you know, doing a once a month, happy hour. By the way, another opportunity if you’re a broker who maybe your budget for those types of events is small, or maybe your budget is zero. Again, you can partner with lenders and attorneys and and you can find build those relationships, and they can help subsidize some of the costs there. But just think he’s doing like 14 events a year minimum, including one that’s a giant festival in right right there at you know, near his office, along with, you know, a lot of holiday events, and then the happy hours. And you know, it’s God, boy, that is such a great idea, and also a great way to give back to the people that support your business. And obviously, that’s why you do it. Yeah. And I suspect most brokers don’t do those things, or at least, maybe they could do more of them. So if everyone’s listening, plan your next event, even if it’s just for the people that you know you’ve worked with, and you just want to say thanks, because that’s a that’s what I’ll keep on coming back, of course.

Luis Ortiz 27:45
Absolutely, yes, that’s correct. And I

D.J. Paris 27:47
also I also just wanted to hear you told us before we started the podcast, but I want to hear the story from you. You had a really unusual experience, where you had a somebody was looking for a multi unit complex, you know, to purchase, I’m guessing, and it turned out the client really wasn’t qualified. Do you mind sharing that? You know, the story I’m referencing?

Luis Ortiz 28:09
Well, there was a couple of them. Is that the one that well, we weren’t. We worked with so many.

D.J. Paris 28:19
That’s true. That’s true. You have hundreds of clients. Well, this was where the client turned out to to not have a home themselves. Where they were Oh, okay. Can you tell that story?

Luis Ortiz 28:32
Yeah, they bought I mean, wow, we’re, we’re shopping around and they gave me a pre approval letter, but that’s That was way back then. I didn’t even call them the lender and see if they were approved. Usually do right now. We absolutely don’t call the lender and CA This person approved. But they gave me a letter, but we showed him a lot of multi family homes and and at the end of the day, they weren’t qualified. They just want it to go look at houses and they lied about the pre approval and and actually did this kinda at the end became a good friend of mine and it turned out that later on, but several properties for me in and he’s a good referral source.

D.J. Paris 29:35
Wow, that’s yeah, that’s That’s it, that’s how it works. Right? It’s it always, you know, and, and they always say What’s that expression, the it’s never crowded along the extra mile or, or something to that effect where as as a broker, you know, if you go be above and beyond and really, you know, stay with your clients and meet them where they’re at in the process what you find because they don’t forget that and a lot of brokers don’t go the extra mile quite frankly, Luis of course knows that more than anyone he does go the extra mile. And that’s why his he’s been so successful. Let you know. So you have this really great REMAX office this this, this, this team that’s just crushing it. Are you in the process of looking to expand the team?

Luis Ortiz 30:24
Yeah, absolutely. We’re, we’re always looking to expand the team and the office as well. So when people think that, that if then I’m not hiring, I am hiring as as long as you fit the team criteria, because also I let the team have a say so on the on the hiring part, too, because we don’t want to have a culture. That’s a bad charter. So I give them the BOK have a green light or red light. But it’s there has to be a good reason why we’re not hiring. But yeah, we’re hiring and and if you want to be close to us, but not as part of the team, obviously the office is hiring as well. And learn from top producers, not just me. Other agents, colleagues here that are also tough. Yeah, that’s

D.J. Paris 31:21
true. I wanted to make sure we mentioned that it’s not just Luis, who’s who’s successful, his whole team is successful individually. They’re crushing it as a team, they’re crushing it. And you know, Luis is is the one who’s guiding the guiding the ship and at the at the helm. And you know, I know if I was out there producing and I wanted to really learn from from one of the best brokers I could, you know, I would certainly consider working at your firm as well. So, the name of his firm, by the way, is REMAX partners, they’re in Berlin, and we will post a link directly to both your Facebook page although you can find it if you just go on Facebook and search for REMAX partners and then Berwyn you’ll, it’ll pop up because there’s there’s a REMAX partners out in California. Obviously, that’s not Luis, but the one here locally. And then also we’ll post a link to your Instagram, but you can actually even schedule appointments right from there, you guys made it really easy to get in touch via your social media, which is really cool. So I will post a link so people can check it out. For sure. And then also at least it’s not just brokers who listen, we have buyers, sellers, renters investors, who listened to the show and the reason we know this is because after the episode it’s not uncommon for us to hear back from someone we interview going, Hey, I got a couple of clients that was they heard my podcast so if there is anyone out there who says gosh, you know, I didn’t, you know, I’m looking for a good broker. And you know, Luis or someone on his team might be a good fit. What’s the best way they should reach out?

Luis Ortiz 32:58
Reach out to the at our Facebook, people are into social media. The loser T’s team or does 708-715-2150 That’s the cell phone 708-715-2150

D.J. Paris 33:19
Yeah, that’s great. We will and we will post the links to that also in the notes so if you’re listening in your car don’t worry about writing that down just go to the notes for the podcast episode you’ll see how to get in touch you can actually just tap on it right right from your phone thank goodness and email call and also visit them on social media so we’ll post those links for you. And one one last thing before we before we end up I’d love to ask Luis if he had just one piece of advice for anyone looking to increase production sort of what you see as and we’ve gone through a lot so you know even if we just go over something we’ve already covered one piece of advice for anyone listening that’s just looking to go that extra mile who’s a broker? Any suggestions there?

Luis Ortiz 34:07
Yeah, yeah. If you want the depending on what you want, first you have to find out what you really want what is your why is why are you doing this? If you if you know those things, then you can set up your your your map, that’s that’s what I recommend first knowing your why it might be your kids it might be yourself or it just might be a challenge but know your why it might be money too because obviously you need money to buy a nice car you need money to to feed your kids and pay the mortgage right? So I would strongly just go deep in and see your why. Because a lot of people are in this biz And during this business just to just to spend some time and really don’t know, but once they find that why it’s like opening up opening up a something that you that you won’t even, I can’t even tell you how it feels, but it feels really good. And it just, it makes you fire up even more it makes you like, if you’re tired, you’re going out there and wanting another 10 miles. That’s how it feels.

D.J. Paris 35:35
Yeah, boy, you know, I’m so glad you said that. That is I asked that question a lot of the show. And I think you may be the first or and we’ve done now about 100 episodes. So I think one other person may have said the similar thing. And I think it’s really important. A lot of times people say well, here’s a tactic to get more business and Luis is is taking a step back and going, what’s the reason you do this, and I think he’s so right, because attitude is everything. Passion is everything. And the only way you’re going to be passionate or have the right attitude is knowing exactly why you got in this business and, and what you’re you’re looking for out of it. And like Billy says that’s, that’s what keeps you going when it’s late at night or early in the morning. And you don’t, you don’t want to really get up there and do it. Because, you know, we all would rather sit in bed, you know, and not not work early or late. But you’re so right. So everyone out there, you know, know your why. And then everything else pretty much follows, right?

Luis Ortiz 36:35
Yeah, it really does. Because that will give you like a vision and tunnel vision that you’ll be surprised how it comes to you naturally. And then once you’re because you could be listening to 1000s and reading 1000 books and listening to me. Because I’ve been, I could tell 100 people what to do. And if you don’t know, like your why you won’t do it. I can tell you people say oh, what’s your secret? Well, this is my secret. There’s no secret. This is what I do. This is the ABC process. Oh, I’m gonna do it. Okay, you do it. And I give them the tools. I give them everything. And right, you don’t do it?

D.J. Paris 37:19
That’s right. Yeah, they don’t know. They’re why I remember we interviewed somebody out. And then we’ll just end with this. And I can’t remember who it was at the moment. So I apologize. But this is such a great story that is so perfectly married to what to what Luis just said, where somebody whose son was coming into the business. And he the dad, the father had been a broker for years and years. And the son came in and said, Here’s how many, here’s how many deals I want to close next year. And it was a certain number. And the father said, Okay, I want you to turn around and walk out of the office. And then I want you to come back and say this is how many people I want to help in the next in the next year. And he said it’s a small it’s a small shift. It’s still ultimately the same goal. But if you come at it from a My why is not to close the transaction Luis’s and why is not closing the transaction. He’s there to help. And I think that shows in his success, and also his team’s success. And really, that does it for our 100th episode. So on behalf of Luis and myself, we thank you. First, we think Luis for spending time to be on our podcast and share everything he knows about building a successful brokerage and team and we thank all of you for listening. I had the idea to do this several years ago, and finally got off my rear ended and did something about it. And I’m really grateful that it’s resonated with so many listeners and we will keep making more episodes. Assume you keep listening. I mean, if you stop listening, I’m gonna stop. So keep listening. Thanks again and we’ll see you on the next episode.

Julie Dorger and Sara McCarthy of the Dorger McCarthy Group met at a previous career in event planning and decided to pivot to real estate. In the past 15 years they’ve grown to one of the top producing teams in Chicago. They believe that meeting the client where they’re at in the home buying or selling process is paramount to their practice. In addition, Julie and Sara host Boots For Babes, a charitable organization that provides clothing to children in need.

Julie Dorger can be reached at 773.294.7776 and julie@dorgermccarthy.com.

Sara McCarthy can be reached at 312.961.4872 and sara@dorgermccarthy.com.


Transcript

D.J. Paris 0:15
Hello and welcome to another episode of Keeping it real, the only podcast made by Chicago real estate brokers for real estate brokers. And we’re grateful for all our new listeners, we have listeners. Now all over the country, we’re getting feedback, emails, and messages and social media, where people are finding the show or being passed. The show from people that listen and our listenership is keeps increasing. And so we’re so thankful for that we’re happy that people are finding it useful. We’re getting so much fan mail, it’s wonderful. And I’m glad that it’s being that people are finding value in it. Because we’re coming up on our 100th episode, this is actually episode 99. So thank you for everyone who has stuck with us throughout this past 100 episodes or so. And we’re gonna keep going and just keep doing them. We’re getting a lot of great feedback from you. And we’re going to keep providing these interviews that we know you love. Today is no exception. We have the dog and McCarthy group from Keller Williams in Lakeview. And Sarah and Julie are gonna come on in just a minute and tell their story and you’re gonna learn a lot from them. I’m going to ask the audience though, since I’ve got you for the next few seconds before we pass it over. I want to ask you to do just a couple quick things to help us how can you help us by the way, really just three ways is all I can think of one is obviously keep listening. But also to is make sure to tell a friend if you know other realtors who you know are interested in learning from top producers like Julian Sarah, certainly feel free to pass their this podcast over to them. And third is to like us on Facebook. This way you’ll get notified in real time, whenever an episode goes live or that we’re recording an episode. We also try to post content daily about an article that we find online that we think would be helpful for you growing your business so you can find us on Facebook facebook.com forward slash keeping it real pod, we’re just do a search for keeping it real podcast you should find us pretty easy. Also you Lastly, you can visit us on our website, which is keeping it real pod.com You can stream every episode we’ve ever done right from our website. And there’s links to install it in whatever podcast app you’re using on your Android or Apple device. So without further ado, let’s turn it over to Julie and Sarah.

Today on the show we have Julie daughter and Sarah McCarthy from the daughter McCarthy Group at Keller Williams at the new office in Lakeview. The Durga McCarthy group first and foremost listens. And this has been paramount to their success in real estate. Since starting in real estate two in 2004. They have sold over 250 million in volume and successfully participated in over 650 sales transactions. They are included of course as as our our guests are in the Chicago Association of Realtors top 1% producers, Julie and Sarah actually worked together prior to their career in real estate in onsite logistics, and the knowledge they gained in relation to branding and marketing has allowed their team to thrive for the past 15 years. In real estate. Julian Sarah also host boots for babes, which is a holiday drive for children in need. And welcome to the show, Julie and Sarah.

Sara McCarthy 3:48
Thank you so much. Thank you glad to be here.

D.J. Paris 3:50
Let’s first identify who is who.

Sara McCarthy 3:53
I’m Sarah, and thanks for the nice introduction, DJ.

Julie Dorger 3:58
And I’m Julie.

D.J. Paris 3:59
Awesome. Well, you’re You’re very welcome. And really the the pleasure is ours, you have been recommended by several people, too, over quite ever since we started. And so I’m glad we were able to accommodate you and also get on your schedule because I know you guys are super busy, obviously with the all the success that you’ve had. So what I would love the listeners to know right off the bat is, first of all, how did you guys both get into real estate? And let’s I want to hear the story of how you met and then decided to switch careers. So whoever wants to go first and can tell us that story.

Julie Dorger 4:33
Great.

So Sara and I met while working previously so we’ve been in the real estate business for 15 years. And prior to getting into real estate, we worked in the travel industry, as you had mentioned in onsite logistics. And we operated Corporate Incentive business trips, product launches, that sort of thing. So we were on on the road a lot traveled probably 20 to 22 days a month. Have a great experience little bit of a grind, but, you know, work together in some intense situations and really got along well and, you know, enjoy that experience. But I think I would say after a while just got a little bit hard to travel and but for ourselves, what industry could we segue to? Or what job could we segue to that? You know, would, I guess, work off of what we had done in the travel business, and my family comes from a real estate background. My dad was a home builder,

D.J. Paris 5:35
right? from Cincinnati, Cincinnati, Ohio. Yep.

Julie Dorger 5:39
Right. And my mom was in the business for many years, you know, in a sales capacity, as well as a managing broker. And I now have a brother in Cincinnati, who took over her business, and he’s got a coin in his family, too. So it’s kind of in our blood. And I think, you know, Sarah could speak to this too. But just owning houses and that sort of thing. We just thought it would be a great fit for us. And we got our real estate license and jumped in. And here we are.

D.J. Paris 6:05
It’s incredible. And Julie is also a Miami University grad, which I and my sister are as well.

Julie Dorger 6:11
Yeah, you know what I went, I actually went to Miami University, but graduated from the University of Cincinnati.

D.J. Paris 6:17
Ah, gotcha. Cool. Well, let’s talk a little bit about your how you guys have grown your business. So, you know, I would love to, because we have so many brokers who listen to the show, who are either new to the business, or maybe they’re part time thinking of going full time. And really, they’re, they’re still new ish, and they want to figure out how to what do I do? You know, when I’m, when I’m new? Could you talk a little bit about what you guys did back in 2004, when you when you made the switch to real estate?

Sara McCarthy 6:48
Absolutely. I always say to people, if we can do it, you can do it. When we moved to Chicago, and we’ve been here, you know, we we were here maybe 17 years now. And then decided to go into real estate. We knew five people, and we were related to three of them. So, and obviously delish when there was I’m originally from South Bend, and still have a family here in Chicago. But I share that because I think people who are starting off and they don’t have that sphere of influence, they don’t have, you know, people to go to immediately, I think we’re proof that you can build your business over time. And it’s just, it’s really the service factor, I think that we’re most passionate about. But ultimately, we started off doing four, four open houses, every weekend, each of us did, and we were very immune about following up. And just really, I think it’s just caring for people the way you know, meeting people where they’re at, I think is a really important factor for everybody. But I am a big believer that if you have the passion for the business, and you’d love it, the rest will come.

D.J. Paris 8:04
Yeah, boy, I couldn’t agree more. I it’s it’s amazing that, you know, every, almost every person we’ve ever interviewed on the show, talks about doing open houses. And yet, you know, I don’t know that every broker who’s new or who maybe isn’t super slammed with sales at the moment is really doing that. And they should be. And you know, that you should be reaching out to other brokers in your office, if there are other brokers and saying, Hey, can I host an open house for you? And is that where you guys got a lot of your leads? Initially?

Sara McCarthy 8:38
Absolutely, absolutely. And it was interesting, I was telling this to a new agent in our office the other day, I said, you know, we would not let the day end. Before we would to make sure we reached out to every single person that we met that day. And it was really like, Hey, what did you think of the house? And what, you know, how can we help? And is there anything that we could have done differently to the house and, you know, it’s just starting a conversation. And I really, I really believe this is a context for it. And I think if you come to people with genuine and authenticity, with service in mind, I think, you know, people are attracted to that and will respond. And we felt very blessed. You know, we it’s, it’s follow up, and it’s very basic, right? And it’s, it’s not easy, right? You get a lot of nose before you get the Yes, but you just continue to pump forward and you you know, you’re grateful when you do get the Yes,

Julie Dorger 9:35
go ahead. Just to kind of add on to that too. I also think that in this business, you have to find your voice and you have to find your spiel in the way that you present yourself and the way you present different properties and you know, open houses are such a great you know, not practice but you know, you come upon so many different people and questions and you know, pace of people coming through and it’s really a right way to kind of hone your craft? I think so I think it really helped us kind of find our voice quickly.

D.J. Paris 10:06
Yeah, it’s seems to be a way to start having conversations about real estate, where you can start honing your, you know, conversational skill, and being able to hold your own when somebody walks in the door. So

Sara McCarthy 10:22
absolutely, absolutely. And you know, what, it’s, it’s a relationship business. And I have to say to, you know, we feel so grateful, because those people that we met the first year, you just continue to love on them. I mean, that’s really what it is, and taking care of them and being a resource and offering them value to to this industry and helping them you know, I mean, obviously, homeownership is such a personal transaction. And I just you feel really, like it’s a privilege and an honor to be chosen to work with them. And I think, you know, hopefully that comes through.

D.J. Paris 11:02
Right, and that I know that you guys have built your business based on this cornerstone of paying attention listening and really trying to give the client what it is they need beyond obviously, just the transaction. And I think you’re right that by, you know, it sounds so basic, I mean, most things in life, I think are pretty basic, as far as keys to success seems to be a lot of there’s that old expression. What is it before enlightenment, chop wood, carry water after enlightenment, chop wood carry water? Right? Like, just keep keep keep the path? And do do the heavy lifting. Right. And I think that’s, you know, it’s funny, I had we had a broker come in, I’d love to get your guys’s opinion on this sort of broker who came in just to my office earlier today. And he’s, I think he’s newer. And he said, Hey, what should I do and social media? And I here’s what how do I promote myself? I said, don’t think about that. Because there’s first of all, there’s a million different strategies, some work, some don’t, it all depends on you. And by said, you know, at the end of the day, think about how can I add value to the people that follow me online? So if you’re talking about Facebook, you know, if all you’re doing is posting, hey, I got this new cool listing, check it out, well, okay, fine. But is that really providing a lot of value to the people follow you? Maybe, maybe not, I said, or you could do a video once a week for 60 seconds, saying, here’s what you need to know about the market this week? Or did you did you know, rates are at a 13 month low. And if you have a home and you haven’t thought of refinancing, it might be a good time to call your your loan officer. So that’s, you know, you guys are all about value. So I want to like talk a little bit about, obviously, that being a huge differentiator for your team, and then maybe other brokers who haven’t yet figured out how to add value. Can you talk a little bit about how you what separates you from maybe other brokers that you’ve seen over the last 15 years?

Julie Dorger 12:53
Yeah, absolutely. You know, I think, and this is something we encourage with our team, you know, as well as we focus on the service piece of this business. And if you do that, and you do it, well, the sales piece follows. And you don’t even have to watch it, you know, kind of, and I think if you approach every person, whether it’s someone you meet at an open house, or a referral from a past client, or a past client themselves, if you know, you provide that same level of service all along the way to everyone in the same manner, you know, that you’ve provided, you know, not only an excellent, excellent level of service, but there’s that consistency that you know, that you’ve done your job. And, you know, we’ve just, I think, you know, made that, you know, kind of, as you said, a cornerstone of what we do, you know, we just try to provide excellent service. And, you know, we have found that our growth has come, you know, as a result of that.

Sara McCarthy 13:54
And I think to just to jump onto that, too, I think the key thing is, is also it’s really it’s communicating, right. I mean, I think that’s a very basic, but it’s communicating and a delivery, that you would want to be communicated to right, meeting people where they’re at. But also, I think it’s so important, and I can’t stress this enough, knowing that this is a real estate, atmosphere, you know, colleagues, the importance of being collaborators with each other, you know, we all are advocates for our own clients, but there’s an approach that we can all take that is always trying to be like, better, the better person right and just always trying to take the higher road but at the same time keeping in mind that we’ve got somebody on the other side that we’re we’re all trying to get to the same end game. And, you know, I can’t stress enough how important that is, in our industry that we’re we’re here to collaborate with each other and work with each other.

D.J. Paris 14:53
And it is called a cooperative commission. Right? So you people sometimes forget that but that is Really important. It’s named that for a reason? Yes, absolutely.

Let’s talk a little, I want to go back, and I’m sorry, I’m jumping all over the place. So I apologize. But I did want to get back to, because you had such great success over the last 15 years. What if you were to meet a new broker? Aside from open houses? Which is such a great suggestion? And maybe it’s the best suggestion there is? For people who are newer, what other suggestions? Is there anything else that comes to mind that you think, Boy, if I was starting today, this is what I would do.

Sara McCarthy 15:34
So I, it’s funny when we moved here, you know, knowing five people, right. And I was really looking for ways to make friends, you know, and because I’m a very communal person, and, and I think I was like, I love to volunteer. And that was one of the things that I missed about being on the road, like we did in the travel industry, that I missed opportunities just to be a volunteer in the community, you know, and getting to know our neighbors. And I think, you know, volunteering to me, a, it just brings you such satisfaction that you’re helping others. But you never know when that opportunity arises. And I had no idea to be honest with you, I don’t think of business as being the reason why volunteer, but it’s finding things that you’d love to do, and become a part of it. You know, I was talking to a new agent who is is a prospect, you know, does CrossFit. I’m like, That is such a great community. Oh, yeah. Well know, that you you’ve started a new career, and that hopefully, through, you know, just the relationship that you’ve had with your CrossFit, you know, organization, that there’s trust. And ultimately, I think people work with you because they trust you. And, you know, there’s a good chemistry, right, and obviously, that you’re a negotiator and you have, you know, good skill sets. But trust is a real big one, I think for all of us, right?

D.J. Paris 16:59
Yes, absolutely. And we should mention that both of you. Giving back as both is really important to both you I know, Sarah, you’re affiliated with the Chicago Jesuit Academy. And, and, Julie, I know, You’ve done a lot with the with old St. Pat’s, and, and probably other organizations too. And it is, it is one of those things that a lot of us go, oh, I should do more and give back. But you know, it’s almost you’ve been universal for the people we’ve interviewed. And we’re coming up on 100 episodes now, or almost all of them are pretty active in some sort of charity. And they all say, Hey, that’s not I don’t do it to get business. But what ends up happening, because I’m so passionate about it, that business just naturally happens, even without having to ask for it, of course. So I would encourage all the listeners to find something you’re passionate about and, and give give some of your time and energy for actually speaking of since we’re on this topic. Can you guys talk about boots for babes and what it does, and I know it’s not coming up for several months, but let’s let’s talk about it and get the word out.

Sara McCarthy 18:08
We would love to thank you for doing a shout out for the boots for babes. So I actually I went to Boston College and had been involved with the alumni association there and we started this beat de cares which has now we start off doing kind of like this like a coat drive type scenario and then and it’s really flourished into something that we as adorable Karthik grew up have completely embraced and it’s so McCutcheon Elementary, which is shout out to them they’re an appt Sure.

D.J. Paris 18:38
I used to live about two blocks from that from the school. So yeah, the

Sara McCarthy 18:42
little school ever. I love it. And it CPS school, two thirds of their children are bused in from homeless shelters. And it’s such a great community. The teachers have all been there for many years and just really special they have a super big care factor. So we have to they identify in October for us, what are the needs for these children. And we used to do coats, but another donor found out about what we were doing. And so their organization donates the coats automatically. So now we’ve identified that the kids need boots. So are the schools identified? So they give us the sizes and we set this up? We do have another client of ours. And it’s really cool because we have it has morphed into this little movement of that we do you face painting, we do arts and crafts, and someone came up with Reiki and oh my gosh, let’s do this. Let’s do Santa Claus. And then we’ll do gifts for the guardians and it is become this beautiful celebration of holiday because many of these children, this is their only holiday experience. So it is literally the best day of the year. So we highly recommend if anybody wants to do it, give us a shout out and let us know.

D.J. Paris 19:55
Yeah, and by the way, everyone should go and visit the doctor McCarthy one website because there is information about boots for babes right on the site, along with, of course, all the information real estate related, which is Durga mccarthy.com. And I’ll put a link to that in the notes for this episode, as well. And yeah, and also, please remind me, so that I can get the word out closer to the end of the year on our Facebook page to let all of our listeners to know that how they can participate if, if there’s an opportunity for them to do that, too.

Sara McCarthy 20:28
Thank you, thank you. And honestly, I just we don’t do it alone. And, you know, our hashtag in our offices better together. And honestly, it takes a village and it’s a shout out, you know, we may be just to catalyst to help further it, but it is, we have the same clients and volunteers and lenders and people who have become involved with it over the years. And they’re like, what’s the date? And they sometimes reach out to me in August? I’m like, we’re gonna get there.

D.J. Paris 20:54
Well, that’s, that’s wonderful. And yeah, and let us let you know, we’ll have to make sure the listeners are aware of it this this fall this fall and winter, and they can hopefully participate. And, you know, you guys were just just shifting gears completely back into real estate. You both were just in the news for a pretty important landmark has or Historic Landmark Home in Ravenswood. That just finally sold. Let’s talk about the Abbot, man, is it man or mansion I always forget. But yeah,

Julie Dorger 21:22
the abbot mansion. Let’s talk about that. Yeah, and we’re Ravenswood you know, a listing that we had, you know, six bedrooms, six baths, 7000 square feet on five, city, Chicago lots, just a huge piece of property with a beautiful coachhouse, you know, on the lot itself, and just a very unique space that was Dr. Abbott’s original home in the late 1800s, where he had his first lab in the basement of it. But you know, I think over the course of 100 years was owned by

maybe five people, five amides different families

or owners. But anyway, a very unique space, but finally sold after, you know, a couple years and, you know, the silver lining, I think you know, of that story is, you know, one it did finally sell and went through a wonderful family. But just, you know, from our standpoint, from a business standpoint, you know, that our sellers, you know, believed in us and hung in there with us and knew that we would get it done and just a small audience of people, I think that would probably not qualify for the house for be interested in the house. But, you know, our goal was to find it. And we did and, you know, passed on one one more time to a new owner.

D.J. Paris 22:44
Well, and you know, it’s funny, too, because I suspect a lot of brokers listening go God, I would love that listing. And I think oftentimes, broker it is a great listing. But I suspect a lot of brokers don’t realize just how long and how much work it takes when there’s really unique properties at a high price point. There’s, it can take time. And it clearly did in this case, because it is such a unique property, and such a cool space. And so congratulations. That’s amazing.

Sara McCarthy 23:12
Thank you. Thank you. It’s, you know, I think the the end result of you know, I guess that what would you say? I guess ultimately, we felt like persistence pays off when you believe in a home? You know, it was? Yeah, so it was it was a pleasure. And we’re really thrilled for our sellers, and we’re happy for the new buyers.

Julie Dorger 23:34
And you know, it just kind of goes back to just what we talked about in the beginning here, just the service piece of you know, who we are and what our value proposition is. And it’s just, you know, their listings that you that you sell to the first person that walks in, there’s sell in a couple of weeks, and then there’s some that take longer, and this was one of them. But it’s just, it was never about the transaction itself. It was definitely about, you know, getting for our sellers, what they get asked us to do to begin with and showing up and showing it to whoever wanted to see it and pass that information along and find that right person. And we did that. So, you know, I think just the whole service piece of that. That’s what felt good in the end.

D.J. Paris 24:16
And that boy, that is such a common. And I don’t want to say it’s such a common answer for people that we’ve interviewed on the show, when we highlight some of their big successes or their more notable successes. They always sort of say, Yeah, well, it’s not really about the transaction, you know, but in they just talk about how much value they’re providing and what what they were doing for their buyer or seller. And that boy that was echoed so well just now. So thank you for that. And let the let’s talk about about that. Why do you think and we’ve touched on this a bit, but I’d love to hear it in both your words. Why do you think clients do choose you and I know listening is huge and meeting your clients where they’re at educating them, etc. Can you talk more about that?

Julie Dorger 25:04
Yeah, I think just, you know, this is my premium, my perspective, Sara can kind of jump in on this too. But, you know, I would say our business is probably 95% referral based, you know, we work with past clients a lot that come back, you know, to use us again, which is, you know, such, you know, feels so good to us and won’t pass their name on, you know, but I think at the end of the day, we are care factors huge, and we try to put ourselves into the shoes of either the buyer that we’re taking out, or the seller that we’re representing, and kind of treat it as if it’s our own, and, you know, try to understand where they’re coming from, you know, as Sarah said, Before, you have to meet people where they’re at, but, you know, what is their end game? And how can we deliver a smooth transaction, you know, to them, and, you know, keep that, keep that relationship strong, and, you know, bring value to the whole thing.

