Can realtors use YouTube as a source of buyer and seller leads? YES! Jackson Wilkey, one half of Portland and Seattle’s famous YouTube Agents is living proof that prospecting on YouTube works! In the past four months they’ve closed 12 million in production ALL from YouTube. They’re on pace to close 100 sales transactions in 2020. In this interview Jackson shares his YouTube secrets that anyone can do to drive more qualified leads right to you!

The YouTube Agents have a course for brokers to learn this process. Click here to check it out!

Use promo code “DJ” for a special discount!


Transcript

D.J. Paris 0:00
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Hello, and welcome to another episode of Keeping it real the largest podcast in the country made by real estate agents. And for real estate agents. My name is DJ Paris, I am your host, and guide through the show. And in just a moment, we’re gonna bring on the YouTube agents who get 100% of their business through YouTube. And they’re crushing it. I’m super excited. They’re from Portland. That’s a good time to mention that this show is now nationwide we’ve always had nationwide listeners. But now we’re getting nationwide guests. So if you know someone in your market that we need to feature on our show a top producer doing unique things that people need to know about, then you please let us know you can always visit us at our website to contact us which is keeping it real pod.com Of course we have every episode we’ve ever produced streaming on that website. And of course, you can subscribe to us on iTunes, Google Play Spotify, Pandora, anywhere you listen to podcast, just search for keeping it real look for the one that has the name DJ, that’s me. And because there’s a few others with the same name, but you’ll find us pretty easily and guys, also, please tell a friend, we are committed to doubling the number of episodes that we did last year this year. So we’re going to do that but we need your help. We want to double our listenership. All I’m asking you to do is think of one person, one real estate agent that could benefit from hearing the secrets of top producers and pass this over to him you’ll be doing this a huge, huge favor. And thank you very much in advance for that. And lastly, guys, follow us on Facebook. So that’s facebook.com forward slash keeping it real pot every single day we post an article that we find online that is designed to help you grow your business. That’s pretty much all we post along with updates to all of our new episodes. So our whole intention is to help you take your business to the next level by talking to people who are already at that next level. So thanks again for your continued listenership. Thanks for telling a friend and oh one last thing. I keep asking for things, saying it’s the last thing but this is literally the last thing. Please rate us if your specifically whatever system you’re using to listen to our show, whether it’s iTunes, Google Play, Spotify, etc. Please do us a favor and rate us the more ratings you do the better we show up in the search results and the more people we can help. So thanks again guys. And now onto our episode with the YouTube agents.

Today on the show, we have Jackson Wilkie one half of the YouTube agents from next home Realty connection in Portland, Oregon. Now Jackson and his partner Jesse have successfully cracked the code of building a massive real estate business through YouTube. With our obsession with the SEO video and all of their in depth knowledge of YouTube related topics. What they’ve been able to do is transition a successful traditional real estate business into a YouTube lead machine, where 90% of their business is now coming through YouTube, which is unbelievable. They are on track to close 100 transactions from YouTube alone this year. And I also want to give them another shout out because in the last four months, I believe they closed 12 million in production, mostly from YouTube. You got to check out their YouTube channel, which is called YouTube agents. And they have a course that they want to teach you about how to use YouTube and you can go to the YouTube agents.com. And we do have a promo code put in the promo code DJ and you’ll get a certain percentage off. But anyway, welcome Jackson to the show.

Jackson Wilkey 4:43
Yeah, man. Thanks for having me. I’m pumped to talk about this.

D.J. Paris 4:47
I am so pumped because this is not an exaggeration. You are the first realtor first to realtors, you and your partner that I think are actually doing the most important thing with respect to staying in touch with The public, which is providing actual content that people care about and need, instead of just going, Hey, I’m gonna post a Facebook ad. And here’s my new listing. How cool is this? Like, nobody cares, right? But if I’m moving to Portland, I’m gonna find your videos, because they’re all about what I need to know before I moved to Portland, and what neighborhoods and it’s so brilliant. And of course, I’m going to reach out to you guys, because you’re the ones providing all that great content anyway, I’m getting way ahead of ourselves. Tell me about tell me about you. How did you how did you get into real estate?

Jackson Wilkey 5:30
So pretty funny, I actually and this is the kicker, I just moved to Portland two years ago. So I don’t know anybody. Nothing. I came here from a little town in northern Idaho, to get to the big city came for a sales job. And it was actually had a friend or my wife had a friend whose husband worked in the escrow business. So I got on as a sales rep for an escrow company. Basically, everybody knows that title. Rep. And sure, I had no idea what the hell I was doing, because I just came from a, you know, a blue collar town where I was building power lines. And so Anyways, enough of that I got into sales at this escrow company and learn quickly that Realtors really wanted value. You know, that’s what we hear all the time. So I started figuring out that, like, video was this thing that all realtors wanted. And so I just kind of got super in depth of learning it, editing, shooting it, all of that stuff. And after literally 10 to 11 months, I was like, What the hell am I doing? Like, I’m on the wrong side of this, I feel that I could, you know, really leverages myself to get business. And then also I met Jesse, my business partner. He’s a very traditional style realtor who in his first year did like 12,000,011 point 5 million. Wow, traditional cold calling, boss, right? So anyways, we kind of hit it off, he really wanted to bring this like marketing and video to his business. And I was like, screw on jumping over. So we kind of like, teamed up, kind of per se, I got into real estate. And I’m like, I’m just gonna crush it. I know it. Well, I found out literally the first four or five months like this is hard as hell. Yeah. And so I was doing cold calling because he was so good at it. It was like easy for him. For me. It’s the hardest thing in the world. Like, I can’t ask for business. I can literally go anywhere. And I’m going to stand out and people will know me. But I couldn’t call call couldn’t do or not couldn’t do that kind of stuff. So I was really leveraging video. That’s how I got into real estate. I don’t know if you want me to keep going. But like, yeah, no, I love the story. Yeah, so because the story is kind of what got us to where we are today in a very quick timeframe. So like, literally, I’m getting to a point to where like, I’m gonna work myself back into working a real job. And, you know, it’s pretty stressful. But I’m like, I got to start leveraging this video. So here’s what’s really important. Everybody knows who Gary Vee is. And he always talks about being the digital mayor of your town. And so doing these interviews and restaurants and shops, and we started doing this really, really hardcore, like going to all these bars, restaurants doing the interviews and the town, the business owners, they all loved it. We put it to Instagram, we put it to Facebook everywhere, man, and it was killer. But we never got one phone call from it, dude. So I’m like, What the hell? Like, none of this works, man. What do so now I’m like, Okay, it’s real crushed. I need to figure out like I love video, this is how I’m going to get business or I’m going to get out of real estate. And I got down this just absolute rabbit hole wormhole of SEO, search engine optimization or, and leveraging the second largest search engine in the entire world. YouTube, YouTube. Sure. Yeah. So that’s really how it started. And then I didn’t know what the hell I was doing. So there was a lot of trial and error. But now we’ve got we got the systems Absolutely. Dial.

D.J. Paris 9:03
Yeah, let’s talk a little bit about the kind of content you guys provide. Because for our listeners, who are mostly real estate agents, yeah, brokers, realtors, you know, every state calls a realtor is a little bit of a different term, but, but we have realtors, and essentially what what you guys have done is what I’ve been preaching. We have 650 Realtors at our company. And I tell all of them to do this. Nobody does that, of course. But this is really important because essentially what Jackson did, and he talks about cracking the code, and there’s a lot to this. It’s not He wasn’t just, you know, throwing darts in the dark. But essentially, he started you know, you can also think of it logically too. It’s like, what’s the kind of content that somebody who’s moving who is going to be transacting in real estate, especially if they’re moving to Portland or within Portland? What are some of the videos they might be seeking out prior to them buying or selling right? And so that’s what that’s what Jackson’s did and Jesse and they now have a huge treasure and library of this content, where it’s like, we’re the best neighborhoods. Hey, here’s some things you need to know before you move to Portland. So they created all this unbelievably smart and good content because it doesn’t, you can’t just put the content out there if it right up high quality because someone else will outrank you, based on you know, how long people watch and all of those those metrics. But basically, you guys probably just sat down at a whiteboard and said, What are the topics that people need to know when they’re thinking about moving either to Portland or within Portland? And then you started creating great content? Right?

Jackson Wilkey 10:35
Right. So there’s a lot there. So what real estate agents traditionally do is usually Gary Vee was very, I reference him a lot. He’s definitely a motivator, but talked about like 90% of people who like on on Instagram, Facebook, YouTube, put out selfish content, like does that help?

D.J. Paris 10:52
Yeah, we were just, we were joking. We were just joking about this offline. It’s like, yeah, hey, you know what, what Realtors do because it’s easy, is they’ll post a link to their newest listing and say, Hey, guys, I have this listing for sale. And that’s great. And that’s fine. But it’s not really providing value to the 99% of the people that follow you who actually aren’t in the middle of, you know, wanting to buy or sell a home. It’s nice, and it makes something hey, he’s doing well, that’s great. But it doesn’t really provide them any value.

Jackson Wilkey 11:17
Well, here’s the number one thing it was never searched. So that’s, that’s the true and that’s, that’s the difference. And so, it I always reference it. It’s like on Facebook, when you look at like you’re scrolling through your feed and your friends sitting there and he’s at the Subaru dealer every single day talking about come down and buy a Subaru from me like you just go right past it. So real estate agents, not not because it’s easy. They just don’t know better. Like they see agents posting their open houses and listings, and maybe their principal brokers are older, and they’re telling them to do these things. And so that’s what you see. But they’re always starting with the verbiage of look at me in my open house and look at me and my listing. And none of this assertion, it kind of comes off as like selfish. And yes, I think if you wrap your head around, like, you know, the value proposition. So what we did was Yes, I got absolutely obsessed. I’m like, holy, I don’t know if you cuss on here, but like, Sure, whoa, holy shit, I figured out there was I have the documents still on my screen on my computer. I found 13,200 searches every single month that had no competition. And that was 27 video titles. And I’m like, holy crap, now I’m cracking into something here. So I started just writing video titles down and then clicking on them. And what I’ll use this is, you know, anybody listening, you can download Keywords Everywhere. It’s a Chrome extension that used to be free when I started. Now, it’s $10. And you get 100,000 keywords. So literally, you can search for months and months and months, every day, you will not run out of your keywords. So 10 bucks is the most worst thing in the world. So what it does, sure, it attaches itself to your I use Chrome. So it attaches itself to Chrome as an extension. Anytime you search anything on Google or YouTube, it’s going to tell you how many times that is searched. what it costs to pay for that, that longtail keyword or that keyword and the competition. So what you do is you just start typing in random things, and you need to wrap your brain around. You really need to wrap your brain around what people are searching for. This is an absolute search engine. People want answers to their questions. So I found out like, hey, people, when they’re moving to my city, they want to know how much it costs. So the cost of living in Portland, Oregon, well, that was searched almost 6000 times a month. And guess how much competition zero. So now I rank for that video, I have the number one video that gets 130 130 to 300 views every single day now just cracked. You know, we’re close to 20,000 views on that video alone. And guess what? I shot it with my cell phone, edit it for on iMovie for free. So yeah, man, it’s it. That was the game changer right there.

D.J. Paris 13:57
Yeah, this is really important because as marketers or as realtors, we’re constantly thinking about how do we get in front of our clients? And more importantly, we often think how do we show up number one on Google, right? Well, for a realtor that’s really hard to do. You’re competing against for and when we talk about showing up number one on Google, we’re talking about showing up for phrases, wherever whatever your specialty is, right maybe you specialize in a particular neighborhood in your in your in your town or your city and you want to show up number one for Best Realtor in Lincoln Park or somewhere in Portland, right? But the problem is, you’re competing against a ton of other players in that space. Right? You’ve got Zillow. You’ve got Redfin, you’ve got, of course, all the brokerage firms that also want that lead. Right. So we’re talking about Google searches. Well, it’s really, really hard to rank organically in the top three slots. In on Google just really difficult. It costs a tremendous amount of money even to earn your way up there. You can certainly buy your way up there with ads, but it’s really difficult to actually earn a natural spot there. However, the most forgotten about a search engine for this type of business is really YouTube, right? So people are still searching for those exact same phrases and keywords on, as Jackson said, the second largest search engine online, which of course is YouTube. And as Jackson said, there were no other players in his space for those those key phrases.

Jackson Wilkey 15:20
Yep. And that is exactly right. So when you look at it, like Google, and blogs, there’s billions and billions and billions of blogs or blogs, and it is so hard to compete. It’s basically impossible. So that was what we did is, is I started looking into YouTube, which, if you don’t know it, Google owns YouTube. So it’s literally the same search engine. In fact, you would be surprised how many people reach out to us or when they’re here for tours. And we always ask, you know, like, how did you find us? We know it’s through YouTube or through video, but which one? Or how, in a lot of our like, actually, I was just searching on YouTube, like, you know, neighborhoods in Portland, or cost of living in Portland, in your videos actually popped up first. And so I clicked on him. And then I’m like, holy crap. And I literally went down this rabbit hole of watching all your videos, which are really great, by the way. Thanks for doing that, sir. Yeah, do you like Google even understands that there’s too many blogs. And Google understands that everybody’s watching video. And so they’re starting to pull videos over into their platform. But once we realize that, like, like, people are wanting to really figure out what it’s like to live there. And it’s a stressful situation. Nobody really just like plans their move for two or three years. And it’s graceful. Usually, it’s like a job move or relocation or something happens in like, Okay, I’m moving. That’s two years ago. That’s what happened to me. And guess what, what do you do? And I started researching a bunch, where to look for family? You know, I got three kids. So I gotta figure out where the schools are. You got to figure out what’s the best place to live. And guess what, when you look at it on a map or read a blog, it just doesn’t give you what it feels like. And so that was really when things changed for us is when we actually started figuring out what people were asking about living in our territory. And then we covered it with those videos. How does the traffic Well, me and Justin went and got stuck in traffic and showed you how bad the traffic was or how to avoid it. You got, you got family, we talked about the top 10 neighborhoods for families, you’re a single we did the best neighborhoods for single. So we really just capitalized on on the search engine on search engine optimization, figuring out what people were searching, and doing exactly that title, that longtail keyword in YouTube and ranking very quickly for it.

D.J. Paris 17:34
Yeah, it’s brilliant. I was it was funny, we are recorded got a little screwy. So we’re gonna, just sorry, Jackson is actually covering something we covered, but you guys won’t won’t know that. So I’m going to tell the story again. So I apologize, Jackson, but it’s a good story. And this is really important. So I was on a trip to Ireland with with my father earlier last year. And we were going from town to town. And as you do when you go to Ireland, and of course, there’s so many towns, and there’s so many things to go see and do. And there’s a million pubs. And there’s just there’s so many restaurants and places to stay. And it is super overwhelming, especially if you’re trying to cram in, you know the number of places that my dad and I did. And so what we ended up doing is every day we’d look at our our book that we had about touring Ireland, and we would go to the specific city and see what all the sites were. But then sometimes that didn’t even give us a really good sense of like, what we should actually go see you have to really trust the author of that book. And the author was good, but wasn’t always right. And so what we ended up doing after about the third day, we realized, you know, we really need to check out some of these things ahead of time. Right. So we went on YouTube for these and we would start searching for Okay, top 10 things to do and Dingell or whatever town we were in Kilkenny or wherever. And then we would actually see because people would do a tour of different sites, it would say, Hey, that looks pretty cool. Or maybe that one. And we would do that. And even sometimes we would just listen to the audio as well if we were driving and couldn’t watch the video at the same time. But the but the point I’m making is that even though I had searched online, I had read all the blogs and there’s a million blogs about touring being a tourist in Ireland. And I saw a lot of pictures and I got a general sense the videos really clinched and and after three days, we just abandon everything and watch videos. And so we were this is a perfect example. And there believe it or not even for Ireland, which is one of the most touristic company countries in the whole world. There weren’t that many options, believe it or not. So. So this is exactly what Jackson’s talking about.

Jackson Wilkey 19:27
And I’m you know, I’ll mention it again, if I can’t remember the beginning of from our recording thing, but like I’ve actually worked myself out of real estate in less than a year. And I want to make that a point because real estate really wasn’t my thing Jesse’s like the greatest real estate agent ever. But in Listen, in basically six months, I’ve figured out how to leverage a platform where there’s 2 billion people on it and figured out that you know what, even though there’s billions of videos on There, there’s really nothing about your city. Like that’s really informative. And maybe it comes from somebody who just lives there and happens to do a random video in their apartment, right? So to get out into your community, and this is when it really changed for us is when we started vlogging with a GoPro Hero seven, like, it’s a $40 camera, it’s the greatest camera of all time. And we literally just hit the ground running and started just showing you what these neighborhoods were showed you with downtown Portland was we bought a drone, which if you don’t have one, there’s a million photographers out there who have them, and they’ll sell you pictures or give them to you, if you give them credit, which started putting the drone in the air and showing you like, Hey, look at this neighborhood. And we would get up in the air, talk about the main streets. And then we walked down the main one, here’s all your restaurants, shops, bars, your walking distance of ease your 15 minutes, you can actually see down the road, you can see the towers of or the buildings for downtown, you’re 15 minutes away. So if you’re going to be working, yada, yada, so we really started figuring out what people were searching. And found out, there’s really no good content on YouTube about our city. And we went from getting a viewer day three views a day to now we get sometimes 1500. So that’s in, you know, six months, basically 10 months since our first video, hundreds and hundreds of 1000s of views. And now we’re the number one most suggested channel. And that’s what’s important. So if you type in anything, Portland, Oregon, and you don’t happen to catch one of our videos, which is rare, you’ll watch one and at the end of it, they’re going to suggest our video. So we get a lot of views from the suggested platform. And people are watching us like sitcoms, because when you are moving or you’re traveling to Ireland or whatever, that’s a real like right now situation. And you want to just engulf your brain with as much information as possible. And so they go down these rabbit holes of watching our videos for hours and hours. And guess what? Every phone call that I get? Imagine this. Every phone call we get is somebody that’s just like me that likes the things I like that likes my personality. Yeah, we get the hater comments all the time. But I don’t want to work with them. I get people I mentioned brewskis all the time. I love beers. And I’m always like, this is my favorite join my family and I just went here last weekend, we got some brewskis. So people call me like dude, Jackson, we’re coming up by the house, hey, when we come for a tour, we’re buying a brewskis these people are my people, like I’m friends with these people immediately. And I’ve never met them. And here’s the funny thing. We do so many tours now. And again, I’ve worked myself out of this. I literally just do YouTube videos every day because we branched over to Seattle, Washington, because again, nobody’s doing that. And when I was doing the tours and stuff, I would be like, oh shit, like, I don’t know what these people look like. So I would park and I’d kind of like just look around and I would look at whoever it was. And they’re like waving their hands.

D.J. Paris 22:53
They know you are of course.

Jackson Wilkey 22:55
Oh my god, Jackson, it’s you like that must be them. So it’s a really good feeling. And yeah, there’s there is. It’s really tough. It’s not easy. I don’t I don’t want to say that. But there is no competition. If done correctly and optimized in SEO, holy crap, it can literally change your life. Change your business. It really quick. Yeah, and

D.J. Paris 23:14
it’s a marathon, right? It’s definitely not. You put up one video, maybe you get lucky. Probably won’t. It’s kind of like this podcast. So I started it. I thought, boy, if I was I’m not a Producing Realtor, either. I thought, wouldn’t it be cool, because we have so many Realtors here in Chicago. I said, if I was producing, I would want to know what the top 1% is doing to grow their business. And so I thought, you know, I know the realtors that our firm, would we have some of those people, of course, but not all of them. I know, they would want to know. And then I started interviewing, I said, I wonder if those top 1% Realtors would be willing to talk to me. And of course, they were thrilled to do it. Because it’s a way of giving back as well. And even producing these videos, whether or not you get leads from it, you’re giving back to the community. And you’re giving back to people in a way that’s really, really valuable. Now, of course, you want to do it to generate business ultimately. But if you go into it from I’m going to create the best possible content for my audience, even though my audience doesn’t even know me yet. And you just put your head down and keep doing it and learn. There’s there’s obviously a lot of technique there. But at the end of the day, the content wins over everything. And so we started doing this podcast for that exact same reason you’re doing it and and I don’t even promote the firm I work at because when I’m interviewing brokers from other firms, they probably don’t want me doing that. So I never have and sure enough, just as you were saying, people find you people have found me going, I’m hooked on the show. I love the content you provide, hey, what’s going on at your firm, right? And that’s where I get so we have a very similar idea what I’m not doing however, and you’re getting such a great idea is utilizing YouTube. So I write a lot of content, I write blogs, I write for magazines, I do a lot of those things, but I don’t make the videos and so what you’re doing is creating so for everyone listening that There’s a lot that you can take away from this right? So start thinking about what’s your specialty, that’s really the most important thing is, what geographic area? Do you specialize it? And if it’s a particular neighborhood, depending on how big your city is, or if it’s a suburb, or if it’s the city itself or whatever, figure out what gets you the most excited what you like what you know the most about, and then don’t always just talk about real estate, right, figure out what kind of content that people are thinking about moving into this area? What would they need to know? What are they interested in? Yes, of course, real estate is part of it. But like, they probably want to know, all what this what schools are going on here and, and what the local cuisine is like, and also what bars brewskis are available. Right?