Sara McCarthy 26:03
I also think to this process is not about the Durga McCarthy group, this process is about them. And I get that it’s not about us getting a commission, it’s not about it’s the relationship and how can we help them get achieve their mission of what they’re trying to. And I think, I always say self awareness is probably one of the most underrated qualities, because being healthy aware, and understanding what they’re really communicating with their body language with, with with their conversation. And I think that that’s a super important element. So we really sit down with our sellers together. And, and I think meeting at their home, everybody has a different way of doing it, but we made it their home. That’s kind of our approach. And with buyers, it’s really sitting down with them, and it’s giving them tools on paper, or electronically, but it’s really, it’s just, it’s really sitting down and getting down to understanding what their needs are. Yeah,

D.J. Paris 27:10
it really is in Gone are the days where people don’t have access for properties, right. Like, that’s not the main value of a broker anymore. It used to be because people did Zillow didn’t exist, and people didn’t really know what was on the market. But now anyone can find anything. And the real the value of the realtor now becomes an every other part of the transaction and understanding needs and an education and tools. And all of the you know, you’re not just of course, door openers, of course you guys are not. But it is really important that everyone listening understands how can I add value? And obviously, that’s a huge focus as as you both just very elegantly said. I wanted to ask you, by the way, tell us tell me because I don’t know this, I just have a note to ask you about the babysitter story. But I don’t know the story.

Sara McCarthy 28:01
Oh, my gosh, this is so funny. So I was referred by another client, this particular buyer, and we set up a place to you know, meet for coffee and just kind of go through our buyers book and just talk through what her needs were and stuff. So she’s talking and she’s like, Oh, you have a little bit of an accent. I’m like, Oh, I do. Yeah, I kind of grew up in, in Texas, after you know, moving from South Bend. And, and so we’re talking, talking, and then we’re talking neighborhoods within the community that we both grew up in. And then we’re talking about really specific streets. And all of a sudden she realized that I was one of her people know that. And wow, neither one of us recognize each other because obviously very, you know, further along and in years, but I come from a very large family. And she’s like yep, I your brothers and sisters were my babysitter’s too. So it was a very, I mean, it was just comical. We you know how to, here we are in Chicago, Illinois. And

D.J. Paris 29:02
that’s amazing. The world is small, it is small, it is really small. And that’s also why it’s so important to be super kind and compassionate and empathic to everyone as much as you can. Because of course you never know when somebody’s gonna say hey, by the way, 20 years ago, you were really mean as a babysitter. I am not working with you.

Julie Dorger 29:27
I know. Well, and that’s so true. Just I think with clients as it is with April. You just never know when you’re gonna come upon someone again and you know, you want to have a great relationship and you know, you know when that time comes so you know, I think if anything in this business, it’s treat people the way you want to be treated all the time. Yeah, I

D.J. Paris 29:48
think that I think that’s pretty much pretty much dead on and I wanted to ask you because you have been both has been in business for such a long period of time and had been had so much success. Let’s say, you know, there was somebody 14 years 15 years ago that you sold the home to, how do you stay? How have you stayed in touch? What are you doing to stay in touch? Because a lot of times, that’s a big question we get on the podcast is DJ, make sure to ask these, how do you actually stay in touch with people after the sale? Do you have any suggestions for the listeners on about that?

Sara McCarthy 30:19
Know, it’s so important, and it’s just caring about them. Right. Um, so every year, after they close, we, we have actually incorporated a happy anniversary or happy house anniversary. Note, and honestly, I, we believe and pick up the phone and calling them too. And that’s something like, even if we’re driving by the first time they bought and that was now their three homes later, you know, it’s just be like, you know, what, I just remember that day, and we, you know, just driving by. So it’s, it can be a little organic, intentional, and that you just you’re staying in touch and just wanting to you know, you’re coming from like, a care, you know, like, is there we can do be doing for you? Or is there any anything you you know, what’s going on your life, and it’s just really calling up and touching base. And I feel like we, Julie and I in our team, we are a boutique experience. And I think that’s a really big part of who we are. Because I don’t want our clients to feel like we’re not their number, right? And that’s just not how we’ve ever wanted to build our business because we love it. That’s what we like the relationship. So we do do we try to be creative, I guess you would say and sending out little mailers, we’re big on

D.J. Paris 31:41
personal notes are so important. So everyone’s listening. Pay attention right now to personal notes.

Sara McCarthy 31:48
Yeah, well, it’s just everybody gets bills, right flyers, right? Let’s be honest, and you get it personal handwritten note, is just, it’s, that’s another being self aware and personal note, like the qualities that I think we all need to lift,

Julie Dorger 32:05
just having an interest, I think in other people’s lives, and I think, you know, social media has made it easier to, you know, see what people have going on. I mean, we probably all have the opportunity to know our clients better now than what we five or 10 years ago. And so, you know, if you can kind of watch out there, you know, there’s plenty of reasons to reach out to people and I think it’s just, you know, important to find the time to do it and you know, setting time aside each day to reach out to you know, people and you know, be involved

D.J. Paris 32:38
Well, perfectly said I couldn’t I couldn’t agree more. Well, look, I think we’ve set it all this this is this has been really, really helpful. I know the listeners are going to love it at but we also not everyone who listens is a broker we do have reported back to us by many of the people we interview that oh my gosh, you know a lot of my clients because sometimes people promote it to their there’s their sphere of influence their contact list. If there’s anyone listening that is looking to work with you for any real estate needs they have what is the best way that they should reach out and introduce themselves and talk to you guys?

Julie Dorger 33:14
Yeah, yeah, you, you can do it through our website, Dr. mccarthy.com. Or you can reach out to us via email, Julie at Durga mccarthy.com, or Sara SAR a, no h at Durga mccarthy.com.

D.J. Paris 33:29
And that and also if you go to their website, which is a Durga mccarthy.com, we’ll have a link in the description there’s also a link to all of their social media including Facebook, LinkedIn, Instagram, etc YouTube, and really everyone should go if you want to be inspired go to their website if nothing else, just to look at the boots for babes video they did for their last year event, which I watched it was very sweet and also a good a good reminder that we should all be doing just a little bit more if we can to give back and so if anyone’s listening and says hey, I want to work with with Julian Sarah or by the way, if there’s I don’t know if your team is in the process of expanding. But if you are in the process of expanding, obviously they have a team and you can reach out to them as well through their website or reaching out via email. So thank you guys so much for being on on the show. And by the way, we should mention that Sarah came in and she had she was running from a she had just finished a closing and she was out of breath running to the show so we appreciate because the point being is both Julie and Sarah little too busy to be doing this and yet they’re still doing it. So that’s well it’s it’s the truth. It is just the truth. And this is this is what I when people ask, What have you learned from interviewing, you know, almost 100 Top 1% producers now and I said they all make time to do this which is really just a way for them another way for them to give back. And that may be the most common quality of all top producers is they give back. And so obviously you two are no, no difference. And so super appreciated by the audience. On behalf of the audience, I want to thank you for your time on a Friday at four o’clock, which is not ideal, I’m sure for you. But you made time for us to share with our audience and also on behalf of the audience. All the information you gave was was so amazing. So anyway,

Julie Dorger 35:33
we’re such a pleasure

Sara McCarthy 35:33
as well. Yeah,

thank you. We’re very honored to be a part of this. And thank you for your kind words.

D.J. Paris 35:39
You’re welcome. So on behalf of the Durga McCarthy group, and myself, thank you for listening to another episode. Please share this with other brokers in your office, if you feel that they could benefit from listening to superstars like Julian Sarah. And also stay tuned, we’re this this actually may, in fact, become our 100th episode. So I’m not sure if it might be 99 or one on one, but right around 100. And the only reason we’ve done so many as people have responded really well. So we’re super grateful for everyone listening. We’re super grateful to Dr. McCarthy group. And on behalf of the darker McCarthy group and myself. Thanks for listening, and we’ll see everyone on the next episode. So thanks. Thanks, Julie and Sarah.

Julie Dorger 36:19
Thank you have a great weekend.

Stefanie Ridolfo, founder of Liv Real Estate Partners at Keller Williams, started her real estate career shortly after delivering twins. To fund her business she sold her home and moved the family in with her parents. Two years later she became a top 1% producer, and ever since has become one of the top brokers in Chicago. In her four years in real estate, Stefanie has built up a successful team and teaches other brokers how to duplicate her success. Learn how she grew so quickly and why going “all in” made all the difference.

Stephanie Ridolfo can be reached at 630.200.2120 and stefanie@livrealestatepartners.com.

Liv Partners Real Estate

Transcript

D.J. Paris 0:15
Hello and welcome to another episode of Keeping it real the only podcast made by Chicago real estate brokers for brokers all over the country. That’s our new tagline as we have listeners beyond the Chicagoland market. What we do here, if you’re new is we feature top 1% producers in the Chicagoland area and ask them how they became successful as we are coming up now on our 100th episode, we’ve Gosh been featured on lists that say we’re one of the best real estate podcasts in the in the country. I’m not sure if that’s true, but we certainly do our best and our listeners seem to really find a ton of value in listening to these top heavy hitters in Chicago. Today is no exception. We have Stephanie Rodolfo, coming up in just a few moments. But I also wanted to mention a couple quick things. First, please continue to share this podcast with other brokers that you think could benefit from hearing from top producers, also our Facebook page, we are now starting to add more content. So you can find us on facebook@facebook.com forward slash keeping it real pod, we are almost trying to produce one post a day of something very helpful, just like our interviews that brokers could use. For example, today, I found a great thread on Reddit about the importance of doing open houses to find clients. And it’s an awesome thread that someone sent into us. So we wanted to pass that along to everyone as well. So if you’re not already a follower of our Facebook page, please do. Also remember you can find us on Facebook, I just I just mentioned Facebook, but on our website, you can stream every episode we’ve ever produced, which is keeping it real pod.com. So find us on Facebook, find us online, send us your suggestions, we are a sadly we are very behind. So everyone that’s submitted a suggestion. If you haven’t heard back from our production team, we apologize we have, I think we’re over 100 people have been suggested to be on the show. So quite a backlog, but we appreciate it. We appreciate all the fan mail, and all the great suggestions. And if you ever have questions that you’d like me to ask, Are these top producers, please send them in because I’m always looking to increase value for you. You This is for you, not for me. So anyway, thank you for listening as we approach episode 100 Keep listening, keep telling us how to improve and we’ll keep making these episodes. So now on to Stephanie Rudolfo.

Okay, today on the show, we have Stephanie Rodolfo of the of live partners, which is you can find her. I’m sorry, let me start that over my apologies. I can’t read my own notes. Today on the show we have Stephanie Rodolfo of live partners, Keller Williams. Stephanie is a mother of three wife and also an entrepreneur. She got into real estate because she didn’t want to leave her babies for a career she wasn’t passionate about. She started her career in real estate 44 years ago, right immediately after her twins were born, and quickly realized that real estate wasn’t just about helping somebody buy or sell a home. She believes real estate is about the people and their life stories and the events that trigger a real estate transaction. Her goal is to become the number one real estate team in Illinois, also creating a space that allows everyone on our team to thrive in their specific roles. And lastly, to provide endless opportunities for her people to follow their dreams and live out massive lives. So thank you, Stephanie, welcome to the show.

Stefanie Ridolfo 3:52
Thank you.

D.J. Paris 3:54
So tell us and by the way, you have an amazing reputation. We’re so honored that you’re taking the time to spend here with us and tell us but how did you get into real estate?

Stefanie Ridolfo 4:05
Yeah, so like you had mentioned, you know, I got into real estate four years ago. So how it came about was I got pregnant and found that I was having twins, which was very exciting and scary at the same time, as you can imagine. And so I you know, was looking back and just kind of reflecting on, you know, my life and where I wanted to go and you know, now becoming a mother of twins. And I just I couldn’t find it in my heart to go back to my corporate job. Because I would have to leave my you know, newborn babies, and that just really didn’t sit well with me. And so I kept thinking, Okay, well, what could I do that I would actually be passionate about and it would drive me enough to actually want to leave my children. You know, obviously no one wants to Leave them. But you also have to put, you know, foosball tables. So I just knew I couldn’t go back to the corporate world because I wasn’t passionate about it, it felt like I was going to a job every day. And that’s not I felt like there was a void, there was something missing. So I started just like soul searching, and, you know, figuring out what I wanted to do. So I started talking to my friends and family. And I started thinking about, you know, opportunities. And my brother actually said, Well, what about real estate? I go, Oh, I was like, Yeah, I was like, that sounds really awesome. And I had no idea what without even meant, or what, you know, real estate agent did at the time, I had bought one house. And so but I didn’t even have a realtor, because it was new construction, which we know is a big no, no, in this business. I know that now. But at the time, I did it. And so I was like, Yeah, that sounds like something I could definitely see myself doing. So then I started just, you know, talking to some people that were religious, and in the business already, and really liked what I was hearing about the, you know, potential opportunities, flexibility. So I decided to, you know, get my license. So studied, took the test passed on my first time, which I was really proud of, because that test was, in my opinion. And so, and I knew that when I got into the business, that it was going to be, you know, a career for me, it was going to be for the rest of my life. And it was a, you know, a big deal for me, because I wanted to make sure that people could trust me off the bat. And so that was always something I was worried about was that, you know, hey, I’m brand new in this business, how are people going to trust me, you know, so I, you know, hired on a mentor to really get me started and walk me through, you know, my first million in sales, which was really helpful, because I’m a very hands on learner. And that would, was really gave me the confidence I needed to really jumpstart my business. And so I think the biggest thing too, is that, you know, when I decided to get into real estate, I wanted to find something where it didn’t feel like work to me. And I wanted to love what I did every day. And that was really the reasoning behind it, and why I got into real estate. And literally, ever since I made that decision, I don’t feel like I’ve ever worked a day in my life, because I truly love what I do every single day. Obviously, it’s very hard work, but it doesn’t feel like work. You know what I mean? Yes. And so

D.J. Paris 7:43
that’s a very, I’m sorry to interrupt that that’s a very common sentiment that all of the top almost all the top producers we’ve ever had on the show really seem to have in common that obviously they love what they do, they love being helpful and of service. But also, they’re incredibly hard workers. Because but they love what they do.

Stefanie Ridolfo 8:01
Yeah, exactly. And so if you love what you do, it’s, it’s a natural byproduct that you’re gonna work your butt off to make you know, your dreams come true and accomplish all your goals and helping others do the same along the way. And that that’s really what you know, motivates me every day, that I’m able to impact people’s lives in such a positive way, whether it be with real estate, or growing them on my team. But um, when I, I want to mention this too, though, because this was a big factor to me getting into real estate, was that, you know, me and my husband, both were working at the time. And I knew that if I was going to go full speed ahead with real estate, you know, I had to quit my full time job, which meant that income was not going to be coming in. And so a lot of people think that they can get into this business and do it part time. And to me, that was not an option. Because I felt in order to give people the service that they needed, they needed my full attention. And so a lot of people getting in the business think, Oh, I could just do it on the side and do it part time. And in my opinion, you’re not ready to get into the real estate course yet, because you need to build that nest egg before you jump into real estate, because it’s not, it’s not the right service that you’re gonna be providing to your clients by trying to do you know, give 100% to two things. So what we did, what I did is that I sold my house because actually my house was the first house I ever sold. So I had my twins, got my license, and then I knew that in order to not feel the pressure of like having a mortgage payment and paying all the bills in order, you know, to just focus on real estate and not worrying about am I going to get a paycheck this month and having that stress because I never wanted to go back to the corporate world. We sold our house First home I ever saw was my own so sure, and then moved in with my parents. And then

D.J. Paris 10:07
I love that. I really do love that. Yeah.

Stefanie Ridolfo 10:10
And so that’s, you know, the kind of sacrifices that I think people need to know that these sacrifices happen along the way. And it’s not, it’s not easy to make those decisions. But if you really want something in your life, then you’re going to have to sacrifice something. And so in this case, it was sacrificing our, you know, our house, and then we were going to my parents, so that we could, I couldn’t, I didn’t have to worry about having the pressure of if I was going to sell something. And so that, that lasted about six months. So my first, you know, way of really building this business was all through Facebook. Yeah,

D.J. Paris 10:54
how did you how did you do that? If you don’t mind me asking.

Stefanie Ridolfo 10:56
Yeah, so I just, I was a very private person on Facebook before getting into real estate, I didn’t really post a lot. So the whole Facebook space was very intimidating to me. And I’m a perfectionist. And so I wanted every time I posted something for it to be perfect. And so because it’s a brand, you know, I’m branding myself and anything I’m putting out into the world, people are going to see it. And I was very cautious of that. But I knew I had to do it. So I had to go out of my comfort zone and start putting, you know, my life on Facebook, which was very uncomfortable for me. But I knew I had to do it because I had a lot of people that were watching. And so I slowly started overcoming, you know, that fear of mine and put stuff on Facebook, when I was out doing an open house if I was out showing clients. And then every time I had, you know, sold a property to help someone buy something I would put out, you know, hey, just, you know, a picture with me and my clients and, you know, close this home or help someone buy this house. And so I just kept creating this story on Facebook. So people saw what I was doing, and I was staying in front of them in an organic way. And so that’s really what jump started my career because people started you know, my sphere of influence, started seeing everything I was posting about. So I started getting, you know, people reaching out to me saying, Hey, I saw that you’re, you know, you’re in real estate, I’ve got a house I gotta sell or I’ve got a house I’ve got to buy. And so that’s how I started building my business initially.

D.J. Paris 12:42
That’s what you just said so much. I want to touch on a couple of those points that you mentioned. Number one, I love the story of going all in, right? You’re like I am willing to sacrifice my own residence and do something that’s in the short term uncomfortable, I’m assuming somewhat uncomfortable to move back home. But yeah, you’re starting a business. That’s what entrepreneurs do. They go all in. Yeah. And and by the way, this is not a 20 year journey. This is a four year journey. So far. And you are already I mean to to really to tell the listeners, what Stephanie has accomplished in four years is truly remarkable. It’s not just because she’s on the call. I’m mentioning this, like if you actually look at her numbers, incredible. Nobody does this in four years. Nobody builds a team that quickly. Well, you’re the one who’s done it. So congrats to you. But yes, I’m glad to acknowledge it, because it’s such a big deal. But how many people are willing to go to that, that extreme that that length to build a business? And that’s I think a good point about part time versus full time is technically Can you sort of dip your toe in both waters? Yeah, I guess so. And you can do a handful of deals a year maybe. But at some point, you have to make a decision of what do you want to do you want to make this a career or not? And, and I think that’s really, I’ve never seen anyone really successfully do it. Who also had another career, it just seems to be too difficult.

Stefanie Ridolfo 14:03
Yeah, I agree. 100%.

D.J. Paris 14:06
And, you know, also people you talked about having a mentor when you first started, I think that’s really helpful because everyone’s fear and we have a lot of brokers who listen who are new to the business, their fear is very warranted. It’s like what happens when I don’t know the answer to something that my clients ask, it’s like, that’s gonna happen all the time. That’s normal. So you better have a support system in place where a mentor somebody where you can say, Hang on, let me double check on that and get right back to you or if somebody even come with you, if possible. Yeah, and, but and also, like Stephanie was saying she was her own first client. Another really good idea because we’re gonna screw up you might as well screw up your own deal. Oh, I

Stefanie Ridolfo 14:44
learned a lot. I learned how to deal with the difficult seller which was my husband who wanted to price our listing and I was like, What are you thinking? Like, no, we can’t price it here. It’s like, well, let’s just see and see, you know, what we get and of course, you know, then we had to do an adjustment to the price. And so that was it was actually a really good learning experience because I learned how to handle right away. Sellers that wanted to overpriced your listing and, and what what happens when you do that? So it was a great learning experience for me.

D.J. Paris 15:14
Yeah. And just because we get this question a lot, you know, how do you handle that where somebody says, Hey, I understand I’m gonna list it up more than what, you know, even somebody who’s rational and reasonable goes, let’s just try it for x amount above. How do you do? What’s your sort of philosophy on what to do in that scenario?

Stefanie Ridolfo 15:34
Yeah, so I think the biggest thing is just always to remember to become very prepared and know your market and know the traps. Because if that person sitting across from you is an analytical person, and you can show them the data that proves otherwise, I always look to the numbers, because numbers always tell a story. And so I do try very, very hard to help them understand why it’s important to list at market value, and what happens in the event that they don’t. And so, you know, like anyone else in this business, I’m sure you’re always going to have those clients are like, No, I want to test it at this price. So if they are very adamant about testing at a certain price, I say, okay, that’s fine. We’ll test it at your price for two weeks, we’re going to monitor the activity. And we’re looking for five to seven showings a week to indicate to us that it’s a successful launch. And so at that point, now, every week we’re having conversations with them saying, are we hitting our benchmarks of five to seven showings a week? Now, in some cases, if it’s overpriced, we will hit those five to seven showings a week. But at the end of two weeks, let’s say we’ve had 12 showings, we hit the benchmarks, but no offers are coming in. That’s an indication that the markets rejecting our price because we’ve gotten this, we’ve gotten the showings, we needed the activity but the offers aren’t there. And so now we’re having that conversation of adjusting to the price that you know, we recommended initially.

D.J. Paris 17:04
I love that I love all of that. And in for the listeners, just in case anyone listening doesn’t know this as an option. You can actually via M read, you can see how many eyeballs have looked at the property on the MLS, right? You can’t see what Zillow those numbers, but you can see how many brokers have shown either shown the listing to their clients buy an email, or it was on a search and it came up. So if you’re getting hundreds and hundreds of people that can that see the property, you know, online on via em read and nobody’s scheduling appointments. Obviously, that’s an indicator as well. So a lot of brokers probably don’t know you can see that number, right.

Stefanie Ridolfo 17:41
There’s prospecting. Yep. Well, oh, by the way, the actual activity, like the physical showings that a listing is getting, because views to me don’t mean anything. It’s all about what is the actual right action that’s happening. It’s all about the actions.

D.J. Paris 17:58
Absolutely. And that’s the thing is, if you’re getting 1000s of views, and no one’s coming to see it, there’s a there’s an issue, which, again, that’s data. So you can actually go back and say, Hey, here’s the here’s the reality. And you know, so that’s awesome, and awesome. And again, you have a whole process. In fact, I want to before we continue, because I forgot to mention this at the beginning, I want to talk about you have a really cool website, by the way, which is live with live without the E live real estate partners.com. It’s one of the better real estate websites I’ve seen, which by the way, everybody should have a cool real estate website or business have a website. And but I want to talk about your team because you guys, as you’re always expanding, you are also looking to add on more team members. So can you tell us sort of what that looks like?

Stefanie Ridolfo 18:44
Yeah. Yeah, absolutely. So just to kind of get back into where I left off, because it’s like, you know, go to how I started building the team. So my first two years in real estate, and again, this is just for all those listeners that are new in the business. It is a lot of hard work. I mean, I worked seven days a week, a lot of days, like eight till 10pm at night for almost two years straight. And so that was really hard because I was a new mom, I had twins and then I also got pregnant again. And so I was pregnant. With my third child, I had, you know, 13 month old twins and I was working, I would say eight hours plus a week. And so, you know, that’s when I got to the burnout phase. When I was getting my business was building, which was so exciting and loved every minute of it. But I just there was no more time for my family and my family then started to become what I was sacrificing. And I at the time understood that you know, because I wanted to be build such a massive business, I knew that I was going to have to sacrifice time away from my family. And so I would say, you know, if you’re, whether you’re the husband or the family, the wife or the family, or just your own self, just know that you’re going to have to sacrifice time away from people that you love and you care about, in order to build the business that you want, just to know that you’re doing it. Because five years from now, my goal was always that I wasn’t going to have to work nights and weekends anymore. So that was kind of like my driving factor was like I’m putting in the work now. So that we can build this team so that don’t have to work nights and weekends for the rest of my life. So I really got to that burnout phase, at about two years into the business, I was doing about 10 million in sales by myself. And that’s when I knew I could no longer continue at that pace, and continue to grow the business because I didn’t want the customer service to Slack, right. And that was really important to me, it was always putting my clients at the forefront of everything. And so if I ever felt like I couldn’t give them the service I needed they deserved, then that was the that was where I was starting to get to that point. And I knew I had to start building out a team to gain leverage. And I will tell you, I did not build my team the right way from the beginning. And that was one of my big failing forward. You know, lessons that I learned and I wouldn’t take it back. Because I learned really valuable lessons. And I’m still learning every single day about, you know, building this business, but I didn’t hire properly. The first I hired was not an administrative person. And so that was my biggest mistake. And I did end up hiring administration. But it was a part time. And it was also a shared admin. Sure. which I also was a big learning that, yes, it got some things off my plate. But the big picture was that I wanted this person, you know, the admin to be also a branch of me, and they didn’t have client facing. And so that was then put back on me so that yeah, they could do some of the paperwork, which is great. But it wasn’t really the ideal situation.

D.J. Paris 22:29
That’s still not giving you back your nights and weekends. Correct.

Stefanie Ridolfo 22:32
Exactly. Yeah. So So then, I really decided at that time, like I need to know how to do this the right way. And so Keller Williams, you know, I knew was a company that was number one for training and leadership. And I knew that they had already created. They had the systems, the tools, the processes to build out a team, that’s what they’re known for. Right. And so I decided to move my business to Keller Williams because I was like, why am I trying to reinvent a wheel that’s already been created? Right, you know, so that’s what I decided to move my business to Keller Williams. And, you know, the first day I went to Keller Williams, I saw Lance Logan. He is a big, mega agent, and Keller Williams out of Houston. And I saw him on a panel and my life changed that day, I heard him speak and my mind was expanded. And once your mind gets expanded, it never returned back to its original form. So shout out to Lance, because you know, Lance, and Karina, they’re, they’re amazing. And so he talked about building a team and how it was the hardest thing he ever did in his life. And at the time, I was just like, Oh, it doesn’t sound that hard, right?

D.J. Paris 23:53
You just hire somebody to help out? It should be easy, right?

Stefanie Ridolfo 23:57
Yeah. And at the time, I think they were doing like 300 million in sales. And so at that point, I saw a light bulb switch. And I realized that real estate, you know, was so much bigger than just you know, helping people buy and sell homes. It’s about building business, a business big enough so that you can hire amazing talent and help other people accomplish, you know, their goals and their dreams. And so like that, at that point, I was like, Oh my gosh, like, I am so grateful to be here and hear this. And from that point on I started following the Keller Williams systems and models for hiring a team. I read the mrea book, which is the million Millionaire Real Estate, by the way.

D.J. Paris 24:43
Well, let’s pause for a second. Everybody should read Gary Keller’s millionaire effect. I think it was recently updated in the last year to it and he also has another book called The one that he’s a few other books but the one thing that really great I mean everything Gary Keller’s written you everyone should read.

Stefanie Ridolfo 24:57
Yeah, I mean the Red Book Um, the MRE a book is by far the number one book every single real estate agent should read, because it lays the foundation of how to run a successful business. And I think that, um, a lot of people don’t understand the difference of being a realtor versus running a business. And so if you’re sitting there right now thinking, Oh, I’m, I’m just a realtor, it’s like, no, you’re running a business. And if you’re not running it, like a business, then you’re doing it wrong. Right. Agree. So. So that was my big, you know, kind of like Pivotal, pivotal point in my career, was starting to build the team,

D.J. Paris 25:40
right? It’s sometimes to building a team also is sacrificial, right? You, you might sacrifice some income initially, you might sacrifice some control. It’s a scary, difficult thing in you know, sometimes you hire the wrong people, like you were saying, happens. It happens to everybody who builds a team, but also realize that’s another point of sacrifice, at least for a short term.

Stefanie Ridolfo 26:02
Totally. Yep. And I think the biggest thing for me is I’m always a believer, like, if you build it, they will come Yes. And so but, you know, at the time, my husband was not in the real estate world with me, you know, he was working a full time job staying home with the kids on the nights and weekends. And then I go to him, and I say, hey, I want to hire an assistant that’s gonna cost me, you know, 30 $40,000 a year. And he was like, Whoa, right. You know, so it was a lot of, you know, just believing in the process. And I think people sometimes they’re very fearful of that, of making those decisions that it’s going to change their business, because they’re like, Well, you know, if I spend all this money, that means I’m gonna have to sell more houses, and how many summer houses and so it seems like, you know, they just keep postponing it, and they don’t ever get the chance to actually peel back the onion. And hire out that leverage to let to give them the ability to grow. And that’s something that was really, really changed my business when I hired the right, you know, person to help me it with all the administrative work. Yeah, absolutely.

D.J. Paris 27:18
I the interview that is being posted today that just before yours will drop next week. Gentleman, his name is Nick vellum, and he had the almost the exact same experience. He’s like, I want to reclaim my nights and weekends. And he said, he realized the only way to do that is to build a team. And to make all of them so incredibly successful, that he was able to reclaim more time for him. And he has three kids as well. So his his family. So it’s, it’s a concept, but you have to be willing to take the leap and just trust the process. And I guess, you know, you’re you’re accustomed to, to, to taking a pretty scary leap. And the good news too, is if everybody for example, they just read Gary Keller’s Millionaire Real Estate Agent, that is pretty much if you only had to read one book about how to be successful in this business, that that’s the one and just do everything in that book and be willing to just trust the process. And you’ll probably be fine.

Stefanie Ridolfo 28:12
Yes, exactly. If you build it, they will come. So but it’s scary to do that. It’s really scary. And a lot of people don’t do it, because they’re there. They’re fearful of it. So I would just say, you know, this business is all about taking risks and stepping outside your comfort zone. Because if you know, if you’re comfortable with your, with what you’re doing everyday, that means you’re not growing. And if you’re not growing, you’re not building a business.