Jackson Wilkey 25:40
Exactly. And you add on that real quick, like, you need to work to your avatar to and you need to work with people that you know, you think are going to be buying houses. And ultimately, and I don’t want to say this in a negative way, but like who have the money and resources to buy houses. And so we kind of cater to that. And that’s something that you will really test and as a blog writer, you probably find out like, oh, this title works Oh, in this area, right? So we have these video titles that really work well. And when I started really talking about at first I was kind of nervous to tell people I wasn’t from Portland, I just kind of came as like, you know, important real estate shares and doing these videos and then I’m like, Man, whenever I tell a story, you know of my like something that I did or Jesse tell the story like that watch time is longer, the video performs better. And so I did a video like, you know, moving to Portland, Oregon, my story and I literally just talked and it’s just a headshot stop video green screen video about when I moved here. The struggles, you know, daycare. There’s so many families that daycares were so backed up. So please, please, please set up your daycare before you come that caught me off guard. And yeah, so I worked towards these avatar and when you said schools that really hit because, you know we have hundreds and hundreds of reach outs and so like literally 8070 80% of them people are coming. They either have a job already or you know, most of them already got the job already and they need to find schools like here’s the here’s the one thing I want to get across to that it’s just kind of popped up before for forget. So they’re looking for schools, right? They haven’t even searched three bedroom, two bath house, four bedroom, three bathroom house. We are literally catching these people before they get into Zillow and Redfin. We are so like at the top of the funnel, these people don’t know what house they want, yet all they know. They’re all they want to know is where to be living. And then the house comes second. So as everybody gets scared of Zillow and Redfin, and all these big, big neighbors, like, we’re getting ahead of them. And so these people were like, well, I don’t really know the house I want yet, you know, I guess we’d like you know, three bed, we want a yard, you know, we’d like a little bit of space, you know, whatever. So they go through it then, but they hadn’t thought about it. You know what I mean? That’s pretty powerful. So then when we sit there and go, perfect. These are probably like the top three areas that we really recommend. And they usually say, Yeah, we like this area in that area, too. We’re like, okay, so when you come, we’re going to set up your tour date, and we’re going to show you those, but we’re going to take you to the areas we think I’ll fit you in like 90% of the time the two areas they pick or like they’re like, No, I couldn’t live there. We’re like we knew that. So here, we’re going to take you where we think fits in there, like, Oh, this is the best. So we know it. We set that up. But then, you know, we give them a freaking custom property search in our CRM, and they think it’s the greatest thing ever. You can do that. Like Sure, yeah. It really easily. And so, yes, you talk about value and content, like these people are just wanting to know what it’s like to live there. And then they will literally use you for everything, everything else. They use our preferred preferred lender, they use our agents in their state, like we literally just take over this whole situation because they trust us more than anybody with their move.

D.J. Paris 28:56
Well, yeah. And you just brought up a good point. And this is really important too, because of course YouTube is global. And people from Portland are not the only people who are searching for this content, they find it somehow and all of a sudden they’re like actually I’m moving to you know Santa Barbara and you’re like Hey, no problem. We have a partner there I can find the best realtor there and get that over to you. And then oh by the way, that’s a referral fee to you. So this is a huge referral machine. So when you said you you talk your way out of real estate, you’re really not kidding what you’ve become is a lead generation machine of course, and that’s free every broker once you did it for the brilliant says you did it before they ever met you. That’s brilliant. They haven’t met you in person but they already know you because they like your content because it’s good. And it’s and it’s available and they can find it and it’s you know better than anyone elses for that particular though

Jackson Wilkey 29:46
certainly everything people have taught you about providing value and making these people trust you like you know you but actually like this is how you do it. This is exactly how you can do it. Very quick and it there is no more powerful platform and YouTube is only growing. Like I said, Google is putting way more videos on their platform. YouTube is sponsoring it was sponsoring the Major League, playoffs, everything like YouTube is growing at a rapid rate. And it is a incredible search engine that is just wide open in our space. So we love teaching it. And people always ask, like, why are you giving all these tips like my YouTube agent channel, it’s literally the YouTube agents. I give so many tips in there because one that just opens up more doors for me if you’re in Lansing, Michigan or something and you have somebody from Portland moving there, then you’re gonna reach out to me and say, Hey, someone’s moving from Beaverton, Oregon, can you take care of him? Yep, for sure. It just opens this, like, we want to build channel partners. And that’s how we really start searching. If, if we don’t have an agent in an area, we go to YouTube and search and see if we can find one. And usually we can’t, in fact, most of the time you can’t. So then we try and find somebody who’s really good social and can close these deals. But yeah, we’d love to build these channel partners out and, and connect.

D.J. Paris 31:05
So if you’re if you’re a broker who’s listing a realtor who’s listening, and you want to learn how to do this, and you should learn how to do this, because look, you know, you can always buy Zillow leads, you can buy Redfin leads, there’s a lot of places that will sell you lead leads, because there’s a lot of great lead generation companies. But what we’re really doing, or what Jesse Jackson are doing, and there’s nothing wrong, of course, with purchasing leads, that’s great. There are a lot of great services that do that. But what what we’re what we’re really doing is introducing the people you don’t yet know to you through really important content that they seek out, so that you’re not even pushing it their way going watch my video watch, but they’re finding you. So there’s a lot less resistance. If they liked the video, and they like you, then of course, hopefully they would reach out when they have a real estate transaction.

Jackson Wilkey 31:53
Yep, that’s what it is. And I mean, there’s a lot that goes into optimizing a video so that you can rank and just know if you do start. It’s a beast man, it takes a lot. I like I said, I built a new channel living in Seattle, Washington, and I don’t even live there. But it’s wide open. So I do a lot of screen screen videos. And then we’ll we’ll drive the hours up there to get some B roll footage. But holy crap, starting over again, I was like, This is so hard. I’m getting like one view a day or four views. And it took me four days to get another subscriber. So it it takes time. And that’s probably another reason why there’s nobody in this space. But if you can dedicate even just one, one video a week that is keyword research, and you did that, you know you’re talking 50 videos in one year, you’re gonna be ranking, you’re gonna have some videos at the top, and you’re gonna get phone calls for sure. So optimizing, you know, thumbnails, titles, tags, descriptions, there’s a lot to it. But man, I started from not knowing a damn thing to really perfecting it quickly. So it’s definitely doable.

D.J. Paris 32:57
Yeah, it’s funny. So when I started this podcast, we did it, I did it entirely for free, on top of my my full time job for about a year and a half. And occasionally we’d have a sponsor reach out to us and say, Hey, can we buy a spot as a live read on your show, with a little onesie twosie here and there, we never sought them out. And then all of a sudden, about three or four months ago, we had a national sponsor reach out to us on their own going, Hey, your show is getting a lot of attention. And we can see that you guys are probably getting a lot of downloads. And even though we were only focused on the Chicagoland area, we’re talking to brokers who are successful here. And they said, We want to buy 13 episodes, and they threw stupid money at us, and we had to take it. And so then all of a sudden, I went, Oh my gosh, this could this, this could be a business. It’s not a, you know, a huge business for us at this moment, because we’re really just focused on providing value. But now all of a sudden, we have lots of national sponsors that are reaching out and now every episode is sponsored. But it took I can’t even tell you the hundreds of hours I’ve put into this, over the last two years just focused on providing value good quality content, just like Jesse and Jackson do in Portland and now Seattle, their whole focus is on we want the best quality videos for the keywords and the and the questions that people are searching for on YouTube. And and then of course optimizing it, and that’s what they’ll teach you how to do. So I could not be a bigger fan of them. And let’s let’s promote your your, your your your course, as well. So it’s the YouTube agents.com. We’ll also have a link in of course, the notes and we’ll promote it also on our Facebook page. But there is a discount which we’re figuring out right now. But there will be a discounted put in the the code DJ. So just the letters D and J both capital my name, DJ and you’ll get a bit of a discount but to talk just a little bit about the course.

Jackson Wilkey 34:48
Yeah, so what I wanted to do and that’s the thing with real estate, there’s so many courses as you know, and I’ve gotten into a few and unfortunately there are ones about cold calling stuff so I didn’t really gain I think from it, but they were very long, there was hour, hour and a half videos. And I don’t think anybody’s attention can last that long for a long time. And then there’s like 12, like 12 sections at all. So I really broke it down into like three minute videos, the longest video I have, I think is like 10 minutes. And that’s really like diving into editing and stuff. So instead of buying like an editing course, and, you know, SEO course, in a YouTube course, I combined it all. So even if you don’t have a YouTube channel, like the opening section is creating your YouTube channel, show your channel art, all of your channel tags, what settings need to be set, so that this thing turns into an absolute mousetrap lead machine, and then it’s, Hey, let’s figure out all your titles. Let’s get 20 3040 video titles real fast. And then let’s let’s shoot these my first videos and when you talked about quality, that isn’t per se, like these flashy listing videos dry, it’s more like content. My top two videos are still ones I shot on my cell phone because I gave true true true answers cost of living and the pros and cons. And I told you my pros and cons and they dominate. So I literally these people typed in pros and cons of Portland, Oregon, which is searched a shitload and I did a title. And I told you five pros, five cons, five things in the middle. So like I gave them answer, and they stay throughout the whole thing. So quality is, you know, we’re getting a lot better now. But quality is it’s a search engine, you need to be answering questions. So if somebody asked you that question offhand, how could you answer it. So I teach you this in the course. And it’s like, really building your videos with the hook, the intro, the the meat, the call to actions, like, there are certain ways to do this to really grow fast. So it is literally a to z. And then when uploading is very important to optimize and rank even for tougher keywords. I know how to do that now. And it’s through optimization, where other videos other creators did not optimize using descriptions, titles, tags, all of that, and then creating the most clickable thumbnail. So there’s a lot to it, but it’s all broke down into little three, five minute course era videos, and a lot of them so you can reference back and it really, it’s one of a kind that if you look, there’s no Realtors doing this really anywhere. So it’s one of its kind. We’re really trailblazing this and man, don’t be the second third, fourth Realtor in your market to do this because it you will own your market if you can get out there. And if there’s somebody, I’ll teach you how to get above, Okay,

D.J. Paris 37:30
wonderful. Well, hey, I think that’s a great place to park and I think, you know, I would love to have to have you and even Jesse Of course, as well on the show on a regular basis, because these are, you know, we could do a lesson, you know, a month or at least something to consider, but I know our audience is going to eat this up. So even if this is our only time doing this, depending on how busy you guys are with the videos, you’re doing, man, good. But we definitely want to promote, again, go to the YouTube agents.com Check out their course, also, you know, they also provide content for you the realtor on their YouTube channel as well. So there’s that he provides a lot of content for free. So it’s not Yeah, and that’s really important because as we know, you know giving away quality and when I say quality content, I want to just go back for a moment just to make sure because you brought up a really good point Jackson, about the about the the quality, I didn’t mean the quality of the video being shiny and bright and beautiful and sharp and having really cool edits and all of that’s really cool and useful. But the quality of the content reigns supreme and I just mean answering the questions in an authentic way giving the most best content possible you know, and answering those is always going to win and then yeah, you’ll get better at editing just like you did right but and but you know what I want to do is have you guys on more regularly, but in the meantime everyone should go check out the YouTube agents.com and and just to let you get this are this Jackson has been in business less than two years in real estate moving to a new city, Portland and now also doing the same thing in Seattle, which he had never, you know, never lived in either. And now from from you know from Idaho out to Portland and now is on pace to close 100 transactions and then you know, within this year has done 12 million in the last six months, all from YouTube. Like that’s, that’s an it’s it’s crazy.

Jackson Wilkey 39:22
Yeah, I got this thing dialed man. So we branched out to Seattle. And I’m like, All right, I’m going to use everything, all my tips and tricks my knowledge. So it took us about three four months in Portland to really get reached out because I’d figured out and in Seattle in five weeks we had nine reach outs already and their median home price there’s like well over a million bucks so and we’re going to be doing lots a lot and we won’t close any of those. We actually have a team there that’s agreed to give us 50% of every commission back so nice. We will feel that every call we will get our team in in Seattle to we set up a zoom call and I’m just keep going but I will come back every month. I’ll come back every other week. Like hey, I’m so passionate about this stuff I forget Love it. And I teach a lot of it. But yeah, we do zoom calls. So these people call and the first thing we do is get them on a zoom call with our lender, with our buyer’s agent. You know, we had hired buyer’s agents. How great is this? She’s brand new, she’s never had to pick up the phone and call one person, she answers three to 10 calls every day. So she feels these calls, she sets up the Zoom calls, where we get face to face and half the time they’re so starstruck, you know, it’s just really funny. And then we plan out their trip there, you know, whatever we and then sometimes you get the homerun where you just write offers without them even come in, but we’re at the process absolutely dialed in if you know I’m always available to me and find me anywhere social message me, dude, I love it. I’ll will rap back and forth about it. So yeah, man, it’s wide open. There’s really no one doing it. And this is the way of as as a lot of big disruptors are out there. Hey, providing answers to really tough questions moving to your area is still number one.

D.J. Paris 40:59
Perfect, well, Jackson Wilkie from YouTube agents and also from next home Realty connection in Portland, and Seattle. And of course, really, from all over because you’re on YouTube. So we’re just

Jackson Wilkey 41:09
everywhere, you’re everywhere, I will mention one thing that I’m super proud of. And Jesse really took the reins on this, we started a Facebook pro group $49 a month and it’s just filled with agents. It’s growing like crazy, who want to grow channels from all over. So it’s not one of those groups where you post your video and get likes and subscribers like it’s not that it’s literally training, access to me. And it’s going to be a huge referral platform. So what you know, when it when these leads come up, it gets posted to the group, and whoever’s in those areas scoops up those leads. So it’s a killer, one of a kind, pro Facebook group, too. So that’s on the YouTube a team.com. Got it, you can sign up for that you can check it out. It’s the pro youtube for YouTube agents pro Facebook group, you can check it out. But you’ll have to sign in to the YouTube agents first to get in. But yeah, we’re everywhere. Awesome, guys.

D.J. Paris 41:57
So again, you the the YouTube agents.com Use promo code DJ for a discount. And I this is going to be so well received, we’re going to have you guys on on a regular basis. But there’s two things you can purchase. One is the full course. And that’s what the promo code discount. And the second one is the Facebook pro group which is getting direct access to Jackson and Jesse and all the other members to support each other get tips tricks on how to do these videos. Because, look, guys, I mean, technically, I did have a podcast before I started this one. But that was years ago, and I was just kind of screwing around. I learned how to do all this stuff on my own too. If you just focus like like Jax was like, do one video a week. And by the way, if you just turn your phone around and film yourself for the first several months doing those videos, as long as the the the content, the quality of the content is good, it’s good enough for now and then you can get better and better. But it’s if you do this I like I’m living proof of this Jackson’s living proof of this, you do this. And eventually if the if the quality of the content is good, eventually listeners in your case viewers show up. And then of course, sales are results as well. So thank you so much for being part of the show. We really appreciate I’m so glad that we connected and it’s this is awesome. So thank you on behalf of the listeners. I appreciate you guys Jackson and Jesse was was on for just a moment. We appreciate you guys being part of the show and sharing your knowledge with our audience. So thank you. Hey,

Jackson Wilkey 43:21
buddy. Yeah, let’s get back on there. Hit me up. I’ll come back on and if you get any questions, you know, in your comments, reviews or whatever. We’ll answer those on the next

D.J. Paris 43:29
one. Awesome. We’ll do thank you so much.

Jackson Wilkey 43:32
Yeah, you bet.

The fact that Steven Koleno has closed over 300 sales transactions this year (his second year doing sales) as a real estate agent is astonishing, however, it’s not surprising. In 2016, Steven closed over 1200 MLS rental transactions. He wanted to perfect that model before moving on to sales. Steven is currently the #13 highest producing agent in Illinois (out of over 60k brokers). In this episode Steve shares how he builds systems to become more efficient, effective, and how you can do the same!

Steven Koleno can be reached at 630-796-6500 and skoleno@worthclark.com.

The Koleno Group

Transcript

D.J. Paris 0:00
This episode of Keeping it real is brought to you by Quicken Loans real estate professionals. When you work with Quicken Loans, you have an agent relationship manager available to you and your team. These dedicated experts are part of the agent relations team. They serve as your single point of coordination, so you can count on them to keep you in the loop throughout your client’s entire home buying process, call 888-980-2891 or go to real estate dot Quicken loans.com. Today, call for cost information and conditions equal housing lender licensed in all 50 states NMLS consumer access.org Number 3030. And now onto the show.

Hello, and welcome to another episode of Keeping it real the largest podcast in the country made for real estate agents, by real estate agents. My name is DJ Paris, I am your host and guide through the show. And we’re in December and it’s starting to get cold here in Chicago. Hopefully it’s a little warmer, wherever you are, as so thank you for continuing to listen and support our show. We have actually doubled our numbers from the since this time last year, I just looked them up, which is really exciting and cool. And we have sponsors and so we appreciate everyone who continues to listen. And if you want to continue to support our show, tell a friend if you know any other realtors out there that could benefit from listening to secrets of top producers like Steve, which you’re about to hear in just a moment. Please pass this podcast over. Anyone can find us on any podcast app, just search for keeping it real podcast. If you’re an iTunes person where their Google Play Stitcher, really anywhere podcasts are served. And also you can stream every episode. For those of you that aren’t really into podcasts, you can stream every episode right from our website, keeping it real pod.com. And lastly, join our Facebook group which is facebook.com forward slash keeping it real pod or just search for keeping URL podcast. And the reason for that is number one we post. We post every time we have a new episode. And you can obviously get you know notified when we have new episodes there. But also every single day our producer Liz comes out and posts an article that she finds online specific to helping you grow your business. We do that every single day. So guys go to facebook.com forward slash keeping it real pod and like our page so you can get those notifications. All right. I hope everybody has a wonderful holiday season. We’re going to crank out a few more of these episodes before the end of the year. But right now on to our great interview with the great Steve Kalina.

Today on the show, we have Steve Kalina. Over the past few years deep cleaning has quietly built a successful track record representing investors in their real estate transactions. Steve began his real estate career in 2006 as a real estate investor himself and spent the next 10 years specialising in the single family rental industry, from building his own leasing company of 60 rentals to later becoming responsible for the overall operational performance of 820 million in assets and 4900 single family homes as vice president for the largest publicly traded SFR REIT in 2016. His leasing career hit its peak when his team closed 12 153 MLS rental transactions, I want to say that again. In 2016, he closed 12 153 MLS rental transactions. He has been recognized by car as a top 1% producer for both rentals and sales. Steve transitioned to sales only two years ago in 2017. And this year, he and his team are on track to close 300 sales transactions. This is only his second year in sales full year in sales. We are so honored to have you on the podcast. Steve, welcome to the show.

Steven Koleno 4:14
No thanks for having me. Great introduction. Thank you.

D.J. Paris 4:17
Thank you know, we were really excited. And it this is one of those things where earlier just before Steve and I hit record, Steve says I do things a little differently. I’m not sure the audience’s I said no, this is exactly the kind of thing the audience wants to hear. So we’re so we’re so honored to have you. By the way before we get started every effort to follow Steve and all of his different efforts, go to visit him at connect with steve.com and there’s links to all the social profiles there as well. So Steve, tell us a little bit about about your journey and how you got into real estate.

Steven Koleno 4:48
Yeah, you got it. Yeah, I know the some of the numbers are a lot different than most people and you know, you only know what you know. So I’ll give you my background and I think some of it will help make a little more sense but I mean, started basically back in 2005 2006. So I was I’m an engineer by trade. So even though I’m an I consider myself an older man going to be 50 Soon around the corner, I have always bet had that technology, you know, side to me. So I was an engineer, I worked in a health care company as an engineer for about 12 years for a large healthcare company. And then in 2005, and six actually got a back in 2005, and six, we came across a i, it sounds weird, but there used to be something called Carlton sheets.

D.J. Paris 5:35
And we know who that is, by the way, for the listeners who aren’t familiar Carlton sheets is a real estate investor, really a trainer, probably more than anything. And if you’re somebody who’s in the investor space, you’ve you’re familiar, probably at least with his name, and maybe some of his courses.