D.J. Paris 28:39
Yeah. And you’re supposed to be scared. Fear is completely in fact, if you’re not scared, I’m worried. Because fear is a good thing. It’s a totally good thing. And to find the courage to sort of live and coexist with that fear and trust, that it’s all gonna work out because you’re doing the right things. I want to actually transition that into something that I think you do. That’s super cool. And I suspect to you, you probably don’t even see this as all that, you know, different from what other realtors do, or maybe you do. But I love that you have a process for everything. So tell us about the process. You were talking to me before about how you work with home sellers because I just think even having a process like this is sadly sort of unique and also elevates you among all the other brokers maybe so you talk a little bit about that.

Stefanie Ridolfo 29:29
Yeah, I would love to see so. So while you know on this journey of of, you know, working with sellers so in the Red Book, Emery book, they talk about, you know, leads listings leverage and so one of the biggest things that I realized that if I was gonna, you know, have leverage that I need to bring in more business and so, you know, sphere and referrals were about 80% of my business last year and then fizz bows and expireds started becoming the 20%. Prior to that, it was all sphere and referrals. So last year, my husband actually joined the business, got his real estate license. And he’s he started with me, and he started as an ISA, which means inside sales. And so that was really also key to the growth of our business because he came from sales and quickly learn the scripts, how to call fizz bows how to call expireds. And so his role on our team is to call these homeowners and set me up with listing appointments. And so because we want, you know, to lead with listings, that’s the way you grow business. And so he started doing that. And, you know, when you meet with your sphere, or your referrals a lot easier, I wouldn’t say easier, but it’s, you know, they’re not going to be interviewing as many agents or they’re not going to be, you know, beating you down with commission as much. And so when I started going on the fizz bows and expired appointments, I quickly realized, like, I need to really differentiate myself and bring value and show them why they want to hire me, and why they want to hire me for, you know, 5% or 6%. And when they’re, you know, used to paying, you know, three and a half percent with a discount broker and nothing when they’re a Fizbo.

D.J. Paris 31:34
Yeah, and let’s pause for a second because for people who are listening brokers who are listening, these are the toughest phone calls and toughest in person appointments you could possibly have. These are people that have already decided, if they’re Fizbo, for example, they do not want to work with a realtor, they don’t want to pay those fees, and is a massive mountain to climb. But those are people that probably need your help the most, because they likely aren’t having success on their own clearly. So

Stefanie Ridolfo 32:01
and raising their hand saying, I’m trying to sell my house. Yeah. And I’ll never forget the first Fizbo appointment I went on. I went to the appointment, and I, you know, they signed with me on the spot, my first ever and I was like, Oh my gosh, this is like free money, like, free money, like, Bring it on. And so it really was exciting. So for anyone that’s brand new in the business, I would definitely recommend like, if you don’t have you know, your sphere, big sphere of business right now the easiest, the again, easiest, you know where it’s hard work. But the the number one thing you should be doing is contacting those fizz bows and expireds. Because those are people that are raising their hand, it’s a low hanging fruit, it is a challenge. They are going to be your toughest clients, but it’s going to be a great learning experience. So

D.J. Paris 32:59
Oh, yeah, just just for the sake of learning how to call strangers and ask something that likely is not going to be received well, by a majority of them. That is a great experience, too, because it teaches you how to have conversations with people that aren’t as your sphere of influence who probably wants to work with you, because they know unlike you, these are people that don’t know you, maybe will like you, maybe they won’t. And it’s just and by the way you can purchase expireds and fizz bows for almost nothing. They’re really affordable.

Stefanie Ridolfo 33:33
Yeah, yeah, we use Vulcan seven, is about welcome. Seven. That’s the best system that we found with the most accurate numbers. So yeah, so just to kind of sew back to that. So when I again, when I first started the business, I would I did have a referral. That was a cancelled listing. And I you know, I was trying to figure out like, why didn’t they sell the first time? What happened? What What was the reasoning? And I walked into the home and I you know, have an I guess you could say that for design and for you know, I can I have a vision for each home, I walk into a what it can look like. And so I’m sure everyone has seen those photos online where you know, the house looks like a mess. And the photos aren’t done properly. There’s, you know, things everywhere and the house looks outdated. So that was what I noticed with this house. And I was like, you know, I was like, if you guys can do me a favor. Let’s walk through every room and let’s talk about what items we can remove from the home so that way, you know it looks different, it looks fresher. And we’re just gonna move things around so that the space feels larger. And so I did that with the sphere. But then once I started meeting with the fizz bows and expired I realized that that was the value I needed to bring. I needed to bring something different that other Realtors weren’t bringing. So I developed the three step process. And so I also noticed that when I was going into a lot of these homes, I was like, Oh my gosh, if this red wall was just gray, or if you know, the trim was painted white versus oak, or the white, or the OIC, outdated cabinets were painted white, that this house would literally like transform. And so I started slowly by testing the waters. And I would talk to sellers about, you know, a budget, did they have a budget that they would be willing to invest in their home, in order to prepare it for resale that they would be comfortable with? And if I could guarantee them a return on that investment? You know, how would they feel about that. And I found that about 50% of the time people were willing to invest in their home. Because again, you’re dealing with people that want to get top dollar, they want to get that unrealistic price. So to get them that price, then I would say to them, well, we have to do XYZ to your home in order to give it that same look, that the other comps are showing a demand in this price. So so that’s it kind of like slowly started evolving. And so then I would, you know, started walking in these houses at these listing appointments. And I’d say Okay, I think we need to paint your home Gray, I think we need, you know, your cabinets painted white, we need to replace your carpeting. And people started, you know, doing what I was telling them to do. And then I would go through the home, and then I would declutter, I would walk through room by room and say, okay, remove this piece of artwork, remove all these family photos, remove this, you know, let’s rearrange the couches like that. And so they started doing it. And then I was able to elicit the price they wanted and get them, you know, the value that they wanted, because they listened to my recommendations. And so that was really cool to see that all happening. And so then the third step in the process. And the final one that we’ve just really started building on about a year ago was was staging the homes ourselves. And so that now what we do is we have a staging division. So we have a warehouse with inventory. And now we’ve been have movers that we hired to stage our homes. And so the goal is, is to really build out our staging division, even from where it is just today.

D.J. Paris 37:38
That’s incredible. So how often do you find you you end up staging homes is it every time,

Stefanie Ridolfo 37:44
time. So there’s two different kinds of staging. So again, so the three step process is number one, I come in for the listing appointment, I go over, you know, all the updates that the home needs, I get a budget from the client, and then we prioritize based on their budget, which items need to be done to the home. And so typically, I like to look for like a three to $5,000 budget, sometimes homeowners, you know, it’s a $10,000 budget, sometimes it’s 15, depending on, you know, where we want to price it, right. And so that’s step one, is the updates. And then step two is to redesign the declutter removing everything from the home that needs to be removed. And then step three is the staging and bringing in those personal items. And so that is our process every single time.

D.J. Paris 38:32
Wow. And I just love that you have that process. I don’t think we’ve interviewed anyone yet on the show, who had that specific of a process and that comprehensive. So that’s incredible. And, and I love that you’re able to go in and say it’s almost more like a consultant than it is anything else. Right? You’re going in saying, this is I know how to do this, you have to trust my process here. And, and that

Stefanie Ridolfo 38:57
I mean, not every seller, is the right fit for us. Sure, no, because there are people that say like, Oh, I’m not investing $1 I want to listen at this price. And you know, it’s just totally unrealistic. And so, you know, not everyone’s a good fit for us. And that’s okay, because we want to work with the people that understand the value that we bring to the table because every single time that someone follows our process, we’re able to get them top dollar and sell it in 11 days or less. And that’s the average days on market.

D.J. Paris 39:31
Wow, incredible. Well, I know you are looking for team members to continue to grow tell because we have 1000s of listeners, almost all of which of course are brokers. Tell us what you’re looking for in a team member and how they should reach out if they’re interested.

Stefanie Ridolfo 39:45
Yeah, absolutely. So we’re always looking for top talent. For people that are very hardworking, that are driven, self motivated. They want to win In, and they care about people. Because when somebody enable it has the qualities of a go getter and wants to win, but they don’t care about the people, it’s not going to work in our culture, because that is all have everyone on our team right now. They embody that. But the number one thing is, is that we always want to do what’s best for our client that comes number one. And so in order to, to have that kind of soul, right, you have to love people, right? You have to care about people, and you have to put their needs a lot of time before your own. And so we’re looking for those people that you know, want to grow, have big dreams want to have, you know, accomplished the world with us. And give them a space where they feel like, they can have a voice and help make decisions and really just are a part of a family because that’s really what we are. We’re like a little family, you know, and we want people that can come into our family, and, and help us grow and take us to the next level. And while they do that, they’re doing that for themselves.

D.J. Paris 41:16
What and what’s the best way for a listener? Who says that’s me? That’s where I want to belong to a team like that. How should they reach out?

Stefanie Ridolfo 41:24
So yeah, I mean, just contact me directly, or email me. So my cell phone number is 630-200-2120. And then my email address is Stephanie with an F. I will say I’m an ephah. As she s a n, ie at live li ve real estate partners, one word.com.

D.J. Paris 41:51
We should also want to mention your website. Again, everyone should get to see what a cool real estate website looks like. And when that’s useful and helpful. Go to live real estate partners, again, live without the E live real estate partners.com. Also, I want to make sure we mentioned Stephanie’s Facebook page, which is live partners. Just type it into you’ll find it also there’s a link to it from her website, and Instagram. And that’s Stephanie. Is it separate auto or it’s stuff for Adolfo? Yeah. So

Stefanie Ridolfo 42:21
I’ve got my personal one that I do a lot of like, you know, the process of what we do for listings on and its staff STF, Adolfo God, that realtor

D.J. Paris 42:32
Perfect. Well, this has been so helpful. And I know and by the way, again, I just want to congratulate you on behalf of the listeners of all the success and the sacrifice that you’ve made. We so rarely, and it was a good reminder to me to talk about sacrifice a lot, because of course, that’s a huge part of it. And obviously, you’re a great living example of how to have success through sacrifice. And the success you have had in a short very short period of time is nothing short of astonishing. So we appreciate by the way, Stephanie’s too busy to do this. To do that. She’s that busy. But she took the time out of her day just to help our listeners. So we we thank you on behalf of them.

Stefanie Ridolfo 43:16
It’s my pleasure. Thanks for having me. And I hope that you know, I helped at least one person out there today. So that’s that’s always a win. Right?

D.J. Paris 43:25
Definitely did and it was more like 1000s of people who listened. So thank you. Thank you, Stephanie. And we’ll see everybody on the next episode.

Stefanie Ridolfo 43:34
All right, thank you go get them guys.

Nick Rendleman of the Nicholas Ryan Team at Exit Realty believes that his job is to uplift lives through service. We talk about his previous career in ministry and why he believes that the same objectives and skills apply in real estate. His top 1% team evaluates their performance on client reviews and he encourages brokers to ask, “If I were only receiving compensation if the client gave me a glowing review, how would I act today?” This is an interview not to miss!

Nick Rendleman can be reached at 630.631.8600 and nick@nicholasryanrealestate.com


Transcript

D.J. Paris 0:00
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Hello, and welcome to another episode of Keeping it real, the only podcast that features the top 1% of Chicago realtors in the industry. And I’ve just changed the tagline there on the fly. Because we used to say it’s made for Chicago real estate brokers by Chicago real estate brokers, which is true, but we have listeners now from all over. So it’s not specifically just for Chicago realtors, although that’s what we focus on the show today, we have Nick Randleman from exit, who is going to be talking about how he built his business. It’s it was a great conversation coming up in just a few moments. I want to encourage everyone who’s listening as we near our 100th episode, which we’re so honored to be able to say we’ve done as people seem to continue to listen and our view or listenership continues to grow. So thank you for everyone who listens. And also thank you to everyone who is telling a friend anyone you know, who’s a realtor who wants to learn what these top one percenters are doing, how they grew their business, what they’re doing today, what mistakes they’ve made, send them a link to our show. And they can of course, you can find us on iTunes, Google Play Stitcher, and anywhere else podcasts are served, just search for keeping it real podcast. Look for the one with DJ, that’s me. There’s a few others named keeping it real as well, but only one with my name. So you’ll find me pretty easily. And also, you can visit our website, you can stream every episode we’ve ever done, which is keeping it real pod.com. Also, please like us on Facebook, we are@facebook.com forward slash keeping it real pod. And as we post links to all of our episodes, and also links to all of our guests, their websites, their social media, etc. You can check out to see what they’re doing. But as I reflect back on these 100 or so almost 100 episodes, I want to encourage everyone to go back and listen, if you have time. And you’re so interested to go back and listen all the way from the beginning. Because the advice and information provided here by our guests is really is timeless. Very rarely do we ever talk about current conditions in the market. Of course, we have Kerry McCormick on every month. And she does do that, outside of that every other episode we do is really extremely timeless. And we’ll talk exclusively about how these how these top producers built and manage their business. And I promise you will learn and if you go back through, you will have so much great advice that you can achieve what they have achieved as well. A whole idea of doing this was not so much to even create a timely podcast where every week we’re talking about what’s going on today was really to create a library, you know, I know that there’s look, there’s 41,000 realtors in Chicago. And I thought, wouldn’t it be cool to be able to go to a library and pick out the top 410 of those producers, were they, in their own words tell you what they did to grow their business. So obviously, that’s what we’ve done. That’s what we’re continuing to do. Thank you, by the way for all of the suggestions. And we get suggestions every single day from brokers saying you need to interview so and so and we haven’t yet got to even maybe one 100 of them, but we’re working on it. So keep sending those in. Also send us your questions. If you’re on our Facebook page, you’ll note that I announce Hey, I’m going to be speaking with a particular producer and you can obviously submit questions there as well. So okay, enough of me talking. Let’s get on with the show. We have Nick Randleman from exit coming up next.

Today on the show, we have Nick Randleman of the Nikolas Ryan team at Exit Realty Nick is the team leader of the Nicholas Ryan Real Estate Group. At exit he believes in creating the best client experience through utilizing a synergistic team model and procuring the most hardworking, honest and gifted people in the industry. Besides building his own team. He has also helped many transition into a successful career. are in real estate, Nick’s integrity is foundational to his success. Nick resides in the lake. Sorry Lakewood Balmoral neighbor Balmoral neighborhood on the north side with his wife, Emma, their baby girls, Penelope and Scarlett, and their Bulldog Oslo. Nick is a top 1% producer, you can visit him at Nicholas Ryan realestate.com, which, by the way, is one of the best looking real estate websites I’ve seen. And we should also mention that Nick’s exit office, which is located in Wicker Park is ranked number one in Illinois, which is a very, very big deal. So welcome, Nick to the show. Hey, thank

Nick Rendleman 5:35
you, DJ, glad to be a part of the show today.

D.J. Paris 5:37
Well, we’re really excited to have you and I know we were talking offline. And what I’d like to do is just to start out to give the audience a sense of who you are, although a lot of our listeners will already know you. Tell us, you know how you got into real estate?

Nick Rendleman 5:53
Yeah, that’s a good question. I don’t really know. I just kind of woke up one day and found myself selling homes. But it was it was not planned. I didn’t go to school to be a realtor, shark, even a businessman or, you know, an entrepreneur, and actually studied theology, and did my undergrad at Moody here in Chicago, and was actually in vocational ministry prior to getting involved into real estate. Wow. And through some Scituate on unforeseen situation or circumstances with, you know, being married my first year and trying to work through how to be a good husband and juggling a thriving ministry at the time. You know, my wife, and I just decided to take a step back. And we didn’t leave the church or anything, but we just decided we would reevaluate some things. Sure. And, you know, I didn’t really know where to go at that point. Because, like I said, I didn’t, you know, my, my degree was very specific to just with basically ministry and that sort of thing. Sure. So I thought I, you know, take a shot at real estate, got licensed, you know, I got licensed in about 30 days. And I’m like, Great, I’m licensed, you know, go go sell homes now. And, and that was basically how I got started first six months. It was it was a beast, man. Sure. If you wanna know how much money I made, I would love to know. Yes. All right. I’ll tell you, goose egg. Nada, not a penny, not a cent, not $1. And I had a lot of people basically saying, Hey, man, are you sure you heard God correctly? About? Like, you’re supposed to be a minister? Why are you trying to sell homes? This isn’t gonna work. And it made me think and kind of doubt a little bit, too. But sure. I think deep down, I just had this conviction that I was in the right place doing the right thing. And so after six months, I got my first deal, which was about 23,000. Nice. Nope, not commission. Oh, that was the

D.J. Paris 7:55
sales price.

Nick Rendleman 7:56
Yeah, I set you up for that. But that was the sales price. So the commission was about 800 bucks, I think. Sure. So it was a slow start for

D.J. Paris 8:05
me, DJ, but you were on the board. At that point. You’re in I was on the board.

Nick Rendleman 8:08
And since then, I don’t believe there’s ever been a month in the last five and a half years where we haven’t, you know, made money in closed deals. But, but that was kind of the start. And that’s sort of how I got into the industry.

D.J. Paris 8:24
You know, it’s it’s such a not uncommon story, right? So we only feature top one percenters on the show, and almost everybody has that same first year story. And I think with the exception of maybe one person who said, Oh, yeah, close to deal and like the third week, which is super unusual, and it was probably their best friend or something who you know, is already ready to buy something cash. Everyone else, even the owner of the company, I work out who’s also named Nick, who ended up being this is like 2003, he was he wasn’t the Rookie of the Year with car, but he was like the runner up Rookie of the Year, he didn’t close the sale till month seven, either. That’s super common. And for everyone listening, it is certainly common. And also, understandably, not a fun way to start. But it’s, you know, this is what every almost every top producer, you know, that’s the that’s the path. So I

Nick Rendleman 9:17
and I really think DJ, that’s probably why there’s such a high percentage of people who drop out of real estate first year. Yeah, because at some point, it’s just like, you know, if you don’t have the savings, if you’re not prepared, if you don’t have the mentality, to really persevere through that, you know, basically just the whole startup of real estate, then, you know, you you get discouraged and you leave the industry. So, yeah, I relate to it. I was there.

D.J. Paris 9:44
I know, I would really love to find out, you know, and I’m assuming there’s natural similarities between your previous path of ministry and service and being a realtor. It’s got to be so synergistic, I would think.

Nick Rendleman 9:59
Yeah, It really is. You know, I think for me, what I’m really passionate about is, is helping people. And I just have that innate in me since, you know, I started following Jesus about 20 years ago this year. Yeah. So, so I, I really believe in helping people helping them holistically, helping them spiritually helping them, you know, in any way I can. And so, real estate is really a platform for that, because you’re basically dealing with number one, it’s a need that all of us have shelter. Number two, it’s most people’s largest purchase of their entire lives, right? And so, when you’re dealing with that kind of fiduciary responsibility, a lot of other things open up to you. And if you’re, if you’re listening, if you’re dialed into the person, not just the transaction, but you’re really dialed into the person, I think you really find how much is going on in someone’s life and they open up and they let you know, kind of the deeper things of their heart. And so yes, there’s a lot of there’s a huge Nexus when when I think of real estate, I think of ministry in fact, now, I really don’t see them as is different. I think your ministry is all of life whereas before I thought of it as maybe a career or something that I was paid to do. Whereas now it’s like every conversation I have with any person is actually an opportunity for ministry ministry is just basically serving someone it’s meeting their needs. And yeah, real estate opens up that door all day long.

D.J. Paris 11:37
Wow. I don’t know that I could have been better said I think that’s really important. And it’s also seems to be in study after study whether National Association of REALTORS does it or other groups where they survey buyers and sellers and say, What are you looking for in your realtor? Number one is always somebody that listens and understands me, for sure. And, and it is something that I think, probably a lot of realtors struggle with because they have the knowledge. And it’s probably easy to forget, especially if somebody’s purchasing their first home. Just how clueless we all were unless we were in the business when we purchased our first home. I know I relied upon my realtor when I bought my condo many, many years ago. And I didn’t I had no idea what was going on. And and it was scary too. Because of course it is like you said a huge purchase. It was the largest purchase I had ever made at that point. So yeah, so I think that’s, that’s really important. So in your Sony, your first year, you struggled like everyone does the first six months and months seven, you got your first sale, then how did it sort of proceed from there was were you working mostly by referral at that point? Were you still hustling to to meet people? Tell? Can you if you don’t mind sharing a little bit of that process?

Nick Rendleman 12:51
Yeah. So subsequent to year one, which was I wouldn’t say a disaster, but it was kind of a rude awakening that, you know, this wasn’t going to be a cakewalk for me. And sure. You know, several years ago now going back about, I don’t know, 10 years, I was actually in the restaurant industry for a stint of about a decade. And in the restaurant and the restaurant industry. You could kind of call it sales in a sense, because, you know, I would, I would so whatever I sell food, I sold nice bottles of wine or whatever. So I had like, I had sales enemy. But when I actually started to try to translate that to real estate, the thing I didn’t realize is that you need marketing. So marketing was was a missing link to to my success. And so one of the first things I did because at the time, I didn’t really have the savoir faire and knowledge of how to do that myself as I just basically turn that over to third parties like Zillow. And at the time, Zillow was a goldmine. Zillow was very affordable. And Zillow did a great job getting me leads. And so I began to work the Zillow leads, and you know, again, just kind of come at it with this mindset that I’m going to I’m going to help these people I’m going to serve them as though, you know, they were a family member or a very close friend or whatever, I’m going to really do my best job. And that began to you know, I began to get some traction with that I began to get some referrals and close deals. And then once we started to have a steady book of business, I leveraged my administrative stuff with my wonderful, lovely, devoted wife, Emma. And she actually quit her job or she went from full time to part time and she was part time my assistant and then she quit her job and became a full time assistant and leverage the administration side so I could focus more on the client, which was great. So then I was able to do even more. I think our business doubled that first year that she started helping me so and I had more leads than I could handle and began recruiting my friends from other jobs and other industries. And just basically said, Hey, man, look, this is an awesome opportunity. To be able to have a ton of freedom in life. And you know, people are so afraid about being paid with by commission or whatever. But sure, I’m paid every month. It’s as dependable as any nine to five job. And it’s, it’s making me a better living than I’ve found anything else would you be interested in meeting with me and so I met with a lot of people a lot of friends this way, and just kind of pulled them into the industry, and basically showed them what I was doing, they copied and pasted, they found success, and then I kind of kicked them out of the nest, and they launched their own book of business. That’s how we got going doing this thing. So I quickly implemented the team mentality. You know, it’s, it’s interesting how you look through at other industries, and who really operates any successful organization without a team. I mean, everybody operates by a team, that’s just, that’s just the preferred method of doing business. And yet, so many people in real estate operate solo. Now, I’m not knocking that I’m not saying there’s definitely a lot of different ways to be successful in this industry. But something that was very important to me early on DJ was, I didn’t want to, I didn’t want to work seven days a week, 24/7, I didn’t want to constantly be doing the real estate grind, I didn’t constantly want to be having to deal with deals, dream about real estate, wake up in the morning and make calls and never have a break, right. And so I just began to leverage and build a team. And in doing that, it allowed me to still be successful, but not have to work around the clock. So in the last few years, that’s kind of been the evolution, I started out solo, just trying to get some deals, I got some deals, I leveraged it with an administrative assistant, who was my wife got more deals more than I could handle began to leverage it with building the team and having other oshs outside sales agents, take the overflow of the business, and just have continued to leverage until the present.

D.J. Paris 16:46
That’s amazing. And we should talk about exit because it’s such an interesting company with their the way they got their structure. Talk a little bit about that, because some of our listeners probably aren’t as familiar with exit.

Nick Rendleman 16:59
Yeah, hands down exit is the best company for rewarding you in recruitment and training of other brokers.

D.J. Paris 17:06
Right. Absolutely. That’s

Nick Rendleman 17:07
my opinion is, you

D.J. Paris 17:08
know, your, I believe I have the same opinion.

Nick Rendleman 17:11
Yeah, because they give you basically 10% of the agents production, up to $10,000 a year. So if you just recruit a few, you know, promising agents and train them, you know, in my expectation for anybody, and everybody that I bring on my team, or I recruit to exit is that they would at least gross $100,000, which is extremely attainable. In real estate. I mean, most of the people that you interview on this show DJ have probably already hit that by now. So to make $100,000 in real estate a year is extremely attainable. So as long as the recruits are doing that, and they really should do that, that’s $10,000 to recruit. And so, you know, look, it’s not about that, but it’s a nice incentive. I love seeing people succeed, I’m so passionate about people reaching the apex of their potential. That is just why I wake up in the morning. But to be rewarded in financial ways, is just icing on the cake. And then they know if they recruit people, and they are able to, you know, basically have the recruits gross 100,000, they’re also making $10,000 a year. And so that’s just been a nice sort of residual income for, for me and for many others that exit

D.J. Paris 18:27
well at that. And a coupled with the fact that you at you know, and I don’t know if you still have an overflow of leads, but you’d mentioned that was part of the reason why you brought on team members. So you were able to show someone not only here’s the path, but also here’s a little help along the way, which helps keep them engaged and motivated. So I think that’s awesome.

Nick Rendleman 18:46
Yeah, yeah, absolutely. And, you know, it’s yes, we still have an overflow DJ in the craziest thing. This is very crazy. But I will tell you, sometimes I pull back on my lead generation out of fear that I won’t have enough manpower to service the leads. I remember, I don’t know how long ago it was, it’s probably months ago now. We had a, like a $1.5 million buyer who needed to, we needed to meet with him on a Saturday and there was nobody to do it for my team. I mean, everybody was booked, what an amazing problem. Right? It was, it was a crazy problem. Yeah, amazing problem. And it’s still

D.J. Paris 19:22
a problem, still a problem. And so

Nick Rendleman 19:25
sometimes I actually pull back on my lead generation, because for us, getting leads is not the issue we can do. We just have a couple of things we do here and there’s some Facebook ads, whatever and blow the thing up and have an abundance of leads. But it’s just always that challenge of having the skilled people to receive those leads, and everybody at some point has a capacity level. And so our team right now, we’re I’d say, you know, capacity is we’re pretty full, for the most part. So we’re looking for more qualified people to join our team to help with The overflow, train them, equip them, you know, raise them up, just help them be successful. That’s what we’ve been doing the last few years. And I won’t

D.J. Paris 20:07
do why we should mention too, because it’s an obviously you guys are successful, you obviously are doing a great job for your clients. But we should also mention that this is a big deal. And Nick didn’t send this to me, I just noticed it on his website where he links to his Zillow profile, they have 100 190 reviews, average rating, five stars, in other words, they have 195 star reviews, that goes to show you just how well they treat their clients, and how and from, you know, Nick’s direction, I’m sure. So, you know, if there are brokers out there that are looking for, you know, of those kinds of opportunities, where you’re on a team that clearly does a good job, you know, Nick would, you know, be honored to speak with you. So we should definitely make sure that the listeners know that you are expanding, and that’s a good thing.

Nick Rendleman 20:57
And DJ, let me just say something about Zillow reviews, so 190 isn’t bad. But we’d love to see a lot more. But, you know, I’ll tell you that, you know, a five star review is all about an exceptional experience, you can get a transaction done, you can sell a home over list price, you can you can hustle really hard and find a client a dream home. But But the funny thing is, that won’t necessarily automatically equate to exceptional experience. And so we really try hard to find ways to sort of like if you will marry the hospitality, approach our hospitality industry with the real estate industry, the approach that you would find in the hospitality industry really rolling out the red carpet, little things, noticing client’s needs really learning the person, we try to incorporate some of that mentality into real estate, you know, and it’s not an easy thing to do. And we’re still learning more and more, but like a simple thing, do they prefer sparkling water and then throwing that in the car? But um, yeah, we just really try to focus on that exceptional experience. And what I tell my team is, look, if you are only compensated for five star rewrites, repeat business and referrals, how would you conduct your book of business? Like if the money wasn’t a thing? Like, okay, great, you close the transaction, but you were paid on five star reviews, referrals and repeat business? How would you treat the client? What would you be doing differently? So that’s really our mentality. In the Nicklaus Ryan team, our mission is to elevate lives to real estate, to create raving fans who repeat business, right, five star reviews, and refers to others. And so that’s really how we measure our success. It’s not so much by weather, we’re the top 1%. Producer, which is great. I’m glad that’s got us some airtime with you guys. And this awesome show that you’re doing this awesome podcast, but like for us really, the the measuring tool we’re using is is the reviews is the referrals is the, you know, repeat business,

D.J. Paris 23:00
as well. Yeah. Boy, again, so well said and so important. And isn’t it cool? I think this industry, and I’m not a producing broker, but I’ve interviewed enough of them to know that, generally speaking, top producers have a very similar mantra, right? It’s, we I want to help, I want to go the extra mile. And then the business typically, and the income follows. And I think, isn’t that cool that those two things are positively correlated, the more you care, the harder you work for your client, almost always the more you’re rewarded financially. And, you know, it’s it’s funny, you had said something earlier, I just want to touch on and I’m going to reference another interview I did with a gentleman named Craig Falco. He’s a dream town broker out of Park Ridge, I believe anyway, he’s been in the business like 30 years, nicest guy on the planet is all about helping people his son had come in to the to his office, I think his second year in the business and said, Dad, I want to I want to close 100 sales this year. And as Greg said, he said, I told my son to turn around, go back to his desk and figure out how to help 100 People next year, you’re not going to close, you’re literally going to figure out how to help 100 people. And if you go from that mentality, you will get to 100 Yes, so good. And it’s a simple switch. But I’m going to tell you about an amazing customer service experience. I apologize for making this about me. But I wanted to share this because you were just talking about this. And I will give you a really simple example that has never happened to anyone who’s listened. And it just happened to me. So I ordered a bed that’s being made of like reclaimed wood, the company that’s making it they’re like a real relatively they’re small business, but they have a good presence online for making these reclaimed pieces of furniture. And anyway, so I ordered it, and they said it’s going to be here in four weeks, which is really fast for furniture. And then four weeks came and went and then I said, Well, I’ll just check in with them see what’s happening because I hadn’t heard anything, since they had already initially contacted me. And I said, Hey, just out of curiosity, you need an idea when you know, and they said, Oh my gosh, we had a family emergency. I guess it’s a family business. And we’re so sorry. It’s gonna take another two Thanks. Just you know, thanks for being patient. I said, No, no problem. It’s fine. So then two weeks came and went, and then I went, Oh, I guess I’ll check in with them one more time. So I checked in with them a few days ago. And I said, Hey, I’m not trying to be a pest. Just curious if you have an ETA. And they said, Oh, my gosh, we’re so sorry. It will be there. April 1. We are so we never miss deadlines. And and this was on a chat chat thing they have. And they said, we feel so terrible about this. Can we treat you and a guest to lunch? No, by the way, this is there in Arizona, but they said, Can we treat you and a guest to lunch? It would make us feel better about it? And and I thought in and of course, I said, No, you do not need to do I don’t even know how that would happen. But I said no, no, no, thank you. But I just thought, How amazing. I mean, every furniture order I’ve ever placed is come late, that’s normal. And to have somebody say, we feel so bad about this, that we want to like, you know, send you a gift card for lunch. And I just thought, wow, going that little extra step was so huge for me. And it made me feel like these people cared. So silly example, but it was absolutely yeah,

Nick Rendleman 26:04
that’s really good. No, that’s really good. That’s really good. Because I think, you know, many times, it’s, it’s not our fright when things go wrong. Many times it’s a circumstantial thing. You know, someone if there’s a emergency in a family, you know, in real estate, I there’s just sure number of circumstances that can work against you or whatever. But at the end of the day, the clients looking to solve the issue. And it may not have been your you may not have been the impetus for the issue, you may not have been the one who caused the problem. But if you can, you know, this, your story is just so great. If you can find a way of helping, even if you can’t make it go away, just helping things to feel a little bit better introduced some kind of an exceptional experience within that, you know, treat them to lunch, treat them to dinner, send them a gift card, whatever, like you’re talking about going extra mile and doing something special, I think it really goes a long way. And it helps the client to sort of palate, the situation that may be a little bit unpleasant. And we’ve done we’ve done similar things. And I find it has a really good just has a really good result.

D.J. Paris 27:12
Well, in even back to the Stillwater versus sparkling example, it Damn, it’s a big deal, even though it sounds like a small little nothing thing. And it ultimately is easy to do. Anyone could do it, but just to care enough to go, Hey, I’m gonna see you tomorrow. And whether you drive somebody around or you just meet them at the property, hey, what do you prefer still or sparkling? You find that out? And then actually show up with that? I mean, almost nobody even does that. Yeah, that’s huge. It’s huge. Absolutely.

Nick Rendleman 27:37
Absolutely.

D.J. Paris 27:39
I would also like to hear about your guaranteed sales program, I know this is a huge differentiator for you. So do you mind sharing that with you? Yeah, that’s something

Nick Rendleman 27:46
that we just started doing. And it just makes a lot of sense to us. Because there’s a catch 22 In real estate, when people go to, you know, buy a home, they have a home to sell. And so we just basically, you know, tell the seller, look, we have a guaranteed sales program, it’s going to give you peace of mind, if for some reason, we can’t sell your home, and you move up and purchase one of our homes, and we can put a guarantee on your home. And it sort of eliminates the catch 22 So, you know, we’ve been doing business long enough, we have, you know, line of credit, whatever. So we can we can handle this, but it’s just a real nice way of us to eliminate the catch 22 in real estate.

D.J. Paris 28:29
Wow, that’s really smart. I, I’ve I’ve feel like I’ve maybe seen one other broker do this. This is very, very uncommon, but it’s certainly a wonderful idea and just provides a lot of peace of mind. Yep,

Nick Rendleman 28:42
absolutely does. And that’s and that’s really why we do it, you know, and we’re, we’re just very confident with our listings, we, we don’t take listings that we don’t you know, we wouldn’t take an out of out of town listing in some suburb that we don’t sell in we wouldn’t even do it in a neighborhood in Chicago that we’re not familiar with. So when we take a listing, we take it with a lot of confidence we know the market, we know what we need to do to sell it and we know that it’s going to sell and so it really is just a way for us to communicate to the seller our confidence and provide them a program so that they know at the end of the day no matter what happens you know their house is gonna get sold one way or another

D.J. Paris 29:23
well and I’m sure it also enables the you guys like you were saying to walk away from deals that aren’t you no realistic and also like you said where you’re not an expert in every neighborhood in every suburb isn’t there’s nobody could be so the confidence in Hey, this is what we know it also probably helps you dealing with with with the owners or the buyers to really instill the confidence in them that you guys know what you’re doing

Nick Rendleman 29:50
it just it just gives us a little bit more skin in the game. I think yeah, owners feel like we’re we’re owning this with them and we’re not just you know, salesperson, but we’re really taking on all the risk and removing the risk from them. And people love that they don’t, you know, selling your home is a scary thing sometimes, and people don’t have the best home to sell. And sometimes it’s the wrong market to sell it or whatever. There’s really no wrong market to sell, but you get you get my drift, like kids sure virus or whatever. So they can be upside down, etc. So, yeah, like I said, it’s just all about the client, it’s just about easing their mind, so that they know, everything’s gonna get, everything’s gonna get taken care of, and we’re gonna get their home sold one way or another.

D.J. Paris 30:36
Makes perfect sense. I always forget to actually bring these up while doing these interview interviews. And the feedback we always get is, you know, don’t you ask people for like their funniest experience. So we always do. And I always forget to ask, so you have a particularly great one. So I definitely want to hear about the time you almost bought the wrong house. Oh,

Nick Rendleman 30:55
yeah. It’s very embarrassing, actually. But I just, I just, I just made this colossal mistake. And I don’t to this day, I don’t really I don’t even know how it happened. But when we this was like, probably in the first year of me doing real estate, we were working with a client showed him a home, he liked the home, we put an offer on the home. And I don’t know if we actually went under contract or not. So it was either during the inspection, or perhaps we were just getting ready to sign the contract. And he just wanted a second look. So we went back to the house again. And again, this is just like, I don’t know how to explain this to you other than this is what happened. When we went into the home. The second time was a condo, it was a totally different condo. It’s amazing. Yeah. And I don’t know how to explain it. Because we look back on our scheduling. We looked at the unit number we looked at the agent, we couldn’t we still can’t piece together what happened. The only thing I can really think of is the first time we probably saw the condo, I have a feeling that it wasn’t another condo that was being sold. It was a rental in the building. And somebody was probably there waiting for another agent and thought we were that group. And they showed us their unit. And of course my clients had loved it put an offer on it. But really it was the wrong condo. It wasn’t the condo that was for sale. But it was it was in the same building. Yes, it was it was in the same building. Yeah. So that is that’s incredible. Yeah, yeah, it really was. I mean, what are the chances of that that’s never happened since? And we’ve taken some measures to make sure that wouldn’t happen again.

D.J. Paris 32:42
Well, I mean, I don’t even know if you have to take measures because that will never happen.

Nick Rendleman 32:47
Struck by Lightning or something, but it’s amazing. We’re looking at each other like, what just happened like what we just did somewhere else like this is this is the same this is the same kind of like this is not the same condo. So anyway, even in a bind it he canceled his contract. And we moved on, but that was probably the most I don’t know if it’s funny or not. It wasn’t really funny at the time at all. No, I’m

D.J. Paris 33:11
sure it wasn’t but experience. Well, well, I love it. Oh, did he end up buying the one that was for sale? No, no, that’s

Nick Rendleman 33:19
the thing. He didn’t actually want that one. Oh, that’s funny. Yeah, it was an inferior condo. So the one he wanted apparently was already rented, or? Yeah, who knows? Oh, my gosh, that’s great. played a prank on us maybe.

D.J. Paris 33:33
And I know you also had an experience when you were working with a convicted felon, which is not a funny experience, necessarily.

Nick Rendleman 33:39
But I’ll show I’ll just I’ll just I’ll just tell you and then you can decide if you want to keep it in are sure Sure. I will go into many details here. But it was bizarre to because we had some clients that were purchasing a home with us and they had to sublet their place. So we got them a sublet, right. And my buddy noticed. You know, he kind of like Googled this, this sublet a little bit and shot some concerning stuff online. And I was like, What on earth is this, you know, something about, you know, like, conviction and yeah, kind of a big scam under the guise of con artists. Oh, wow. We we hadn’t even run his credit or taking the application yet. So this is this again, this was the guy who’s going to sublet so right, it’s gonna be attendant and we were acting on behalf of the buyer and out on behalf of landlord. But anyways, long story short, we did run the credit and a bunch of crazy stuff came up. And so we you know, of course, we told the landlord like here’s the crazy stuff, and we kind of figured it out and they were willing to take the risk and have this guy come it was just a debacle and a nightmare, but I don’t know, probably two or three, three weeks after that the FBI called me. No, yeah, yeah. As the Have you ever called you before? No, I wonder how many listeners ever gotten a phone call by the FBI? You know, they’re like,

D.J. Paris 35:06
just you that’s like it? No, it’s gotta be terrified, terrified, terrifying, terrifying,

Nick Rendleman 35:12
you know. So, of course, I, they were just wanting to ascertain information about this particular individual. Because he was literally weeks away from being sentenced. And I guess they were ascertaining information to find out if, you know, he was on his best behavior. And the fact of the matter was, he he actually wasn’t he actually tried to play all of us. And so it was just, it was really a bizarre, unusual real estate experience that I hope to never have again. Because, you know, we were careful, we check credit, but the guy was very polished at his craft at the shore. And it ended up with this guy, you know, going to jail and, and us getting a call by the FBI to get more information. And, and that was, that was unreal man, I didn’t expect to be talking to the FBI over real estate transaction,

D.J. Paris 36:13
I have a I have a friend who’s a federal prosecutor for the state of Illinois. And he’s an attorney. And it’s a very coveted position. It’s like about as a anyway, it’s a very big deal to be a federal prosecutor. And so he works for the feds, but he works in Illinois. And he had to, of course, do his own FBI background check. But they also then interviewed a lot of his friends. And I was on the list, but the FBI just never contacted me. But a lot of my friends got contacted to answer questions about his character and history. And, and so I was I sort of wanted the call just to like, be able to say I talked to the FBI never got it, though. So you got to talk to the FBI for obviously,

Nick Rendleman 36:53
they were surprisingly calm and cool. And like, I felt like, you know, they might have been, you know, just buddies. Sure. But I was like, you know, I just kept telling myself, just tell them the truth. Meaning I’m telling the truth.

D.J. Paris 37:10
Oh, that’s funny. Well, I think that’s, that’s a great place to pause it. And let’s I also want to mention it in let’s recap here, you know, Nick is it has his office, Wicker Park for exit, he is looking to expand his team, Nick, if there are brokers, listening, who would love to work with someone like you, and get mentored and coached and join your team? What’s the best way they should reach out?

Nick Rendleman 37:34
They should just call me 630631 8600. And you know that you can you can text me, you can call me that, just call me directly. And we’ll send you a personality test and have you fill out a resume a couple things in interview. And, you know, I think the main thing on my team DJ, just as just as you know, wrap this insurance, I’m just looking for people that are ready to grow, and they’re teachable. I used to kind of go after the giftedness thing and try to find the most, you know, try to go after rockstars. And now I just, I’m more so I’m concerned about people’s mentality and their teachability and their heart. And because we can train on the rest.

D.J. Paris 38:14
Yeah, I mean, attitude is everything, right? Like, I’ve noticed that too. And our company when we hire for certain positions, you know, management or admin, its attitude always trumps everything as if somebody is just going, Yeah, I’ll do it. I know, oh, okay, I’ll do that. We’re like, Oh, thank God, because everything else can be learned. But well, that’s great. And also, by the way, we should also mention that we don’t just have brokers that listen, we have buyers and sellers. And if you’re looking to work with Nick, or someone on his team, that Nicolas Ryan team, contacting the exact same way, you can also visit their website, again, Nicholas, Ryan realestate.com. And you can learn all about their team and what they’re all about as you as we’ve also heard on the show. So on behalf of Nick, we also want to thank Nick, as we do all of our guests, because these are people that are too busy to do the show or, and we know that because of how much production they do, and they still find the time to give back to the industry. We’re super grateful for that. So thank you, Nick, on behalf of the listeners, and also before thank you to the listeners for listening and we’re coming up on our 100th episode, which is crazy, but it’s a good that Yeah, it’s fun people like it and we’re grateful for that. So keep sending us your suggestions. If you are a listener and aren’t yet subscribed, you can find us on iTunes Google Play Anywhere podcasts are served just search for keeping it real. Also our web a website keeping it real pod.com and also find us on Facebook just search for keeping it real podcast you’ll you’ll see us and subscribe please. So on behalf of Nick and myself thank you for listening. Thanks Nick again and I know Nick by the way is is leaving here to go cook at a previous client turn friend home for them. So what a cool another act What service you’re doing, I guess. So that’s awesome. Thanks, TJ. All right, but

Nick Rendleman 40:04
you’re on the show. Yeah.

D.J. Paris 40:05
Thank you so much.

Brother and sister top 1% producers Sophia Klopas and Jason Stratton of the Klopas Stratton Team at Berkshire Hathaway continue to grow their business year over year. In this episode they talk about how their skill sets compliment each other such that clients truly get two-for-one for the best possible consumer experience. They also talk about how knowing their hourly rate and becoming hyper-local doubled their production. Last, they discuss why they never perceive discount firms as competition, and why it’s okay to walk away from clients that aren’t a good fit.

This episode is brought you to by Knot Standard custom men’s clothing consultant Lauren Lipton. Mention D.J. Paris to get a custom shirt free with your first order!


Transcript

D.J. Paris 0:00
This episode of Keeping it real is brought to you by not standard a premium luxury custom menswear experience in Chicago with the highest quality fabric source from the top mills in the world and more than 7000 customizable details each not standard product is as unique as you are booking appointment with trusted stylist Lauren Lipton at not standard.com. That’s kn O T standard.com forward slash Lauren and mentioned me DJ Paris to enjoy a complimentary shirt with your first purchase.

Hello, and welcome to another episode of Keeping it real, the only podcast made by Chicago real estate brokers for Chicago real estate brokers also brokers who listen from all over the country. So I should probably update that. But we interview the top 1% of Realtors in Chicago, there’s 40,000, we only talk to the top 400 And ask them how they built their business and what advice they have for other brokers who may be listening. And they share their strategies, their secrets, and what has made them successful. So we gosh, we’re coming up on 100 episodes, and we keep getting more listeners. So we’re super grateful because we have as we spend no money on marketing, but I would like everyone who is listening, if they want to help us if we’re helping you. Here’s a couple of ways you can help us number one telephone if you know any other brokers in the industry that would love to hear what top producers are doing so that they could replicate that success. Tell them right anyone in your office, you know, give them a link to our show. The more listeners, the more people we can help second, go to our Facebook page. So it’s facebook.com forward slash keeping it real pod why because we post links to all of our episodes, exclusive content, and just a great way to stay in touch to find out what we’ve got going on. And then third, if you are an I an iOS and Apple user, subscribe to us on iTunes, do a search for keeping it real podcast. If you’re an Android person, you can go to Google Play and do the same or just use whatever podcast app podcast app you have. And search for keeping it real podcast, you’ll find us subscribe so you never miss an episode. And then one last thing, this is kind of cool. You know how you have an Alexa at home? Probably everybody does. And it just sits there and you don’t use it. I use it to turn my lights on and off. And that’s literally all I use it for. Well, you can actually now use it to play our podcast. So there’s one step involved, which means go into your Alexa app on your phone or your mobile device and go to the skills and do a search for keeping it real podcast you’ll see we have a skill you have to activate that skill takes two seconds. And then you can simply ask and you know how to activate. I won’t do this in case you’re listening at home. But you would ask play keeping it real podcast right and it will just play the most current episode. So it’s pretty cool. I don’t know if anyone’s using it that way. But you can and maybe I’ll even start using it. So up in a few moments. We have another great interview this time with Sophia colobus and Jason Stratton of the Clovis Stretton team at Berkshire Hathaway they did an amazing job. So without further ado, let’s get to Jason and Sophia.

Today on the show, we have Sophia Clovis and Jason Stratton of Berkshire Hathaway and this is the corpus Stratton team. So let’s talk about Sophia Sophia has a master’s degree in interior design, which assists her buyers and stepping back and noticing the appeal of different properties. Her approach gives buyers a unique vision of their property and a great understanding of what will help in a resale later on. On the selling side, she’s able to look at a listing and tell the owner what is needed for a quick and profitable sale. Sophie and her husband moved to Bucktown over 19 years ago, on a hunch the neighborhood would come around hopefully, rather happily they were right and still call Bucktown home today. Now Jason, Jason comes from a finance background has been heavily involved with the real estate market since 1998. Since stepping into the Board of Trade 19 years ago, Jason has kept an eye on the housing market and himself is was required acquiring real estate his first year in the financial market, Jason prides himself on examining a client from heart to mind. Understanding the passion one has for piece of property and assessing properties felt fair value. He understands that not only will his client consider their place their home, but for most people their largest single financial investment. Jason lives in Bucktown as well with his wife Nikki their three sons and their dog Jerry and we should also mention that this they are brother are in sister Sophia and Jason. But you can check out their website as well at corpus stratton.com. But anyway, welcome both of you to the show.

Sophia Klopas 5:08
Thank you. Thank you.

D.J. Paris 5:10
Oh, yeah, we are so excited. This is the first not only the first brother sister team, but we’ve only ever on the show had a handful of, of teams where both team leaders were on the podcast. So we really appreciate it, it gets a little tricky. If it’s both they’re both male or female. This case, it’s pretty easy to figure out who’s who. But Sophia, let’s start with you. I’d like to hear about how and our listeners would love to hear about how you got into real estate.

Sophia Klopas 5:37
Well, as you said, in my bio, I started out with a degree in design. And I was working at a design firm and ended up doing a model for developer back in Oh, two in the South Loop. And asked me if I wanted to stay on over the weekend to host an open house. I and I was working as a developer’s rep, so I was unlicensed at the time. Wow. That’s legal if you’re, of course. Yeah. And I think I still two or three condos on the opening weekend. Sold.

D.J. Paris 6:15
This is her, I could do this.

Sophia Klopas 6:17
My my drafting pencil and went to get my license. And that that is my story.

D.J. Paris 6:24
Wow. That’s, that’s, that’s amazing. It’s an incredible first weekend in the business. Right?

Sophia Klopas 6:30
Oh, two in the South Loop. So you know, we still had the mayor down there. It was a hot and happening place, as it still is. But it was just starting at that point.

D.J. Paris 6:38
Well, I even remember back then people would be buying pre construction and then even reselling pre construction. I mean, it was incredible time back then. And that in the South Loop in particular.

Sophia Klopas 6:49
It was it was so yeah, that that was how I got involved. And I know it, you know, somewhat is related and that it had to do with homes and aesthetic values. And I mean, even till today I use what I’ve learned in selling.

D.J. Paris 7:06
That’s great. And Jason, but I think in your backgrounds, it is different. So could you explain about how you got into real estate?

Jason Stratton 7:14
Yeah, I mean, I was I was actually really interested in real estate more as a hedge against inflation. Sure. The stock market. And I started looking at acquiring properties. And you know, kind of like looking at stuff that was happening I loved about town. At the time, I was Sofia and I had purchased a house together. So we were living in the same house, I was in the lower level. So it was upstairs, I was training, and then started buying. And then, you know, just to not get too long into Visio. So much other stuff to hit into. At that point, Sofia was pretty established. And she had reached out to me because one of her partners was leaving for California. And she knew I love real estate. And I love the tangibility of the asset. Like I love the fact that it was a house right or, versus what I was doing, which was kind of just not speculative. But it was basically account to account. You never really saw anything because you were in and out of trades throughout the day. And the opportunity arose. This is like hey, I need help. I’m you know, I’m getting very busy. Is this something that you would like to do? And I started doing it just helping her and open houses and you’re in there. And it just completely took off. And one of the first projects that I helped Sofia on was a big 50 Right. 50 unit building, and Lincoln Park on diversity. Wow. And literally, all of my business started from that building. I mean, I have people that are like that fourth, fifth sixth generation of buying or selling or referrals. And it all started from a 50 unit building from like, that was my fence a bit gave it to me, but that was my was my break came from that that building. And as that book of business got so big, you know, I slowly just walked away from the floor because I just loved real estate

Sophia Klopas 9:10
we needed we needed to be together full time or else. Much work. Yeah, or one person.

D.J. Paris 9:17
That’s incredible. We should talk about your team. This is probably a good time to mention this and talk about how you guys have How long is the team? I guess it’s been in effect for gosh, how many years now?

Sophia Klopas 9:31
Well, I was licensed in oh two Jason was licensed in oh four. We moved to kainic in Oh, six, seven. I can’t remember the exact time and it was just the two of us. And our managing broker insisted that it was way too much for two people to do and that it was time to loosen the purse strings and get an assistant. Thankfully we listened to her to Nancy and we did ahead. And as we got busier, they were extremely supportive and helping us find the right people. And actually, Chris was first Johnson, and he’s still with us today. And we have just slowly added, as needed. And you know, right now we’re at, there’s Jason and I, and then for other people,

D.J. Paris 10:25
that’s incredible. That’s awesome. And we were talking offline, and you guys have very specific beliefs around the team, best team structure that works for you. And your teams operates a bit differently than other teams. So can you talk a bit about that?

Sophia Klopas 10:39
I think it works for us, but it also works for the team members. Sure. I mean, I have an experience where you know, someone who’s not on our team and not in our company is calling and asking me for help on contracts, because they’re not getting the support from the team they’re in. So I think we Jason specifically works really a lot with the team members on helping them become higher in volume and closer to what we do it making them Park I mean, yeah,

Jason Stratton 11:17
we’re, I think the way we do it. And

obviously, we look for it to be Yeah,

I think every I mean, hopefully everyone that does what they do think it’s the best. So I’m going to tell you what, I believe it’s the best. I think it’s the best for the client. And I think it’s the best for the agent I have. And this is a probably a podcast in itself. I have, I have serious issues with the way that teams are built now, right? Where people are task specific within that team. I think that’s how I want to set your chords. For example, I did a sale in Linkin Park. And I met with the agent that had the the buyer, the agents that met with the buyer didn’t really know the buyer, they do the show. Right. Now, this is not what discount brokers do it the same way. But this was not what the discount brokerage I want to throw that out there. Now teams are being assembled now, which is a complete disservice for the agent and for the

D.J. Paris 12:29
so what we’re talking about for the listeners, if you’re not familiar with this is a team structure. This is not the way Sophia and Jason do it. But their team structure where their people are assigned roles tasks, they’re not full service, each member is not full service. So they get assigned, and they get passed from person to person.

Jason Stratton 12:45
Yeah, so what ends up happening is, is that there’s no relationship that’s built and no one’s driving the car, right. And I have noticed that these team members never get good at the craft, because all they’re doing is one aspect. And one task of the whole thing. I think as an early agent, if you’re in this type of team, you need to make sure that you don’t get pegged as a buyer agent, as a seller agent, as opposed to just goes and does inspections, opens the door or open Yeah, you need to know to be successful, you need to know from the rooter to the tooter you need to know everything. And I think how, how the how everyone is doing it now is trying to emulate kind of how some of the discount brokers are doing it and try to team up that way. And I don’t think it’s the best. I mean, as an agent, I don’t know how you grow, because you’re only doing one thing. And as a consumer and as a seller, how do you know that you’re being represented properly? Because who is your representation? Who is the person that’s driving the truck? And I will tell you, for me personally, dealing with those situations as a buyer’s rep or as a seller drop depending on what side it on the opposite side of the transaction. Thank you Sofia is extremely frustrating. And the success rate of those transactions is not

D.J. Paris 14:20
Yeah, boy, I I’m with you. I think that I think that’s right. And I also just think back to my own experience when I bought a condo million years ago that I had one point of contact one broker, of course, it’s fine to have an assistant and an admin and that sort of thing. But I’m glad I only dealt with one person who really understood me who understood the trend and held my hand every step of the way in particular because it was my first transaction

Sophia Klopas 14:42
you trust for sure. So you knew they were they wrote the contract and they were at the inspection with you and they went through the whole thing so that you formed that bond. And it really I mean it the biggest part about it now is having trust that someone is putting you in the right direction. And if your agent isn’t with you at the inspection, how can you talk intelligently to your client about what’s important and what’s not? If you weren’t there?

D.J. Paris 15:09
It’s impossible. Yeah, it makes, it makes it a lot a lot more difficult to build an intimate relationship when you there’s many different points of contact.

Jason Stratton 15:18
And that intimacy is what you’re really going to build your relationship on, for further referrals. Right? These people are not setting themselves up for referrals. Because when that person is at a dinner, and someone says, Oh, you just bought a place, or in five years, or 10 years, when someone’s like, oh, I want to buy a place. Listen, that person, remember six people they dealt with, they don’t remember the one point of contact that got them through everything, and that drove the bus? And how are you going to get referrals? When you’re only one part of what’s going on? I think it’s, it’s just, it’s a disservice to the agent to the client. But we’re talking to agents now to the agent that joins that team. And that’s how it’s set up. It’s a disservice to them, because they’re not going to,

D.J. Paris 16:07
I think I think that’s such a strong point. And Jason, I appreciate you sharing that, that it’s a disservice as well to the broker, because we’ve had other we’ve done other podcast episodes with people who have similar views about those types of teams, but they don’t talk as much about how it really hurts the person’s individual growth. Yes, of course, it’ll hurt the client relationship, potentially unlikely. But it does, you’re right. And also, if you’re just the CMA person on the team, or you’re just the closing person, or whatever, or you do the initial walk, you know, the showing, yeah, you’re not getting that holistic experience. And really, that’s what the, that’s what the buyer or the seller wants.

Jason Stratton 16:45
So our team is set up, as everyone is their own individual Cpl. Right, me as the FIA, excuse me, Sofia and I are there to help you through that process. And to make sure that what you’re doing is right, because, you know, overall, you’re representing Sophia and I and COPPA strat, so we definitely want to be there. But we want, like, I want you to know, hey, when I take this listing, I have to reach out to the management group, I need to get the assessments, I need to get the reserves, I need to get minutes, I need to coordinate the meeting everything from the big three. Yeah. And then I always say to Sofia, you know, like, and you hear it all the time, what you know, like, if someone if we teach somebody so well, and they end up leaving us because they’re super successful, I would never have any resentment that I wouldn’t be, it would be a testament to the job that

D.J. Paris 17:35
Oh, and those people are going to be your advocates forever.

Jason Stratton 17:40
Yeah, you’re empowering them to you know, it’s just it’s a completely, it’s a completely different model. It’s extremely, like time consuming for Sofia and I, but it’s not only the right thing for the agent, it is by far the right thing for the client. Well, yeah,

D.J. Paris 18:02
Sophia offline was sharing the story. And she actually shared a little bit of it here, but just to reiterate, she she knows someone who recently passed her exam joined a firm, not not there, your team or your firm a different a different company, and is now calling you with questions. Because maybe at the firm, that person is out, there’s resources might not be there.