Steven Koleno 5:51
Yeah, it sounds funny, because it’s, it’s almost embarrassing, right? It’s like he was a late night infomercial. And one night sitting there. As a younger guy, I came across it. I remember reading through it going, man, this just makes sense to me. It really does. And I talked to one of my buddies, a good high school friend, and he’s like, Hey, our other high school buddy, who I lost touch with, was doing it in Arizona. So long story short, 2006, five, started thinking about my license 2006, we bought 23 single family homes. So it actually started where we started buying rental property. I wasn’t planning on being a real estate agent, I was just going to see if I can buy a couple of rental properties with a high school buddy, I would do the legwork. He lived in Arizona, he would bring the finances because he made some money down in the you know, in Arizona when the market was peaking back into 2000, you know, 234. So we went ahead and started doing that. And by the fourth house, I soon learned even though I was still an engineer that I could make some real estate Commission’s if I just went out and got my license, so never really worked with the public at all. I never went never became a real estate agent for that. I just did it to help us buy homes. So 2006 We bought 23 homes by my 27th house rental that we bought, we brought in a couple other like high school friends more so investors, friends and family investing. And by my 27th rental, we bought single family rental, I quit my full time job in 2007. And long story short by 2009. We own 65 single family homes, which sounds great, but we all know what happened in 2009. So I went through some pretty tough times between 2009 and 2012. And although we had a very successful business, at that time, I got to be an entrepreneur, self employed. It all came to an end kind of in 2012 timeframe, where we just finally couldn’t do it quick. And it wasn’t that it’s the the unique situation with that is it’s not that we necessarily failed. It was the bank started failing. We had actually made at that time 3100 mortgage payments on time and had never been delinquent. And then the bank started calling our notes due and that just it was kind of crazy to think about it. But ultimately, yes, yeah, we would have come because as we started buying more houses and you start getting in 4050 units, you can’t put them on your credit anymore. We did some mistakes. Of course, early on, I wasn’t an investor, right. So you made all the wrong mistakes, putting it on your own credit, sooner or later, you couldn’t do that. So we went to commercial local banks with commercial, you know, credit unions, local banks, and those are all commercial loans. They’re not 30 year loans that are locked in. So they’ve got different rules. And we got caught up in some of that. And long story short by about 2012. We were exiting that after we fought hard to try to keep it keep it around but and then ended up going into I knew I could go back and be an engineer probably make more money. But I still had this passion for real estate. It changed my whole life. I mean, when we were you know, an investor recruited a rehab company and did all this stuff and rehabbed every house from 27 to I have bought with partners, of course, we bought like 73 single family homes in our life. So I don’t do that anymore. I’m completely out of that. But back into 2013 14 timeframe. As we’re starting to try to figure this out. We went ahead and landed a job with a large private equity company out of New York who is going to come out and buy 2000 single family homes. So now we’re on the other side of the downturn, there’s a lot of there’s some good pricing and now some big kind of private equity companies or Wall Street companies are starting to come in and possibly buy some of these right. We got in there to help open up the market and buy the 280 property they bought and we leased and did all that and that was my first you know, kind of leasing within the corporate environment. I’m they decided to pull out

and stop buying houses rather. So sooner than later here, I worked my way over to another company, which was at that time the largest publicly traded company in the world that did this. And they owned I think when I started there, they own 27,000 single family homes. They were, you know, be at publicly traded, and within a year there because I’m, I’m kind of a workhorse and extremely passionate and hard worker. I became vice president there and ended up running a team of 46 people. And we manage 4900 homes in three states with my biggest market being the Indianapolis market. One month, we actually leased 252 houses just in the one month and in the Indiana, it’s a big number, and I wasn’t the broker, I wasn’t the they weren’t my MLS transactions at that time. But sooner than later worked my way over to one more institutional company, where I was the leasing manager over multiple states. And some of those big, big numbers you mentioned at the beginning, were working for one of these large companies where I ran a team of eight agents, I had six assistants, I did all the MLS activity, negotiated all the pricing, did all the pricing and had a team of eight agents who would take anywhere from five to 800 rental leads a week and show them Yeah, so I but I was an employee, right. As I tell people, the numbers sound great. It helped my branding and everything. But I was still an employee, you know, barely making over 100 grand a year. And it’s just you got to learn these fantastic systems. So yeah, absolutely. Yep. So in 2007, so it’s kind of weird. So because as I was going through all that certain people, ex, you know, old managing brokers, if I had my license in between while I was an investor would always tell me, you should just become a real estate, a real estate agent, like you could be they saw it, and I didn’t, because I never worked with the public, they’re like, You should become a real estate agent, you can be a mega agent, your skill set your drive your passion, there’s people who don’t have that, who make lots of money. In real estate, you have that and it just took me long. It’s funny, it’s to help, it’s basically comes down to the health benefits, like for for ever with kids. And I had a new kid on the way like I just My daughter just turned seven. But back then she was younger, I just couldn’t make that because you you know, to start in real estate where you have no, even though I have been licensed since 2005. I never worked with the public. So I don’t have a database of past clients. I don’t have anything. So it’s still scary to get started that way. But I did have this amazing corporate experience with systems and processes and business planning and goal setting. And that part I had so 2017, I had the opportunity to where I’m at now I’m with a company called worth Clark Realty, it’s 100% Commission model. And they had a unique opportunity where they were going to they’re one of the top brokers in St. Louis, and actually in the country now, but they were coming to Chicago. And I became managing broker at that time of worth Clark Realty. And it gave me the opportunity to give me a little bit of a salary and go out and do all the sales I could do. And gave me some health benefits. It was a unique situation, and it was all I needed to kind of get started. So in 2017, we did that for only about eight months was a managing broker. And then my sales career really took off so so really starting in the second part of 2017, we closed 16 deals that was it right? I was struggling to get started. At the end of 2017 we It sounds goofy. A lot of my story sounds goofy, but we bought that mat with that Matterport camera. One day I was. Yep, one day I was coming home and I and WGN we had one of the top agents who’s usually on TV. And I saw that ad and I thought if I want to be one of the top listing agents, I have to you have to compete with all these other agents and offer this so we actually bought the camera my wife now does that. Basically full time does all our Matterport you know, obviously the floor plans and laser measures your walls, it’s just it gave me the confidence, I think because I didn’t have confidence going into the sales side as much as I did rentals. So because I hadn’t done it right. So but we got through our first 16 transactions kind of with the general public in 2017. And then it kind of all took off in 2018. We ended up closing 124 deals different you know, I think car had me at 118 or something a little different because some of those were co listed.

But yeah, and then this year we are we are on fire so we were We were just closed our 260 at the the year, we had in extremely good may where we close 45 deals. So we close yeah, it’s it’s not Steven think about I think before that month we had never closed like, we were 18 and 22 was just pushing the envelope. But uh, back about a year ago when I started going from 50 to 60. I kinda I was kind of, even though my wife was doing my marketing, I was doing all my own paperwork, had noticed no assistance. I did every listing agreement every back agent transaction. And then I hired one of the best things I ever did was hire professional coach. Back in the middle of last year 2018. About August, we had closed about 50 deals, I had about 6065 listings. And I just needed to do something to try to help and that’s all it took. I mean, a coach saw you in there like you’re doing, you know, even though you got business going there like you you’re not, you’re doing it all on your own, this is going to be easy to easy to fix. Yeah. So now I have three full time admins, a part time MLS assistant, my wife does all my marketing full time. Now it’s a lot different. But I don’t run a team we’re in we decided to stay individual agent, and pretty much just focused on the listing side where we just implement processes and systems for everything. And I work pretty much with not all but a lot of investors. Right. So I worked with some really large investors from my background.

D.J. Paris 16:29
Got it? So are you predominantly looking for opportunities and then presenting to investors? Is that a good chunk of your time?

Steven Koleno 16:37
Yes, yeah. So I we don’t do as much like you know, battling it, I don’t have a lead problems. And I don’t have some of the same problems maybe an agent does, because because of where my background is, and where I decided to focus. When I started doing this in 2017, because we came off those pretty large numbers from doing rentals. My goal was really to be one of the top agents in the country, you know, in five years or so I didn’t know what the goal was, but I was putting it out there. And I actually study I’m uh, I am honestly that huge. Like business strategist, visionary with the stuff like I am trying to do, every moment of my day is trained to be different than everyone else. And I studied it in you know, like, at that time, the top agent in the world and in the Guinness Book of World Records had close 5800 Like, if you look he closed 5800 MLS deals, one guy 73 years old with three assistants. And we don’t, right, we can’t get that we don’t know. But when you research it or listen to him, he basically created a technology that list a property for 65 He works with 65 different builders in Texas, and within 12 minutes the home hits the MLS, so he’s not going on listing appointments. He’s not right, he builds a relationship creates a system and a process. And then don’t that meets their need. Right? Not how we see through traditional real estate, but meets that need of those builders. So it’s I went out with that mindset going, how long is it going to take? It sounds weird? I know, how long is that? But I hear 300. And I’m it’s I’m just you honestly are trying, you’re just getting started? And it’s not I’m not saying that to be cocky. But my mindset is going how does this guy do 5800 And I can only do 300 It’s just all irrelevant. It’s all irrelevant. So my goal is always trying to figure out how to increase it more now. i It’s different, right? Like when you’re doing a business, because I study it a lot. There’s two different ways there’s emotional, and there’s transactional, right? So a lot of agents work the emotional their work in their sphere. I have never worked my sphere. I’ve never sent an email to a family member. I just, it’s uncomfortable for me. And, and I can’t I don’t have 1500 friends. So like when you start thinking that mindset, it was it was too small. And I didn’t want to do that. So I’m not saying that’s right or wrong. It’s just my mindset coming off of the background I had was just thinking bigger. So we kind of went out and started backwards. I said, Hey, I’ve got this track record of knowing systems. Let me go out and work the biggest clients in the world and start there and work my way down. And that is exactly what I did. I am a like a, I am crazy on LinkedIn like I I reached out to see I have no fear when it comes to reaching out to CEOs of big companies, private equity companies, because I used to be in there right? So that that confidence has given you me an edge to kind of work backwards instead of working from the one transactions here. Let’s work with the ones who own the most property and work our way backwards. You know, I haven’t gotten into builders yet. That’s one of my biggest things for next year. I want to start working that because I think my background would fit good. Just took my first couple REO listings. I’ve been working really hard trying to work with some REO broker or you know, banks and stuff and I finally got in sold my first REO a couple months ago just took my second listing with an REO. So obviously with the volume in the systems that probably fits more my mindset, but some people, but I can go the other way too, right? I’m a people person I’m excellent with for sale by owners and, and all of that too, because I can offer a different perspective than the average agent. So from more options for more, it’s just it’s a different approach. I think. Part of it being where I’m at, like the brokerage I’m at, you know, it sounds crazy, but like the brokerage, I’m at my cap is $8,000 a year. I kept February 11. And my broker has my Yeah, my broker has not made one more dollar off of me since February 11,

D.J. Paris 20:42
your broker is going to do?

Steven Koleno 20:45
So but yeah, so it is unique, but I did that on purpose, right? Like I put myself where my costs are low? Because I yeah, I know, I didn’t need the help of a big brand realtor just based on my experience, I knew I was going to probably do okay, when I entered. But yeah, I just kind of set myself up that way in look for those opportunities to offer my clients more value, easier technology, not technology, but easier processes, right, because I’m looking for the repeat business from people who have lots of potential business.

D.J. Paris 21:17
And you’re also looking in sort of the non emotional space, right? You just want to be able to provide opportunities to your clients. And the numbers either make sense, or they don’t versus Okay, now I’m going to have to convince so and so to list their home at a certain amount, when maybe they have an emotional attachment, or I have to convince them that I’m the better broker versus the Baird and Warner at properties XYZ broker. So it’s totally a different space. You’re,

Steven Koleno 21:45
it’s it’s a totally Yeah, it’s a totally different space. But I think the funny thing is, as I’ve talked to more people or more people find out about our story and want to know why they think you’re not emotional. And that’s the difference. Like I can compete with any agent at a listing presentation. Because you’d have those people skills, and I have the confidence to believe we are a better option than most. So I’m very competitive is the biggest thing. And I’ve been like that my whole life. But I think it’s because we’re so competitive. We try to I and and because I’m not under the traditional borders of a big brokerage say, I think that oh, freedom, they whatever. What is the concern holding you up? I don’t want a long term. You know, I don’t want a long term listing Well, we offer a happiness guarantee that allows you to cancel anytime you want. And we do we have that, right. So we offer all of that we’re in 2019, we’re offering a communication guarantee, if they don’t think we communicate with them enough, they can cancel anytime. All these different things you can do to try to find out with the clients, I think the best thing we do is we I learn in study what consumers pain points are. And I try to solve their pain point where in I like I mentioned, I’m professionally coached, but I even bump against my coaches because they still teach door knocking in a lot of traditional things that I get for a new agent starting out is extremely important. I understand that, but I don’t fit that mold anymore, either. And I do bump heads, trying to figure out you know, different strategies, but I guess I’m always just trying to separate myself. I’m trying to make the competition irrelevant, which is a book that came from but then I am trying to compete in the space of one point. I think we just went over 1.4 million Realtors this week or submit national or you know, the association. So

D.J. Paris 23:47
sure, well, it’s it’s great to because and I love talking to people like you. And number one because you’re unique and have this really interesting story. But this idea of systems in pain point you just mentioned something very important that you said I am always looking to identify and solve the pain points for my clients. And so this is always funny because I go to a lot of events with Zillow. And so they come to town and sometimes I get invited and that’s very nice. And I think that was the coolest thing ever. And I’m not a producing broker. So I don’t you know, I have a different perspective. I’m a marketing guy. But I said Zillow is brilliant because they identified a significant pain point, you know, 15 years ago and delivered it better than anyone else can and broker some brokers dislike Zillow, other brokers recognize that if this now frees up their time, that Zillow can do some of the work for them. Whether whether it’s accurate is another question. But you know, it’s Zillow created an amazing consumer experience to solve a pain point, Steve, I imagine you’re constantly looking for like, How can I create systems that will do similar things?

Steven Koleno 24:48
Well, yeah, that’s that’s an understatement. Like, as I’m talking to you, I have a huge board with it. I’ve kind of a mad scientist with this stuff. So but yeah, I don’t look at any of those companies as disruptors. I don’t look at an open Door who’s not in Chicago yet but, you know, going through putting offers as a district disrupter, I just don’t see it that way like they pay. You can go on their website right now they pay agents to bring them business, Zillow, Zillow still, you know, I know some some of the articles, you know, people are that they’re becoming a while right now they still work with agents. Redfin works with agents, all these comp not every one of them. But all these companies still mostly have agents at the center. So I don’t look at it as a threat when if a new open door comes out, or the next eye buyer that’s being announced every day, it’s just one more potential partner you can partner with. It really is. And that’s how we got started like those first six 816. deals in 2017, I didn’t have a sphere, I don’t door knock, I don’t do all that stuff, I had to figure out how to get business, I reached out to some of those players. And the one over the one I spent close 17 deals with. So and I would pay them a referral fee, I didn’t have to pay upfront for it. And now I joined I still join a lot of those. I’m like, if I mean home lights, a big one, I’m a big home light fan. And as you as your rankings go higher, and as your you know, you elevate as an agent, it’s easier to get those referrals from those companies, I can tell you that firsthand, because I can see the volume picking up as your numbers kind of go towards the top in an area. But yeah, I’m not afraid to partner with all of those people. We I just don’t see it as disrupting it. I just see it as another product. Good example. And I don’t know if I’m supposed to be mentioning individual names. But yeah, a company like compass, right? Always in the news. They have this new concept your program, right? Well, I don’t offer that I don’t have the money for that. But I can now partner with a compass agent, if it get a referral fee. So I think the part that we see a different and like if you saw my office, what I have on there is I’m trying to not be a salesman and trying to be like a trusted adviser, even if I’m not the best option. And that’s I think, where I see some of real estate going five years from now, it’s the same way travel agencies and stockbrokers. They’re still stockbrokers around, but you know, the trades of the world took away a lot of the business, but they’re still there, and the ones who have the elite skill, and that elite division will still be around, but you know, but some of the agents who can’t get up to scale quick enough, who can’t get that skill set, that could be a struggle over the next five years, you know, three to five years, probably sooner than that. But

D.J. Paris 27:44
yeah, and you know, to talk directly to the audience here, you know, Steve is creating these, these partnerships, where everybody benefits, so maybe Steve gets this crazy, big commercial lead, and maybe he’s not equipped to actually process it, because it’s outside of the scope of the resources he has. So he then, you know, contact someone like Marcus and Millichap or Cushman Wakefield, or one of these big, true crazy commercial people and says, I would like a referral fee. And, you know, all of our listeners can start creating those partnerships. And it’s, it’s huge.

Steven Koleno 28:17
It is, it’s and actually, that’s exactly how I pretty much that’s my one of my main goals moving forward is exactly that kind of be in center of that whole, the real estate universe there as a trusted adviser. And if I can’t do it, now, my backgrounds, you know, I’ve managed a lot of property, I’ve rented a lot of property, we’re now selling a lot of, I can help a lot of people, you know, but there’s think, you know, I am not a luxury agent, you know, like, if I get a list, somebody finds me, and it’s a 1.6 million, I may try, right, just to get into it, or I may just pass it to somebody else and make a pretty good referral fee on something. So I’m not afraid to do that

D.J. Paris 28:54
and do very do very little work for that 30%, or whatever the referral,

Steven Koleno 28:58
that’s exactly it, because sooner or later, as your volume gets up, and I still want to push my numbers, you can’t do everything. So you have to find those partners, but they’re critical. I mean, some of my top, you know, top, my top investor entity I work with, you know, I’ve closed 70 deals with, you know, I have other ones that close 12 I just we have a flipper out in the western suburbs, they’re probably eight or nine in the last 18 months or so. But it’s just those relationships that once you earn them, I don’t have to go do a listing presentation. Again, I do it once. And then my my focus is honestly, making sure my processes are seamless that I’m creating less hassle. We just had an investor who implemented a couple of weeks ago, we have to now start walking every prep. So I have to come up with a team of people who is going to drive each property every two weeks and and present it on a certain report. So we just as that happens, we just implement a process for it. We have process from you know, we’ve taken over 700 offers this year. I have a system anyone who’s put an offer on one of our properties, we have a offer platform we use a company called transact Li and we just it’s we just use it and they can submit their offers automatic complete transparency, my clients, the sellers, Dubai, everyone gets it within seconds of it being submitted. So we, but we did that on purpose, right? We’re trying to create more transparency, going actually going back to the pain points when you studied it, or ask or study or review, what people’s pain points are, people’s pain points are, they think real estate agents make too much money a lot. That’s what they say. They don’t know what we’re doing to earn the money. So you have to show them what you’re doing to earn the money. And they, and a lot of them, one of the biggest complaints people get if you, you could Google this, this is all over. They believe agents don’t communicate enough once they get the listing. So you have to just solve their pain points with that right or wrong, right? We could argue if it’s right or wrong, but if you look at the research, that’s what it’s saying. Yeah, I’ve

D.J. Paris 31:01
interviewed a lot of top 1% producers like yourself. And Steve is not only just the top 1% producer, he’s in the very top 1% of 1%. And what’s amazing is, sometimes when we ask well, what’s the differentiator? Now Steve obviously has a lot of differentiators with systems and process. But for more traditional realtors, oftentimes differentiators is communication. The main challenge that means challenge that as you know, it’s in this is whether somebody is a financial advisor, maybe an accountant, realtor, mortgage lender, insurance agent, that the clients all they want are the rather the number one thing they want, or the number one reason they fire a professional is due to lack of communication. And that’s just study after study after study. So oftentimes when I’m interviewing people like Steve, and more traditional realtors who play in in, you know, with that same level of volume, they say communications, everything, they they’re like, Oh, I call every client every week. And that’s their process. And that sometimes is their main differentiator between all the other brokers

Steven Koleno 32:04
that they actually that’s that’s probably the number one tip for a new agent, like you just said, because when you do study the pain points, the number one of the number one pain points is that communication. And if you could just implement a communication guarantee something in there that basically says I’m gonna call you every Tuesday at 1030. They may say no, they may say no to it, but you offer it, because now they know you’re a professional who’s going to handle this right? And, you know, and put, you know, put it down, hey, if if I don’t you have a reason to fire me, you know, this is it, but I’m going to do this, it’ll keep you on track hold you accountable to that. And it’s a great way to try to sell because agents still don’t do that. It’s a good way for a new agent to do it. It is absolutely amazing. Yep.

D.J. Paris 32:49
Well, and Steve and I full disclosure, we both work for firms that have similar commission structures. And, and so Steve, as your firm continues to grow, like like ours does. What’s amazing is is we have to have systems to so where we you probably see the same way as in some ways, you know, you’re broke, or at least from our perspective, since I’m in management, our brokers, our clients. And so we think, along the same way, as a broker would think to how often should I communicate with other clients? Well, we have 650 brokers at this point, which is way too many people, too, we never we’ve, we only see 1% of them, really. So we have to think, okay, and we have a system in place where each one of them is getting called every month until they like you said until they tell us okay, you don’t have to keep calling, but we just call them and literally what we say is, do we were just thinking about you, which is true. Are you okay? Are you happy? Are you getting what you need? By the way, here’s a couple of things you might not know about. And we’ll call you in a month. And it sounds simple and silly. But it really helps with retention. And for all the brokers listening, you’d need to, and I would do it far off more often than once a month. But, you know, have a communication strategy and policy that, you know, if we know that that’s the number one pain point, and it likely is?

Steven Koleno 34:01
Yeah, no, I absolutely agree. Yeah, it’s still in. And I think that’s what’s going to happen more in the future. You know, people who are tech savvy and get it, you know, business will increase you’ll figure it out. But it’s still a people business, you still have to build it right. Like I found a way it’s not I didn’t create it, but I found a way where I don’t have to communicate as much because once you build that relationship, they just want performance. Right? And, and I love that that’s what I’m a competitor, like I said, so I want to be based on performance, I want you to compete me with other agents to do that. But it’s a different it’s a different struggle, right? Because it’s I’m trying to create processes and then somebody breaks my process and then it’s an assembly line and then you gotta fix that process and, and implement a new one, instead of trying to battle you know, where the next leads coming from. So I’m definitely in a good spot. But communication is huge. So

D.J. Paris 34:51
let’s, let’s talk if you don’t mind and I know again, you’re not as traditional of a broker as a lot of our listeners, but you But you do that too? I do. Yeah. And you do it quite well, of course, do you have any suggestions of a few changes that or maybe a different process or a structure that maybe some of our listeners haven’t yet considered? That are pretty easy? Or really, you know, easy to implement?

Steven Koleno 35:19
Yeah. Well, I’m I’m an open book. So, you know, everything I say may not hit people the right way. But we’re an open book with that. I hopefully this answers the question in the right way. And, and I hope it doesn’t come across wrong. I think people, I think agents need to spend more time improving their product, and their service. Everybody says they’re the best agent, everybody says, it’s just, it’s unbelievable. So everybody says that. But yet, as technology gets more, it’s harder to prove that. So I think like, our trick was when we implemented that Matterport, I’m telling you like, because you know, now we can do on a regular client, my investor clients demand different things. But on a regular client, you know, we do drone footage, professional photos, drones, we do the Matterport, we do the floor plans on every deal. And oftentimes, you know, my pricing might be a little cheaper to be competitive to get the listing. And I believe we’re offering and other people who offer all that are offering more than the average agent who’s not. So if you’re a new agent, you have to find a way to implement that it’s the same way I did I, once I got that it changed my confidence, because now I can go in and offer professional photos, drone footage, and that’s only a couple 100 bucks there, figure out the Matterport figure out a way or something similar, right, where you’re offering more, and then offer that communication guaranteeing that you have a better product right there, right there, even if you’re a brand new agent than 80% of the people out there. And in my opinion, you know, we might be favored this little if you’re at a brokerage, that’s not taking a huge percent, it helps

D.J. Paris 37:05
you now have it helps you have the ability to go in and and compete on price as well. And I don’t know whether you do or not. And I mean, probably in commission. So Steve has the ability because of the structure of the firm. He’s at just like at our firm, we have a similar thing where people can go in and our brokers aren’t worried about somebody saying well, Redfin is going to do it for one and a half percent. Because at a firm like yours or ours, like they can match that if they want to know that’s up to them. But there’s, there’s no freedom to do that. And and a lot of firms, of course, to take a percentage of every of every sale, they’re not going to be as keen, most likely to allow for that flexibility. So it in of itself that makes you inherently more competitive, right?

Steven Koleno 37:44
Yeah, in me telling you without going into details, telling you, I’m a competitor, I use everything in my arsenal. To do that. Everything I have all kinds of programs, I have auction plant, like like we were talking about some of the other companies, I have an auction platform that offers 0%, seller, paid commission, because it’s a 5% buyer premium. Any agent can join that right now, any agent can offer that. Now, I’ve only done two. But I am telling you, every time I meet with somebody, I tell them that because I actually make more commission on that if they did bad option than normal listing. But it’s another tool that nobody else is offering. Once you explain it, a lot of times, they just take my normal listing because you have to explain it all out in an auction platform. And that scares people. But just by having that I’ve only used it twice. That’s it. But I promoted as one of the services. So I think the difference is also options. As you as we start getting into a technology driven world, and people can now go to their, you know, Apple TV and select 20 million channels and it like people are okay with options, you don’t want to give them 150 million options. But you have to give them a in my opinion, you have to give them an option more than we’re the best. This is our technology and we charge five or 6% you just I think you have to give them more options nowadays. And I know giving them more options is the best ability to get more people talking to you. Even if they don’t use it, I don’t have a lot of people using my unique options. They still use my bread and butter, the one that you know, our traditional full service. But having those options to try to get the attention of a for sale by owner it’s way easier if you if you come through a different approach.