Sophia Klopas 18:24
Yeah, she’s not getting the support or doesn’t feel comfortable for the support. So yeah, it’s just really important that they know that the people on our team, and the people that work with us know that they can ask us anything, no matter how, what they might think, is dumb. As long as it’s not the same question 10 times, because then that’s a little much. But in general, we operate with the concept that we all use the they all use our assistant, so Sydney so that everybody is doing the same thing. And that if my client happens to be in the hands of Chris, Zach shopper, Erica, they’re getting the same service, they would be with me. Yeah,

D.J. Paris 19:11
I just think the idea that they can reach you, somebody could join your team, you guys are a top 1% You know, your top 1% producers and all of Chicago that they’ve Of course, that’s all we ever interview on this show. So I think, you know, I didn’t mention that I should have but to be able to say hey, I’m on a team with top producers for a long, long time, who I can go to whenever I have questions. And in particular for newer brokers, of course they have a million questions that’s normal. And to be able to, you know, most most firms have some version of support some version of training. Some are better than others, obviously, but to also be able to say, hey, no, we’re, you know, and obviously you guys aren’t bragging about your success, but you have a tremendous amount of success. I’m sure your team members greatly appreciate just the experience that you guys bring to answering their their support and training class. Students

Sophia Klopas 20:05
also, Cana has a ton of I mean, the amount of training that’s offered to them, but it’s just the amount of training. I mean, you could literally go to a class every day and learn something new. So, you know, in downtime, I’m constantly telling them are you going, you know, I still go to the training courses, I mean, there’s always something new to learn. So, you know, pushing the education pushing, you know, learning about remain learning about, you know, how to do advanced CMAs new programs that are coming out CRM, all of that is, you know, your broker pushes you, but we also push them. So to learn the new technology that comes out,

D.J. Paris 20:50
yeah, let’s let’s talk about the client experience a little bit. And I’m always fascinated to ask this question. And everyone has a bit of a different answer. But what do you think separates you know, you guys from from other brokers, obviously, you see good brokers, bad brokers, successful, unsuccessful? What do you think makes you guys so different and unique?

Jason Stratton 21:14
Do you want to answer that? Or? Yeah, you can. I

Sophia Klopas 21:18
think a big part is not necessarily the sibling part of it. I think that’s out. People always find that to be an interesting aspect to it. It’s that we attack the same piece of property and from a I mean, I’m from the left, he’s from the right. So the way I will assess the property versus the way he assesses the property. And a lot of I mean, we sell it as your words, your package when you’re listing and you’re gonna get the analysts I mean, I’m analytical analytical, but not to the degree that Jason is and I am much more on the aesthetic side and feeling of it that they’re getting, like a full rounded to two headed monster for the

Jason Stratton 22:10
eye that that and then you know, like that you can just count Sofia, because we as a fuel will have. Listen, we have constructive arguments. And that’s why your partner right? I have three kids. Sofia has none. So we look at property that differently, too. Yeah. Huge one. So like, I’ll be, I’ll be like, Oh, this place is terrible. Oh, why? And she’ll be like

Sophia Klopas 22:30
this. I could live here tomorrow.

Jason Stratton 22:31
I believe her perfect. I forget that. Right? Because I’m so inundated with the fact that you know, I’ve read monsters at home. And she got into like, I kind of look at these differently. And a lot of my clients have kids and a lot of Sofia’s clients don’t. So it’s really cool. Like, you know, like that we we literally it’s Potato Potato I mean like it’s we look at the same thing completely different. So we can really hit every angle and every type of buyer that could possibly be that could

Sophia Klopas 23:02
possibly call. And a lot of times like there’s a buyer that I meet and I’m like oh my god you would work so much better with my brother vice versa something and then I ended up and one thing I do want to point out that we do do and we are pretty strict about it is if Jason starts the transaction he finishes it is confusing for the for the client. Plus we’re too busy to each take on each other’s work completely but once the transaction starts it start to finish with whom whomever they’re best suited or best man

Jason Stratton 23:37
Yeah, like we collaborate throughout the whole process of the process. And but once once the trains run in, it’s one person on that property, right? So like, I have a property in Wicker Park that I need help pricing, right, it’s my client. Well, I’m after here after this, we’re going there. And we’re gonna we’re gonna figure out how we like how we can price this better looking at it a different way.

D.J. Paris 24:01
Ya know, it makes sense. And you guys both have different backgrounds, different perspectives different you know, even just Yeah, and just different have different lives. So it’s, it’s, that’s huge. And again, the two for one thing is a pretty cool sales pitch. Right? That makes a lot of sense.

Jason Stratton 24:20
That’s fine for a second to short. Just one other thing for those that are new. I think getting back to and not even teams for people that are like, you know, hey, I want to concentrate on buying I want to concentrate on selling. You will never be a good agent unless you sleep. So it so I don’t listen, I love the agents that I work with, but when I’m on the phone with them, I’m trying to out hustle them and outmaneuver them and outsmart them. And if you’re only working with buyers and you’re only working with sellers, how the heck are you going to outsmart someone that you’ve never been on that side with? That’s my friends. I just I I think someone’s saying they’re only working with buyers and sellers is the most. I mean, I just don’t pull punches.

D.J. Paris 25:06
Yeah, well, it’s not it’s not a very holistic. Well, it’s just you just don’t have the experience to really provide full service at that point.

Jason Stratton 25:15
Yeah, I mean, it’s like as an athlete, you know, if you’ve never played defense, how you no offense. But I just didn’t want to forget that either. For people that are newer agents, I think that’s, you know, and

D.J. Paris 25:27
let’s talk about the rise. And I think this is all in the same vein as talk about the rise of the discount model, right? We have, there’s lots of companies that that are doing that Redfin is probably the most, most obvious, but there are others. And Jason said something before we got on that was he goes, I love these discount. You know, shops, because for brokers like Sophia and Jason, you know, who are full service and really value what they offer. They are not in any way concerned. But can you talk a little bit about that? Do you want me to it’s gonna?

Jason Stratton 26:09
No, I want it because first and foremost, if someone feels that have one basis at one point, so let’s say let’s take, let’s take a million dollar apps, right? If someone feels that saving 10 grand is worth having growth, people in a rotation showing their place. He’s all over, he’s all over the place, no one knowing anything about it. And having a person who gets paid $30 to open up your door. If that is what you think you want, right? You don’t want that clients. Right? So the type of person that like if I was saying, this is why I really want to go go ahead and skipping around and I’m one of the people you have to keep focused. So you’re back. I think that someone that’s looking for that it’s not someone that I want to work with.

Sophia Klopas 27:03
And that’s not going to value

Jason Stratton 27:05
the job I want to do. I want to work with people that want to work with me. And I want people to appreciate what I do. I think you know, not to get to, you know, all over the place. But life’s too short or work for people that don’t value what they do. Because let me tell you something, can we do? We all do. And if someone is not going to hire you over a point, you don’t want it. And don’t discount your services. That is a slippery road. Do not discount your services. Because, listen, would you rather have like, you know, don’t get into an ego battle? Would you rather have 100 listings at 4% or do other 660 listings at 6% You’re gonna work twice as hard for people that don’t care about you and don’t value what you do. Right for people and then work twice as hard. You work half as much and work for people that enjoy you and that you enjoy the work and there I don’t care what anyone says less like work. Yeah, it’s less than work. It’s people that are working. It’s a partnership people are working with you. They understand what they’re paying you for. Don’t get caught up into that. And I can’t think of anything better than I had a friend I have a friend who is who is a huge B cells. He calls it content because isn’t the best shirt. So he sells TV show. And we were talking about four or five. Man you know time flies, maybe 10 years. But anyways, you don’t want to be like Best Buy used to be don’t want to lose, you’ll absolutely lose your life and I’m not going to fight Zillow, I’m not going to fight these people. Because you’re going to lose what at Best Buy new because we’re not going to fight Amazon. We’re going to restructure at Best Buy. And we’re going to provide excellent service and thriving. If you are at home and you’re a new agent, and you’re freaked out about Redfin, you’re building your business.

D.J. Paris 29:03
And like you were saying, those are clients that aren’t going to value you anyway. So that you shouldn’t almost ever even bump up against it, right? Like it shouldn’t really even be in your periphery, unless you’re specifically going after, you know those type of clients and you’re trying to upsell them, which is tough.

Jason Stratton 29:24
What’s happening is what’s happening now. Oh, I got a bunch. I get a bunch of phone calls. Well, we listed with Redfin, last year, nothing happened. And of course, and you know, we need a full service brokerage. Are you interested in selling our house? Of course, this is what I do. This is what I’m going to do. If they don’t do

Sophia Klopas 29:45
better when they come from that environment actually, look up what you’re telling me.

Jason Stratton 29:49
It’s all going to happen, right because you know, the cream rises to the top Anyone, anyone can be, I will say, Sofia and I did like good business, the minute the market jar melted down, some businesses doubled.

D.J. Paris 30:09
Yeah, you there’s not a lot of competition at the top, there just isn’t and which is, by the way, evidenced by how generous Sophia and Jason and everyone else we’ve ever interviewed for this podcast has been. These are people that are like, like Sanjay Singh who are not worried about, you know, discount firms, they’re not worried about other brokers, they are just working on their own skill set their own relationships that are clients, and they thrive, despite the fact that there are discount firms doing it for a lot cheaper, right.

Sophia Klopas 30:42
I also think a really important thing to tell somebody who’s in the business, that starting out is don’t veer from your plan, you have to make a plan, whatever it is, you have to make a plan. And you have to stick with it. As tempting as it may be, to say, I’m going to take a listing that a I know that the seller is probably not the right person for me, B, they tried to talk me down on commission, it’s sometimes it’s hard to walk away from that. But you have to walk away when it doesn’t follow your business model. And I did it two weeks ago, I just said no, I won’t discount my commission. I’m not a discount broker. And I don’t give discount service. So I won’t take a discount price. I didn’t get the listing, but I was fine with it. Yeah, it was more than,

D.J. Paris 31:28
by the way, you’ll know, I’ve heard this from my own boss, who always said Never try to compete on price, you’ll always lose, you’ll always lose for a million reasons.

Sophia Klopas 31:39
You know, to take less. I mean, that’s not the word I use, but someone’s willing.

D.J. Paris 31:44
Well, I mean, if you think about like the the flat fee model was, you know, 10 years ago was sort of this thing that was seemingly pretty scary, because it was broker saying, hey, I’ll put your listing on the MLS for $300. And that’s it right? And then you, you know, I can still help you a little bit here and there. But, you know, the seller really does everything else. And, you know, I thought, well, this is going to be the end of the realtor, because it’s it, you know, obviously I was wrong. And the reason I was wrong is because you guys are so much more valuable than putting the listing on the MLS. In fact, that’s probably the least valuable thing you do, right? I mean, anybody can do that. But what the part that buyers and sellers need help with is like the other 99%, that can’t be automated and can’t be streamlined. And that’s where yeah,

Sophia Klopas 32:33
don’t give away your your, your go into a listing appointment, I don’t tell them off the bat, you need to do X, Y, and Z, and I’m gonna give you the pricing and all of the comps because then they can do that, like, my, my knowledge and my experience is worth something. And you know, like Jason and I will go into this, I don’t go in and just say here, I mean, unless it’s unless it’s a repeat client, you know, that’s a different story. But going and cold, I don’t, you know, I don’t give the milk away for free. I don’t do any of that until I actually you’ve decided you want to work with me. Like, I’m not going to buy a listing, which is basically when you you know, you say okay, we can list it for this, which is a ridiculous price.

Jason Stratton 33:16
Because the price is right when the price right is what it is. We are

Sophia Klopas 33:20
service, right. So we know, I don’t even like to talk about the price.

Jason Stratton 33:24
I mean, it can be $1 Give me 100 million, it’s irrelevant, you know, hey, listen, this is what you know, because at the end of the day, the owner is going to price their place where they want to price it. And then you can say, You know what, this is a waste of my time and money because it costs 1000s of dollars to listen writers and you’re writing it right? So it’s irrelevant. It’s you know, it’s it’s not worth take.

D.J. Paris 33:46
I was I was at an event, a year, a year, about a year ago and in New York, and they had the most successful realtor in the country. And I forget his name, he’s on a TV show as well. But he’s out and then so he’s out in Silicon Valley. And he said, you know, we were he we were talking or he was talking to the audience about what like what he does that’s so unique. Why is he so much more successful in his average sales, like God knows, I think it’s like $8 million, something incredible. And he said, well, on day two of each listing, he goes you can’t just put this these on the MLS and they sell like that’s not how it works at that price point. He said the MLS is almost irrelevant, you know, and he said, but on day two, I’ve spent 30 grand of my own money marketing this property because I know what I’m doing like people pay me a huge amount of money to sell these incredible homes because I put my own money and invest in you guys were just mentioning you spend money to and we know what we’re doing so that’s why and that’s what separates you from from somebody just putting it up on the MLS right.

Sophia Klopas 34:50
Listening to and you spend your I mean, what other there are very few professions where you actually potentially are working for free. Like you don’t get paid unless it sells. So to take a listing and spend all of that money, and we’re really talking about listings a lot here, but you take the listing and you spend all that money, you’re not going to do it on something, you don’t have the confidence in that it’s,

D.J. Paris 35:15
well, I admire your your both of your tenacity and persistence in your values and in how you guys run your business. And I love that you walk away. Hopefully, you don’t have to do that that often. But I’m sure you know, like you said, it happens. And you guys are confident enough that there’s enough business out there to be able to walk away from, you know,

Jason Stratton 35:35
they’re always right. So and, you know, I will tell you, like, I know, I know, when we Sofia, and I will have like a bad client, or we feel like we’re having a bad client, we’ll call each other. And she’ll be like, because we just did that recently recently announced, like, don’t take the listing. Here’s the problem is that time sucks. And I’m not talking. Not intentionally, yeah, emotional. So like, don’t get I’m saying it the wrong way. Like, it will, you know, a $20,000 commission from from just a rock your rice and will cost you 40. Because you’re not out there, and you’re not lively, you’re not you don’t have you’re skipping your jump, you don’t have anything because this person is beating you down, and it affects everything else. Like when you I will Sofia and I have all been there, but I’m telling you, as a new agent, don’t be afraid to fire somebody and walk away, and I’m telling you the next day, you’re gonna be like, I fired this person, I’m gonna pick up three other listings or two other clients, and I’m gonna be happy about it. And it’s going to alloy and remember that place. And I could say something else, too. I had a really, I had my financial advisor at one time was talking to me, who actually used to trade for me. So we’ve been knowing each other since we were, like 25 years. And one time I was I don’t know what I was doing something. I think I was like making high keys or something, whatever. And he said, he said, he said I had a one guy I had a guy once when I was training, who said to me figure out what this is great for us figure out what you make a writer. Yep, figure out the hours that you can make any set and any task that’s beneath that hourly wage. Yeah, delegate

D.J. Paris 37:28
it, if it needs to be done, find someone else to do it cheaper. Right, your service,

Jason Stratton 37:34
whatever, and stay focused to making money, like your hours should be focused on that hourly rate, not on a $10 task. It was one of the greatest things that someone said to me like four or five years ago

D.J. Paris 37:47
well and I think everyone listening whether they’re new brokers, existing brokers, even top one percenters, like yourselves, we all can always readjust and go you know, I just spent two hours doing this particular task that I could have outsourced or I could have had someone else in the office do and or just isn’t worth doing at all. And to be able to walk away from that it’s tough because we like to be able to get things done and do things it’s okay to to walk away

Jason Stratton 38:14
yeah, I think that’s I think that’s that was that and I think another thing that we learned I know we’re running short on time I think another I could tell you another thing is it’s hard to say this when you’re when you’re early agent you’ll take a listing because I did it you know and kingdom come you know wherever there’s a client I will be there at some point that hour and a half you’re driving is costing you way more than that commission check you’re getting at some point you have to become hyper local.

D.J. Paris 38:46
Yeah, I mean unless you’re moving there next year. Yes, probably not not the best idea but yeah fine. And also by the way, you can’t possibly know that that area as well as your own targeted you know area that you work most of the time right like how much value are you even really providing if if you don’t really do business out there

Jason Stratton 39:08
aerc Set Status down I want to say

Sophia Klopas 39:11
she was our broker

Jason Stratton 39:13
Yeah, I like like the three the three times that we had the hugest jumps in our in our you know in our production where the dropping oh a one in weeded out everybody and then the cream right the people that wanted to work no rice the top the second for me was was delegating and getting an assistant and the third which doubled our production was becoming hyperlocal.

D.J. Paris 39:38
Yeah, that’s boy, I think that is a great place to end because those are three really, really great, great points that we that I want the listeners again, no matter what level of production you’re at top producer to, you know to brand new. Those are those are great things and also I want to make sure a couple of things to finish up on Sofia and Jason do have a team and if you’re looking to work with a team like this, if you’re a broker, you’re listening, and you say, Boy, I’m not really getting this kind of support or service or these these two sounds really cool. And I want to work for a team like that. What’s the best way that a broker or even or if a buyer or a seller or renter and investor is like, hey, I need a new broker and I want to work with with the Copa Stratton team, what’s the best way that you know that people can reach out to you guys?

Sophia Klopas 40:26
Email in s? My first initial my last name s clo class at Kane, egg rube Lof. Are you bloff.com? Or sell 312-927-0334

Jason Stratton 40:46
Awesome and follow us on Instagram yet? Well, yeah.

D.J. Paris 40:51
Yes, club Australian underscore team, we will put a link to that by the way, they have an a fantastic Instagram account. And for those regular listeners, you know, we have Carrie McCormack on every month and Carrie McCormick has an incredible Instagram and she follows these guys. So she follows they must be doing something really cool. And I follow them to they’re actually very, really cool Instagram. But please, and you can also contact them directly through their website, which is closest stratton.com We’ll put a link to that in the notes as well. But I think I think we covered it all. Really, I mean, this was great. And so I want to just think first of I want to thank the listeners for for you know, sticking around for another episode. This is certainly one of my favorites that we’ve done. But also I want to thank of course Sophia and Jason, you know of the Clovis Stratton team and and it really you know, we were so honored. This is Gosh 80 Something episodes in that these top one percenters who are too busy to do the show. Find the time to do it as a way to give back to the real estate community. We’re so honored that they do and and it was fun to and so guys, thank you so much. We really appreciate it.

Sophia Klopas 41:57
Thank you have a good one. I

D.J. Paris 41:58
will see everyone on the next episode. So thanks

Michael Hall finished 2018 as Baird and Warner’s second highest producing broker in Chicago and also placed in the top 50 of brokers in Chicago (this is out of 40k brokers!). As a top agent for twenty-four years, Michael talks about how open houses started his career, how listing presentations are like dating, why he encourages brokers to spend 50% of their time searching for new clients, and why he knows that you can grow your business in any type of market with the right attitude.

Michael Hall can be reached at 773.398.4359 and michaelhall@michaelhallgroup.com.

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Transcript

D.J. Paris 0:14
Hello, and welcome to another episode of Keeping it real. The only podcast made by Chicago real estate brokers for Chicago real estate brokers. My name is DJ Parris, I am your host, and guide through the show. And as always, we start out the show by saying thank you, to the listeners, we have, Gosh, 1000s of you now. And the only reason we have 1000s of listeners is because well, I’d like to think it’s because the content is so amazing. And I believe it is not because of me, but because of our guests, but also because you share this podcast with other realtors, so that we spend no money on marketing. So we’re really appreciative that you have sent this out and made this a popular thing. And I think we’re probably still the only podcast in Chicago that has these kinds of conversations. If you’re new to the show, what we do is talk to top 1% producers and ask them how they became successful. We believe success leaves clues and we’re 80 Plus episodes in now and we continue to keep going so we appreciate everyone’s listening and also passing this along you can download and listen and stream every single episode we have on our website keeping it real pod.com Obviously you can find us as well iTunes, Google Play and please subscribe to our Facebook page, keeping it real pod where we post links to every episode and also links to our guests information as well. On to our interview with Michael Hall.

Today on the show, we have Michael Hall from Baird and Warner Michaels client centered approach to real estate has led him to concert consistently outpaced the market in 2018. Michael finished in the top 50 of Agents Brokers in Chicago, she has a very big deal by the way on pausing his his bio from over there’s a 40,000 realtors in the Chicagoland area Michael finished in the top 50 last year, and he’s also second in the city at his firm Baird and Warner for sales volume and units. Originally a teacher, Michael’s philosophy is to provide each and every client with an unprecedented level of service, best resources in the industry and the benefit of expertise that results for 24 years as a top real estate consultant and broker, a true student of real estate Michael is constantly looking for innovative ways to improve his business and help his clients reap more. In 2014, he founded the Michael Hall group at Baird and Warner to better serve his buyers and sellers and foster synergy among fellow colleagues, the results have created raving fans and Business Growth far outpacing the market at large. And we could not be more excited to talk to Michael Hall. So welcome, Michael.

Michael Hall 3:03
Thank you. Thank you for having me.

D.J. Paris 3:05
Well, thank you for being on the show. And I say this a lot because we we only interviewed top producers, but we know you don’t have time to do this. And the fact that you’ve made time for us is really, really we couldn’t be more appreciative. So and on behalf of the listeners, thanks for being on the show.

Michael Hall 3:20
You’re welcome.

D.J. Paris 3:21
Well, you know, you boy have had a very impressive career here in Chicago. Everybody knows you. I would like to know about how you got into real estate, you know, 24 years ago? And can you do you mind telling us that story?

Michael Hall 3:33
Sure, absolutely. So I actually was working on a PhD in Spanish literature, and was on track to become a professor, when I decided to take a year off and reevaluate, if that was really the career that I wanted. And in that year off, I started a business venture, which did quite well. And I had, within a year’s time I had two locations working on a third. Wow. And I thought, well, you know, heavy money’s kind of good. And I’m pretty good at this business stuff. I don’t know, maybe I don’t want to be a teacher. So I came to Illinois to speak with my grandfather, who he’s now passed away, but he was the smartest person I knew. And he had been involved in commercial real estate large projects, and was just the smartest man I’ve ever known. And I said, you know, well, I don’t know, I guess I should finish up my PhD. And he said, No, don’t do that. And I said, why, you know, I’m thinking Why doesn’t he want his grandson to get a PhD? So because you have very expensive tastes young man, you’ll never be happy on a teacher’s salary. And then he added and let me tell you something about rich people. He said rich people own things. They own businesses, they own property, but they don’t work for someone else. My grandfather had never worked for anybody in his life. He was endure or so. He felt very strongly that I was would be a great sale. This person, he said, You need to get into real estate, you will be a great salesperson. He said, get into real estate start selling and start buying. And, you know, it was just like, wow, I never thought about that. I’d been so scholastically devoted my whole life that it was just came out of nowhere. And somehow, I took a leap of faith. And that’s what I did. I got my license a few months later. And by the third year, I was number one in my office and you know, just kind of catapulted to where I am today, after 24 years. Wow,

D.J. Paris 5:34
what do you think you did in your first year? I don’t mean production wise, or number of clients. But how did you? What did you do day one? I know it’s hard probably to remember. But what did you do in your first year? As far as how building your business?

Michael Hall 5:49
Well, the first thing that I did, I as a salesperson, I mean, I really, that’s really what I am, I, I decided right away that the best thing to do to have sales was to be in front of somebody to sell them something. If you’re not in front of somebody who might buy your product, well, you’re probably not going to sell very much of your product. So I devoted every single day to connecting to humans, who might be buying or selling real estate. And it was a little easier to do that when I first started because there was no internet. And I started Sure. So you know, people got the Saturday paper, little black and white photo, every picture looked the same. And they had to go to the Sunday open house to see it. So I open house like crazy. I had I didn’t have listings, because I was a brand new agent in my 20s. So I held open houses on other agents listings. And I just met people and connected and conversed and talked. And before long, you know, they had assisted me as their buyer’s agent to help them find properties.

D.J. Paris 6:57
Yeah, it’s funny that the doing open houses when you don’t have your own listings still seems to work today. And a lot of the people we’ve interviewed on the show even new mortgage brokers who have been more recently introduced to the business, that’s almost a universal experience. Unless, of course, you just happen to have you know, dozens of friends waiting to buy and sell condos, right when you get your license, which isn’t usually the case for most people. So the fact that you were doing open houses, it still seems to work. And so yeah, that’s very, very, very interesting. Tell us a little bit about how you how your business has grown over the last 24 years?

Michael Hall 7:38
Well, it’s, it’s been for the most part, organic, you know, hard work, you know, people always want to know, when you when you hear Realtors discussing other top agents, everybody’s like, what’s their secret, right, you know, what’s their secret? You know, what’s the ancient secret, and there really is no secret, you know, good business is one small idea after another that you implement. You don’t just come up with the idea, you actually execute it. And it’s one tiny little idea, one followed by another. So basically, you get one to 3% better every single year. So you’ve been in the business for 10 years, you’re 100% better at what you do. And your business. So part of it is just, you know, smart, organic growth. But I did have a phase where I catapulted and that was when I the time I think I was selling like around $12 million $13 million a year. Sure. And feeling kind of stressed out. And I had, you know, marketing prospecting programs that I had going, I was working, cancelled and expired. Sure I was when I would sell a property, I would send out a just sold to the neighborhood, saying, you know, I just sold your neighbor’s Sure, call me. And so but what happened is, I get slow, and I prospect, and then I would get busy again, and I wouldn’t prosper. Right. And so I realized that if I wanted to grow, I had to keep the prospecting going. And so I had to really dedicate a chunk of time in my day, when that took place. The next thing I knew, I was like, 9pm at the office, printing out flyers, stuffing envelopes, you know, getting to the office early, and then I decided to hire someone to help me because I realized, well, if this is profitable, why don’t I just double what I’m doing and then that will pay for this the salary of this person that does this and executes it for me. So that was a big leap of of for my business was to actually bring in somebody to make sure that the prospecting occurred every single day with regularity.

D.J. Paris 9:53
Yeah, that makes all the sense in the world and certainly easy for a broker once they get busy with having CLI As where they’re spending, you know, maybe seven of if you’re working an eight hour day, which I know you’ve probably worked much longer than that. But if you’re spending, you might be spending six to seven hours a day servicing existing clients and not, you know, then just the outbound marketing meeting, new people might fall by the wayside. So hiring somebody for you seems like that, that worked really well, to enable you to continually serve your clients and also keep the prospect up.

Michael Hall 10:28
It did, the only problem is that it worked too well. And within, within two years, I was on, you know, the verge of a nervous breakdown. Because, you know, we couldn’t keep up. So then I hired instead of, you know, I had my part time person that ran the prospecting, which for me, was primarily male, and some online stuff. And then I ended up hiring a licensed agent who came out and helped me do the showings. And ultimately, you know, I decided that, you know, I’m gonna, I think I could provide better service if I had other people doing the things that I’m really bad at. And that’s the I think that’s the key for all business owners, you have to look at what you’re good at and do that and what you’re bad at, have somebody else do. So on the nightmare with paperwork, I hired someone to do the paperwork, I wasn’t good at following up on the prospecting, I hired somebody for that the next. So you just sort of decide what you should parcel off and have other people do and as you do that, it creates more time for you to do what you’re really good at. And then if you focus all your energies on the things you’re really good at, you will grow your business, it will happen. And that’s what happened to me. So my team went from a person and a half, to two and a half to three and a half to now it’s four and a half people. Wow. Not including me. So I’m, I’m the extra person,

D.J. Paris 11:52
you’re the half of its, you know, and for a lot of our listeners to who think, Well, I’m not a top producer, I can’t afford to bring on someone else. I think I would challenge that because there are things thankfully due to our interconnectivity with the world, there are lots of people that you can hire who aren’t even necessarily local, maybe global. For example, I have a person I hire for $10 a week. And what she does is she calls me every morning at 730. In the morning, she’s from the Philippines. And she asks me did you do there’s some habits, I’m trying to cultivate healthy habits in my life. And she the about 10 questions, she asks me every morning did you do you know, she just goes down the list. It’s a 92nd phone call. And it has made a tremendous difference in my life, because it gets me to actually follow through on some of these things. But it only cost me $10 a week, and it’s the best $10 I spend. So if anyone’s listening, there are resources to find, you know, maybe it’s on a smaller scale, but you can find help, especially for you know, for very specific tasks.

Michael Hall 12:55
You can and the you, you’ll reap that reward. If you’re smart with the investment, you’ll reap that reward in the same year. So it’s, you know, it’s not like, you know, I think people feel like they can’t afford it. But I would argue you can’t not You can’t not afford it. Because for every dollar you put in, you’re going to make more than what you put in, if you do it wisely. So my recommendation is to look at what a look at what’s working for other agents and to mimic that. And that’s kind of what I did, I looked at well, who’s who’s big, who’s doing a lot, oh, that person is doing expireds and cancelled. So that person is, you know, doing video online, blogging, so you see what other people are doing. And then you start to do the same things and you find, you know, what’s a good match for you and your personality?

D.J. Paris 13:39
I agree. And I also think that brokers often forget that top producers are also at least the ones that that we’ve reached out to, for example, people like Michael, who so generously is here. They don’t really have time, but they make time because they tend to be willing to share, hey, here’s what I’ve done. As Michael said, there really aren’t any secrets, or if there are, no one has yet shared any real secrets with me on this podcast. But I don’t I don’t know that there aren’t secrets, like Michael said. But it’s funny every time we do a podcast every month with Carrie McCormick from App properties, and she comes on and says, Here’s what brokers need to know about what’s going on in the market. It’s very generous of her. And she says every single time she does an episode, she gets about four or five brokers who call her say, Hey, I heard you on the podcast. Do you have a few minutes to give me some advice? And she very generously does that. But I find that you know that people like like Michael are actually pretty approachable. Certainly we reached out and he was he was very agreeable to come up. But yeah, you can learn so much. I mean, the whole purpose of this podcast is to collect these great ideas so other brokers can learn. But yeah, I think that is really couldn’t be overstated. Like learn from people, they say stand on the shoulders of giants, find out what they did and and move forward and don’t try to reinvent the wheel. But let’s talk about the client experience because obviously, you it’s not just a matter of prospecting, obviously, your clients are really, really like your service. Can we talk a little bit more about why you think clients gravitate towards you, and why you think your business business has grown so much over the years?

Michael Hall 15:21
Well, I think, you know, I say this all the time to buy, you know, when I’m training other agents and helping them I say, you know, look, it’s like a date, the first time you meet a buyer, it’s a date, the first time you do meet someone to do a listing presentation on their home, it’s a day, it is mostly really about chemistry between personality types. And so I think that when I’m in front of a buyer in front of a seller, I try to treat them like they’re my best friend from college, I’m thinking, What would this and I say, What do you want to talk about? What what are you looking for? I mean, ask a lot of questions. And I think that if you listen more than you speak, you’ll be able to connect with somebody. And it’s really all about the connection. And sometimes you don’t have chemistry, and they end up with another realtor. And that’s okay. There’s a lot of people, there’s a lot of realtors, and we’re not all matches. But I think beyond that there are people do also focus on the differences between realtors that they are considering working with Sure. And you know, for me those differentiators, I think, are well, first we’re very down to earth, very approachable. And we, you know, we really try to, you know, make it a pleasant serene experience for them. But beyond that 24 years of experience, I know, I always ask people, How did you pick me? And they a lot of times will say, Well, you’ve got a lot of experience? Or they’ll say, Oh, your reviews online, right. So I think for me, it’s mainly because I’m getting old 24 years and having lots of sales in the neighborhood. That’s one reason I also keep my stats, I think every agent should be keeping track of their days on the market, their listing sale price ratio, see how it compares to the neighborhood at large. That is part of my listing presentation. And a lot of people have said, we picked you because you talked about things that other realtors did not. And if you and then of course, as you do this when you do it well, a majority of my business comes from repeat clients from referrals. And as a result, we have a lot of great reviews which we would not have if I did not have such an amazing team behind me.

D.J. Paris 17:23
Do you just just for my own curiosity? As far as from a review perspective? Are you asking clients after a transaction? Or maybe even before the end of the transaction? Are you proactively saying, hey, we’d really appreciate it if you would write a review of your experience, or do you just let that happen on its own?

Michael Hall 17:42
absolutely, positively 100%? We asked. Yeah, I assume you that. Yeah. Yeah. And you know, for us. I mean, sometimes we asked why Sure. Well, because sometimes we’ll ask and we know that we did a great job. We know they loved us, and we think they’re probably Yeah, so we sometimes we don’t get the review the first time. But we’ll ask one more time. We don’t usually ask for more than more than two times. But yes, you should be asking every client for review, unless you don’t pick it up.

D.J. Paris 18:14
I had this experience recently, where I went into two unrelated real estate just walked in for I was getting a storage unit and I for like 35 bucks a month. It was very, it wasn’t even one of their more expensive units at a small thing, but I just needed for half a year. And you would have thought that I made their entire sales quota the way they treated me like that I was a big deal. And I know I wasn’t. And it was it was so over the top in a good way and really went on to make me feel like I was this special client of theirs. And and then at the end of it, they after I was paying and signing everything they said would you it look, please if you would write us a review, that would be the nicest, thank you. Because I was saying, Well, you guys really treated me well. He said, Well, gosh, you should really write us view. And then I got back to my desk and I forgot about it because I you know, like you were saying people get busy. They sent me an email the next day and said, Hey, I don’t mean to bug you. But boy, we would love it if you could share your experience. And I was like, Oh my gosh, I can’t believe I forgot. And I went on and and then I wrote it on Facebook, Yahoo or sorry, Facebook, Google, I think even in Yelp. So I did three different reviews for literally a $30 a month service because I went I’ve never been treated so well. So I think you’re asking for it is is a very good idea. Because yeah, people are busy.

Michael Hall 19:33
People just get busy. Absolutely. They’re usually happy to do it. They just get busy. So yep.

D.J. Paris 19:38
And you know, we have 1000s of listeners now which I’m very grateful for as well because it’s a lot of fun to do these when people listen. One of the biggest questions we get from from our listeners is, hey, I would like to be a top producer. And again, I know there are no secrets or no magic formulas, and hard work is always the real answer. Are there any specific techniques or strategies that you would recommend maybe somebody who’s brand new, or somebody who’s just looking to grow anything that you think would be helpful for the listeners?

Michael Hall 20:10
Absolutely. I mean, look, when you first start, you don’t have any clients, right? So 100% of every working hour should be promising. And, really, I tell this to all of the agents that I train, I want you to spend at least 50% of your day, prospecting for new clients getting out in front of people, your marketing systems now are fairly automatic, right, it leaves a lot of time for you to grow your business. And even if you’re out with buyers, you know, you’re not showing eight hours a day with buyers. So you’ve got a lot of time, and you need to spend, I find that newer agents are most of the time not spending a lot of time prospecting. And so every day that you do not get in front of potential new clients, whether that’s face to face, online social media, or you get in front of them by sending a piece of mail is another day that you will not get a paycheck. And I know there’s a lot of agents out there who today maybe didn’t do any prospecting. And so it’s you have to, you really have to spend at least 50% of your time on prospecting. And once you say, and if you say to me, I’m too busy to spend 50% of my time on prospecting, then my answer is, you’re making enough money to pay somebody else to spend 50% of your time on prospecting, if you really want to have growth. And I think that the the last thing that I would say, is, don’t give up. So many of the new agents, they do something for two months or three months, you know, maybe they try open houses, and they do it for three months, and they don’t get a sale. And they say, Oh, I’m just not good at Open House. And and they give up my I’m telling you, it takes time. These are seeds that you plant, and they take time. And the last thing that I that last bit of advice I would give and this is good for everybody. And honestly, if I had applied this to my own business, I would be retired and filthy rich now, instead of here talking with you, although I’m happy, I’m here talking with you. And that is do not let perfect get in the way of progress. And I tell my clients this all the time, because are my team this all the time, because I did for years, I was such a, you know, type a I’m a very type a detail oriented person. And so I wanted to maintain control of every aspect of my business. So even though I really needed help, I thought no, I can give better business. By doing everything myself. And I when I had new ideas, I didn’t really execute them because I worked on them for months, right? And never felt they were perfect. And now we launch we take a reasonable amount of time when we have an idea, but then we launch it and you tweak it as you go. And I find a lot of new agents. I see them in the office, they’re sitting at a desk all the time. And I see they’re working on their listing presentation, but they work on it for like weeks. So just don’t let perfect get in the way of progress. It’s about reaching out. It’s about connecting. It’s about you know, being a human helping another human with something they need. In the end. That’s really all real estate is it’s really all sales is is its people, people who need things, people who give them things. So it’s really about people. Don’t worry too much about your forms. Don’t worry too much about your listing presentation. I remember when I felt about four years ago, I felt like my listing presentation wasn’t that great. And I was wasn’t sure what I was going to do. And I met with Milly Rosenbloom, who everybody knows. She’s the number one agent at Warner. And I went out to lunch with Millie and Milly, Milly took my listing presentation. I wanted her to look at it. And she said it on the side and she said, listing presentation she said they just want to talk to you. She said sometimes I don’t even open it. She said just ask them what they want. Tell them what you do have a conversation, make a connection. And it was awesome. Because all of a sudden, I let go of the anxiety of my listing presentation not being perfect. And I realized it was about connecting with the people. So you know, you should have a good listing presentation, you should tweak it. But I have definitely beat out other realtors who I’m sure had better listing presentations. You know, but that’s because I didn’t let that perfecting get in the way of connecting with the people. So just don’t let perfection get in the way of progress. Yeah,

D.J. Paris 24:27
and I think that can manifest in particular for newer brokers. The biggest fear I hear from brand newly licensed brokers is, you know, with respect to going out and connecting face to face meeting people every day, as you as you recommend it. The big question or the fear, I believe is what if they asked me something and I don’t know the answer, and I go, Well, of course you’re not going to know the answer. You’re brand new and it’s okay. All you have to say is that is an amazing question. Let me double check with my team so I can get you the best possible answer. I’ll get right back to you. Right and 99 1% of the time that is a good enough, at least immediate response, and then go back and get the answer. And like, don’t worry about knowing everything because you won’t. But don’t let that stop you from going out and meeting people. I mean, if I say, I don’t know, and I’m not a Producing Realtor, but in my own business, I say, I don’t know all the time. And I’ve been doing this quite a while. So I think this idea of, of knowing everything, or having everything perfected is really just going to get to stop you in your tracks, like, like Michael, Michael said. But yeah, I hear that a lot from from new brokers who are just worried that there’s someone’s going to ask a question that they don’t know. It’s like, that’s okay.

Michael Hall 25:39
Yeah. People don’t care if you know everything. They care if you’re honest. And you can get them the answers they seek.

D.J. Paris 25:47
Right? And yeah, and yeah, and hopefully, everyone listening works at a firm where they can get of course, those answers. And if you don’t, you deserve to work at a firm that does provide good support, because for new brokers, obviously, that’s the biggest thing they need is answers to questions from their clients. Obviously, a firm like Baird, and Warner is going to be able to provide that. What one other thing I want to Oh, I wanted to ask this because I normally never get to this question. We always ask every guest ahead of time, tell us this, the answer this question. I never get to it. But I thought this one was interesting. And I would like to get to it about you had a a you. I know you’re not going to reveal the name. But you had worked with a celebrity at one point. And you had a funny story about finding them a place if you don’t mind telling that.

Michael Hall 26:36
Oh, yeah. So I, I was fortunate enough to have a client who worked at Harpo studios with Oprah Winfrey. So every once in a while the celebrities that would come in would want to, they would be interested in seeing real estate here in Chicago. And so I had the fortune of being able to take a few of these celebrities out and I had one in particular who wanted to view but she wanted to be able to jump out a window and be caught on that thing that that you see in the movies, the circle thing that the firemen Oh, sure. You know, because she said I’m terrified to fire. So she it was it was very, it was, of course a challenge to find something and she wanted to be downtown. So imagine trying to be downtown and having a view. But I want to be able to jump out a window if there’s a fire.

D.J. Paris 27:30
Did you were you able to actually find something for that person or

Michael Hall 27:35
we found something that she liked. And in the end, she did not purchase anything in Chicago? I think that you know, it was an idea that she toyed with and quite frankly, I think she was really surprised by our prices here. She thought they would be more inexpensive than they really are. And so, yeah, you know, which is a common common thing. Of course,

D.J. Paris 27:59
why that? Yeah, boy, that is funny. I wouldn’t even know how to begin to answer a question like that when somebody says, Well, you know, I need to be able to, I guess that just means keep them low to the ground.

Michael Hall 28:11
Yeah, well, you know what I’m going to this is the new thing here that we we are calling ourselves matchmaker like it. So yeah, that’s our big thing. We’re releasing a new website in a couple of weeks. And we’re going with a noose new advertising marketing blitz. And we feel like we’re matchmakers. So I don’t care if you want a place that, you know, your dog has his own balcony like we’ll try to fit for you. That’s, that’s the thing, you know, because that’s if you know, once again, it’s people want things we give them. So when somebody says, I want to have a view, but I want to be able to jump out a window and live, you know what I dug in, I scratch and I found something. So it’s a big city, you can find almost everything here if you’re if you don’t give up well, and

D.J. Paris 28:57
I think to that point, you know, the client says, This is what’s important to me. And the broker says, Great, let me work on that and get back to you. Right, you didn’t have the answer right away. You went and found it. And yeah, and I think this idea of caring, which obviously you do, as evidenced by, I don’t think success is by accident. And I think that, you know, really caring and being able to say let me see what I can do is is often probably a bit understated in this industry. I think there’s a lot of brokers who don’t realize how important you know, going that extra step, the hard work portion really goes to demonstrate care. You know, it’s I care enough about you to find that dog balcony for you. And I’m going to do my best to do it. And I think a lot of brokers probably wouldn’t go that extra step.

Michael Hall 29:45
Yeah, for sure. I find a lot of brokers are sort of they have a formula. And when somebody falls outside of the formula, they’re not sure they’re interested but I would say this if you go out of your formula, and you find somebody what they want, you will have a fan for The rest of your life?

D.J. Paris 30:01
Oh, gosh, no, yeah, no question about that. And, and that, of course, you know, it’s how almost all of us find our broker through somebody we know or, or a referral from somebody we know. And we just forget just how important it is that every client is, or at least as many clients as as possible are raving fans, which means you do have to go above and beyond and obviously, Michael does that. Well, I have we I think we are getting to the end here. We’ve gone through so much, so much stuff. I did want to ask you one more question. I apologize. One last question. About About you wrote a funny experience to us about getting locked, locked into a rooftop deck. Which Imagine you are not the first person to have done that. Not first realtor for sure. Could you tell us that story?

Michael Hall 30:51
Yeah, absolutely. So it was in Ukrainian village. It was a long time ago, probably nine or 10 years ago, at least. But it was in Ukrainian village. We it was really actually a small building, like a four storey building. And I was showing the penthouse. And we went out. And I did not have the keys, they were on the kitchen counter, of course, the door swing shot, and the door handle was locked. And it was like one o’clock PM. So nobody was home. We were sort of pounding and yelling, and, and so we and of course my buyer, everybody, like the whole party was out on the deck. So it could have been a disaster. But I thought, you know, I never panic. You just can’t panic. Life’s too short to panic, unless you’re a heart surgeon. I mean, that’s the beauty of being a real estate agent, you’re not likely to have one of your clients die on you. So, you know, I just took a deep breath. And I thought, well, well, this will give us a good time to talk about what they want. Before you know. And but it was in the end, it ended up being really funny. To them. They were very nice about it. And we did talk and we really did connect in a way that we might not have otherwise, although I don’t recommend this as a technique. And you know, so eventually, we really were up there probably for almost oh my gosh, yeah, it was a long time because people were going by in the street, and we were waving and yelling, but they were either not hearing us or they were just like not sure what to do with. Yeah, yeah. And so finally somebody like it was almost 3pm. And somebody who lived in the building was walking up. And I was able to say, hey, we’re in the penthouse. It’s unlocked. If you can come let us in. And so a neighbor went into the penthouse unit and opened it up for oh,

D.J. Paris 32:31
my gosh, that’s an amazing two hours. That is a long time. Wow. Well, that what how funny and again, could happen, and probably has happened to a lot of brokers. But yeah, you’re right. What a great opportunity to get to know somebody better. And assuming assuming they’re not blaming you, which of course, I’m sure they didn’t. Yeah, you have a much more intimate relationship at that point. So

Michael Hall 32:58
absolutely. And I’ve been thinking about getting a Michael Hall group drone. So if this ever happens, again, I can call my team and they can drone over, you know, some drinks. Turn it into it.

D.J. Paris 33:11
That’s great. Well, Michael, I think that is a great place to to end and our episode here. And we really appreciate your time. There’s so much great advice, and really appreciate you telling your story with us and our listeners. And if by the way, if there are buyers, sellers, investors, renters, anyone that is in need of a realtor, or maybe they’re not happy with their current broker, you should definitely take a look at Michael Michaels, Michael and his group, you can visit Michael at Michael Hall group.com. He has a new website coming out which may or may not be done by the time this podcast was released. However, his current website looks pretty good as is I know Michael doesn’t like it because he’s a perfectionist. I think it looks pretty great. So even if this gets out before then, you know, definitely go there. You can also visit him on Facebook, Instagram, all the social networks, Michael Hall, just search for Michael Hall group, you’ll find him and you can, you know, obviously reach out to him. Oh, Michael, if there are any clients, customers out there that may be looking to work with with you or someone on your team, what’s the best way they should reach out to you?

Michael Hall 34:17
I think that if they go to our website or our social media and just send us a message there all of the formats we have out there have our phone number and a way to email us or message us. So really, it’s whatever, whatever is better for the client. Perfect.

D.J. Paris 34:35
Perfect Well, and, again, on behalf of Michael and myself that we thank everyone for listening again, if there’s other brokers in in the listeners, offices that are wanting to learn from people like Michael and want to continue to support the show that we do as a way to give back to the real estate industry that’s been very generous to me personally. Please let them know About this this podcast this episode, and follow us on Facebook you can find us at keeping it real pod, also our website keeping it real pod.com You can download and stream all of our episodes and, and all of the of course, it’s on iTunes, Google Play, etc. So anyway, Michael, thank you so much for your time again, really couldn’t have This couldn’t have gone better. We’re so, so thankful that you took time out of your very, very busy day to do this. So on behalf of Michael myself, we say thank you and we will see everyone on the next episode. So Thanks, Michael.

Michael Hall 35:30
Thank you. It was a pleasure.

Prior to becoming a top Chicago real estate broker with Compass, Josh Lipton had careers in private equity and as an attorney. When he made the switch to real estate, he earned CAR’s coveted Rookie Of The Year award, naming him the highest producing first-year broker in Chicago. Two years later he became (and remains) in the top 1% of ALL brokers in Chicago. In this episode Josh talks about why he visited college campus in his first year which resulted in 70+ rentals, how he uses Facebook lists to stay connected to clients, why he orders a pre-inspection for his sellers, and a dozen other strategies that brokers can implement today to increase production!

Josh Lipton can be reached at jl@compass.com and 312.504.5409


Transcript

D.J. Paris 0:15
Hello, and welcome to another episode of Keeping it real. The only podcast made for Chicago real estate brokers by Chicago real estate brokers. My name is DJ Paris, I am your host do the show. And this is our first interview of 2019. So Happy New Year, everyone. And we have Josh Lipton, who we’re going to be bringing on in just a few moments. Before we get to Josh, couple of quick points. We were recently listed in in a a website’s list of very best real estate podcasts. So we’re really honored and grateful to be have been included. And thank you if someone’s submitted us, and we appreciate that or however they found us. It’s great. And we do get a lot of fan emails and support from all over the country. So if you’re not in the Chicagoland area. Please keep listening because the lessons and strategies that you’re hearing from Chicago brokers can apply anywhere else that you’re practicing real estate. Also, please remember, you can always find us in every episode we’ve ever done on our website, keeping it real pod.com. Also, please like us on Facebook, we post links to every episode, as well as links to some of the items we discussed in each episode on our Facebook page. So do a search for keeping it real pod that is us as well. And remember to tell a friend, we have grown this audience spending no money on marketing only through the ears of our listeners who then are nice enough to tell other people about the show. So please continue to do that. We really greatly appreciate it. And our show continues to increase in popularity. So thank you to everyone who listens and shares and now on to our interview with Josh Lipton.

Today on the show we have compass Realtor Josh Lipton. Since entering the real estate business in 2014. Josh has quickly transcended from being named Rookie of the Year by Chicago Association of Realtors in the city of Chicago to a top 1% producer by his third year in the business. Now with almost five years experience in the industry lifted as close to 140 real estate transactions, representing more than 80 million in sales placing him in the top 1% of all agents in Chicago by Chicago Association of Realtors, and in 2018 was selected by crane cranes as one of the most influential real estate brokers in Chicago 2018 Lipton closed 40 transactions totaling nearly 27 million in sales, and finished as the number 16th top producing agent within compass and it’s 550 agents in Chicago as a licensed attorney with experience in real estate, capital markets and private equity. Josh is armed with a unique skill set has built a reputation as a resourceful agent with a vast network and ability to identify off market listings and development opportunities for his residential and commercial clients. Who are looking at both established and emerging neighborhoods throughout Chicago. Josh and his wife Jordan reside in Roscoe village where proud parents to their five month old daughter Lenny. So welcome, Josh.

Josh Lipton 3:34
Hey, thank you. Thanks so much for having me.

D.J. Paris 3:36
We should also tell listeners how we met because this is kind of a funny, a funny story. We were I might my mother was in town for business. And we met at an Italian restaurant, and I was late. And you are also not there. But my mom started chatting up your mother and your father who just happened to be sitting in the bar waiting for their table. And then I started talking to your parents. And your dad asked me what I did. And then he said, Oh, my son’s in real estate. And then you walked in a few minutes later. And then coincidentally, Josh goes, Oh, yeah, I think you guys had reached out to me to be on the podcast. And so here we are. I mean, it was just that was a really wild coincidence.

Josh Lipton 4:18
Yeah, I like I like to refer to that as a collisions of life. And coincidentally, that’s similar to how I’ve actually met some of my best clients in the stage. When you’re least expecting it just randomly. start chatting somebody up in the bar, but I guess I could tell you now DJ, yes, you were late and I was later than you. But that was actually all staged. I intentionally had my parents start talking to you. And I knew exactly who you were. They knew you. Yes. Mission accomplished. Because here we are a week later. I’m on your show. That was all set up. I’m glad you’d like to think it was coincidence, but it worked out perfectly.

D.J. Paris 4:57
So well. I will say on you and your siblings behalf because I met your brother and your sister as well. And and your brother I think flew in from California. And the reason everyone was was there was it was your mom’s birthday. Yeah. So or Yes. And it was very, it was actually very sweet. And I will tell you before you got there, she was so excited that you guys were coming to celebrate. And anyway, it was it was it was a it was actually really kind of fun to watch. And then you walked in, and then we were just talking before it and your sister and I looked at each other. And we feel like we had even met before, although we haven’t figured out how that how we had. But anyway, um, let’s talk about you. Obviously, this is really excited to have you on the show. And we had reached out even before and tell us how did you get involved in real estate? what’s your what’s your background there?

Josh Lipton 5:42
Yeah, sure. What’s coming out of college, I’ll give you the cliff notes here. Sure. I graduate from business school, downtown Bloomington, Indiana. So naturally, I followed the finance path and found myself working in banking in Chicago, for JPMorgan Chase. And then I took an opportunity in Manhattan where I was working for a company called Madison Realty capital. It’s a real estate private equity fund. That was in 2008. Things were great until come 2009. I don’t know if you’ve heard this, but the market kind of took a dip. And I have found myself out of work. And there weren’t many jobs we had at that time. So I decided to go back to law school, which was always in the cards, but I didn’t really want to do it straight out of college, I wanted to get a life experience, work experience and kind of understand why I want to do it, not just do it to prolong working. Although at the time, it seemed like a great idea. So I did just that and actually went back to Bloomington and got my law degree graduate and top of my class thinking that, you know, here I was with, with great work experience prior to law school, now I’m a lawyer, I’m gonna move back to Chicago, everybody’s gonna want to hire me to write my own ticket, start 2012 graduate law school in arguably one of the worst legal economies in the history of the profession, and couldn’t find a job in the traditional law firms. So I started calling my contacts from my previous days and banking, private equity and ended up working in a dual capacity role at Cantor Fitzgerald in Chicago in their CMBS group, where, you know, here I was half the old guy, also a lawyer, so I could I could handle third party legal diligence. So that translates into about 120 hours of work a week sitting at a desk all day, sure, man, and all the corporate nonsense that comes with it. Really having no quality of life, and dreading getting up in the morning every day. Let’s go to the office. So one day, I just got burned out sitting, sitting at my desk and one of my colleagues, it’s like, man, you’d be really good at selling residential real estate, I kind of laughed it off, because I never really thought of that. Sure. Though, I had a lot of friends in the industry. Who did and I constantly be sending them referrals like Oh, call him call her right, and not realizing how much money I’ve just given away. So my buddy at work, told me, which I didn’t know he’s like, Oh, you’re a licensed attorney. So you’re exempt from all the classes like you just go straight to take the test. You just take the exam and do it. I’m like, Oh, that’s cool. So you know from my desk, it was on a Wednesday, I remember vividly, I Googled Chicago real estate exam sign up to take it on Friday thinking, No, I won’t pass it. But at least I’ll know how to prepare if I actually want to do so I take it on Friday. Somehow I passed and quit my job in one day. Wow, jump jump right in, joined a top producing team and really haven’t looked back since it’s definitely proven to be one of the best decisions I’ve made. And it was it was definitely a leap of faith at the time and kind of just went on a whim and a life epiphany but couldn’t be happier that I did it. Well, we really

D.J. Paris 9:09
should go back to the car Rookie of the Year award because that is such a big deal. You know, for those who are listening, who maybe are members of a different organization, if you’re a Realtor you might be with Main Street or or short Barrington car is is the biggest one here in the city and 1000s of brokers join it every year who are rookies and for you to to achieve that award is a huge, huge, huge deal. I can’t I can’t overstate that to our listeners. So everything Josh says going forward listen and do because he was able to knock it out of the park in his very first year and of course every year since as well. But to be even a top one percenter by your three is incredible. And out of all the people we’ve interviewed on the show, all of them who are top one percenters, very few of them made it within their first you know, three years. So huge congratulations to you. Which obviously, you already know how big a deal that is, but just want to make sure the listeners can really appreciate that. But let’s talk about, you know, your early days when when you first started, how did you go about finding clients? I mean, you don’t have the traditional real estate background, you didn’t grow up wanting to do this necessarily. So what how did you build your business?

Josh Lipton 10:26
So one of the first things I did when I when I first jumped in and you know, here I was, I didn’t know how to get get clients. Sure. I had a big network, and I ran in many different circles. But you know, generating business people buying selling renting homes was was challenging. So I actually had this idea at the time where I would go back to where I went to college, and Bloomington and other big 10 universities. And I would go speak at fraternities and sororities, I started at nine, then I went next door, and I worked my way down,

D.J. Paris 11:07
just went down Jordan Avenue with all the all the fraternity.

Josh Lipton 11:12
Jordan, yeah, it was the easiest pitch ever. Because if you think about it, the big 10 specifically Indiana, of course, Michigan, Wisconsin, Notre Dame, all the schools, you know what percent of graduating seniors already know that they’re moving to Chicago, they would accept that job. And they’ll be there are they are three, four hours a week, just far enough away, where they’re not going to come in on the weekend to look at apartments, they don’t know where they’re going to live. And I would go speak on Sunday, I I’d order some pizzas, I bring in some beer, and only allow the ones who are available. And asked for five minutes, you get up in front of everybody, and just say, hey, here I am, you know, my name is Josh Lipton. I’m a real estate agent, you’re here, you’re moving to Chicago, you need to find a place now, because they don’t know how it works. Of course, you know, let me be your eyes and ears, you don’t even have to come into the city, I could send your listings, you know, tell me what you’re looking for where you want to be what you want to pay, do you have a roommate, yada, yada, I get all the criteria, and then they would come in for a weekend I line everything up, and we land a great apartment. Because otherwise, if they wait till they graduate in June or July, everything’s already picked over. You know, they’re gonna they’re gonna end up overpaying for something that doesn’t check all the boxes and neighborhoods that don’t want to be in. And the best part about it is, hey, you know, this is free. You don’t pay me anything, I’m getting paid for the paper, the landlord, the owner, let me do everything for you. Let me find you the best place the best deal. And you sit here and enjoy your last semester of college and know that you have an awesome place to live and come back. So I did that. And it was a huge success. And, you know, getting up and speaking in front of 100 girls or sorority

D.J. Paris 12:56
was that’s yeah, that’s I yeah, that’s something that

Josh Lipton 13:00
around the sign in sheet, get everybody’s name, number and follow up. And the first six months in the business, I knocked out 76 rent on. And you know what people don’t realize people kind of, you know, scoff at it rentals. But, you know, renters turn into buyers, buyers turn into sellers. Yeah, and that’s how you, you know, that’s how you grow your business. And even to this day, you know, I don’t, you know, I’ll take a rental every day if I can, but you know, I don’t do any rentals anymore. But you know, you gotta remember, it’s a relationship business. And people remember, you know, the service you provided on the rental side, and when they’re ready to buy their first home. But do you think they’re calm? And then when they’re ready for a step up home and ready to sell the other one? You’re You’re top of mind and things just kind of took off from there and evolved from there. And it was such a simple, no brainer concept. And it was fun, too.

D.J. Paris 13:49
Yeah, that’s, that’s such a great strategy. Well, that’s really, really smart. And we are, I think it’s easy for people listening or brokers to forget how lucky and fortunate we are that we live in a city that number one, number one has the ability to do rentals and make a living, but also and you’ve been in New York, it does not work that way. In New York, you you know, if you’re working with it with a broker, you’re paying the renter is paying that commission, whereas we’re lucky here where it’s the property management company or the owner that’s paying the Commission, the renter doesn’t pay. So that’s a really important point. It’s, you know, it’s an easy,

Josh Lipton 14:23
not a very difficult sale.

D.J. Paris 14:24
No, it shouldn’t be, but very smart. And, boy, I wish I you know, every almost every single person we’ve interviewed on the show started out doing rentals in some capacity, because of course, they didn’t have a ton of friends that were buying and selling right away. So and then, you know, obviously those people, like you said, turned into buyers and then buyers turn into sellers. So really, but you know, but prior to being a broker, you know, you talked about being in banking, in private equity. Obviously, going then on to becoming an attorney. How was your experience in the legal education you had help? You know how helps you in your career as a realtor. Has there been any, any connections you you’ve made there?