D.J. Paris 39:33
Can we talk about for sale by owners because without you giving away the secret sauce, which of course would not ask you to do but this is oftentimes new brokers and I think this isn’t as quite as popular as it used to be. But you know, it still is somewhat well known is that oftentimes people who start in the business, you know, they say well, you can buy a list of for sale by owners. There’s lots of services that will sell it for almost nothing. And it’s a you know a way to start con Acting people but these, and Steve, maybe they’re not difficult for Steve anymore because he has the process in place. These are very difficult phone calls, if you’re a new broker, these are these are these can be, you know, challenging calls. Can you talk a little bit about and again, without giving away what you know, your your competitive advantage, but maybe talk about how you guys think about those calls maybe differently than other brokers? Yeah.

Steven Koleno 40:22
So, like I said, I’ll be very upfront with you. So I really have never implemented a full strategy on that, because I started to, and they are so difficult, I can’t do it. Like me, personally, I can’t do it, it was too it was too hard. So when I came across was if you approach him from it, and I’m stuck, because next year, I’m implementing something bigger to get in front. And I can tell you part of what that is, I think might help but they’re tired people are exhausted those for sale by owners, when their property expires, you’re one of your one of 20. And they get mad by the end, if you’re the 12th person to call, they are pissed off. They are mad, I just think it’s a different, you know, it’s I can just see that it that’s a tough road to go and I get why agents do it. And you know, I’m professionally coached, and my coach still tells me to do it. But it is a tough road. And I tend to want to do the things I like to do, as my wife would tell me, I only do the things I like to do. And so I don’t focus too much on that. But I’m trying to focus on being different. So like one of my strategies, actually heading into next year that I’m about to implement is trying to reach those folks who are tired of all the agents bombarding them to give them options to give them options. And I have a whole I can’t get into that now, but a whole URL, a whole different strategy that I’m going to implement next year to try to just be different. And as some of these people are exhausted with the process, real estate agents, some of the processes they use, I want to look different, right? Like look at the community person, the the kind of the leader over here, who gives you a bunch of options, and I am not, you know, we’re going to do 300 deals. You know, Mike, if I don’t get that listing, it’s not life or death where sometimes for an agent it is right if you’re just starting out. And so I when you don’t have that stress, because not every deal is the end all it’s different to you’re relaxed, I am very confident when I go in, you know, we close 45 deals in May, after I did that we were extremely confident, right. So all of that helps but but when when I didn’t have that confidence 2017 And, and I went to do my first listing appointment, and I lost it and I and it was I lost it for the strangest reason. And it’s this is gonna sound bizarre from a top producer. It’s doing 300 deals, but 2017 I had my first listing appointment for a sale with the general public 2017 in Downers Grove. And I lost it because the guy asked me, I came in with my rental track record, and I was already into who was who, because of my rental stuff in Chicago, and he asked me who my professional photographer was, and because I didn’t have one lined up before I went for the appointment, I am positive, I lost it, because he saw me stumble over my words, and didn’t didn’t have it. So you bet I called every photographer in the world. The day after I went back, they sold it with a big broker, and it sold in six days. And that could have been my very first one. And I just learned quick, right? So you’re like, Okay, I’m gonna have photographers, I’m gonna have this, I’m gonna have better everything. I do not ever want to go to a meeting and not have the, the the proper response or the best response from somebody. And sometimes the response is, the best option does not mean if somebody says they want somebody to do an open house every weekend, I am not their best option, because I’m not a huge open house fan in my business model. Right? I just can’t, I can’t take that much time to do that doing the volume. So I would refer them to somebody else. And that might be somebody else in my office, and I’ll still cold list with them, and that type of thing. But But yeah, that’s kind of where I see

D.J. Paris 44:07
that. Yeah, no, that’s that’s true. And it’s, you know, it’s also a thing that I almost wonder if this would stop a lot of agents in their tracks. And you certainly have an answer for this, but it’s in the same, the same vein, which is brokers oftentimes, you know, when we talk about, you know, are they charging too much does the public feel they’re charging too much? I don’t know that it’s the public fields are charging too much the public feels like they’re not sure why they paid that much for what they got. Right. So which is a little bit of a different a different take on it, which is to say like I met a broker, you’ll appreciate this. years ago, she came to interview at our firm, she ended up not using our firm she was with I believe Berkshire Hathaway at the time and maybe still is and she said, Is it okay if I charge up 10% to my to my listing clients, and at the time I and I said well, at our firm you can choose choose whatever you want. And I said do you really think you can you charge an Out 10%. She goes, No, right now I charge 7%, which was still above, you know, the traditional pricing. And she goes, but I’m going to get to 10 in two years. And I said, I’m so fascinated, I said, Tell me, tell me how and why. And she looked at me dead in the eye and explained it for about 90 seconds, and it made perfect sense. And I went, she’s going to get to 10%. Now, whether that’s right or FERS, another question, and she ended up not choosing her firm, but I was like, I want to watch her trajectory, because she absolutely knew the answer to the question of why she’s worth 10%. And I thought it was really impressive. And I bet there’s a lot of brokers who maybe they’re charging 5% 6%, whatever, who really can’t even know how to answer that question about why they’re worth that amount. So even if that’s all you do, and I know Steve can answer that question, for sure. But I suspect a lot of brokers don’t know how to answer it. Just like who’s your photographer? Well, we have a lot of photographers, I could, you know, yeah,

Steven Koleno 45:52
exactly. No, I got you in it. I have a similar story. So at my brokerage, when I was the managing broker for a short time, when we started, we had an agent who, who was, you know, 3035 years in the business, and I think charging 7% and had some questions early on, which, you know, trying to understand our technology just to get it up and going. And I think she’s out of the business. Now. She retired, but I remember charging her charging 7%. And my mindset was so different. But we take everybody, so I said, What do you do for that, and she hurt hurt literally, she takes she’s was still taking photos with her iPhone and, and all of that no professional photos did no other marketing. She’s like chia, her answer to me, was I put it on the MLS, and I was doing everything I’m doing ever I’m running around, I have systems Matterport, and I’m charging way less. And I could see why we were going to be successful. I saw it, I’m like, This is why we’re going to be successful. New agents, you have to find a way not to be that agent times of change, you used to be able to get away with that. New agents just find it focus less on upfront about trying to find the lead, make your process and what you offer the best, you could be new and offer a brand new, shiny object, make sure it’s shiny, make sure it has what the pain points are for the clients. Then when you talk to your fan fans, or family and friends and all of that sphere, it’ll be way easier because you do you’re offering something better, I think, I think coaches managing brokers, everybody is that we have to find a way to improve the product to the consumer, before we start talking to people, and we’re not expert ship. Like I think that’s one of the biggest things I see people missing, that I live in breed with. I mean, I do this 16 hours a day and love every moment of it. I’m a workaholic, if you want to call it that I don’t look at it as work. I’m one of those people. It’s, it’s it’s what I want to do, right? I’m doing my dream job period. Anyone who knows me sees that. And I think sometimes based on the volume and the numbers, people think it’s all computers, and you’re just I’m very much a people person. I’m just trying to do it with folks that you know, higher levels up who might have more access to properties who needs solutions like us? Right? They don’t need somebody telling them they’re the best charging 6%. But they need somebody to say, Hey, I’m gonna sell 70 houses this year, can you help me? And that’s who that’s what you want. But it’s still a people business, I still gotta get in front of them. I still got to know my stuff. I still got to be an expert in my field, and kind of go from there. Well, wonderful. Well, I

D.J. Paris 48:33
think you’ve said it all. And this is been really great for our listeners to understand that focus on a number of things, obviously process, right? Where are you being inefficient. And, you know, Steve talks about having assistants, you know, a lot of times brokers don’t realize who go gosh, you know, I can’t really afford to hire a full time assistant, you might be able to because there are what’s known as virtual assistants as well. And they could be from another part of corner of the globe, who might charge a bit less than, than people here locally. And there are these are people also that you can hire that have been doing this for other brokers across the country, and who already have processes in place, you can leverage their process for maybe a fraction of what it would cost here. And that is a really popular thing right now. So even you know, whatever you’re doing in your practice that is causing you to be inefficient, there are options, and not it’s never been more affordable. And also, I love the idea of coaching. You know, Steve, you talked about that, like you’ve just done what a handful of transactions and you’re like, I need to hire a coach. Because oftentimes we’re we’re like little too close to our own business to be able to step back and say, Oh, maybe you shouldn’t do this, or you should do that. Can you talk just a little bit about how before we wrap up how coaching has really impacted you?

Steven Koleno 49:48
Yeah, oh, absolutely. So in the weird part of this, like, remember, I came I was an executive manager at really large real estate corporations, right. So I knew it I had assistants, but I got 252 53 deals and had a bunch of listings. And I still didn’t hire my first assistant. It doesn’t make any sense, right? I know I need to but you got so caught in the fast growth of your your business. And I love being the salesman. I don’t love hiring people, right? So I am horrible at only doing what I like to do. Hiring the coach makes you accountable to your own goals. It is unbelievable. I told him what my goal is. And he holds me accountable to it. And they’re uncomfortable calls, if I don’t do what he told me to do, I immediately within hiring, I hired a full time admin did not come from the real estate backgrounds unlicensed, trained her. She’s fantastic, because of all, you know, all the volume we’re doing now. But she doesn’t know any other way. Right? She didn’t come from a real estate. She only knows our way. I actually, you didn’t know this, because we’ve never talked, you know, other than a couple minutes before the call is I do have a virtual Isa, they work five days a week full time, I pay a lot less for them. They work from three to midnight, five days a week and on weekends to cover. So I have like 16 hour coverage five days a week for all my big clients and a lot we take a lot of offers. So I constantly have to have those submitted in certain ways in certain systems. And, and then obviously, my wife does all our marketing, social media stuff and does a lot of our Matterport. So we kind of got set up that way I immediately created an LLC. Now I have a 401k The whole thing is crazy. But it’s all from coaching. Even now some of our lead generation, some of our follow up systems, I don’t have to generate the amount of leads that you think I do too, because of our clientele but but I have systems for all that I have automated different systems that do that I don’t do automated dialing and bombard you know, for sale by owners like we talked about. But

D.J. Paris 51:53
when I tell ya just it just doesn’t work. And it’s and it is

Steven Koleno 51:57
and when I get leads in, but I got to respond to them fast. And like I said, I’m a study or have kind of the craft and one of the little sidebar, there’s a guy, I don’t remember his name Rogers slack, I think or something in Florida. You’ll read about him next year, because he’s going to be the number one team in the United States. He’s going to close 4000 deals. And he was a used car salesman when he was 68. I think he’s 72 now and he went from not being a real estate agent for 68 years to having a team that’s going to close 4000 deals. And he does it all by now his strategy. I watched one video on him a couple of weeks ago. And his strategy is he just buys realtor.com leads in mass volume and responds to them within two seconds. And he just he created it doesn’t matter your age, he created a system that fit the need that allowed him to do that same way that guy in Texas did it. One of the easiest things for new folks that I knew agents that I watch, especially because I was managing broker is transaction coordinators. Now there’s so many companies that my coaching does it this the other company I use transaksi does it you can get a transaction coordinator for $250 or something in that realm that you pay only if it closes like you can everybody can have an assistant, and you only pay when it closes when you get your nice big commission couple 100 bucks comes off, and you have a full time transaction coordinator. Everybody should do that immediately.

D.J. Paris 53:25
I’ll I’ll tell you. So this is funny timing. So at our firm, we have like 650 brokers. And we’re so you know, you know, a thick headed, it didn’t occur to us to create for our own brokers a transaction coordinator platform now we were still helping people, of course, and we still do, but if somebody really wants someone else to take over from list to close or from purchase to, you know, from contract to close, we’re like, because because we were our brokers were starting to use some of these services. We think that the greatest thing ever, and we’re like, oh, maybe we could offer that because we’re, you know, pretty thick headed. And then we we just launched that a few weeks ago. Well, what we did is we pulled our brokers to understand their pain points and say, hey, if we were to offer this service, number one, would you pay for it? Number two, what would you pay for it? And you know, and like not 87% of our brokers wrote back and said, yes, we’ve been waiting for you guys to launch this. So we just now launched it. But yeah, you know, there are a million companies that do this. And that’s where we got the ideas. We saw all these companies popping up online. And so if you’re a broker out there, and you’re not using a TC transaction coordinator, just Google it, there’s a million options. And yeah, for two or 300 bucks, gosh, they’ll do just about everything for you. And they do it well.

Steven Koleno 54:34
Yeah, yeah. And that’s that’s that’s like that for me, based on the volume we were doing when when that happened. That was life changing. Like that was because I was stuck. I couldn’t sell more than this. Like I was struggling going okay, I can see how I can get to 80 by myself, which I know that’s but I’m like there’s no way I’ll ever get over that because you can’t but once you brought that person in and they started doing every DocuSign they started doing all my paperwork. They started to iPhone cuz once again on the things I love to do that you’re good at doing. And that’s, that’s really the trick of the business. And we always hear people say that, but I even me coming from a corporate background and pretty knowledgeable in real estate, you know, based on my background, I couldn’t hold myself accountable to it, I, I had to hire the coach to do it. And it’s, it was a game changer for me. And now we’re at numbers, I would have never thought I would be at this fast. I thought I’d get here someday, I just never thought I’d be here this fast. You know, this was the five or 10 year plan, not the two year plan, you know, but

D.J. Paris 55:32
that’s amazing. And everyone, by the way, we should we should mention that Steve does, of course, work with traditional clientele as well as investors. If there are any buyers, sellers, renters investors that are looking to work, Steve with you, what’s the best way they should reach out to you?

Steven Koleno 55:48
Yeah, so we have a website I just created, have people reach us easier. So you can just go to connect with steve.com Something easy to remember, we operate as the Colino group. So you can go there. Or also, we have like a community website called LNI. Residential, but connect with Steve is the easiest way if you just want to reach out. I appreciate that. Yeah. Wonderful.

D.J. Paris 56:09
No, we appreciate you being on the show. And Steve, this was so interesting. So this is really funny. So it Steve said, we’ll just say this as as a kind of behind the scenes thing. So and Steve sent over his bio, I looked at it and I go, Well, maybe he missed type the numbers or because I didn’t I don’t look anyone up ahead of time, which I should do. And I said to Steve, oh, these numbers, right? He goes, yes, they are. And I can’t wait to explain how it works. And you did so so well and elegantly. And it’s such a refreshing take on traditional brokerage and how you’re doing things in a way that is really inspiring and so exciting. So I think all on behalf of the listeners, we’re gonna be excited to watch your continued continued ascent. And you’re already now one of the very top producing brokers in Chicago, including all the suburbs. And that’s just within a couple of years. I mean, that’s just beyond remarkable. So congratulations.

Steven Koleno 56:59
I appreciate I appreciate you. I’ve avoided trying to because I’m not sure what I could offer the value like we talked about before, but I hope some people get some things out of that. I know the numbers might not necessarily relate, per se, but I’m hoping that there’s things in there that a new agent can maybe grasp onto right? Because I was there I like I said two years ago, I’m struggling and I lost my first listing because I didn’t know what photographer like don’t let those little things make you look like you’re you’re you’re not the right person. I was probably the right person at that time. But I wasn’t prepared at that time. So now I feel like I’m more prepared for you know, whatever hits Yes. So

D.J. Paris 57:35
well, that’s that’s perfect advice. If the Boy Scout Motto right? Always be prepared. That’s a good one. So anyway, on behalf of Steve and we thank the listeners for continuing to support the podcast couple of quick notes. If you’re not already a subscriber, whether you have an iPhone, or an app or an Android device. You can find us on iTunes, Google Play really anywhere Stitcher, Spotify, anywhere podcasts are served, just search for keeping it real podcasts, you won’t have any problem finding it. Also, you can stream all of our episodes right from our website, keeping it real pod.com. Last thing, please everyone who is listening, follow us on Facebook. Not only do we promote, of course of our podcast episodes and links to the shows, but every single day, we try to give an item of value to our listeners, we find an article online that was specifically designed to help brokers grow their business, and we promote it there. And we just do one a day. So we’re not going to bombard your Facebook feed and show you pictures of our dinners and things like that. It is literally just going to be things that you find helpful. And of course, you continue to tell a friend right anyone else, you know, that could benefit from listening to people like Steve, obviously let them know about our show. And that keeps our numbers up so we can keep producing these for you. So Steve, thank you on behalf of the listeners for taking an hour out of your day, which I know you do not have. So thank you so so much. And we’re so excited to continue to watch your growth and on behalf of Steve and myself. Thanks for listening and we’ll see you guys next time.

Haley Levine and Tony Mattar met years ago while working for a top 1% real estate team. They instantly bonded and in 2019 decided it was time to open their own brokerage, HomeCo Chicago. In this episode Haley and Tony discuss why they started a firm, what it takes to be a top 1% broker and why client events have been a critical component of their success. They also talk about what most brokers miss about social media and how to attract younger clients. Their passion and excitement shines through and you’ll understand why they’re the hottest new brokerage in Chicago.

Tony Mattar can be reached at tony@homecochicago.com and 248.568.6732.

Haley Levine can be reached at haley@homecochicago.com and 847.644.6848.


Transcript

D.J. Paris 0:00
On this episode of Keeping it real is brought to you by Quicken Loans real estate professionals. When you work with Quicken Loans, you have an agent relationship manager available to you and your team. These dedicated experts are part of the agent relations team. They serve as your single point of coordination so you can count on them to keep you in the loop throughout your client’s entire home buying process, call 888-980-2891 or go to real estate dot Quicken loans.com. Today, call for cost information and conditions equal housing lender licensed in all 50 states NMLS consumer access.org Number 3030. And now on to the show.

Hello, and welcome to another episode of Keeping it real the largest podcast in the country made for real estate brokers by real estate brokers. My name is DJ Paris, I am your host and guide through the show. Coming up in just a moment, we have an amazing interview with Tony matar and Haley Lavon, from home coach Chicago. And before we get to their interview, I want to mention a couple of quick things. First, we have you know, I should I should mention this because we’re here in Chicago and our listeners are largely in Chicago, however, we now have received some national attention, which we’re really grateful for. And it’s opened us up to an audience outside of our local metropolitan area. So what does that mean to you? Well means we’re going to start including guests from outside of the Chicagoland area. So at the very beginning of the show, I mentioned, we’re the largest podcast made for real estate brokers, by real estate brokers, but not every state has real estate brokers. So that might be confusing to some of you. So in Chicago, we don’t use the word agent, it doesn’t exist anymore. So everyone who’s a realtor as a real estate broker. So if you’re in a different state, you’re like broker, that’s just real estate agent or realtor. So same thing. Also, we’ve now been getting some attention from national advertisers. So if you are listening, and you are an advertiser, or would like to be an advertiser on the show, let us know find us through our website, keeping it real pod.com. And you can submit a request to be considered to advertise on one of our shows, where I will read a 32nd intro, and we’d love to promote your service or product. And lastly, please remember to subscribe on iTunes, and Google Play. If you’re an Android user, you can also stream every episode we’ve ever done on our website, keeping it real pod.com. And guys, please follow us on Facebook, it’s really our primary source of getting information to you not only about the show, but every single day, our producer Liz create finds a great article to help you grow your business. And she posts it on our Facebook page. So you can find us@facebook.com forward slash keeping it real pod. So find us get and stay in touch with us. Tell a friend continue to listen and support our sponsors. We appreciate it. And we’ll keep making these great episodes. And lastly, if you’re in a different area, again, we’re here in Chicago, but we’re heard all over the country. If you have a successful broker in your neck of the woods that you want us to speak to send us a message right you can do that right through our website or through Facebook, let us know who we should be talking to and we’ll reach out and get them on the show in the near future. Thanks for listening again, guys. We really appreciate it. This is I think our 100 and 16th episode, and we never thought it would get this big. We’re going to keep making more if you keep listening so Thanks in advance and on to Tony and Haley.

Today on the show we have Hayley Lavon and Tony matar from their newly created real estate firm home co Chicago, Hayley and Tony each come from a long line of entrepreneurs. The two met a little over five years ago while working for one of Chicago’s top real estate firms and instantly bonded over their commitment to infusing their charisma, mindful strategies and design capabilities in to bring their clients real estate dreams to life. This bond culminated most recently when the to open their own independent real estate brokerage home co Chicago, just recently in 2019. Welcome Haley and Tony.

Tony Mattar 4:30
Hey, TJ, how’s it going? Good.

D.J. Paris 4:33
And we should mention, by the way, hello, Haley. Hi. We should mention that Haley was late but only for like the best possible reason you just came from a closing

Haley Levine 4:43
I did. I’m sorry to be like, no, no reason if any. No,

D.J. Paris 4:46
this is this is what top 1% producers do. They are busy and so we’re so grateful that you guys took time out of your day in between closings, which I know is not always the easiest thing, especially when you just started your firm, which was you know started earlier this Year, which is super exciting. And I definitely want to get to, to that. That sort of big event. But first let’s, I’d love to talk to you guys more about how you got started, because I’d love to hear both of your origin stories. So let’s go ahead. Yeah, go ahead. Great

Tony Mattar 5:15
question DJ. So, um, my kind of origin story in the business as what I like to call a bit of a happy accident. I was working a job my first year out of school, and it was not necessarily something I loved. And I had become friends with a top producer here in Chicago, who owns his own firm, and kind of just through happenstance, I ended up going to work for him and decided that, you know, worst case scenario, I would learn about an industry that I knew nothing about as a 23 year old Sure, and best case scenario, I would figure out that I loved it and would continue to do it. And luckily, the latter is what happened.

D.J. Paris 5:53
Wow. And and how in how many years now? Have you been in the business?