Josh Lipton 15:05
Yeah, sure. Well, you know, I think any education, whether that’s an MBA or a JD or other designations, or certifications, you know, I think they’ll help, I think they will add value anything to do to set yourself apart and put something behind your name and the credential. Certainly, you know, if anything, it gives you credibility and makes you stand out amongst other realtors and life experience to you know, that there’s nothing more valuable than that. And, you know, previously, you know, when I was working more on the banking side of private equity I was working on much larger 1020 30 $40 million commercial transactions, multifamily office retail. So that, you know, having that skill set to, you know, allows me to kind of look at deals and analyze deals through a different lens, when I’m working with a developer or builder who’s looking for a particular piece of land, being able to look at it and see its true potential and what you could build, or a value add opportunity, where maybe changing the zoning, and, and adding few floors or, or yada yada, it just offers a different perspective that, you know, affords me the opportunity to kind of work with a with a wider clientele, not just buyers and sellers, but also investors, builders, developers, and and then the legal component, too. I think, certainly, if anything that, you know, teaches you how to think trains you how to think objectively, and others, there’s many, many synergies between, you know, being in real estate and law, especially with agency and contracts. And no, it definitely has benefited me greatly.

D.J. Paris 16:53
I was curious to to know, is it I don’t know, how much, you know, depends on the type of law that that one would practice. But how would any of the negotiation skills used when you were practicing law? You know, as a full time career, it hasn’t had any of those translated over?

Josh Lipton 17:11
Yes, I think so. Just Well, you know, of course, I can’t give away all my secrets, you know, I think, again, just, you know, being able to think objectively and strategically, you know, while maintaining, obviously, obviously, ethics and morals, you know, certainly benefited me in dual agency roles, where I’m representing the buyer and the seller. Sure, in terms of putting up the, the Chinese wall there. And I think, you know, sometimes buyer’s or seller’s are uncomfortable with a dual representation, but sure, then, you know, then knowing that I’m a lawyer as well. Right. And it held you to that level of professionalism as well, if anybody could do it, they know that I know, the boundaries on that. And, and, you know, how to represent both both interests? Equally. Yeah.

D.J. Paris 18:08
And I think, you know, talking about your clients, your business, which and you and I talked about this actually at the restaurant was, briefly, we talked about, you know, how you’ve built your business, and I know that it’s, you know, it’s largely driven by referrals and repeat clients and you spend, essentially no money, very little money on traditional marketing efforts. For example, a lot of brokers, you know, purchases, you know, Zillow, Trulia leads, realtor.com leads, etc, you really don’t do that, how have you been able to continue that upward trajectory, as opposed to other you know, brokers, who, that’s where they focus their, you know, their, their marketing dollars? How have you been able to do it without that? Yeah. So,

Josh Lipton 18:48
you know, at the end of the day, everybody has their own style, and what works for me might not work for somebody else, and vice versa. And early on in my career, I did dabble a little bit in buying Zillow leads for short time. And, and actually, from an ROI standpoint, I did very well in converting them just I didn’t really enjoy the practice and having to wait for that call and then trying to establish rapport and, and look up the property real quick and try to convert it to a warm lead. You know, I just I prefer growing my business organically through my own sphere of influence and, and past clients, and really just double down on those relationships. And, you know, call people that already know me, like me, trust me, rather than spending 1000s of dollars a month buying internet leads, which can be very, you know, very, you can make a lot of money doing it. I know a lot of people that do and you know, good for them, they’ve mastered the craft and like I said, you know what’s works for them, and doesn’t necessarily work for me, but I’d rather rather than spending that money every month, and I’d rather take a bunch of clients out there. Under call it all client just to catch up not even look at your business go by mistake of taking a ballgame, send them really thoughtful personalized gifts, because the little things are what clients remember. And you know also to, aside from, you know, always staying front and center during the transaction after the transaction is most important. Absolutely, I’ll just staying in their lives and being a part of their lives. And it’s funny to this day, a few of my best friends actually started off as clients who either referrals are actually one I met in the lobby of my building at a time where I was where I was renting several years ago. And we struck it off, he actually was with another agent at the time and wasn’t had the best experience. So he asked me for my card and called me later and fast forward about two years he stood up my wedding. Oh, my gosh.

D.J. Paris 20:57
That’s yeah, that’s, that’s, that is amazing. I think too, it’s, it’s, I’ll give a quick tip. And this is actually courtesy of Ryan de April, who does a monthly coaching episode with us. He’s gives such a great suggestion if, if brokers who are listening are wondering, Well, gosh, you know, staying in touch with someone after the sale, in theory is really great. But what do I say when I call and Ryan had a great suggestion that it’s probably, I don’t know why I would have never occurred to me. But he said, If you don’t, you know, have a reason to call somebody he goes, if you’re connected with them on social media, whether it’s LinkedIn, Facebook, Twitter, Instagram, etc, you know, go through, see what they’ve been up to, in particular, like LinkedIn is a good one. Because if there’s a new career change, usually that’s highlighted, but just see what they’ve been doing in their lives and then call them. And for example, I just saw that the owner of our company, his wife just had an emergency appendix removal a couple days ago, and he didn’t even say anything to us at the time. But I saw that that she did. And so I immediately reached out because we’re friends as well. But I said, Oh my gosh, Natalie is in the hospital. And again, meet her you probably want to call with with more for other reasons that are more positive. But that’s a great a great technique. If you’re not sure, oh, gosh, I sold this person a home three years ago, I don’t really know what’s going on in their life. Go online and see if you can find some events, and then call them and say, Hey, I just saw you did X, Y, and Z and just wanted to reach out and say, you know, how you doing? And

Josh Lipton 22:22
that is great. I did I actually remember listening to Ryan’s episode on that and piggybacking his idea, let me take it a step further. And then dude, right. Yeah, episode. So, actually, through Facebook is because as you know, you have 1000s of Facebook friends, though, you probably only know about 20% of them, right? So I’m just sorting through looking at everybody’s updates and posts. And you’re like, how do we know that person or you don’t even know. So you have the ability on Facebook to create lists. So you can create lists only of people that you want to see. So you could put all your clients and business partners for anybody that you either do business with want to do business with, or think you might do business one day, and make it so you only see their feeds, so then you really know what’s going on in their lives and you don’t miss it when you’re sorting through the hundreds of other feeds that you know people that you don’t really care what’s going on their life because you don’t have a relationship.

D.J. Paris 23:18
Oh, that’s such a great idea. That is that that really takes that suggestion to the next level. So thank you for that. And I will be referencing you on future future episodes. Because that’s awesome. Aside from from what we’ve already talked about, what is something about you This is putting a little bit on the spot, but what’s something that most people don’t know about you or would be surprised to learn about your business?

Josh Lipton 23:40
I think most people are surprised by really how much this is buyers and sellers, you know, how much I enjoy and get into and and get, you know, hands on approach with the whole design build element. Oh, and you know, being able to really walk into a listing and and see its true potential. And, you know, whether that means you know, light upgrades or full gut on full gut renovations you know, I offered that insight this might have something to do with you know, growing up the son of an interior designer kind of grew up around it right.

D.J. Paris 24:16
That’s that’s your mom.

Josh Lipton 24:19
Yeah, there’s certainly there’s certainly buyers out there who you know, want to buy something turnkey or brand new where they don’t have to lift the finger or do any work. You know, but for the buyers who are willing to get their hands dirty, you know, I tell them you can either buy someone else’s value their dad or you could add it yourself and make it your own you know, in the process of doing so. So you know, whether that’s for a buyer after a purchase or you know when I’m when I’m prepping a listing to sell you and I walk through you know I’m in the trenches every day so I know what buyers like and what they don’t like and you know where they’re going to push back and kind of naturalistic down and, you know, I like to, you know, go go in there and suggest anything from No, like renovations to countertops or floors, or, you know, just making the listing as showroom ready as possible. And then, you know, in doing so you’re maximizing the value. So, you know, if the, of course, every seller out there, you know, one of the struggles is, you know, every seller thinks that their home is worth more than it actually is, of course. But, you know, sometimes you have to spend money to make money. And, you know, after we do it, you know, sellers, I was like, Man, I wish I would have done this sooner, so I could actually enjoyed it. You know, if another adage, I like to say is, you know, if it makes dollars makes sense. And I think this past year, I had at least, at least five or six, pretty much full on gut renovations were sort of situations where I was like, alright, well, if we list today, you can sell it for x, though, if you spend, you know, however much comes to you can sell for y and sing it on paper, it really, it’s kind of one of those like aha moments, and, you know, sellers totally placed their trust and confidence in me in my ability to really maximize the value and see its true potential and, you know, then you can really tell the story of the value added when you’re going to sell it, you know, always make sure to take a lot of pictures before the before and after. So you can justify why you’re selling for X amount more. Because otherwise buyers gonna walk in and be like, alright, so I see what it looked like when you bought it, it looks the exact same, you didn’t do anything aside for maybe a little market appreciation, what justifies you looking for this number. So the reality is dudes not only going to sell for more money, but you’re going to sell quicker, so less carrying costs, and in and out a deal a lot faster. And,

D.J. Paris 26:46
you know, if you’re a realtor out there listening to this episode, and you’re hearing what Josh is, is talking about, and again, Josh has only been a Producing Realtor for five years. So he’s accumulated. And again, you you had some little some of this information from, from previous careers. But really, you know, you learn this very quickly and very successfully. And if you’re a realtor listening, and you don’t have this information, you know, just imagine going up against Josh and a listing presentation, he’s gonna win, because he knows he knows some of that. So I would encourage everyone listening to really develop that skill set of knowing how to walk into a home and saying, okay, here are the five things that absolutely need to be done to being able to justify whether it’s a full gut rehab, or just you know, replacing, you know, a door or window or some floor

Josh Lipton 27:30
and take it, you know, just going on that to you, and we’re having those conversations and try and decide, should we do this, or should we not do this, right? I like to live kind of 8020 rule. I didn’t invent this, obviously, you know, I like to ask the seller or tell the seller, well, you know, it’s if 100 People walk through that door, as long as 80 people are going to walk into like, oh, wow, you know, I like that paint color. I like those new counters that light fixtures Great, then do it. If it’s questionable, you’re not sure then. Don’t do it.

Unknown Speaker 27:59
Yeah. A great.

Josh Lipton 28:02
Gotta keep in mind, this is actually kind of funny, when we’re doing this sometimes like, oh, I don’t really like that. You know, I don’t like that pink color. Yeah, I don’t like that. That’s not my style. And I kind of just last because it’s like, I don’t care if you like it or not, we need to appeal to the masses. Right about whether you like you’re selling this, you want other people to like it. So yeah, you got to deal with it for a little bit. You know, just just trust me and you’ll be gone. In no time.

D.J. Paris 28:25
Yeah, I just read a funny idea. And I don’t know if I don’t actually know if this would translate into into sales or not. But I was reading a real estate marketing idea list yesterday and somebody broker from somewhere had a great or interesting idea where she said, You should put one interesting removable object in every home and what she does is she puts a Giant Buddha statue that’s kind of silly looking. And she places it, you know, somewhere in like the living room and she just brings it from let’s do the listing. And, and she goes the reason I do it is people remember, this is silly Buddha thing. And it doesn’t get in the way of somebody not wanting to buy the home. But she’s she said, Oh, it’s just something that you know, maybe if they seen five homes that day, they remember the big silly Buddha statue and they, you know, so I don’t know if that’s a that actually.

Josh Lipton 29:14
Anything to make your listing memorable. Yeah.

D.J. Paris 29:18
Speaking of buyers and sellers, you know, what advice do you would you give because we don’t just have Realtors listening, we do have buyers and sellers. And the reason I know this is because oftentimes people that we’ve had interviewed on the show, come back to me like a month later and go, Oh my god, I got a few sales people, somebody listened and then they contacted me. So for those that are listening, who aren’t real estate professionals, but maybe have have some questions, you know, what advice would you give to them? You know, right now, if they don’t have a realtor that they’re working with,

Josh Lipton 29:51
you of course will on the buy side, you know when when you’re looking for a realtor to represent you and purchasing a property. I would say the most important thing hands down is really get to know each other on a, on a personal level, make sure you like each other personally, because you’re going to be working really closely together professionally. And if you don’t get along personally, yeah, you’re not gonna get along professionally, and it’s not going to get an easier because a lot of time together, you’re going to be having a lot of, you know, personal conversations, and you’re gonna make difficult situations, and it’s emotional. And it’s, it’s, you know, it’s a grind. So make sure you really connect on a personal level. And, you know, your your interests are aligned with your agents, business practices, and, you know, ask as physical, asking difficult questions, you know, before you, you decide you’re gonna work with somebody, you know, vet them to make sure you fully understand what they’re going to do for you. And set expectations from beginning. You know, do you want an agent who’s only going to? Have you ever had a 10 minute conversation, ask you a few questions and set up an MLS search and then just sit back on their heels waiting for you to flick interested or not interested or telling you to go look at something? No, I mean, me personally, I don’t really believe in MLS searches. I think that’s kind of, you know, a lazy way to go about finding properties for your agents, sure, I have to sign up for particular clients, and they go to me, and I sift through all the garbage, because I don’t want to just bombard my clients with a daily email where you know, 90% of properties, they’re like, why is he sending me these properties? And all it is wire? Why are people getting them? That’s because their agent is lazy search the time. So I told my clients, when I send them something, know that it’s, you know, hand selected, and I thought it would, it would actually be a good fit for you. And, you know, also you want to make sure that whoever you’re working with, say you’re looking in the West overvolt market, make sure that they know the area, right, make sure they’ve done business they’ve they’ve sold, they represented buyers and sellers in the area, they have their pulse on the market. And aside from MLS, you want someone who’s connected with other brokers amongst the industry has a good reputation that shares off market opportunities, packet listings, before they hit the market. So you know, your agent can get you in the door, before you have any competitions, avoid any multiple offers. And, you know, really, at the end of the day, you want to know what they’re gonna do to make it happen. You know, are they sometimes there’s buyers who want a really particular listing that doesn’t come up often or in a particular building that doesn’t see many resales. And you know, your agent could either sit there and look at the MLS every day or you know, sometimes you got to take the initiative and go, you know, scrolling scrubbing the castle, that expired listing, see who’s tried to sell in the last couple of years, but maybe they didn’t forever reason, attract on the phone number call the sellers directly, see if they’re still in the market. Because, you know, at the end of the day, everybody’s a seller, everything in this world is for sale for the right price. Sure. And you know, that seller, maybe they’re not interested, maybe they change your mind, but they’re gonna remember that you took the initiative for that buyer. And when the time comes, that they are ready to sell, what do you think we’re gonna call it right? So you know, and then

on the list side, too, you know, other than, you know, the same thing, just simply listing on MLS, you know, I sellers, listing presentations, you know, you’re not just hiring somebody to list your property, you’re hiring somebody to sell it and actually be there and strategically market it and keep it front and center. And you’re not just sitting back waiting for the phone ring or someone to schedule a showing and put the home on lockbox, which also is one thing that I don’t believe in, you know, if somebody’s hiring me to sell their home, you’re getting me if it’s not me, someone on my team is gonna be there and actually sell the home. And, you know, one thing too, that people overlook is you’re not only selling the home, you’re you’re selling a lifestyle, a quality of life, you’re selling the neighborhood. So you need to know, everything that’s going on in the area, you know, you need to know what’s in walking distance things to do places to eat, you know, is there new construction going on how far from public transportation grocery stores, you know, all attributes of the home because they’re not just buying the, the bricks and you know, the the actual unit they need, you need to sell it on the location, what life would be like, living in that area. And one other thing too, you know, when you’re, you know, that I think it’s smart that all sellers should do. I think it’s always smart for a seller to do a pre MLS home inspection. Have your own inspection conducted before and you know, be proactive and identify any potential issues that a buyer is going to because the reality is, if you do that, sure, you’ll spend a few $100 on a home inspection and then you could make the fixes that others are going to find. You know, then you eliminate your buyers coming in. because reality is, they always think it’s more expensive to fix something that might only, you know, be a $20 fix or an extra 200. Right. So you’re always gonna see a return on that. And you’d have the peace of mind that you already know the inspection. Yeah, there’s no surprises. Yeah, yeah. And then lastly, just, you know, I can’t stress enough about you know, pricing. And, you know, pricing it appropriately, the first time out of the gate, right, and just overpricing a listing is going to backfire. 10 out of 10 times, exactly. It’s just gonna rack up market time, you’re gonna end up doing price reductions, or you’re gonna cancel it and relisted, though that doesn’t really fool anybody, because you can see the listing history for him. So, you know, you don’t want to over promise and under deliver, because statistically, sellers are going to get their best offer than the first two or three weeks on the market.

D.J. Paris 35:52
Yeah, no, you’re you’re so right. And, again, the the other reason why it backfires, too, is then the realtor looks like they didn’t do a good job for the seller, by allowing that over price, you know, to go live, so,

Josh Lipton 36:06
yeah, totally. And of course, you can’t you can’t avoid the the sellers who, you know, are, you know, they want to try, sometimes we’re not off by much, and they want to push it a little. And sometimes, course, depending on the inventory in the market, you know, I’ll agree to do it. You know, if it’s within reason, if it’s an egregious, you know, stretch where I know, it’s completely unrealistic, you know, I’ll just pass on that listing, because there’s a lot of realtors out there, discount brokers who will take that listing Sure, and, you know, knowing that it’s overpriced, but they think they’ll be able to get price reductions, price reductions. But that’s not really a practice, I like to I like to go in there. Well,

D.J. Paris 36:47
it’s just, it’s a huge waste of your time, possibly. And then also, it you know, the, the owner is more likely to blame the realtor

Josh Lipton 36:55
when it doesn’t sell. So, you know, but it’s an extra $10,000. And I say we do it, you know, I’ll do it. But you know, we got to set the expectation at that moment, and let the seller know, all right, we’re gonna do this, but you set a timeframe. If we don’t have any serious interests, or offers and call it two or three weeks, we’re gonna scale back a little bit and remind them that we’re having, we’re having this conversation now. So when in three weeks, I tell you, we need to reduce the price, you know, don’t think it’s because I can’t sell it, or that was my fault. Right? Yeah, you’ve made it to get that in writing.

D.J. Paris 37:27
Yeah, that’s, that’s true. What do you think distinguishes you and in your, your business, your practice, from the gosh, almost 40,000 other realtors in the Chicagoland area? What? How would you answer that?

Josh Lipton 37:40
I think, you know, people are so focused on and the actual real estate, they overlook the human element in the people. And you got to remember, this is a relationship business. And I think clients really appreciate my, my brutal honesty, authenticity, patience, and, you know, tenacity and my follow through. And, you know, really, I just, you know, whether looking to the buyer or seller, you know, I, I make it a point, and I don’t tell my clients necessarily what they want to hear, but I tell them what they need to hear, you know, I’m not just going to try to sell them on a property to make a quick sale. You know, although we are in the sales, business, buyers and sellers, they don’t necessarily want to be sold, when making such a huge, life changing decision in their life, you know, they want to know that their agent is genuinely looking out for the best interest and not just looking to make a quick sale and move on to the next deal. And, you know, it’s unfortunate, so many realtors in our industry, we have a stigma for being pushy and salesy, and I think my clients really just find it refreshing to learn that that’s, that’s not how I conduct my business. And, you know, I’m not in their face all the time. And I’m not just trying to make a commission. But at the same time, you know, I’m ready to move as, as quickly as they are, when when the time is right, or when the property is right. You know, I’m not afraid to tell them, you know, no, I don’t care if you’re busy, we need to go through this. Now, this is exactly what you want. You know, if you don’t see it, you’re gonna miss out on it. So I think you just, you know, being being totally candid and honest and genuine. And lastly, you know, when working with buyers, too, you got to be respectful of their time, I’m not just going to take a buyer out and show him 10 properties when, when I know they’re genuinely only going to like two or three or maybe only only a few of them are going to check most of the boxes that they want to see. I’m going to take a buyer out and there’s only a few we’re going to see, we’re only going to see you know, there are only a few that really worked for this particular client and I think have legitimate interest in being the one we’re only going to see those I’m not going to waste my time and wasting my clients time showing them you know, 10 property Just to appease them and say, Oh, well, we sell 10 properties. So, you know, I think you really need to be respectful of people’s time. Because, you know, as busy as I am I, my buyers are busy too. And you only want to put properties in front of them that really have the potential to be the one.

D.J. Paris 40:17
Yeah, and I’ll also give you an additional complement to where I suspect this translates to your clients as well, is in prepping for this podcast, I will tell you that in we’ve Gosh, we’ve interviewed about 80 Top 1% producers and I can say in my memory is not great. But Josh is almost certainly the came the most prepared of anyone that that we’ve ever had on the show and just the amount of information he provided us helped make my job a lot easier than sometimes you know, other realtors make it. And so I will tell you that if he puts this amount of care in I know he does into his clients. That’s Boy, that’s really impressive. I was saying right before we got on, I said, Oh my gosh, I was heaping praise on him for all the all the work he did for us. So again, yeah, I’d hire you.

Josh Lipton 41:14
Let’s talk off here. Now. It’s a really, it’s all about the details. So it’s, so what I do, it’s, well, I love this job. And you know, just as no two clients are the same, no two properties are the same. And no two listing strategies are the same. And I present properties differently. And, you know, each each day is a new challenge and new adventure and, and a new fire drill. Time. So, you know, but it keeps it exciting. And, you know, I wouldn’t trade for anything.

D.J. Paris 41:44
And I have one final question for you. Because you you’re you’re at Compass we’ve we’ve owned because compass is still relatively new to the Chicago market. And they they’re killing it here and pretty much anywhere they’ve opened up shop, but we’ve only had a couple of Compass people. So we’re I’m always excited to hear from somebody who’s who’s moved to compass. Can you talk a little bit about why you why you decided on compass and what your experience has been so far.

Josh Lipton 42:10
Yeah, absolutely. So I moved over to compass last April. Crazy. It’s almost coming up on a year here. Yeah. You know, at the time, I wasn’t, I wasn’t looking to be to be frank. But, you know, I, of course, took the meeting had some conversations and kind of learn what it’s all about. And it turns out that, you know, my my business practices and the way I conduct my business, and, you know, where I see my business going is just totally aligned with Compass and what they’re doing, obviously, now we have almost 600 agents in Chicago. And, you know, we’re in dozens of markets. And, you know, what I love about them too, aside from their, you know, our platform, and our technology, just, you know, basically a one stop shop, platform to conduct business. And, you know, not only do they make it more efficient, and free up my time, you know, to focus on what I do best. And that’s, you know, selling and developing business and networking. But they’re just so forward thinking, and no idea is too big. And, obviously, we’re moving very fast, and our values are totally aligned, and there’s just, you’ll come to the office, it’s fun, there’s tons of energy, and people really enjoyed being here. And everyone’s thinking big and outside the box. And everyone’s collaborating. And, you know, we’re kind of all on this, this mission together. And it’s exciting and you know, Nothing surprises me this company and I wouldn’t I wouldn’t be surprised if not tomorrow I wake up and find out that, you know, X Y or Z Realtors come over or, you know, Amazon bought us who who knows, like, you know, nothing’s off limits and you know, you got you got to think big and and they totally embrace it. And it’s, it’s been exciting. And I’m having fun.

D.J. Paris 44:02
Yeah, just to give you a benchmark so the company I work at so what I do full time is I recruit Realtors not obviously not for compass for different from but it took me doing this literally full time five years to grow from basically from zero to 600. brokers and for companies to come in and do it in like one year is or two years maybe is absolutely incredible. And that’s why I’m so interested to hear you know about your switch over there because obviously, they must have a lot of really compelling cool stuff. So if brokers are listening, you know, you can

Josh Lipton 44:34
always reach out to Josh to get more. Absolutely. I’m happy to share my experience and not trying to poach any agents here. Let me be clear, because again, you know, it’s great for me, it might not be for everybody. But I’m happy to their experience and how it’s helped me. Yeah. Oh, they’re

D.J. Paris 44:51
doing some cool. Yeah. Yeah, but at the same

Josh Lipton 44:54
time, like I said, I came from from Jameson, so I’m sure I have nothing but respect for Those calls over there. It’s a great company, it’s a great brokerage, run from the top down with Chris and Mike and Jen. And, you know, it was a business decision was nothing personal. And you know, we’re still friends to this day, and they respect my decision, and I wish them nothing but the best.

D.J. Paris 45:14
And for anyone listening, whether you’re a realtor who is interested in learning more about Josh’s team, which by the way, we should mention is called Lipton, luxury living, or if you’re interested in learning more about compass, or if you’re a buyer and seller or seller or an investor or renter, or anyone who is like, Gosh, I really don’t have a great real estate professional that and I need one, or I want to develop a relationship so that when I do need when I have somebody, Josh, what’s the best way someone can reach out to you?

Josh Lipton 45:46
My, my cell phone, call text anytime that number is 312-504-5409. And my email is jl@compass.com. So yeah, so on that note, with my team, I actually, you know, we talked briefly about this DJ, um, you know, I am looking to hire and bring on a couple showing agents to join my team and, you know, collaborate together and work together and mentor and support me, but also support them and be a resource in any way possible. So any any newer agents out there looking to be busier, take on more and get some more experience? Give me a call.

D.J. Paris 46:29
And by the way, you know, who wouldn’t want to learn from one of Crain’s Chicago’s most influential residential real estate brokers, I mean, I don’t, I don’t even mean that it being you know, sort of flipper or being silly. Like that is a legitimately amazing credential. So if you’re out there, and you are thinking about, you know, wanting to team up or learn from someone, boy, Josh has a lot of a lot of really impressive accolades in his short five years, in the business, and, and, you know, not the least of which the amazing amount of production he’s done, but just some of the other, some of the other, you know, sort of acknowledgments he’s received in the industry is very, very impressive. And I was, I was super grateful to just have run into you, accidentally, and because typically, you know, look, 99% of the time, if I ran into a realtor, I probably wouldn’t have them on the show, because they’re not in the top 1%. And it just so happened that, that you of course, are and so we’re so grateful that and also, by the way, Josh is too busy to even do these kinds of shows. And yet he found talent time for us, so says a lot about him as a person and his character. And also we’re just very grateful. So if you’re, whether you’re a realtor, or you’re looking to maybe, you know, make a switch, talk to Josh or if you’re a buyer seller, investor, renter, obviously, he would be honored to talk to you as well and tell you more about what he offers, you should also follow on Instagram, you can just do a search for Lipton luxury living but it the actual URL is Lipton underscore luxury underscore living, I’d add Instagram, but just search for it, you’ll find it. Also Josh’s website is Lipton luxury living.com. So you can you can find in there, we’ll post a link post all these links in in the notes. So Josh, I wanted to thank you, I want to thank you for being on the show. This is a real honor for us. And just so everyone knows, Josh was on our invite list from day one. And we just hadn’t gotten to him yet. So this is like really, really perfect timing.

Josh Lipton 48:25
A little hard to get I told you the job. It was planned out perfectly to perfection. You know, it was it was meant the

D.J. Paris 48:33
well it works out great. And I there was so much value in this episode and I’m gonna go back and and highlight some of the the techniques and strategies you outlined to make sure I highlight them in the notes so that people can can take action on those immediately. But anyway, on behalf of Josh and myself, thank you so much for listening. If you are a new listener, please pass this podcast over to other brokers that you know, if you’re an existing longtime listener, we appreciate it and send in your questions. You know, continue to support us find us on Facebook, our website, you know, iTunes, Google Play all those places. So anyway, on behalf of Josh and myself, thank you for listening and we will see you on the next show and Josh thanks again.

Josh Lipton 49:16
Thanks so much for having me, DJ anytime.

Before becoming a top 1% real estate broker, J. Maggio was a successful futures trader honing his analytical skills that he uses today in his real estate practice. This year, 100% of his business came directly from referrals. In our conversation, J. discusses how and why his listings go under contract 90 days sooner and for 5% more than the market average in Chicago. His uncanny ability to evaluate home values and marketability results in ecstatic clientele who purchase and sell homes fast. Learn how he does it!

J. Maggio can be reached at 312.450.0012 and j.maggio@compass.com.

 

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Transcript

D.J. Paris 0:15
Hello and welcome to another episode of Keeping it real, the only podcast made by Chicago real estate brokers for Chicago real estate brokers. My name is DJ Parris. I am your host and guide through the show. Today in just a moment or two, we’ll be interviewing Jay maggio from Columbus, it was a great conversation, you’re really going to love it before we get to J. A couple of quick things. If every listener out there would think of just one other realtor if you’re a realtor, and that you think could benefit from hearing from top 1% producers like Jay and the 75 or so other top producers that we’ve interviewed. Please feel free if you can think of just one of those people to pass this podcast along that would essentially double our listenership, which is already growing and has grown since the very first episode, but we would appreciate it that would open up more opportunities for us. So thank you in advance for sharing it with a friend. Also, please subscribe to us on iTunes or Google Play. You can find links directly to those on our website, keeping it real pod.com. And lastly, follow us on Facebook also find us by keeping it real pod and we post out links to all of our episodes, as well as other information about the show and about our guests. So again, thank you we are coming into the holiday season. So we’ll continue to make these episodes we appreciate you continuing to listen and onto our interview with Jay Maggio.