Tony Mattar 5:57
I think about six now. I always track some days. But

D.J. Paris 6:01
and by the way, we should I want to the listeners probably know this. But just in case, starting your own firm and six years is unheard of like the fact that that Haley and Tony have done this is remarkable. And Haley to tell us about how you got started in real estate. Yeah,

Haley Levine 6:13
my story is actually very similar to that. But I am through college, I leased apartments kind of for extra money in the summer. And, you know, it turned into something. It was also a job I didn’t really like right out of college. And I was like, what if I tried to do real estate full time? What if I went for it? And I did. And I was also lucky enough to have some amazing mentors, you know, top producers, and learn the right way. You know, by a year and a half in working with top producers. I had seen over like 70 transactions in a year. So I learned a lot really quickly. And really grateful for that. But it turned from something that was a side hustle into a full time life. Really?

D.J. Paris 6:56
Yeah. Which is not easy to do. There’s so many part time brokers out there who have never, you know, are able to figure out how to make it a full time gig. So we’re always so impressed with people that do that. So talk to us about starting your own company, why and how and all of that. Yeah,

Tony Mattar 7:13
so I think something that Haley just mentioned mentioned is actually kind of worth like, looking back at, which is the fact that both her and I were fortunate enough to be on many different top producing teams throughout our career that kind of primed the pump and allowed us to get to this place. It was really, in my opinion, I think an accelerated growth trajectory that we were on because like Haley mentioned, rather than kind of, you know, hustling it out to close 510 deals a year, maybe 15 deals. Instead, we were on teams where we were a party to 7080 90 transactions within a year where we really got to see all the ins and outs, all the ways that deals can fall apart, how you should talk to your clients, how you should lead generate, and how to really run your business, like a business instead of like, you know, a solo entrepreneur. So that I think was instrumental in our kind of being able to take this step relatively, quote unquote, early in our careers.

D.J. Paris 8:11
Yeah, it’s interesting. So we’ve interviewed a lot of people on the show, and a lot of them will talk about that point where they get to, and usually it’s a volume that the number they give me is like, not necessarily number of transactions, but maybe it’s like 15 million, 20 million, whatever that number is, and all of a sudden, they’re like, I need to I need to, like figure out a better system here, because I’m killing myself. And you know, and then you guys were able to see how these top producers were able to manage just, you know, dozens of clients at the same time and how challenging that is, but also how to do it, which is huge.

Haley Levine 8:45
Yeah, when Tony and I kind of made the decision to team up, we came to the conclusion pretty early on that it would be a lot more impactful for the consumer and for our clients. If we just went out on our own your own brokerage. I think as agents it’s really clear cut to us that I work at whatever brokerage and I have this team, but to the other people out there, you know, our clients and the consumer, they don’t really understand that right? They care about you. Yeah. So it’s hard to say like I am on the Leviathan matar team at you know, whatever brokerage sure is being able to say this is our business. We started this just had a really big impact off the rent, and then we really, so that was the first decision. We’re like, this makes more sense. And the second part of it is we just realized how much more we could bring to our clients. You know, a lot of brokerages offer a lot of things and they do come at a premium but great things. But over the years, we’ve kind of realized what our clients need, right? And our database is millennial. It’s different. It’s marketing to in a different way. And we wanted to go full force with that and opening our own brokerage kind of allowed us the funds to do that and just you know, being able to kind of own all of it in a way we wanted to do

D.J. Paris 10:00
Yeah, I think that’s a really strong point is probably most firms haven’t updated the, maybe the marketing materials they offer to appeal to a younger demographic,

Tony Mattar 10:11
or even the channels on which they market, right, you know, do do sellers really care about a hardcover property brochure anymore. You know, it’s that type of stuff that you’re paying for at some of the other firms, which is, can be can be, you know, really a value add to certain types of clients. But when we looked and assessed what our client’s needs were, we felt like this was the best way to meet those needs.

D.J. Paris 10:33
Well, usually what I find, too, when I when I interview people for the show, as they end up creating all their own material anyway. So you might as well, if you’re going to do that, then you know, if you’re doing most all the work yourselves, makes perfect sense to open up your own firm. And as Haley said, be able to own all of it, right? Yes, that’s

Haley Levine 10:49
really, you know, the driving force, I think, a lot of our business, over 25% of it comes from social media, from Facebook, and Instagram marketing. And that’s a thing that no firm was really offering. And especially in the way we wanted to do it with our voice and with us, and to make it genuine so

D.J. Paris 11:06
and that’s, that’s huge, I definitely want to make sure we touch on that. And just to give our listeners some awareness of how they might start to look at social media as a way to generate leads. So for sure, I definitely want to come to that. I do want to mention before I forget that for everyone listening, you need to check out their website, by the way, which is one of the cleanest, simple minimalist, but like super chock full of great information, websites. So guys, give your web address.

Tony Mattar 11:33
Yeah, it’s home Coach chicago.com. And I just have to really quick say that that website is due in full part to Haley and that’s been her baby, did

D.J. Paris 11:42
you feel that

Haley Levine 11:43
I can take full credit for it. My fiance and my soon to be brother in law, I have a good tech network that was able to help me out with that he’s a designer. So we got you know, we’re fortunate that

D.J. Paris 11:56
it’s a really good lesson for our listeners of how to build a strong website that is very clean and easy to navigate. So home co chicago.com. So I just wanted to give you guys credit there because it’s really cool.

Haley Levine 12:07
I will say to you, our website is built in Squarespace. So it’s really something that anyone can do. You don’t need, you know, a life partner that is a designer and paring it down. And one of the things we invested in and good money was a really good video, that video is awesome, highly produced video, I think is the future, it makes people feel like they know us on the page. So we were like, if we’re gonna have anything, we don’t need all these crazy search tools and all these widgets and to put all the info but like one video where you really get a feel for us and what we’re trying to do, we feel like

D.J. Paris 12:39
works the best one what they did, just to go to like I’m a web designer myself. So I get really caught up in this and probably a lot of people don’t care. But what is so cool about their website is literally the video is the first thing you see. And you almost can’t proceed, or you don’t want to proceed until you check out their video and yeah, whoever you guys had a film that inlet it like the lighting is amazing. Anyway, I’ll stop because probably nobody cares about me. But that is such a cool thing. It’s one of the best videos I’ve ever seen. Yeah, so congrats on on your website. But yeah, can we go back to social media for a moment, Haley said that, you know, a quarter of your business comes from there, like tell us what you’re doing, or at least maybe your your philosophy around how to how to communicate via social media.

Tony Mattar 13:26
So I think we’re doing a couple of different things social media wise, you know, I know that Haley already mentioned, we’re two millennial co founders of a brand new business. And so as such, we both have kind of grown up on social media. So before we even were doing any type of social media advertising or anything like that, you know, it’s really important to just build your own personal brand on on a platform like Instagram or Facebook. And I think, you know, finding out what is my niche, you know, who are the people that are going to follow me etc, is really important in terms of building a big following. And when people in my experience, I think a lot of realtors out there focus a lot on how to create how to how to make their current following then become their clients. Right? For me, I think about it as how do I get more followers? Because, like, organically a certain percentage of my followers are going to turn into business for me. Sure. And so it’s a numbers game. It’s a numbers game in terms of increasing the number of people that you’re reaching with the same content that you are versus trying to tailor your content to try to convert more business out of a fixed set of people Sure.

Haley Levine 14:37
And you know, on our homecare account to are not really going for a ton of followers, like that’d be great, but it is also the content that we’re sharing back on our individual Instagram pages. So we’re going after to markets with our social media people we already know in our sphere, it’s reinforcing it and then driving like ad paid traffic to those two, but we made a couple key things when we decide Uh, about social media like our voice, we wanted to be genuine to who we were. And we wanted to think about the person who’s going on there to look at it before us. I think a lot of agents post a lot of just listed just saw, nobody cares. Nobody cares. I mean, I mean, like, great, that is good for you and you’re doing business and I think in our minds are like crazy to all my followers are gonna see that I’m closing all this business. Imagine if every time your dentist clean someone’s teeth, or like your mechanic every time they did an oil change, just like another oil change. Great. You’d be so you wouldn’t follow that we really go on social media for two reasons. One to creep on people, right? And to to be entertained. So you know, we thought how can we entertain people, and a lot of that is us just every showing we do without our phone doing a video to people like it, they engage with it, right? Yeah, you can go

Tony Mattar 15:50
on, go on a showing with us without even stepping foot out your door, you know, by checking out our story on Instagram guys do that every show him?

Haley Levine 15:58
Or a good number of them? I’ve heard you on everyone, but a good number of them. I don’t know anyone that does that. That’s huge. Yeah. And then what’s awesome about all the analytics we have now is we can go back and see, you know, who watched this for more than 10 seconds, right? Who engaged with it, and then we can target them with something else. So it’s kind of this idea, instead of us being on a park bench or like in line, you know, the checkout at the grocery store, like on those little bars. We’re everywhere. Every time you open your Instagram or your Facebook, there’s either a paid ad or something else that we’re there. So you’re thinking about us,

D.J. Paris 16:29
and we should tell everyone to follow them on Instagram. So the home coach Chicago is also their Instagram account. So check that out. And also do you can visit you can blame for that right from their, their website as well. So let’s talk about we were talking about this before we started about the events you guys, do we actually have one coming up very shortly. But I wanted, you know, a lot of our listeners, you know, they they have never done client appreciation events or client education events. He talked a little bit about how that factors into your business.

Haley Levine 16:58
Yeah, I think I will say first, I’ll admit this, I was always terrified to do events, I was always worried no one’s gonna show up at my party, I’m going to look super lame. But then when I started looking at it from a different angle is a lead generation source, it totally flips the table. So you know, with our events, we don’t really care if 200 people show up or 15, because it’s a tool to lead generate, right? So we come up with an event that’s providing something value base to our network. And then we’re calling them about it, it’s a great reason to pick up the phone and say, Hey, I wanted to make sure you got an invite, right? sending them an email about it, promoting it on social media. So it’s a great reason to reach out. And most of the time, we’re just looking for something that’s a great idea where someone’s like, oh, that’s like so cool. Even if they don’t show up, right, we’re still getting business from it is what we’ve found.

Tony Mattar 17:48
Yeah, I mean, I think Halley’s point is super important in that it doesn’t matter how many people actually come to the event, it matters how many people we have the opportunity to call and get on the phone. Because, you know, just this past week, we were gearing up for our event that we’re doing this Sunday, which is we hired a professional photographer, we’re going down to Tom Paine park on the south side, which has a beautiful mural and we’re building it as like a holiday photo event or headshots or, you know, just a family portrait if you want. And I was on the phone with someone who can’t come to the event, and talk to me about listing their home this spring. And so I would have never had that conversation or I might not have had I not picked up the phone and invited them to this event, which gave me a reason to reach out. Yeah,

D.J. Paris 18:31
yeah. And just back to social media for a second too, even if you the listeners are a broker and you’re not creating great content on social media, which is really what you should be doing, even if, as Haley said, like, one of the ideas is other reasons use social media to creep on people. Well, you can also use it as a tool to find out what’s going on in your clients lives. Right? So as Tony just said, Hey, it’s you know, having these events are a great reason to pick up the phone. Another great reason is looking on social media and saying, Oh, here’s what’s going on in my prospects or my clients lives, or their kids just went back to school to that time of the year. Maybe I should pick up the phone and say, How are the kids doing?

Haley Levine 19:07
We actually do a lot of that. And I think it’s kind of funny, I got a text from someone just yesterday where they had a baby and we send a little you know, gift right and part of the gifts as the baby’s weight and length. And she texts me she says one this is so cute that you sent us this thank you for congratulate SB two, I must have still been drugged up because I don’t remember telling you the baby’s weight. And I did my Oh, no, no, no, we saw it online. And she’s like, Oh, of course that makes sense. That’s so thoughtful. So I think we all know that we’re creeping on top of each other and like use that as a tool. She wasn’t offended. She was like, That’s so thoughtful. You

D.J. Paris 19:42
can send me a gift anytime I always take

Tony Mattar 19:43
a good note and I’ll keep

D.J. Paris 19:47
well, hey, I appreciate any and all attention. I’m just I’m just that insecure. So I need it. But let’s back to events for a moment because I think this is such a big big thing and probably 99% of brokers probably really don’t do events, which is sounds crazy, but they most don’t. So how often do you try to host an event? Like

Haley Levine 20:09
we try to do an event once a quarter? Yeah. And the thought, you know, they’re usually seasonal based, like Tony said, our next one’s a photoshoot that you can use in time for your holiday card if you want. But just something we can promote once a quarter and get out there, people are looking for things to do. People love any type of event. So I think it doesn’t even have to be a thing that costs you anything. But something that goes seasonally, along with what’s happening that they wouldn’t have otherwise thought to do is normally what we’re going for.

D.J. Paris 20:41
Yeah. And if you’re if, to the listeners, if you’re thinking, Well, gosh, I would love to do an event like that, but maybe I don’t have financially it’s not something that I can hire, you know, so and so to help work the event. You know, that’s where strategic partnerships can come into play, too. If you have relationships with lenders, for example, or attorneys, title companies, you know, insurance people, whoever, there’s there maybe would also help offset costs. So for everyone who’s listening and thinks, Oh, I couldn’t do that, well, maybe your partners would help, you know, offset costs.

Tony Mattar 21:12
So I think that’s a good point, TJ. But I also would caution people against spending a lot of money on these events, you know, for example, the photoshoot event that we’re having this Sunday, all in, I think it’s been about $350, we hired the photographer for a couple hours, we’re going to a free Park, and we got some donuts and cider from Costco. So I mean, no more than $500 For sure. For this entire event, which again, you know, how many appointments did we set from calling people to invite them to the event? It’s, it’s awesome. Yeah, I love it.

Haley Levine 21:43
I also think it’s okay to make people pay for something, sometimes it gets them to show up. Not the whole thing. But like, if you were going to rent out a movie theater, maybe you’re providing the ticket, you know, they’re buying their own snacks, or maybe they’re buying their ticket, but you’re renting out the entire theater, you know, something that goes along those lines, people are really just looking for something to do, and they takes the work out of thinking about Sure. So,

D.J. Paris 22:10
yeah, I love it. I think events are so important. And I’m so glad that you guys are talking about that. It’s probably the least talked about idea on our show. And I don’t know if maybe I’m just not asking the question, or if people aren’t doing it as often. But I think it’s such a cool idea. And in my life, I’m trying to think if anyone has ever offered me, because I need headshots once in a while for my own business here and or holiday photos, right? And no one has ever been like, Hey, I’m going to take care of that for you like that is really cool. That’s a huge deal. So that’s, I love the idea. I would love to pivot just real quickly to talk about systems. I know now that you guys have your own firm, you need to probably build and maintain your own systems. Can you talk about like that process and, and how that’s helped you be more efficient and effective?

Tony Mattar 22:59
Yeah, so I think that this has been, you know, this past a year, when we opened our own firm, it was really eye opening for me in many ways. And one of those ways was, you know, making sure that you have systems in place that are going to allow you to not run around like a chicken with your head cut off. And that goes throughout I mean that that permeates throughout all aspects of our business. So that means systems when it comes to lead follow up, that means systems when it comes to lead generation and time blocking for your calendar, that also means systems for, you know, having a payroll company that we use rather than me, you know, cutting checks and not have it not knowing how much to take out for taxes and all of that type of stuff. Having the right tools and systems in play, allow us to do our job better on a daily basis, and then allow us to train people to do their jobs in the best manner as well, which just makes the entire team run that much tighter and smoother.

D.J. Paris 23:53
Yeah. Are there any systems that have really like made a huge impact that you guys could talk about?

Haley Levine 23:59
I think our best system that I don’t even know if you’d call this this system is really that we run now our business, like a business, we have operating hours, and we know what we’re doing every hour of the day. So we really adhere to a time block schedule. And you know, our admin staff, their number one job is to make sure that we’re doing the things we’re supposed to be doing and the right time, so not bending to other people all the time and saying this is you know, the times we do things, this is the system we run on.

Tony Mattar 24:28
And also, I mean, there’s so many tools out there that can help with a myriad of different things. So, you know, we use Slack for communication so that we’re not getting lost in group text message threads with each other. We use Trello for you know, to do lists love Trello. Yeah. So different tools like that, you know, utilizing our CRM to its fullest and I totally agree with the sentiment that the best CRM is the one that you’ll use. So I’m not about to recommend one CRM over another, but having one that you just live and breathe in that has has been a huge change for me over this past year, as I’m obsessed with our CRM. Now, you know, not a day goes by that I’m not putting in someone new or cleaning up some information because that’s a moving target, right? You know, your CRM is never at 100% accuracy or completeness. And so you can always be improving it. And the more that you put in it, the more that you improve it, you know, the more output you’re gonna see in terms of business and productivity.

Haley Levine 25:22
Yeah, we decided early on that we wanted to run our business like a startup. So implementing technology to help us do that. Like Tony said, Slack has been like life changing. I think sometimes we do get inundated with, there’s so many different tech products for, you know, for real estate. And I think really the best ones, and the systems we’ve implemented aren’t even real estate specific. It’s just, you know, how, as a team, do we all talk to each other and keep it organized? What’s the tool for that doesn’t need to be real estate specific, right, like Trello has been life changing for us, you know, it’s great. So seeking out things where you’re really defining what’s the problem I’m having? And how can I refine it? Instead of looking for this real estate CRM that does it all? It’s, you know, made just for you, right? Yeah.

D.J. Paris 26:07
Yeah, when I started the podcast, we, myself and our producer, we use Trello, because and we just make it and for those who are listening, Trello is a really a to do list system, project management system. But it’s a visual system, which is really cool, because you can just see everything. It’s almost like a giant whiteboard in a way. And we just move from from little like board to board or I forget what they’re called. But we just moved people from, you know, like out there at this stage. They’re interested in joining and wanting to be on the podcast. Great. Now we’re going to skip scheduling, we move them and we just keep moving them down the list until they get to finish. So you guys are somewhere in our process right now, with your headshots and all the things you provided ahead of time. So I wanted to ask you guys, I always like to ask like funny experience. So you guys have something called the snow storm incident. I don’t know what this is. So are you guys willing to share that

Tony Mattar 26:59
that story? Yeah. So when you asked for a couple ideas about a funny story, I sort of started having PTSD now that these past couple of days, it’s been getting a little bit colder. There was a listing that we had a while back a couple years ago, this was actually prior to us teaming up and they were tenants in the home, it was a single family home. And when they were supposed to close, you know, we represented the seller, and they were closing in like January or February. Well, turns out that the tenants moved out and they had been paying the gas bill. So they had stopped paying the gas bill, I went over there to check on the home prior to the final walkthrough happening. And of course, the night before, there had been a four and a half foot snowstorm. So I ended up spending three hours shoveling through the driveway and through the walkway to get into the home. And once I was in there, what did I find, except for all of this crap in the basement that me and my former team member, you know, the guy whose team I was on had to carry out to the trash. So cut to me then shoveling up half all the way to the back yard to the alley. So needless to say that was a very much a full service moment for my clients. But you know, I think everyone in our industry will agree that you’re willing to do what it takes to get the job done under most most instances.

D.J. Paris 28:20
That’s a no, that’s Well, you certainly earned your commission on that one. That’s amazing. And then also guys tell us the bunk beds story.

Haley Levine 28:27
That one’s mine. So this was probably almost six years ago, I got a call from a out of state investor who had been leasing out an apartment unit in Wicker Park wanted me to go take a look. He’s thinking about selling it or maybe renting it out again. So I went over there, got the keys. I opened the door to find literally this unit. I think it was like a two bed, one bath, you know, vintage apartment and it probably had about 30 bunk beds on it. But current tenants he hadn’t been there in years. Yeah, the landlord was running any leisure stall. And it was all a palooza weekend. So there are like kids in there too. And like empty cans of alcohol, like just everywhere. And I call them he had no idea like they were running. So they’re charging by the bat. Sure. And I mean no joke, like 30 bunk beds like 60 beds. Yeah.

Tony Mattar 29:22
That’s a fire hazard.

Haley Levine 29:25
Definitely a one time experience. Yeah, that

D.J. Paris 29:27
guy must have made that was a good weekend for the lieutenant. amazing amount of money. Well, guys, I wanted to ask you, so the large number of people who listen to our show, who are brokers who are wanting to know like, okay, Tony and Haley have had this amazing success. They’ve opened up their own firm, they’re doing all these cool things. What advice do you have for somebody who’s maybe they’re newer, or maybe they’re not newer, but they’re just wanting to get to the next level. Do you have any suggestions for what you might recommend to them?

Tony Mattar 29:59
Yeah, So my recommendation and this is kind of bringing this whole conversation full circle back to what we talked about at the beginning is, I think the best way. I mean, I know the best way in this industry to, to gain to gain knowledge and to gain success, whatever that means to you is through experience. And so the best way that I was able to gain experience on an accelerated path was to be on teams of top producers. You know, I don’t think that there’s anything wrong for anything wrong with, you know, not trying to figure it out on your own from day one, because it’s a really stressful and scary business or it can be. And having that support system, having that mentorship and guidance, I think is invaluable, and really allows you to put the pedal to the metal, so to speak on your growth, growth track in the industry.

D.J. Paris 30:52
Yeah, I think that’s a that’s a great idea. And, you know, we’re trying to do our little part of that with this podcast is getting people access to the minds of some of these top producers. But yeah, this is one thing that almost all top producers we’ve had on the show talk about is there, maybe they’re not always looking for new members to add to their team, but they’re always looking for people who are super motivated, who want to work for someone like that. And the as Tony just said, the experience you get from working with a top producer is I mean, there’s no comparison because they know how to do everything. And then you don’t have to start over and figure everything out. So yeah, yeah. Any other suggestions? Guys have what like, aside from somebody joining another team, maybe what they could start doing?

Haley Levine 31:35
Yeah, I totally agree with Tony, man, we’re definitely both products of that get a good mentor early on. But I would also say, build your database from day one. Yes. So go through and make a list of everyone you know, whether you know, they’re going to be a home owner or a client or not sure, their name, their email, their phone number, preferably their mailing address, and then also come up with a way that you’re going to add to that database. So we make it a goal each to meet three new people a week. So they can be doing anything, right, like go through someone, you know, looked on LinkedIn look anywhere, and just how are you going to get coffee with three new people or even one new person a week and add them to your database? Because eventually, if you know enough people, and if you’re engaging with them and touching them in a genuine way, every year, it’s going to turn into business. So doing that early on, and knowing that that’s something you have to do is just gonna make, you know, awesome.

D.J. Paris 32:28
Yeah, early on. When I started the podcast, one of my first interviews was with Josh Weinberg of Josh and, and Tommy. Yeah, yeah. Everyone knows Josh and Tommy good

Tony Mattar 32:39
friend of the podcast. Yeah.

Haley Levine 32:40
As on Josh and Tommy’s. Yeah, well,

D.J. Paris 32:43
there we go. So yeah, so so we have a lot of experience here with with Josh and Tommy, but I when I was asking, Tommy wasn’t on the podcast, he was busy being the president of car, whatever he was doing at the time. And it obviously very, very busy. Both guys are extremely busy, and very successful. And I asked Josh, what are your like production goals for next year? And he says, Oh, we don’t think like that. And I said, Okay, well, how do you think and Josh goes, we only really have one metric. And it’s how many new people Tommy can meet in a year. So he says, like, I forget what it is, I think it’s like five people a week, or whatever the number was, he’s like, if Tommy does that, we will hit every single one of our goals. And I loved it. Because those guys, this was not their first year in the business. This is like their 10th year in the business or whatever. They’re extraordinarily successful. And I was like, oh, yeah, that’s right, because that’s a good fundamental exercise. And that drives everything else. So Haley, I think you’re so right. Like,

Haley Levine 33:37
I have to admit, Tommy and Josh, are the people who told me to do that. And it took me a couple years to actually do it to the fullest, right? So makes I’d meet with someone, someone I wouldn’t. But the minute you do, and you’re deliberate about it, and you’re saving their info, you just like skyrocket. So yeah, do it early on, and take the advice and

D.J. Paris 33:54
don’t stop doing it. It’s kind of like a pushup, it’s just a good exercise that we should always do. And it’s just one of those core fundamental activities that will always yield a good result, Ryan de April, who does the show once a month as well is is famous for saying on almost every episode 16% of your database is transacting in real estate this year. So if you know 100 People, that means at least 16 of them are doing something buying selling, renting, and some of them are even doing two transactions, right? They’re selling and buying. So he’s like it might be 16 to 32 transactions for every 100 people, you know, so by adding more people to your database, obviously the math is pretty, pretty simple there. But yeah, and it’s just one of those easy things to forget to do. Right? Like it’s hard to meet three people a week. It really is like you have to really think about where am I going to find these people. Now once you figure out and you realize how important it is you can come up with a million different ways to meet people, but I think that gets lost and while I’m already working with all these clients, I don’t have time to meet new people. It’s like make time for it. It’s it’s if you’re only even doing that like a half an hour a day that may be your MO Most important half an hour,

Haley Levine 35:01
I would say find a niche. Something that’s like, you know, genuine to mine is women who own businesses, right? So I talked to one woman, and I’m like your boss is that? Who shall should I talk to you? I want to help your business grow, who’s another woman in business? And they always connect me with someone else. Who else should I be having coffee with? And it kind of doesn’t become work. People just start sending you people that you should know and me. Yeah,

Tony Mattar 35:29
yeah. I mean, I couldn’t agree more of everything that you both just said, and I just I, Haley and I kind of bemused on this pretty often, and that we feel like we know exactly what we have to do to be successful. And I think that in our industry, we’re in a completely unique situation in that, truly, we all do know exactly what we have to do to be successful. The question just becomes, are you willing to do that stuff? How important is it in relation to the other things going on in your life, and how committed are you going to be to it, and if you create those systems, and those tools to be able to follow through on the things that you know, are going to bring you success, money, freedom, a big life, then I mean, you’re golden.

D.J. Paris 36:12
Yeah. And I also want to say that maybe some of the magic that the two of you have, and this is just what I witnessed, even before having met you, really just seeing it on your website, it was so clear and apparent. And in I was talking about how great the video looks, and how well it’s shot and the lighting. And that’s all true, but the actual genuine affection that the two of you have for each other as, as partners in this business is really like palpable, it’s very obvious. And it’s very, it’s just very attractive, it’s a quality that you would want if you’re like, Oh, I’m going to hire realtors to help me buy or sell a home, I want to that seem like they’re having a ton of fun, but that they’re very serious about the business. But there they come. Your your personality and affection for each other really shows up. In really today, it’s shown up, of course, and then as well, like in all your marketing, so it’s really a big deal.

Tony Mattar 37:03
I have to say it’s completely genuine, because we’ve been friends for you know, five or six years now really good friends and, and we used to joke way back in the day about, you know, what if someday we own our own brokerage, and at the time, it would have been, that would have been the completely wrong move, because we were out messes and didn’t know what the hell we were doing. But, you know, for us to continue to grow that friendship and also to be a support for each other, in a professional sense, while working parallel to each other and not in an official capacity together, really just built the foundation for then when we did eventually decide to realize that years long dream.

Haley Levine 37:41
Yeah, it’s definitely a value proposition to our clients in a weird way to our friendship. I think that you know, a home co client is both of our clients. And they really work with both of us. And they come to really love and be friends with both of us do, you know are two for one package, we do have our moments, I think like any, like our marriage, this fight like anyone, but you know, the end of the day, we really love each other. And we really love what we’re doing. And our visions are definitely aligned. And I think that shines through.

Tony Mattar 38:09
I wouldn’t be standing up in Haley’s wedding in January if she didn’t like me.

D.J. Paris 38:15
That’s true. Well, guys, I think you’ve really you’ve set it all and we want all of our listeners. By the way, before we get to we wrap up, I want to make sure that we if we have listeners that are interested, then you know, not just brokers who listened to our show, we have buyers, sellers, renters investors, really all sorts. And the reason I know this is every time I do an episode, once it’s recorded and published, oftentimes, almost every time the person who I interviewed calls up weekly, and it goes I just somebody just listened to it. And now I’m working with them. So I want to speak directly to those buyers, sellers, renters investors, you know, if you’re looking for a real estate team to work with, guys, what’s the best way that anyone who wants to work with you should get in touch?

Tony Mattar 38:59
Yeah, um, so the best way if you want to work with us is to reach out directly through the contact page on our website, which is home coach chicago.com Or you can DM us on Instagram and I would say my advice speaking directly to the people on the buyer side of things would be it’s never too early to have an initial conversation with us and start to get those wheels turning and start to get the right education that you need in order to hit the ground running down the line. What would you say to sellers,

Haley Levine 39:26
sellers the same thing I think meeting early on and talking about you know what the market we’re in how we’re going to market your home in the right way use you know modern technology and targeting to do that. We’ll have that conversation with you now even if you’re thinking about selling a couple years from now, you know I’m kind of set you up for success and you can use all the mediums Tony talked about and you can also just email Hello at home coach chicago.com Yeah, so

D.J. Paris 39:51
everyone go visit home coach chicago.com also follow Tony and Haley on Instagram which is home coach Chicago, find them on Facebook as well, and you can hit all their social media right through home coach chicago.com as well. Well, guys, thank you so much for being on the show. This was a lot of fun. And the three of us are crowded around my little makeshift studio, which isn’t much of a studio. It’s just my office, and they were so sweet to come in and do this. And we’re so proud of you guys for having starting your own firm. That’s a big deal.

Haley Levine 40:22
For having a student

Tony Mattar 40:24
it was it was a pleasure to be all snug and cozy in here in your office with you. Yes,

D.J. Paris 40:29
we we are definitely like it. It’s hot in here too. So I’m sweating. I don’t know if the other if Haley and Tony are but we appreciate you guys coming in. And congrats on the success with the business and all your production. And just everything you guys are doing everything right. So it’s so cool to watch that. And thank you for taking time out of your day to come talk to our listeners.

Tony Mattar 40:48
We’re super grateful for your DJ and we hope that all the listeners out there at least got one little nugget that they can take away from today. Thank you. Oh, they

D.J. Paris 40:56
got more than that. So thanks, guys, and we’ll see everyone on the next episode. Bye guys. Bye

Melanie Giglio-Vakos of Team MVP at Compass is not only a top 1% agent – she’s currently the 12th highest producing real estate broker in Chicago (out of 45k brokers). Melanie talks about how a bad buying experience motivated her to get her license and how hard work is her secret weapon. She also discusses how she continually evolves her business to reflect the ever-changing market.

Melanie Giglio-Vakos can be reached at teammvp@compass.com and 312.953.4998.


Transcript

D.J. Paris 0:00
This episode of Keeping it real is brought to you by Quicken Loans real estate professionals. When you work with Quicken Loans, you have an agent relationship manager available to you and your team. These dedicated experts are part of the agent relations team. They serve as your single point of coordination so you can count on them to keep you in the loop throughout your client’s entire home buying process, call 888-980-2891 or go to real estate dot Quicken loans.com Today, call for cost information and conditions equal housing lender licensed in all 50 states NMLS consumer access.org Number 3030 And now under the show Hello, and welcome to another episode of Keeping it real the largest podcast made for real estate brokers for buy real estate brokers. My name is DJ Paris. I am your host and guide through the show. And coming up in just a moment. We have an amazing interview with top producer Melanie Giglio. Before we do, I’m going to ask you for a huge favor. Everyone who is listening, of course you’re listening. If you’re hearing this voice, I want you to close your eyes. If unless you’re driving, I want you to think about one broker that you know could benefit from hearing interviews like the one coming up here with Melanie top producers sharing their secrets, think of one broker in your office or maybe at a different office that could really benefit and as soon as we’re done, I want you to send this episode over to them. And we would appreciate it. And if every one of our listeners did that, we would of course double our listenership and be able to help even more of you and produce even more of these episodes. So by doing that you’re really helping us grow. And so we can continue to provide this content for free for you to help you grow, as well. So thank you in advance. Also, please follow us on Facebook every single day, we post an article that we think we’ll help you grow your business. And then we also do weekly video on there, too. That’s only 60 seconds long. And it’s a summarizes what we’ve been talking about on these podcast episodes. So also, if you want to follow us, in addition to Facebook, you can stream every episode we’ve ever done right from our website, keeping it real pod.com. And if you’re using a podcast app, just search for keeping it real podcast, and you should be able to find us. We’re on iTunes, we’re on Google Play. We are also in Stitcher, Spotify, any podcast director you should be able to find us. And lastly, just thank you so much for continuing to listen support our partners, and it’s telling a friend so let’s get to our interview with Melanie ganglia.

Today on the show, we have Melanie Giglio Makos, who runs the MVP team at Compass before I get into her bio, this is a very exciting episode for us because Melanie was at the very top of our we need to get on the show list when we first started like a few years ago, so we’re so excited to have her but if you’re not familiar with Melanie, let me tell you a little bit about her. She has built a reputation of excellence and professionalism among clients and industry peers alike by sharing her marketing expertise and dedicating herself to the highest level of service with over 16 years of residential real estate experience and a passion for helping clients achieve their real estate goals. She has been in the top 1% for nine over nine years consecutively. Melanie is very hands on effectively sets expectations and responds personally to all inquiries, ensuring that the process runs seamlessly from start to finish. As a longtime resident of Chicago, Melanie has watched the distinct neighborhoods of the city develop over time and places a premium on staying current on inventory pricing and trends. She brings an impressive network of experts to the table from mortgage consultants and lawyers to home inspectors and handyman. Her hands on approach has earned her not only repeat business, but enthusiastic referrals from satisfied clients. Also please visit her team website, which is MVP, Chicago real estate.com. Melanie, thank you so much. Welcome to the show. Yet we are thrilled to have you and we know just how busy you are. So it’s a big deal for us that you took a few minutes out of your week to do this. So for everyone who is listening who probably knows your name, but maybe don’t know your entire history in real estate, do you mind sharing with our audience like how you got how you got into real estate?

Melanie Giglio-Vakos 4:47
Sure, sure. Well, first up I have been in real estate for over 17 years now. I’m sorry if something might not have been updated. Going on 18 years now. I can’t believe that’s making me sound so old. But I’m the CIO about, I’d say 19 years ago, or at 18 or so years ago, when I was, I was buying my first condo. And I was not in real estate, I had no intention of going into real estate. And the experience that I had was atrocious to say the least, it probably there was probably not one aspect of the transaction that was even remotely, okay. And so my experience from that made me decide to get into real estate, I decided that I could do this 1,000% better than my realtor that I had. And, and so that’s how I decided to get into it, I decided that I was going to going to help people with one of their, you know, big, biggest, you know, they’re their biggest asset that they ever would have, and helping them throughout the entire process and credit news, hand holding 100% and be able to walk them through the process and have them know and understand every single step of the way, and not be left in the dark like I was when I first purchased my first home. So I didn’t even my I remember my agent did not even ask if I needed to get an inspection. I never got your inspection done. I never did a final walkthrough. It was under construction when I first saw it. And the day that I closed, it looked exactly the same as when I one and only time. And I remember finding that property myself in the newspaper, which is hilarious. So you know, and I didn’t know any better. So that’s why I was like, You have got to be kidding me, there has got to be a better way to do this. So it was it was held. But I got through it and decided to do the exact opposite of what the what I had experienced in my home, purchase my first home purchase.

D.J. Paris 7:03
Yeah, it’s really amazing to me, because I remember when I bought my first condo, and I was not in this business at all, and I just didn’t understand any part of it. And I thankfully had a really good broker who now I actually worked for all these years later. But the the fact is that thankfully, he was so good, because I was so ignorant. And I think a lot of buyers are there first the first time. And I think the really successful brokers, of course, understand that and and walk them through. But it’s funny because we’ve interviewed a ton of people on the show who are successful, like yourselves, who started out for that exact reason. They’re like, I went to buy something horrible experience. And I was like, I could do it obviously much better. And then you started working under like a really successful team. I imagine that was probably really helpful to learn the business.

Melanie Giglio-Vakos 7:53
Yeah, you know, I worked for a small, a smaller company called Sergio banks. It was my first company. And now they’re much bigger, but they’re so small company than the last and worked under the owner was basically you know, in her team, and she was hugely successful. And she needed help. And I was I was the person that took over. And I remember my first month in real estate, I actually, I sold nine properties my first month, yes. And that was with not knowing a single thing. I remember sitting down with my first client, and writing my first contract and thinking, oh my gosh, I don’t even know how to fill this out. And they’re just kept calling her everything is standard here. This is standard, this is standard, and I’m not knowing what I was doing. I’m laughing, you know, laughing at it all, because I just can’t believe how little I knew and how I got through all of that. But yes, times changed quite a bit. But I, I did I worked under a team. And, and it was That’s I think the only way to start in real estate. I think that anyone that thinks that they could do it on their own is, is doing a huge disservice to themselves. Because it’s not easy to do it on your own. You have to be able to work under someone and really learn from them and have them mentor you and, and, you know, learn the you know, learn the ropes of, of selling real estate because you certainly don’t get that in your you know, in your schooling. When you get your license. They don’t go through any of that they just go through all the legalities of it. So being able to learn from the best and just really being her right arm and our left arm. And you know, I never left her side. I learned quite a bit.

D.J. Paris 9:38
Yeah, it’s the biggest, most common origin story for all the people we’ve interviewed who are all top 1% producers like yourself, almost all maybe there was one or two that just started on their own and overtime figured everything out but that’s certainly the exception. So yeah, for our listeners who are brokers who are either starting out out or wanting to, you know, grow their business, it’s certainly helps to either join it a successful team that is going to let you you know, flourish and be a resource or find a company, if you are just individual practitioner, like find a company that has an amazing support team that’s available, you know, pretty much whenever otherwise, yeah, it’s really hard. Otherwise, because yeah, in your classes, they don’t I don’t remember anything I was taught in my classes.

Melanie Giglio-Vakos 10:25
It’s irrelevant. Pretty

D.J. Paris 10:27
much irrelevant. So when, how long ago did you start your team because your team has grown you guys, by the way, we should mention the listeners, there are what There you have 16 members or so on the team.

Melanie Giglio-Vakos 10:39
I do have 16 Total members. So there’s 14 agents. And then there is one, marketing director and one Operations Manager. And so that’s, that’s our whole team. And so my marketing director, she handles all of my marketing full time agent, I’m a full time, Gal. And she’s That’s all she focuses on all day, all night, every day. And though I’m my operations manager, she just keeps she’s the glue. And she keeps everything together. And all the rest are licensed agents. I have agents that that have been with me since 2008. And then I have some newer agents as well. But most of my agents have been with me a long time. We’re family. And, yeah, we have an amazing team, we do. I never anticipated the team to be this big. As a matter of fact, I had zero plans of it, the team just kind of grew very organically. And I never once went out there and said, Okay, I need to find this person, it was just that this person kind of fell into my lap one way or another, or I might have been talking about, oh, I really could do some more help. And then someone would come along and say, Hey, I know someone that’s interested. And so it just kind of worked out that way. And the people that I had joined the team, were the people that were showing me the most interest and you know, being a hustler, I would, if they reach out to me and say they want to meet with me, I pretty much blew him off for a long time. And I wanted to see how much they were really going to, you know, reach out to me and show me how interested they were. And you know, when they were very, very persistent, that got brownie points with me. And then I sat down and met with them and got to know him and see if they were a fit for the team. So we have a certain culture, and I needed to know that they were going to fit our culture and be an asset to the team. And so that’s where we are today. But I started with a, I’d say a small, small team, like with an assistant, probably two to three years after I started in real estate. That was probably the very beginning of it.

D.J. Paris 12:54
Wow, yeah, look, I want to go back to persistence. Because this is so important. You know, whether you’re a broker looking to join a successful team, like the MVP team, or if you’re just looking to get more clients on your own understanding that that’s the one thing that all of us have control over is our persistence. And I’d say polite persistence, or you know, but it’s well, yeah, of course. And but it’s one of those things that is in sort of short supply. I think it’s, you know, maybe just human nature not not to stay on top of things. And the fact that you know, you obviously have and you require that of your brokers, which is because it’s your brand. And obviously, you know that and you want to make sure that their client clients are taken care of, because it’s your name on, you know, on the masthead. So that’s, that’s a great, that’s a great, important point. And by the way, it kind of relates to our podcast, too, because when we first started this podcast, I thought, well, this would be really fun to do. And a nice way to give back to the community. And I had to politely be persistent in have been our team to like get interviews because I thought, well, I don’t know if anyone’s even gonna want to talk to us, but we just politely bothering them. And then now, it’s so funny. Now we have a list of like 60 people who are like, How come you haven’t been on the show yet? We just got one this morning from somebody in the top 10. Not yourself, of course, but someone else who was like, How come you haven’t happy on the show. So it’s funny, it’s now paid off to, even with this silly little podcast that people now are, are so excited to be on it. So we’re super grateful for that. But it was because of our persistence, that that you know, people are willing to be on the show. So it’s a great lesson for everyone listening, whether you’re, you know, a broker on your owner or you want to join a team like Melanie’s you have to impress her Of course, and, and that’s really important and even like little things like personal notes, and, and all those little persistent touches that, you know, brokers, Most brokers just don’t do. Even internet leads. I don’t know if you guys do any of that, but it’s amazing how people will spend 1000s and 1000s of dollars every month and then a lead comes in and they call it maybe once maybe

Melanie Giglio-Vakos 15:00
So, yeah, that doesn’t work in my world, there is, you know, my job essentially is just to train the team coach the team, and lead them and making them the best that they can be my goal in life is to make all of them much better than I could ever be. And so I try and, you know, get all the gain all the knowledge and experience and all that and pass it along to them. And we have our weekly meetings every Tuesday morning. And that’s where we get to, you know, tell them about all the different things that I you know, that I think our best tactics in order to get clients keep clients and nurture them, you know, for years and years and years. So, you know, it’s, it’s important for me to, to educate my team on that and help them constantly. So, yeah, that’s that one call would not work in my world.

D.J. Paris 15:58
It just wouldn’t work for business anyway, right? Like, it just doesn’t work at all. And it’s a really important thing is the one consistent thing we’ve heard when this is, by the time we published, this was probably like, 100, and eighth episode or so. So we’ve done a lot. And what’s amazing is, every single broker that we’ve had on the show echoes that same exact sentiment, they wouldn’t be where they are, if they if they weren’t, you know, proactive and persistent, I would like to get your take on what’s currently going on in the market, specifically, like how things have changed, or that how they’re changing what your team is sort of how that how your team is shifted to meet some of those needs.

Melanie Giglio-Vakos 16:36
Sure. So you know, the markets, it’s definitely changing, they were all feeling it, we’re certainly seeing things slow down, a lot more inventory in the markets that are certainly more of a buyers market. Now, so than ever, and we’re seeing, you know, prices kind of declining a bit. And I don’t want to necessarily say declining, because I feel like it’s just becoming more of a normal market. You know, you think about this time a year ago, we were all complaining that there was no inventory, we have all these buyers, but no inventory at all. Well, now we you know, we got exactly what we asked for. And so now we have this inventory. And, and so now things just feel differently, but I just feel that it’s just more of a normal market. You know, you hear about the big R word when talking about recession, but I don’t think that that is, has really an effect on the housing market, we’re not in a housing recession. And so I’m not worried about that people are still out there buying interest rates are still very low. And we’re certainly not getting into anything close to there’s no signs at all that are pointing to anything, like what we were experiencing in 2008. So I just I feel like things are just slowing down. And we just have to keep going with what we’re doing. And maybe do more of what we’re doing, you know, more follow up more consistency, just more of everything, to be able to stay relevant in the market. But we’re so busy, we’re extremely busy. So, you know, we’re seeing some pricing. You know, I think the the other important thing is, we have to really educate our buyers, I’m sorry, excuse me, our sellers, on what’s going on. So we have been seeing a lot of lower offers. And so with that, we have to tell our clients why they should be considering this lower offer. And not, you know, just blowing it off, because we don’t know when the next offer is going to come in. And that’s one thing I pride myself on in my team, I make sure that we are constantly giving our clients weekly updates every single week we give our clients an update, whether it’s good, bad or ugly. And I think that helps a lot.

D.J. Paris 18:50
I will tell you, I we were talking about this before we started that you’re obviously close with Matt, Larissa and I was watching him speak recently. And he has that same philosophy that every single client gets an update every single week. And it sounds so simple. And it’s like well, of course everyone should do that. I would bet and I’m just guessing you would, you’d probably have a better bet against that. I would but I would say 98% of brokers probably don’t do that. And so that’s like all you did.