Jay maggio is a former futures trader at Chicago’s Mercantile Exchange and the Board of Trade. Jay credits his trading acumen where he honed his analytical skills to his success as an agent. Over the past two years, the majority of Jays listings have sold in their first week on the market for their asking price or more. Jay enjoys being a real estate counselor for his clients helping them to understand everything there is to know about buying and selling he has ranked consistently among cars, top producers and has been honored as an app properties road Rolex recipient, his business is built almost entirely on referrals. And he’s at Compass currently, he began his real estate career in 2010, with a focus on Chicago’s downtown neighborhoods. As his clients families grew and started to leave to go to the suburbs he expanded his focus to include western suburbs where he also specializes. He lives in the western suburbs with his beautiful supportive wife and their four amazing children. He believes in treating everyone like family as he does and giving back to others to involvement with charitable causes like one tale at a time and Charles Tillman’s Cornerstone Foundation. Welcome, Jay Maggio. We really appreciate your your time.

J. Maggio 3:05
Well, thanks for having me.

D.J. Paris 3:07
Yeah, no, thank you. And a couple of things. I definitely I definitely want to get to how quickly you sell homes, because that is unbelievably impressive. But before we get there, I want to hear the sort of origin story or at least I know, our listeners would like to hear how you went from sort of trader to real estate broker? Can you mind sharing that story with us?

J. Maggio 3:25
Sure. Why am I doing this? So when I started traded right out of college, it was like this opportunity. I was like, Alright, I’m going to do it lasted six years, and I just, I guess I got burnt out staring at a computer screen clicking a mouse and, you know, frying my brain every day. So I spent the next nine months in a sales job got married, found out that we were expecting our first and then was approached by actually the real estate agent that helped me buy my first condo in the city and he was more or less interested in to see if I wanted to get into the business kind of work with him, he was going to be moving out of out of the out of state and then wanted to kind of have some sort of way to sort of transition his business to somebody that he knew insurance. And, you know, I always respected how he got business by referral. I had sent him a bunch of referrals. So I you know, I, the timing of it was look, I didn’t like my job, I wanted something that I kind of could create and had unlimited upside with relatively, you know, reasonable risk, if you will. And, you know, I kind of jumped on it. But you know, the funny thing is it was 2000 I got my license December of 2000 No amazing dozen times a year and I and I did it full time with you know, no other income and my first kid and that was you know, an adventure in itself. So I I like to say I learned at probably the hardest time to sell real estate which I credit. You know, some of the successes that I’ve had would you know, in the last five or six years as the more gets recovered fully. And, you know, transition. It’s, I think you build good habits when things are tough. And you know, and you and you learn how to, you know, have tough conversations with people. I mean, this is a highly emotional experience. And I think that’s part of the reason why, although it might sound crazy why I enjoyed doing this, because you know, people need an advocate, I mean, people need to sort of understand, you know, what’s involved in the buying and selling of their primary residence. And that kind of break it down to, you know, something that you know, where you cut the emotion out of, it’s like, okay, is this, this makes sense for us? Yes. Or no, like, whatever, you know, what are we trying to get? You know, Jack, you know, get to what’s your objective?

D.J. Paris 5:40
Yeah, I think that’s true. And obviously, it’s true, because of it’s worked, obviously, for you. Tell us a little bit about the trading background? And how that transition? Like, how did that skill set move over into working directly with buyers and sellers?

J. Maggio 5:57
Well, I think, you know, there’s the analytical, yes. Right, like studying markets having to like, you know, anticipate things, and then there’s just the, you know, it’s, I mean, let’s face it, real estate is a commodity, it’s a different kind of commodity. Because, you know, going back to the emotional component, I always joke around, you know, it’s not like a business where somebody looks at and says, Hey, look, I love this ice cream shop, that’s losing 20 grand a month, but I just wanted to have an ice cream shop in my portfolio of businesses, I’m gonna buy, right. So, you know, it’s one of those things where, like, there’s always something that somebody is sacrificing or making a trade off, no matter what their budget, and, but it’s just highly, you know, you might have one or two people involved, you might have three or four, depending on, you know, somebody’s family dynamics, where, you know, they’re making these decisions. So, piecing it all together, you kind of have to react, you know, you have to kind of analyze things like I would, you know, when I was trading and studying different markets, but then there’s that, you know, you at the end of the day, you say, look, I mean, there’s potentially, you know, one or more buyers, and potentially one or more sellers, for any given transaction, you know, that somebody’s in and, and just how to, like, read the situation, and it’s helped him, really, it helps him negotiate sure, you know, just kind of knowing, you know, you just you do enough of these deals and work with enough people, you know, what the other side feels like, like, no, like, anytime you’re gonna deal, it feels like the other side has the upper hand, if you go back, and you’re kind of remember, like, oh, wait a second, I remember when those sellers were super emotional and freaking out that we hadn’t responded in two hours. So you just, you’re able to leverage both sides of it. And I, you know, I just think there’s a lot of, you know, parallels with, you know, any, any, you know, futures stock, whatever kind of market where, you know, you have to know who’s you know, who the players are, who’s involved, and what the tendencies are of, whatever that commodity is.

D.J. Paris 7:48
Yeah, you know, and I also want to make sure the audience knows that, and you have a number of different designations, but one of those is certified negotiation expert, I’ve always thought I’m not a producing broker myself, but, but I’ve worked with a lot of here at our firm, and obviously, Compass has, has a lot of brokers too. And but I’ve always surprised, I would think that would be if I were producing like one of the better, more useful skills to have I know, if I was out there interviewing realtor to sell my place, or buy a home, I would say, I’d rather have the person that has that, that, you know, those initials, the See, how have you found that to be helpful in your negotiations?

J. Maggio 8:29
Oh, sure. I mean, you know, listen, any specialization or extra designation, you could get, I think, is always, you know, is attractive from, you know, the consumer standpoint. And I, you know, I just always believe in sharpening the sword, like every transaction, you know, I tell, I tell newer agents, like, you know, agents on my team, like, look, you know, you just have to do it, right, like, everyone gets so worried about, like, what do you say to this person? And how do you fill out a contract and all these little things that I suppose nine years into it? I’ve taken for sure. You know, I really think it’s like, every deal, you know, you just learn something, right. And, you know, it goes back to those like, you know, there’s an there’s all these parties involved and you in, they all have different objectives, different personalities, different emotional makeups. And you just, you get info you’d like you’re constantly, you know, getting access to people and knowing how people react and that just helps you for the next one, and then the next one, and then the next one. And, and quite frankly, like as agents, you know, a lot of agents talk too much. Like, they want to tell us all the shots, which is so real, like, I tell my clients, like look, I don’t want to get on the phone and talk to another agent and and give away that you need to keep it like an email or text or whatever. It makes it better for us because then they’re not like asking me like, oh, what’s your, you know, like, you know, your clients going through a divorce or some other weird life situation that could give them any sort of leverage. And I’m just amazed how many agents are just willing to share things that I mean, quite frankly, by the license of our law, you know, or excuse me, the law of our license is, you know, confidential.

D.J. Paris 9:59
Yeah. I am sure Well, you know, realtors love to talk and, and just it’s part of part of the sales, the nature of, you know, being in this business, and for sure they’re giving away information. So I, I’m really, you know, I think, Gosh, we’ve done well, this is I think this will be our 78th episode. So we’ve interviewed a lot of top producers, I don’t think anyone has ever talked about this, the idea of hate counseling their clients on how to, you know, keep, keep the cards close to the vest, which is what you what it really is what your job is to do anyway. But I love that you actually think about that consciously, instead of just, you know, getting the deal closed is like, how do you actually do the very best job for your clients, which include making sure that you’re not, you know, giving things away, by having extraneous conversations with the other the opposing party, or the cooperative opposing party, we’ll call it?

J. Maggio 10:52
Well, there’s like a junior grayer, right, and it’s like, some pizza, like, there’s just things that no one needs to know. And it doesn’t hurt them from not knowing. And I think that’s really important. In a negotiation where, you know, you’re trying to get either the most money for a seller or, you know, the, you know, get the best price for a buyer or a set of terms. And if there’s anything in the slightest way, the compromises. Sure, right. I mean, it’s just not, I’m not sharing and, you know, like, if I get anything in return, you know, that helps us frame a much better negotiation and getting things and there’s, and everyone always thinks is just price, and it’s probably 85% of it. But there’s other little things like maybe a more stress free move out time, right? Sure, you know, just other little things that somebody else may value that you don’t like, but you know, it’s you just have to know what those things are, and hit on them. And, you know, find the right, you know, pain points for the other side. And we’ll go from that.

D.J. Paris 11:50
Yeah, and I want to give, I want to make sure the audience is aware of this as well, because this is really, really super impressive. Aside from Jay, being a top 1% producer, and you can look at his listings he has a lot of homes he is currently selling that are very impressive, in his business, obviously, is very impressive. But in addition to all of that, there’s a couple of stats that are really super impressive. And so everyone needs should perk up right now, because I want to hear more about any sort of ideas you have on why why how you’re able to achieve this. But on average, your average contract is 90 days faster than the market average, which is absolutely incredible. So that’s so super impressive. But then also your closing prices are an average $16,000 More than the market average. So again, I don’t know how much of this you, you, you know, you would say is because of your negotiation expertise, or your animal analyzing the deal. But can you talk a little bit more about why you think you’re able to achieve that?

J. Maggio 12:56
Sure, I mean, I think, you know, I, you know, I love statistics. And I, you know, I dig a lot when I’m, like, you know, putting together a market analysis for a seller, but I honestly like, I mean, there’s a couple things. One is, you know, price price, the prices have been right from the start more often than not, and I believe that as agents, most of them, I mean, like, if we’re doing it right, the most, most of our work is done before we even like put in listing on the market, right? Like, we’re telling our sellers, like, Hey, this is what you need to price it at this is you know, how we need to position it, you know, this is how it needs to, you know, look when it, you know, appears on somebody’s computer or on their phone or wherever they’re looking for properties. And so all of this legwork upfront, right to get you in the best position to sell it. And then if that’s done, more often than not, you’re gonna have better results, which typically means selling it quicker for more money. I mean, you can statistically prove that and I and I talk to clients all the time I go look, every realtor is going to tell you like, the faster you sell, like the, the you know, the more you’re gonna get in, you know, okay, that’s great. I mean, but I want to know, is it provable? And I’ve been, you know, for five years, every single listing I’ve taken as we’ve gone through this exercise, like homes that have sold without dropping their price once always get more money. If you know, as a percent of the you know, the shortlist price than one have to do one or more price drops. So I think that’s part of it, you know, obviously, you know, pricing it right from the start and the other part of it too and, and this is kind of crazy to say but I’ll tell anyone you know, any other agent, any new agent is like, I don’t have to, like work with every single seller that I you know, that wants to work for me. Like I can say no. And quite frankly, I will say no if we’re not aligned on price, let alone other things, right. Like if I don’t like I always say look, I mean, any client gets sort of like, you know, a very high level of access to me for the period of you know that we’re working together, right? Like you can call me text me you know, you’ve got like a pretty straight, you’re not talking to an assistant or somebody on my team and then you’re getting me you get my dream decline, if you will. And in so in exchange for that, like, I expect, you know, you know, like, we have to be on the same page, right, like, I’m not going to just let anybody have that sort of, you know, invasiveness, you know, in a good way. But, you know, so, you know, and that’s, and I think that’s part of it is like being able to say, look, look, if we’re not on the same page about how you need to get your place ready, and how you need to price it. And, you know, I don’t think there’s a point of working together, because I don’t really want to have to call you every week to tell you like, hey, we didn’t have any showings this week, it’s still overpriced. Or, hey, no one likes the fact that the hardwood floors are completely destroyed by your dog or that it smells funny, whatever the thing is, right, the things that we can control, we only have a couple of levers in, in the control process that we can pull on price is usually the biggest one. And sometimes it’s the one you have to pull to overcome certain obstacles. But you know, if we’re, if we get off on the wrong foot, it’s not going to be a good experience for either one. And I don’t want that I’ve taken listings like, that I shouldn’t have taken and they’re too expensive, or they’re just not, they’re not what they should, right. And I don’t have any business trying to sell something like that. And so I think being selective, you know, on who I work with, in from a, you know, like, if we’re not on the same page, I think that’s a big part of it. And it’s not like it’s cherry picking, it’s just like, look, you know, you have a you have a goal, I want to help you achieve that goal. And this is how we do it. And if we’re on the same page, that we’re both going to be happy, right? I want to sell it for more money I get, you know, we all get paid more. Sure. Sure. So

D.J. Paris 16:30
how often do you have to have those conversations where the owner of this is on a list the listing side, of course, the owner might say, well, let’s try it at $75,000 More, whatever that number is to them that would sort of their pie in the sky. Hey, who knows what will happen? And then, you know, you say you don’t, you’d prefer not to drop prices. And you’d rather start out with something, you know, can sell. How often do you have to have those conversations that are those difficult? Or I you said, you know, you’re obviously willing to walk away from a client where you’re not on the same page. But is that is that a common thing? Because obviously, sellers are emotional about the value of their home?

J. Maggio 17:06
Oh, yeah. I mean, I mean, it happens. I mean, it almost happens every right. Sure. Of course, you know, and I think, you know, and I think it’s okay. And I think when I was new, and you know, very green, I would have had, like, you know, like, okay, sure, well, you know, like we have a desire to please but I think, you know, it’s easier to have these conversations now. Because they’re gonna go like, look, I can give you like, five examples of every time I like acquiesced to this, and it didn’t work. And then everyone’s mad. And there are situations, though, that you can get away with being I say, like, you can get away with being sloppy on pricing, right? Like, if you’re in a super constrained market, from an inventory standpoint, you know, the, you know, there’s just times where, like, look, you can, you can have, like, you know, a crummy looking place, but it’s in such a desirable area, and it’s, you know, priced appropriately, like, you’re still gonna get a bunch of interest. So, you know, there’s times where you can get away with it. And I also believe in you know, there’s like pricing tiers, too, and I can’t take credit for this. I you know, Mario Greco. Yeah, pretty sure was in Chicago, and, and I watched, you know, like, it could have been like a video podcast of him talking about, there’s these price tiers, and I fully believe in it, and it’s like, you know, if you’re shopping under 500,000, New Year in kind of every $25,000 increments, right, like, no one’s sitting on their, you know, computer in their underwear in the middle of night, looking at homes on Zillow, you know, up to 487, right? Like, no one stops there, either at 475 or 500. And so I always tell people, like, Look, if you’re priced at for, you know, 47 or 49, you’re missing everyone who’s priced that who’s like, you know, search stops at 475. Like, I just believe you have to be at the sort of like bookends, if, and if you’re not missing people like to me, like, flick 479 is like the dumbest price. And it makes zero sense. Like you, everyone knows that you will give up $4,000 For the right, right, exactly. And so you’re just gonna sit there for $4,000 blind, if you will. So, I just so like, those conversations are easier to have, as you know, you have more experience, you have more knowledge, you just, you know, just it’s all about confidence and how to sell homes. It’s not, it’s not rocket science, it’s more of it’s just being able to tell people like look, I you know, like, this isn’t gonna work. And I and I, if you want to go another direction on price at high, that’s okay. And I’ve seen it you know, where you don’t get the listing because they you know, want to go with someone who thinks it’s worth more than it does right now. And it is what it is.

D.J. Paris 19:38
Yeah. And you’re right. And that’s why it’s so interesting. So being that we do have listeners I believe, who are newer to the business from what the Fed the emails that come in, and you are somebody who did it full time out of the gate. New Family is starting at the same time, which is not easy to do any of those things. How often It’s so sad. And by the way, in one of the worst times of the market, so like all of that together is a perfect combination for failure in most cases. In your case, it obviously didn’t work the other way. So can you tell just a little bit about, you know, you talked about building great disciplines during that initial time? What did you do in your first year? Not production wise, but what did you do to stay? You know, moving forward? Like, what were your activities? Do you remember from nine years ago?

J. Maggio 20:25
Well, I mean, I think, you know, as guilty as any new agent is, you know, you do a lot of things that you learn, don’t necessarily produce the results you want, right, you meet random people and properties, like in the middle of the night, in neighborhoods, you’re not even familiar with, you know, you, you do a bunch of a, you know, you meet a bunch of people like that want to look at rentals that are also looking at drugs listed doing all these other things, and you kind of run around a little bit, you know, like a chicken with its head cut off. But you, you just kind of learn. I mean, it’s all people, right? It’s all relationships. I mean, the one thing that I’ve done consistently over almost a decade now is just try to stay top of mind with the people that know me, and then, you know, build, build a confidence in them, like, look, this is our go to real estate expert, right? Like it just no matter what, this is off the keys the person, like if we ever have real estate questions we ever need anything we call and so it takes discipline of, you know, you know, marketing and staying top of mind and sending out emails and postcards. And, you know, cubs Sox magnets, right, we all do it. But I like, to me, it’s like, if I don’t do those little things, right, like quarterly check ins, and you know, just little things like, you know, anniversaries and birthdays and stuff like that, you know, just stuff that normal people that have a genuine care for people do, you know, it’s easy to, you know, you you get sidetracked and it might not be the sexiest thing in the world to like, write 400 handwritten notes, like in the third quarter, you know, when you’d rather go play golf, or whatever you want to do, but you just do it. And, and that’s the thing, like I told my agents all the time, like, you just have to, like, you know, start small, right? Like there’s, you have a bunch of friends, you’ve got family, you’ve got people that you’ve worked with it to some capacity. And you’ve got, you know, people that know you Right, right, stay top of mind to that, tell them that you’re in real estate, tell them why you’re doing and tell them what you’re focusing on and like, just be there for them. Right? And then you just check in. And it’s not, it’s not painstakingly hard. And so I just have maintained a discipline to doing that. And it’s just the stories that I can tell you just how it works out. I mean, like, I just got an email yesterday from some agent that said, Hey, your clients came by my open house, they seem to really like it. And you know, just kind of curious, you know, can you give me some feedback? I was like, I don’t, I don’t know who was looking at neighborhood at that price point. I know, some past clients around that own a house in Old Town and are maybe thinking about moving. But like they just gave him my name because they didn’t want to be bothered by him. And they knew like if and when they do you know what I mean? Like, it’s just, it just happens, like and I and that’s fine. I don’t need you to call me and tell me you’re going to open houses I you know, I always say like, look, I don’t care where you’re looking at properties. If you’re using like Redfin, or Zillow, or anything like, people make such a big deal. I just care that you call me when you’re making a real estate does.

D.J. Paris 23:16
That’s it? Yeah. And it Yeah, it was funny. I just know, I think I think you’re right, I’ll give you I have two quick stories I thought you’d appreciate. So this just happened to me. So I think about it. Now I have to be careful how I make sure I yeah, I can say so. I was like it’s not anything negative. I just want to make sure it wasn’t gonna hurt anybody’s feelings. But I just got a call from Joel who does our podcast, he’s a guaranteed Rachael shop. Anyway, super nice guy. And in anyway, he’s nice enough to come on once a month talks about rates and whatever. And Joel is just the nicest guy ever. And he called me up a couple of weeks ago. And we’ve just sort of started building a friendship in the last, you know, three or four months really. And Joel, I liked it a lot. And he called me up just recently, and he’s like, Hey, and I was like, Oh, hey, you know, I was thinking, maybe we need to schedule another podcast episode with you. He’s like, no, no, I was just calling to see how you were doing. And he’s like, What do you do for the holidays? What are you doing for you know, for Thanksgiving, Christmas, etc? And so I told him, and he goes, Yeah, I was just checking in, you know, and that was it. Just wanted to see all right, I’ll talk to you later. And we had not really had that kind of, you know, conversation before, it was always more about the podcast or whatever. And I realized I’ve had mortgages before and my mortgage, I’ve had several mortgage people over the last 15 years. Nobody has ever called me Joe’s not even my mortgage guy, but he’s, nobody’s ever called me just to check it. You know, and I think it’s somebody like you were saying, Well, you you know birthday cards and you you know, write personal notes and you give people call it I don’t know that most brokers do that. I don’t think most mortgage brokers do it real estate brokers, insurance, whoever, financial advisors and I think like it’s always the little things and obviously you’re doing a lot of Big things too. But I think it’s really important to like for the listeners to hear these little things are really, really important. You know, staying staying in touch.

J. Maggio 25:09
Yeah, I mean, it goes back to the fact that this is highly emotional. So like, not only do you want somebody who’s competent and successful and knows the market and knows the area and the type of property, right, like, It specializes in that. But you also want somebody that, like, I think genuinely assures, and you know, like, appreciate, you know, like, what it’s going to be like, being in their shoes. I mean, I’ve sold two of our homes now, in the last five years, six years, and we you know, like, each time we either had, you know, we had two kids the first time we sold our house, and then the next house, we had four kids, right? And it’s a pain. Now these are houses, like a two bedroom condo. And so like you’ve got a you know, get the house ready and clean for a showing, and then you gotta get out for an hour. And like, you know, and like even my wife who like, obviously knows what I’m doing. She’s like, I don’t understand these people. And like, listen, and happens all the time. It’s statistical, right? Like, if we just say, hey, it’s five o’clock, and our kids gotta take a nap. We’re not gonna show you it. I mean, what if that’s the one, right? I mean, like, you gotta like, put yourself in the best odds. So, you know, I completely appreciate it. And so like, when I, you know, talk to sellers, I was talking to somebody yesterday, I was like, look, I mean, you’re gonna have to get a storage unit, put a right choice there, and it’s gonna be uncomfortable. But I’ve, I know how to do it, like, I can coach you. And like I say, it’s like, the, it’s like, it’s the real estate diet, right? You’re gonna have to, like literally, and, you know, in terms of your stuff, and your, you know, your kids stuff, and whatever. And there’s tricks to doing it that make it easy. And I, you know, like, and I’ll give you everything, right, like, I know how to do it. And I’ve done it personally. So I, you know, I can tell you like, it actually pays, you know, to do it. Yeah.

D.J. Paris 26:45
And I think you know what, I actually have a question for you. So what advice would you have, for somebody new to the business, who already knows, you know, you had mentioned, obviously, building your business through your existing sphere of influence, and making sure people didn’t forget that you’re now a realtor, and making sure they knew how to help you. But in addition to that, you know, your and your analyzation skills are obviously very impressive. And learning the markets you mentioned earlier, as well, like, you have to know your market. What advice would you have as far as how people could develop those skills, like learning the market, and, you know, just getting better at analyzing deals?

J. Maggio 27:26
Um, I mean, just, I mean, the numbers are there, right? Like, we have access to all this data. And I think like, if you’re, I mean, like, I truly believe, like, you need some kind of mentor, or coach or somebody that’s done it before, to kind of help you because there’s so much noise, right? Like, hey, you should sign up for this and get these leads and all this stuff. And this is so great. Here’s a cool Facebook page. I mean, like, you can literally go to my Facebook business page, and I don’t know if I’ve posted on it, right, like, and I don’t care like no one’s gonna work with, right, because like, oh, he doesn’t post enough to his Facebook business page. Like he didn’t take enough pictures with his past clients at the closing table, holding keys, you must not be doing you no good at a job. Find these things. I mean, like, endless. There’s plenty of cool agents that I know that do it. And that’s fine. But like, I’m not gonna be like, held accountable, like my website, like, great. So I don’t have like this really great, engaging, search engine optimized website like that also does not change how somebody will tell you that just like,

D.J. Paris 28:22
you know, are you really going to beat out Redfin and Zillow for any you know, real search? No, I don’t. Right, right. Exactly. Yeah.

J. Maggio 28:30
I don’t have the time. But that’s the other thing, you also have to decide how much business is enough. Right? Right. Like, you know, like, we only there’s only one of me, and I could, I suppose build this grand team and pass out leads, but I kind of like being able to work one on one with the people that hired me. So, you know, and that there’s a bandwidth or, you know, thing that that goes there and I’m happy to like, you know, know, my, my limits and, you know, not take, you know, bite off more than I can chew. But I think like, you know, just terms of like, getting to the market is like, you know, kind of focus on some areas like, key, you know, go look at houses, open houses, most open houses, or other brokers, you know, like, there’s plenty of opportunity without doing business to, you know, to stay active and keep your mind sharp. And, and I think like, again, it comes back to like, you want people to know what you do. And they’re inevitably gonna go like, Oh, hey, how’s the real estate market? And

D.J. Paris 29:22
have a couple have something to say to them? Yes.

J. Maggio 29:26
You know, like, there’s a ton of fake it till you make it that, you know, I’m sure it’s, I’m not this is not the only profession or that can be true, but I just know, like, you know, just know enough to have a robust conversation about it. If somebody like asked you while you guys were standing around watching a football game or whatever.

D.J. Paris 29:43
Yeah, it was. It was funny. I was thinking about this. This earlier that I was I was lucky, fortunate enough. Zillow invited me to come check out their offices in New York recently, and I got to go see them. And it was really funny because I was in a room and there was a few few other brokers in the room from other parts of the country. And, and the brokers were complaining about these incident the Zestimate and the, the our Zillow contact there said, You should be grateful that our that our estimate is way off because it makes you guys look like heroes when you actually give the you know, the better data. Because if if our estimate was 100% on the money, you know, would that be good for you? And everyone sort of laughed and realized, oh, you know, yeah, we are really valuable to being able to correct information and being really that guide throughout the entire process. But I just thought that was kind of funny. I was like, yeah, it’s actually better that that’s not super accurate, or it’s maybe not as accurate as it could be.

J. Maggio 30:41
Oh, yeah. I mean, I don’t there’s so many things that we get all worked up. And like Zillow, and Redfin, Archer of them, and I just, at the end of the day, like, you know, that’s the best part about working by referral, right? Like you, most of the people that I work with, know me, to some degree from somebody else, right? Or I’ve worked with them before. So it’s not like, you know, and, and listen, the more the merrier, like, the more people that want to get licensed and do this, you know, like, that’s great. I don’t, you know, it’s capitalism, right? Like, everyone wants an opportunity. You know how to do it, but like, it’s funny, like, people go like, Oh, what do you do? And I tell them how I do it. They’re like, Oh, okay. And I want to do that too. And like, nothing’s Right. Like maybe five other people you tell it not even 1% will actually like be willing to, you know, spend the time to like, organize their business. And then, you know, stay on top of SAPA top of mind, because it’s not, you know, it’s not the fun thing. It’s just sexy. It’s not like, Oh, my God, I met this guy who’s open house, and now we’re gonna write a contract, like, Okay, that’s great. But like, the few and far between times that ever happens, like, you’re not developing any rapport with that person, you don’t have a relationship with them. So then, in a year from now, when they’ve been in their home, and somebody goes, Hey, who’d you use? This person? There’s opens both. Yeah, but now so like, Okay, would you use them again, like Lyrica? You know, like, they don’t know anything about you, like, my clients get to know a lot about me, I get to know a lot about my clients. And, you know, it’s, it’s helped build those relationships, I was just kind of doing a business recap. And like, every single deal this year, which is pushing 50 is, you know, somebody that I’ve worked with before, or referral from somebody that I’ve worked

D.J. Paris 32:17
with, and that is, well, and it’s something you’ve earned, obviously. And it’s, it’s really, really impressive, because even the vast majority of the top one percenters that that I talked to, of course, on the show, I’m not sure that most of them, most of them work mostly by referral, but to work, essentially, exclusively by referral is obviously a testament to your abilities. And the impression of course, you left with that previous client. In fact, that’s a really good segue to wrapping up, because if there are any buyers or sellers or renters who don’t know you yet, what’s the best way if they want to work with you? What’s the best way they should reach out?

J. Maggio 32:58
I mean, listen, there’s a I always joke around people like, Oh, is that your cell phone number out there? Is it kind of weird, like, No, I mean, listen, I have like five calls that I don’t recognize the number since. Like, I don’t pick up but like, you know, you know, look, you can look me on my cell phones, 312-450-0012 my emails, Jay at Jay maggio.com, it’s pretty easy to find me if you Google J module real estate, you’ll get you know, a bunch of like, outdated headshots, and other funny things about me. You know, it’s like, it’s not, you know, reach out one way or the other. And, you know,

D.J. Paris 33:31
and by the way, everyone should go to gmail.com. And what that does is it will show you his compass page, but what’s really impressive, aside from all of your accolades is just look at the sheer number of testimonials you have accumulated is, I don’t know that I’ve ever seen more for a single person, honestly, this is it is really impressive. And if you want to know what how somebody is able to work exclusively by referral, read some of these, these these quotes from previous clients. I mean, just kind of be like 100 here, it’s an unreal. So well, you Yeah, well, again, it’s a You’ve obviously done all the work to earn this but it is it’s really something. So anyway, I think with that if you’re if you are a buyer, seller, renter investor, whoever who’s looking for representation, in a real estate transaction, obviously give Jay a call or email, you’ll be the first person he works with, that’s not a referral. So wait, maybe we shouldn’t do that, because that’ll ruin your non teasing of course. Yeah. But anyway, on on behalf of Jane, by the way that this was such a great conversation, and I appreciate your time. I know you are too busy. And by the way, we should mention Jason that this is literally our second attempt, because we had a snafu with with microphones last Friday, so I preach he’s really wasted two hours with me. So I can’t I can’t appreciate it enough. But on behalf of Jay and myself, um We will see you in another week with another episode. If you are new to the podcast. You can find us on iTunes, Google Play Anywhere podcasts are served. And please share this with other brokers in your office as well. Jay, thank you so much for being on the show.