Melanie Giglio-Vakos 19:19
Yeah, I’m the second agent. A lot of times, sometimes even the third agent on a home. And the constant thing that I keep hearing is, yeah, I haven’t heard from my agent a month. Haven’t heard a few months. I’m like really, I would that just would not work in my household again, you know, I make sure you are you’re getting up to him. And even more so when things are not happening. I mean, listen, it’s busy and we’re getting a lot of traffic and interest and all that then the weekly market update, you know, might not even be necessary because they’re kind of getting that from from all the traffic that they’re seeing, but I still give it regardless, but it’s especially important when the market is slow down a bit. So so they can be informed of everything. And, and sometimes, you know, when you’re constantly given these updates, the sellers come back to you and say, Wow, maybe we need to lower the price. You know, it’s the point where I’m opening the door for them to see exactly what it is and, and make it see for themselves as to what probably needs to be done in order to sell their home.

D.J. Paris 20:21
Yeah, here’s a quick little pro tip for everyone listening. And I’d probably everybody knows this. But it’s worth saying in case you don’t, obviously Melanie knows, but inside of em read, which is not always the easiest thing to navigate. But M read will actually show you if you’re the listing agent, how many eyeballs have have taken a look at the listing? And if you’re thinking, Well, what do I call my client on every week and tell them if there’s no real update? If it’s a listing, you could say, Hey, by the way, 150 Realtors took a look at this property, you know, via emarat. Or, and we didn’t get we only got two showings, maybe that’s, you know, a sign that we need to adjust pricing. So if you’re ever looking for like a reason, even if you’re just calling in to say, hey, we had all these eyeballs on it, and we got some traffic or we didn’t. That’s obviously a huge conversation points. So just for everyone listening if you didn’t know that that’s an option inside Amazon. Of course, a lot of other reasons to call, too. But but that’s just one one example. I’m curious to know, if you’re seeing in your own clients and your team’s clients. And because we’ve I’ve heard this from other top producers recently that they’re seeing a lot of their clients downsizing in specifically like in the suburbs, maybe they sell their property or even the city and now they’re even moving to rentals. Have you seen an uptick in rentals at all?

Melanie Giglio-Vakos 21:40
I have seen an uptick in rentals. For various reasons, definitely seeing some have been downsizing just like that. And you know, some people just don’t want to deal with the taxes anymore. The taxes have been a bit a big factor. And just some people are selling and want to just don’t know where they want to go next. So they don’t want to make a commitment to anything, but they know that it might be a good time to sell. So I’ve had that actually a few times this year where they they knew that if they waited a year, it might not be as good of a time to sell. So they wanted to do that before the market maybe slowed down even more so. So they sell and just stay in a rental for bet and then figure out their next move. So I’ve seen a lot of different reasons as to why someone would go to renting. I don’t agree with any of them. But yes, I’ve seen it. I think it’s insane. Because the way that I see it is that if someone was to rent a condo, let’s say, downtown and within the amount that they’re paying in that rent, if they were to buy that same exact condo, I guarantee you their their mortgage interest, taxes and assessments are probably going to be less than what they’re paying in rent. And then hopefully they’re going to be building equity in their home. And you know it, you have a write off with a two, there’s so many benefits to homeownership that I just don’t see any reason as to why you would rent unless you just truly cannot afford to buy a home. You don’t have the credit or the money.

D.J. Paris 23:16
Yeah, no, you’re absolutely right. And it’s it’s amazing. The tax deductions still is a nice thing to see every year too. So yeah, it’s it’s it’s huge. And we don’t worry, it’s funny too, for everyone listening if you’re if you’re working with renters, and you don’t have a conversation around why they might also want to be purchasing that, you know, most people who are spending 2000 plus a month in rent should be by you can have that conversation and rates are now at like a three year low just this week. So it’s a pretty opportune time, I think.

Melanie Giglio-Vakos 23:51
Yeah. And they’re giving away money. Basically, they were not going to see them much lower than this forever. So it really is, it’s an ideal time to buy.

D.J. Paris 24:00
Yeah, I very rarely in whenever we do these episodes, I always never make it to like I always asked like, Tell me your funniest experience, and you have a really good funny experience. This was about you the home on the south side. So do you mind sharing, sharing that with that story, just because it’s a great one that I think a lot of people can somewhat relate to, but you actually yours went like a little further than I thought it would so you don’t mind sharing it.

Melanie Giglio-Vakos 24:27
Yeah, as well. It would have been better obviously, if you were there to really see the whole the whole thing of how it played out. But, you know, obviously in 2008 when the market was turning, you know, I felt I remember the day I remember where I was I remember all of it and I was in freakout mode and I figured out a way to get an opportunity to put my foot in the door and get in to sell foreclosures, because that was about the only thing that was that was there that was going to be selling at that point. So because nothing else was selling so it was foreclosures or go get another job. So I was fortunate enough to get in with a bunch of banks. I won’t go into all of that. But, but the thing is I, so I got in, and then I started getting all these listings. And of course, the majority of the listings were not in the better parts of the city. You know, they were in some rougher areas, some areas that were pretty scary to say the least. A lot of crime was going on whatever. So it was just it was, it was crazy. Nonetheless, there was a day where and so once in a while, I would have my husband go with me to some of these properties, because I was terrified to go by myself. And I’d always find someone to go with me, or at least most of the time anyway. And so this particular day I had, I wanted to go and do a visit to a few different properties of mine to check on them, because you’re supposed to do that to make sure that they didn’t get vandalized, and they’re still secured. And then there was just one property that the neighbor had called me and told me that someone broke in it was pulling out all the copper plumbing. I’m like, Oh, boy. So first went to this one house, and we walked around the house to make sure we’re secured. And of course, I saw that this basement window was, was broken into. So it did step down the stairs. And then it was a little little window, very small window. Not anyone could, you know, go out of it. But anyway, my husband decided to step down, I was standing back, he looked in the window to see if the he could see anything. And when he did that a black cat, like went out, like jumped over his head. He screamed like a little girl. He’d kill me right now if he heard me say, but it was hilarious. But so then immediately after that, we went to the next property, where the property was where the neighbor was calling and saying that people were pulling out copper plumbing. So I called the police. I asked the police to meet me there. And I got there before the police. And I said to my husband, like, Come on, let’s go inside. And he’s like, No, we’re not going inside. So no, come on, we’re fine. We’re fine. Or please, we’ll be here any minute. And so you know, he was still adamant about it. And I was insisted. So we walk in there, and the place was a mess. You know, it’s just, everything’s ripped up graffiti everywhere. But that’s normal. It was a normal home. And a few minutes later, the police come in, and they’re like, put your hands up. And I’m like, I’m just a realtor. And so, I mean, literally, it was so terrifying. My husband, MF me for that entire day as it will never go to these work. And with you. How dare you? What is wrong with you? I mean, it was just crazy. So it was just one crazy experience after another of the fork. Like I felt like I could write a book with all the experiences that I that I had in, you know, in that world of those four years of selling foreclosures.

D.J. Paris 27:44
Yeah, no, that is super funny. And it and scary, too. And, you know, obviously, you made it through it, but it goes back to persistence, right? Like you shifted back when the market crashed. And he said, Okay, how can I do this? That’s funny, too, because this question comes up a lot, where even at our firm brokers ask somebody like me who I don’t know anything, and they’ll say like, how do you get foreclosures? How do you get these bank relationships? I’m like, I have no idea. But why don’t you start calling some banks and talk to them. But it is one of those things that I feel like if you have to ask how to do it, and I don’t, personally, personally know how to do that. But, you know, it would start with calling like 10 banks and going, Hey, I want to be I want to get your foreclosures, how do I get access to that? And persistence, right, and just developing.

Melanie Giglio-Vakos 28:35
I mean, it is it’s all about persistence. And I, you know, I remember I had like kind of a lead, where they said, they were having this REO event, I think it was in Texas. And it was the next day and I’m like, You know what, I’m gonna go get a ticket, I was broke, because I, you know, so bad, the market was so bad, we’re at least we’re feeling it. And I’m like, I’m gonna get a ticket. I’m gonna fly there. And I’m gonna figure it out. So I went there. And I just started talking to everybody that I could, and asking questions and meeting people and met someone that I could get into this exclusive club. And I remember he was charging, like $5,000 for the club. And he allowed me to get in for 2000. And so it was just, I was investing in my business, I knew that I had to do this, I had to, if I wanted this opportunity, I had to go and go for full force, and you know, and it’s gonna cost me and that’s exactly what I did. And I got some leads through that and it just kept going from there. And then it takes doing a good job because there are people that started doing doing that, and they just failed terribly. Well. I had to build a team in a matter of a week. And as a matter of fact, the one guy that’s with me now on my team, my keys, he was with me during that time I you know, he was just getting his license. I’m like, Okay, you’re gonna help me you’re going to do my BPOS for me, which are these broker price opinions? Yeah. And then I had to hire someone else to do my bookkeeping hire bookkeeper, and then this other assistant and then a team to do all the clean out it was, I mean, I just had to figure it out. And it was zero sleep for a very, very, very long time. And I was selling like over 100 100 A year during the time, but they were all foreclosures, every one of them was foreclosures. Yeah, it was stressful. But

D.J. Paris 30:16
that’s again, it just speaks to you’re treating this like a like a business. And you know, shifting and making a jump, pivoting, I guess, is maybe a better word, and saying, Okay, how do we

Melanie Giglio-Vakos 30:29
evolve over time? So

D.J. Paris 30:30
here’s a question. So we get a lot of brokers, because the schools who did teach the real estate classes are very kind and push a lot of people to the website to hear, or sorry, to our podcast to hear people like yourself, you know, give them encouragement on how they should start. If you were just starting out today. Do you have aside from being persistent, which is we’ve we’ve had several times, any other ideas of what somebody who is new, or somebody who’s really looking to ramp up their business might do today to like, you know, six months from now really start to reap those benefits?

Melanie Giglio-Vakos 31:01
Yeah. I mean, to me, it’s easy, I see exactly what needs to be done. I think, unfortunately, the work ethic of many people nowadays is just not up to par up to my standards. But you know, what I see is that you’re gonna get your license, work with a top producing team, and be there be present every single day at the office, listening to what you know what these, you know, what the top producers are doing, listen to their conversations, listen to them on the phone. So like, I’ve had many people actually, most of them have joined my team. But when they first started, or they were thinking about joining a team, I said, follow me around for an entire day, you could just stay next to me the entire time and just watch what I do. And if you have any questions, let me know. And, and that’s what a few of my agents had done with me. And then they decided to join the team. So I just think it’s extremely important to be around top producers listen to them. And then then you cannot be afraid of working hard. I mean, I’ll tell you, I’ve been in this business almost 18 years now. I still have there is not one day that goes by that I don’t work 12 hours. And most days, it’s a 14 hour day, and some days, it’s 16 hours a day, I hate to admit that it’s pretty embarrassing, but I still just work so much. I put in a lot of blood, sweat and tears. I am here late night, many times, I’m the first person in the office and the last person out of the office. And you know, I don’t get to go on vacations every other month. I feel like that’s, you know, we just experienced a lot of that nowadays, people want to work five, six hours a day and call it a day and have weekends off and go on vacation every other weekend. That just doesn’t work. And you know how I like to operate. And I think if you’re willing to put in the work, and be persistent and get on the phones and stay on the phones all day and be around like minded individuals, you will set yourself up to succeed. Yeah, and

D.J. Paris 33:03
Melanie is way too humble to say this, but I will say this for her. Not only is she top 1%, which she’s been for like nine or plus years, which is like I mean, everybody knows her. She’s not only that she’s in like the top, roughly the top 10 have about 44,000 brokers in the Chicagoland area. So she’s right around that very top 10 list. So this is you know, we would call it rarefied air, except she absolutely earned her Okay, they’re doing BPOS do, you know doing foreclosures in areas of the city where, you know, you’re being accused of, by the way, any police officer reasonably think that you are stealing our pipes? I apparently I guess.

Melanie Giglio-Vakos 33:47
Well, it was dark in the place. That’s why he didn’t seem he just saw removing. So that’s why he did that. But I’ve had pleased I remember I got pulled over one time, hate to admit it. But I was driving my husband’s Mercedes at the time and this bad area. And the guy, the cop stopped me and said, What are you doing here? And he was Do you realize that there were four fatalities just on this block just today? And I go, okay, yes, you know, one of those things. So, yes, scary, scary stuff. But again, you got to do what you got to do. And that’s, that was my mentality. That’s always been my mentality, and I’ll do whatever it takes to succeed.

D.J. Paris 34:24
Yeah, and we should, that really brings us to, you know, wrapping this up with with a message to everyone listening, it’s like, Look, if you’re interested in working, if you’re a broker and interested in maybe trying to earn a spot on the MVP team, we Melanie said, like be persistent, like, you know, offer to, to, you know, reach out, reach out, reach out. I know, if I was a broker or practicing broker, and I wanted to increase my production what better way than to study under somebody who’s just killing it, but then also being really understanding that I’m going to have to be putting in all of those hours which He’s every successful broker we’ve ever had on the show does that so, but these, you know, you have to impress these people, if you they’re going to take you under their wing because they’re going to invest in you, and they’re going to make you successful. That’s what’s the like, the really impressive part we had on I think it was Amy kite, but I might, I might be wrong, it was a suburban broker think it was Amy. And she’s to say, she said that on her episode, she’s like, Oh, I will make somebody over six figures by their like, third year, if they do exactly what I told them. She’s like, Eric is I don’t know that everyone’s going to do and I tell them, but she’s like, I have the secret sauce. And it’s not secret, but like, you have to just be willing to work. So obviously, Melanie feels the exact same way and is living that every single day. And so but if there are any buyers, sellers, renters investors out there that wants to work with either Melanie or Melanie, someone on your team, what is the best way they should be reaching out to you?

Melanie Giglio-Vakos 35:57
They can reach out to via email at Team mvp@compass.com. So that’s just t am M vp@compass.com. And I am one of the crazy ones that gives their cell phone number out. I may not answer right away, but I’ll certainly answer respond in a very, very quick timeframe. And my cell phone number is 312-953-4998.

D.J. Paris 36:27
If we were talking about this, before we started that you get about 100 messages every hour or so so, So be persistent if you if you’re messaging her and you know she’s busy, as well. But that again, goes to show just how serious she takes this business. So she’s like, here’s my cell phone, I get back to people reach out to me. So if you’re somebody who’s looking for a broker, a realtor, obviously Melanie would be a great fit, or someone on her team. And also, if you’re a broker who’s like, I want to join that team, you know, go to their website, reach out to them and tell them why they should even consider you joining. But that’s MVP, Chicago, real estate.com. And other than that, look, Melanie is killing it, she’s crushing it, and we’re gonna let her get back to her busy 12 hour minimum. Focus. And by the way, that’s another one thing I want to just end on, which is been very consistent, obviously, among all of our guests, including Melanie is that they all seem to find time to give back in whatever way that they’re passionate about. And so when we reached out to Melanie, like she’s too busy to respond to our podcast request, and yet she did. And she said, Sure, I’d be happy to speak to your audience. And that goes to show you for somebody who is as busy selling hundreds of homes a year, just how you know how willing they are to give back. And so for everyone who’s listening, whatever you’re passionate about, whether it’s like a volunteer organization, or just you know, helping other brokers like Melanie’s doing right now speaking to you, they seem to always find time, which again, speaks to their generosity and their persistence. So on behalf of the listeners, and there are 1000s. We thank Melanie, for coming on the show. Also, on behalf of Melanie and myself, we thank the listeners for listening and continuing to support our show and it’s a lot of fun. And we’ll continue of course providing these episodes. So, Melanie, thank you so much. And we will see everybody on the next episode. So

Melanie Giglio-Vakos 38:28
yeah, thank you very much. Thanks for having me. Thanks for listening. I appreciate it.

Danielle Dowell is one of the most successful Chicago brokers, but perhaps the most incredible part of her story is that she moved to Chicago knowing only ONE person. After a year in real estate she became a top broker and has remained one for the past twelve years. As her business grew, she realized it was time to add more staff. Danielle founded The Dowell Group in 2015 which now has ten members. She’s routinely asked to speak at conferences, television, and now, on our podcast. In this episode she explains how she found success and how you can, too!

Danielle Dowell can be reached at 312-391-5655 and ddowell@thedowellgroupre.com.

The Dowell Group Chicago Real Estate

Transcript

D.J. Paris 0:00
This episode of Keeping it real is brought to you by Quicken Loans real estate professionals. When you work with Quicken Loans, you have an agent relationship manager available to you and your team. These dedicated experts are part of the agent relations team. They serve as your single point of coordination so you can count on them to keep you in the loop throughout your client’s entire home buying process, call 888-980-2891 or go to real estate dot Quicken loans.com Today, call for cost information and conditions equal housing lender licensed in all 50 states NMLS consumer access.org Number 3030. And now onto the show.

Hello, and welcome to keeping it real the largest podcast in the country made for brokers by brokers. My name is DJ Paris, I am your guide and host through the show. And in just a moment, we have an interview with the great Danielle doll. Before we get to Danielle, a couple of quick items. Everyone who is listening, you need to follow us on Facebook. So go to facebook.com forward slash keeping it real pod why? Well, we wanted to make give you an actual reason to follow us on Facebook, we post daily content, we find articles all over the web that will help you build your real estate business, we post one of those a day plus, our producer, the great Liz Lape does a video once a week called Liz lessons where she for about a minute or two talks about something that you can take action on immediately to grow your business. So again, go to facebook.com forward slash keeping it real pod. And also if you want to stream all of our old episodes, which you can also find on Facebook, go to our website, right, which is keeping it real pod.com every single episode we’ve done, we’ve done well over 105 or six of them at this point, you can go back and listen to every single interview we’ve done and learn how to grow your business like the top 1% producers do. And then lastly, don’t forget to tell a friend the way that we have grown this business by spending literally $0 Since we started is by word of mouth. So if this content is valuable to you, and I suspect it hopefully would be if you’re listening, make sure to tell every other real estate professional, you know this exists. And also if you have ideas of people we should be interviewing and talking to on the show, send us that information as well. Again, we always say thank you to our listeners and also to our wonderful guests who take time out of their busy day. And they don’t have time to do this right. The people we interview are way too busy to talk to a dummy like me, but they do it anyway. And we’re super grateful so and we also of course are grateful to all of you who listened. So thank you guys so much. And now on to our interview with Danielle doll.

Today on the show, we have Danielle doll of the dowel group. Daniel is a top real estate broker since 2007. She founded the doll group in 2015 with a goal to provide consistent service for clients from the city to the suburbs. And their group actually is pretty interesting. Instead of having everyone do his particular role. What they prefer to do at the doll group is match clients to agents and brokers based on personality, price point and area. Adele group provides attention to detail to all their clients aware that the business they love is dependent on relationships, they will always go the extra mile Whether you’re buying, selling, renting, investing or building, they are there to lessen the stress of Sodhi associated with your real estate transactions. You can follow them at the doll group r e.com. Go to their website. Check it out. Also they are on Facebook, Instagram, just search for the doll group. It will pop right up and today. As I mentioned, we’re talking to Danielle who is the the lead the team leader, the founder and somebody who is a huge powerhouse in this industry. So welcome, Danielle. Thank you.

Danielle Dowell 4:15
Thank you. Thank you for having me on your podcast.

D.J. Paris 4:17
We are so thrilled to have you. You’ve been on our guest list for like since since the beginning. And so we’re so grateful that you have the time to do this. You have such an amazing origin story. Tell us how you got into real estate.

Danielle Dowell 4:32
So I got into real estate I was in the hospitality industry and I lived in a couple of cities Dallas, San Diego St. Louis was the last city that I lived in before moving here. And I didn’t like the hospitality industry. I was 24 I think and I thought man, I don’t really like the late nights. I had an associate’s degree I had. I was supposed to play sports in college decided not to last minute which was I think the best thing I ever did But I didn’t have a bachelor’s and I thought, well, what can I do to make the most money and that I’m going to like, and that wouldn’t be all these nights. And at the time, I had some friends of mine girlfriends owned an appraisal company in St. Louis. So I kind of helped them out decided that wasn’t for me. My brother was in mortgages at the time, he was younger than me. And so I thought, well, I’ll get try to get to cells. So I moved to Chicago. I didn’t know anybody. I knew one person. And I got onto Craigslist. They moved in 2007 2007, like late 2000. I think late 2006. Actually, like I want to say I moved in like November. Yeah. So I got on Craigslist, in which I still hire off of Craigslist. I love it. But so I got on, and I kind of looked and I found a woman that was a top producer. And she was looking for an assistant. And so I went in and interviewed with her. And then I became her assistant for probably a good, I would say probably two and a half years, if not a little bit longer than I helped her with showings and things of that nature afterwards. And then stayed on her team. And then my sister moved here for a while and helped me for about five or six years. And then we just kind of decided that we were ready to do our own thing. And so we went off. And that’s when we started the dowel group.

D.J. Paris 6:16
Wow. And how many team members do you have today?

Danielle Dowell 6:20
Right now we have 10. So we have two office managers who are licensed everyone in our team is licensed. And then we’ve got eight agents.

D.J. Paris 6:30
Yeah, and that’s, and we should mention to all our listeners, and normally we wait to the end, which is really stupid of me, because not everyone makes it to the end. Because, you know, they don’t want to hear my voice for 45 minutes. But Danielle is team is always looking for brokers that might be a good fit. Can you tell the audience a little bit about what you’re looking for and who might be a good fit for your team?

Danielle Dowell 6:52
So yeah, so I’ve never really recruited, but I’ve come through different avenues of finding people and some people have reached out directly to us. So right now we’re looking for we do city and suburbs. So we’re trying to build a little bit more in the suburbs right now. So in the suburbs, I definitely am looking for someone on the North Shore, also looking for a western suburb agent. And then in the city, we definitely looking for someone on the south side. So that’s kind of who we’re looking. But even if you’re anywhere else, if you think you would be a good fit. If you think the personalities would match, like I like to sit down with everyone. And it has to be a win win. So I have to be able to give someone that’s coming on the team something and they’ve got to I’ve got to be able to see that they’re going to be able to give something to the team.

D.J. Paris 7:36
Sure. And the best way they could reach out is just through your website, or through social media, I

Danielle Dowell 7:41
guess. Yeah, I mean, you can call me you can email me. Yeah, either way, social media is fine. If you’re interested, one of the best hires that we’ve had over the years, she actually had reached out to us two years before I hired her. And she was asking if I needed a buyer’s agent. And that’s not how our team works. Exactly. So I said, you don’t that’s not how it works. But I said, I’ll meet you for you know, I don’t know lunch or, you know, for breakfast, or coffee or something. And she said, Oh, it’s okay. And she came back a year later. And we ended up connecting at that point. And she’s been on the team for a while, and she does an amazing job.

D.J. Paris 8:18
Yeah, that’s really important point, too, is a lot of teams are not structured the way you guys have structured, which is everyone has their own agent, and you’re matching the client up to the individual versus hey, this person is the transaction coordinator. And this person is, you know, the person who has the showings. And is that is that? Do I have that? Right?

Danielle Dowell 8:36
Yeah. So I mean, I felt, I think what we do, it’s not the easiest, and I guess, the most proficient way financially to do it. It does cost more money, I think, than how other teams are structured. But I think it gives the client more individualized. You know, we’re know the client better everyone is on the same page, they’re not getting passed off to someone that they’ve never met or haven’t been dealing with along to the transaction, which I always felt strange when that happened. So kind of how we put together is it’s to two agents per team, and then an admin, so there’s always someone that can answer an email a question, there’s always someone that can show the property because we probably do about 75% sell side. So there’s no reason for us not to be able to show something I mean, and if if anything happens, even if those two people can’t at least there’s someone else on the team that can and I just think it’s for us this you know, type of clientele that we have, it makes them feel more at ease. They’re always getting consistent feedback. And so my thought processes, give more feedback, give people more information than what they know what to do with and then usually they won’t, you know, try to call you.

D.J. Paris 9:49
That’s actually so my my boss who was my real estate agent back in like 2005 When I was in the IT world. He had a philosophy that he told me said Is that he said, I never wanted a client to have to call me first. So which I think is a great customer service philosophy like I will I will give all the information. So I know and I never had to call and say like, what’s going on? What’s, what’s the next step? He just always told me?

Danielle Dowell 10:15
Yeah, I think that’s great. Because, you know, when people start calling, there’s a reason why they’re calling because they’re not getting something that they want. So if you’re giving everything to them upfront, and you’re giving them the ideas that you think that they need to do, but letting them make the decision on them, I filled the transaction goes much smoother, and everyone’s always happier.

D.J. Paris 10:35
Yeah, more communication versus letter more information versus less, I guess, isn’t that probably

Danielle Dowell 10:40
for sure. I mean, even if you have something sitting on the market, give them ideas of things to do. They may say yes, they may say no, but at least you’re still trying to work on it. And you’re trying to push them past the goal line.

D.J. Paris 10:53
Yeah, and we should mention that you are just an amazing worker, like, in addition to building your own business, you have a development company in Missouri, you’ve got another you have a home there as well. And you just you’re a you’re a good worker, obviously. You wrote something super funny. So I would Daniel’s permission, I asked you if I could read this just because I thought it was super cute. She goes I have no kids. No and nor am I married, nor do I have plans to and I thought that was funny because I was I was actually just on my way to Tiffany to get you a ring.

Danielle Dowell 11:25
That I wouldn’t take the ring.

D.J. Paris 11:26
Okay. The good news is it’s 17 Karat. The bad news is it’s cubic ciconia. So well, that’s that’s the trade off. We just were just keep that to ourselves. And yeah, that’s okay. All right, then I’ll just I’ll keep the room for someone else. But anyway, no, but that was it was very cute. The point is, is Daniel treats this like a business because it is her business. And she’s incredibly busy. But also, you know, finds the time to give back to our podcast. And she you just did actually WGN thing with our managing broker and Joel shop, and which I saw a few weeks ago. And anyway, you’re you’re out there and constantly giving back. And I think that’s really, really a Hallmark and really consistent among all the people, these top one percenters I’ve interviewed, they always find time to give back. I think that’s really cool. So thank you.

Danielle Dowell 12:14
Yeah, I think you should it’s, I think it benefits everyone. I know, when I was first in the industry, I was trying to talk to as many people as I could to figure out how they can become successful, or I just watched a lot of people. And so I think by having these certain outlets, it’s good for anyone that’s coming up to be able to understand what they can do better, or how they should go about proceeding. Because the one thing in real estate is everyone does it differently. So there’s not just one way to do everything. So I think it’s really important too. I like working with a ton of different people too. So I can see how they all work. Because I take a little bit from everyone. And then there’s some stuff that I don’t like the way they do. So I don’t do it. But in the stuff that I like, and I’m like, oh, that’s genius, I should add that into my plan. So I think you constantly have to be learning. And so these type of things are very, you know, you can turn on the podcast, you can listen to a bunch of these top producers, and take little bits and pieces that you like.

D.J. Paris 13:07
Yeah, that’s the whole intention of our show here. And obviously, a lot of the other things you’re that you’re involved with is listening to you know, you’ve been on a lot of panels, and discussions about how you built your business. Can we talk a little bit about that? So you moved here, and I understand you were an assistant, so you probably got a great education with the person you were working with. But you know, at some point, you did decide to go off on your own at that point. Did you know a lot of people in Chicago, were you still was your network still pretty small? Or how did you build it?

Danielle Dowell 13:39
No, at that point, it wasn’t I was we were like my sister and I were already producing fairly well, just on a team. And so I we never I never had thought of building a large team. I went off thinking me my sister Assistant, we’re just going to do our thing and just continue on. And then I had people contact me, oh, hey, can I be in our team or, you know, I need to sit open houses, you have a lot of open houses, it was just really random. So I just kind of hired whoever came to me within reason. And most of them I had known were like friends in the industry usually hadn’t been in the industry that long. And we’re just looking for a little bit more help and mentorship. So that’s how it started. And then since then it’s been a massive learning curve. So now it’s just not the same way. Now we’re much more particular about who we hire, we want to make sure that they get along with us cultural wise, because our team is very tight. We have a really good team, we spend a lot of time together. And I am very aware that like one bad apple can really do horrible results to any sort of group or any sort of whether it’s a company or industry or whatever. So I want to make sure that everyone’s on the same page and they understand that what we’re all doing is for a common goal for everyone. And then also, like I said before, I want to make sure if you come on the team that you’re not just coming on the team blindly like there’s something I need to be able to give to you and there’s something you need to be able to do To me, because that’s the only way that a team’s really going to work where relationships really going to work. It has to be a win win for both parties. Yeah, I

D.J. Paris 15:07
think I think that’s right. And I think that’s a really great attitude. And we probably attract a lot of great people as a result of not only your reputation, but being able to offer that to to someone coming on board and saying, look, it’s a symbiotic relationship, you know, what can you do? And here’s what we do. And let’s make it work. I have a question for you. Because you’ve been you literally moved here knowing nobody, or one person, I guess, but And you came from a tiny town too. So it’s not like all your friends in town moved to Chicago, you know, from Missouri, where I grew up in Peoria, which is, you know, a moderately, like, sizable town in Illinois. But a lot of people I knew moved to Chicago, you probably knew nobody that moved from, you know, the Ozarks up to Chicago. So if you were newly licensed, and you were listening, and wanted to hear like advice from you about or someone at your level, what would you tell somebody to do, who’s either new to the business or really wants to, like, take this to the next level.

Danielle Dowell 16:03
So what I did well, back in the day, nobody did rentals. So the market was so good. So I emailed every agent in the office and the company saying I would do the rentals. And so I did that, that was a ton of my business. And a lot of that turned into buyers down the road or even, you know, sellers down the road. So that’s what I did, I also set a ton of open houses I would set for a weekend. So I set like two Saturday to Sunday, I would only set certain areas, mostly new construction, I would look off market for other realtors, I knew this whole new construction, ask them what they had coming up so that I had a list of off market opportunities to when I was at these open houses. And then I would tell these people, you know, hey, I can offer you information that no one else can have, we would probably go and look at some of these places, but they always ended up buying something on the MLS. So I had a really good year of where I did a lot of those and the woman that I was working for had those listings. And then I would just also anyone else in the company that had listings, I would just search, I would set myself on a search for like certain listings that I wanted in certain areas. And then I would ask them if I could do their open houses, which most people don’t really complain about. They’re like, yes, yeah. And by the

D.J. Paris 17:08
way, I’m gonna cry, because you just said something really brilliant that I don’t want to gloss over. So what Danielle says a lot of people listening are like, Well, okay, how do I get open houses? And here’s, here’s what Danielle essentially did. She went into the MLS and set up search. And you can easily do this, where she probably put her company name, she defined a geographic area, which you can now just draw, you know, in the, in the tool, geographically where you want. And literally, you could just get new listings, you know, sent to you every single morning. So you could do that. And then you can reach directly out to those brokers, even if you don’t know them personally, and they’re in your office or affiliated with a company and just say, Hey, I would love to do an open house for you. And Daniels, right like that. It’s usually a win win, because it makes the seller look great. I’m sorry, it makes the listing agent look great to the seller. Yeah. So if you don’t have this, like search setup, like it’s, it’ll take 30 seconds to set up. And then you get notified every time somebody in your office. It has a new listing in an area you’re interested in, like brilliant. That’s a brilliant idea.

Danielle Dowell 18:12
Yeah. And then I just kept those lists. So I think the first I think year and a half I was in I did not keep a list, maybe even tears, I could kick myself for doing it. But I’ve made every single person sign in. And I would have that list. So I still have those lists. And I put them into like, you know, I have a spreadsheet. So I have like a eblasts list that I continued to eblast. And just started to build people up that way. I always I was actually working at I worked at some bars to part time, I would always get people’s cards, I would always immediately go on to LinkedIn, and friend them. And that in all this stuff doesn’t it’s not going to get you business in like the first six months or a year. But like when people start to see your name and down the road, it’ll get you business the next two or three years. So if you plan on staying in the industry, longevity. It’s great. It’s like it’s you. You have like the spirit. And people at first are kind of like, yeah, this bartender just as such, he’s a real estate agent, sure, whatever. Everyone’s a real estate agent. Because I mean, that’s kind of what you know, everyone thinks, and it’s pretty hysterical. But once you start to get successful, you start to build a business behind you. Those people recognize it, and then they’re like, oh, wow, you know, and then you get to have their business. So it’s just collecting as meeting and collecting as much information from people that you can and just making sure that you input it. So I hear so many people to get business cards, or that said open houses and they never are consistent with keeping the information and put it into whether it’s a CRM and Excel spreadsheet, whatever you whatever you use. It’s just you have to be consistent with it. And it takes a lot of time and it’s super boring. And I remember when I first started before I had any sort of help or assistance. You know, I would get up in the morning at like six and work until 12 at night because I was consistent because I did everything I was supposed to do. As soon as I met someone for lunch or coffee. I immediately sent him an email that day follow up saying hey, it was Nice to meet you, hopefully we can do this business together, you know, how can I help you here? Like I was always very, very consistent. And I mean, it took for five years, I call it like my dark period, I really didn’t do much. I mean, you know, that’s I just focused on my business, especially not having anyone here. I mean, I didn’t go to college with people and couldn’t call them my family wasn’t in the business before. Like you said, I didn’t know a single person here. So I had to be very diligent on my, on the way that I kept myself organized. And as far as like contacts going, and knowing stuff and reaching out to people about certain things. So, you know, I saw something that that made sense for this person to see. So I would send it their way, you know, it’s just, it’s, it’s that’s just doing being consistent. I think that’s the number one thing in the business, no matter whether it’s selling, marketing, whatever you’re doing, you have to be consistent.

D.J. Paris 20:49
Yeah, no, you’re right. And what’s funny, we have Ryan to April comes on once a month. I don’t know if you know, Ryan, but he he does a coaching episode. And he has a statistic, which I didn’t know, which is 16% of your network transacts in real estate every single year, and some transact twice. They sell, sell and buy, right. So anywhere from 16. If you just know, 100 people that could possibly be 16 to 32 transactions in people you already know, but how often are you staying in touch? How often are you, you know, letting them know that if they ever do have those needs, you know that please contact you. And obviously you did those things, but a lot of brokers don’t. So it’s a good reminder of the fundamentals of like, stay in touch, make sure you’re consistently sending people items of value, as Brian Buffini would say, to make sure that they think about you and they actually eventually need a real estate broker.

Danielle Dowell 21:41
Yeah, and if you don’t have much business to or if you’re not from Chicago, so I called all my family and friends and people that I knew, because I’d actually lived in several different cities before this. And you know, at the time, we were younger, so a lot of them weren’t buying, but I still call them and I tell them, hey, if you need a top realtor, you know, obviously now we’re top realtors, but we can I can get you a referral. Sure. And so even be able to get like a 25 or 30% referral after doing absolutely nothing. I’d rather do that all day.

D.J. Paris 22:11
Yeah, me too. That’s, that’s a brilliant idea. It’s funny too, because like, I have my license, I don’t produce and I was thinking, I always use myself as an example. I’m like, I’ve probably too busy. I have a you know, sort of different job. But I said the reason why none of my friends have ever asked me to help them buy or sell a home is they have no idea. I’m a real, I have a real estate license, because I don’t do that as day to day. And as a result, nobody asks me to help them buy or sell a home, which actually is fine for me. But it’s a good example of everyone else should know what it is you do if this is your profession, even if it’s part time. And you know, it’s just one of those things, that consistency is everything. And just like you were saying, just reminding to reminding the audience to consistently stay in touch. Let’s talk about you know, in the gosh, there’s so many different brokers who do it so many different ways. Tell us a little bit about the client experience for your team. So you know, a buyer seller and investor or renter comes your way. How do you guys feel that you’re different from from other teams and other brokers out there.

Danielle Dowell 23:12
So we don’t do just buyer or seller. You know, I don’t have just the buyer seller agent, because in my mind, in order to be able to negotiate, you need to know how to do both sides really well. And when you’re on the buyer side, you’re doing the same thing you would on the sell side, but opposite, right? But you need to know how to talk to all parties in a way that you’ve done both sides. So for us, I think our biggest differences that we do, I put people together on the team, it’s not like a round robin, oh, you’re next to have the lead. It’s nothing like that. Like it’s all who I choose to put on to the different transactions and all of my transactions I could list with. So you’ll every transaction, you’ll see in them a lot size code list on there, it’s because I always call us with someone on the team. So, um, but yeah, so basically what we do is based off of where they’re looking neighborhood price points, and obviously you have clients to you have to understand that maybe they are going to want a little bit more of you, instead of having someone else. A lot of our clients now that we’ve worked with for years are like we don’t care, just give us whoever we know that will be done. Well, and I think we’re totally upfront about it, too. So we show up at the listing presentation, especially if it’s somebody that’s brand new with both people that you’re going to be talking to I don’t go to the listing presentation and then throw someone else on the deal because obviously I could see how that can be upsetting to any client I would be upset with it. So we make sure and put the extra effort in to have both people there so they’re meeting both people so they know who they’re working with. And you know, and then immediately everyone is CCD on the transactions, whether it’s text, email, etc. But I think matching up personality, price point neighborhood everything like that is really important. So you know, even from like if we go on, let’s say a cold listing presentation like we’re Googling and finding out all we can about the background of like who we’re meeting at their house because why would you not right The more information you know, when you have, you know, the easier it is to talk to the client and to find out like what you have in common. Yeah. And

D.J. Paris 25:08
by the way, I want you to pause for a second because not to disrupt your flow. But you just said something that triggered something with me that I thought would be really helpful to the audience. So Daniel is talking about, hey, do your homework right, before you go meet with your sellers, your buyers, make sure you know, at least enough make sure you know at least more about that person than maybe the other broker that you don’t know who you’re up against. Who’s an invisible person because they’re interviewing three realtors, right? So what like, what would that actually look like? Well, this just happened to me this morning. So I was publishing a podcast episode. And I, we podcast, we published the links, just like we’ll do for this one on LinkedIn, and Facebook and Twitter. But anyway, I was on LinkedIn, because I had, like, had to fix this link. And I and I always forget, this is a thing, that if you go to LinkedIn, and you go to the your little feed, you can see every one, I think they do it a couple times a week, everyone who’s gotten a new job, they just, they just aggregate it for you. And you could just literally click and part of doing your research, obviously, on your people that you’re gonna be meeting with is, you know, look them up, find where they work, maybe even find out a little bit about the company, they work for us, you have something to talk about, or what their hobbies are, or whatever. But even if you don’t have clients, you should be congratulating everyone, you know, on LinkedIn, whenever they get a new job i and i just realized like, oh, yeah, I you know, anyone could do that.

Danielle Dowell 26:24
Oh, absolutely. I mean, we definitely should. And I think LinkedIn too. I mean, I think it’s getting used more often now. But for while they’re, you know, people randomly I think you said they didn’t use it as much. So when you did respond to someone on LinkedIn, in my opinion, you got a much better response than you would like on a Facebook or Instagram or something like that.

D.J. Paris 26:42
Yeah, for sure. But yeah, so you know, what Daniels team does that I think is really interesting. And again, not the way that the vast majority of teams I’m aware of work is, you know, they meet as a team, they figure out who would be the best fit, and then that person takes the lead. And then Danielle is always there to assist if she’s not the primary person. And yeah, that’s huge. And tell us a little bit about how you feel you’re different than other brokers, like what are you guys? What do you feel that you guys are doing? That maybe sets you apart from aside from the team structure?

Danielle Dowell 27:15
Well, I think there’s, you know, a lot of things. I don’t know, it’s, you know, I think it’s gets a little bit too hard. It’s hard to differentiate yourself sometimes. Right? So it’s just kind of who you are, and like, how you think about things and what the bigger picture is. And so for me personally, and I think what I try to, you know, tell the team and explain to the team is like, with real estate, there’s so many ways to make money. And so like, even within our team, like we talked about doing some rehab work together, like I do some flips a couple of year, you know, someone on the team is like, hey, like I can do one with you, I maybe can’t put as much money in. But you know, I’d like to experience it, I’d like to do that. So that kind of stuff we’re trying to do more of. Also, I always thought like building the team. And this is just kind of internally more than like, I guess, externally for the clients. But I think it does help the clients out too. I mean, when we have people that know construction from the beginning to the end and know how to rehab a home, that’s only going to help our clients out. But so a lot of its internals, what I’m saying about the team, but like even for Timo, you know, when I started, I worked so many hours, I mean, it was insane how many hours I put in and how hard I worked. But I’ve always been a hard worker, I’ve always had like two or three jobs. I played sports competitively on tons of teams, like that’s just always been my natural personality. I assumed that that was everyone else’s personality, I realized that Absolutely. Is not everyone else’s personality.

D.J. Paris 28:37
Expression. It’s never crowded along the extra mile, right?

Danielle Dowell 28:40
Yeah, yeah, exactly. And so what I found, though, is that plenty of people are really good at what they do. It’s just you have to kind of help them find that spot. And you also can’t expect people to do as much as you do. So what I did is I thought, well, if I you know, on the team, if we can have a system and granted, this is still in the making, and it will be for a while. But if we can do something where everyone can still come, they can still make good money, but they can actually take a vacation, which I don’t think it took a vacation my first five years. You know, if they can have that downtime, I know that that downtime allows you to really be creative and to be able to come back and do things in a much better way. Whereas I think just working people to the bone, I mean, people will do it. I mean, I’ve done it, but I don’t think it’s the it gets you the best benefit. And I don’t think it actually it doesn’t it doesn’t end up helping your clients outright. So to me, like it’s just a lot of things internally in the team that I wanted to change that I wanted to be and make really positive inside in order to hopefully create that positivity and to carry that outside to our clients. So it’s not so much what we do differently to our clients. It’s know much what we do inside differently that then helps our clients.

D.J. Paris 29:54
Yeah, I mean balances balances everything. It’s funny too, because I saw Daniel speak at um I’m at a an event just a few weeks ago, and she was on the panel with Matt Larose, who’s who’s not yet been on the show, it will certainly get him on, hopefully soon. But he’s, he’s an anomaly, right? Because he wants to work 24/7. And then it came to you after he was, you know, sort of shocked, like, stun the audience by saying, I just work around the clock, and I love it, it feels like I love it, too. But I also need time off. And having that balance, for sure helps you, you know, treat your clients. I mean, assuming you’re somebody that needs balance, which, you know, maybe Matt, you know, he’s happy working as much as he does. But yeah, I think I think you’re right, having that balance enables you to be a better broker, right?

Danielle Dowell 30:37
Well, yeah, and I just know, when I’m super busy, and I’ve got a ton of stuff going on, you know, I think that it’s you, you’re my emails are shorter, right? They’re not as the salutations aren’t as good. And no matter how much you think that you’re just getting the information across, at the end of the day, if you have to spend an extra two minutes to write a nicer email, people are going to remember that they’re going to remember that you said, Hey, how are you doing? I hope all as well, instead of just see a five, right? So, you know, that’s what I think is going the extra mile what make people pay attention, especially in a world right now where everything’s just so immediate. It’s just like, yes, no, yes, no, this that. Plus, you know, when it comes to a text and an email, you sometimes it’s hard to really read how the person is feeling, right. And so for our clients, we definitely don’t want them to feel that we’re being short, or that we don’t have the time for them. So you know, we want to go that extra mile. And which brings up kind of something that we haven’t talked about, but I’ve always believed in. And this is probably because honestly, I don’t have kids, I’m not married, I have probably extra income to do so. But hiring more people and doing it in a timely manner, so that you’re not playing catch up, and also that you have the time to do these really small things that actually matter that matter a lot, in my opinion. Yeah, can

D.J. Paris 31:49
you talk a little about a few of the small things that you now have more time to do?

Danielle Dowell 31:54
Yeah, so for me, I mean, even for me to be able to go and to do more appointments and to do more meetings and things that I need to do for myself hiring you know, another in house person that can sit and at the office, that can even if sometimes there’s maybe they’re they’re not doing a ton of stuff like they do enough, you know, and everyone that works for us is really good, because I have to say, the women that I have in my office right now are the best, I mean, they will work nights and weekends if need be. So if they’re not working at some point in time during the day, or if they want to, like stay home and say can I work from home, I don’t really care, I don’t care actually where you work from as long as the work is done. Now, granted, we do have to have people in the office for printing and for, you know, stuff of that nature. But I mean, at the end of the day, like to me, it’s just do the work, if you’ll do the work, I don’t really care, you know, per se when you’re doing the work, if that makes sense. So, but for me, I hire people beforehand, because I feel like I can always have seen when things are gonna get a little bit more heavier, it’s gonna be a little bit more busier. And in all honesty, I mean, we need time to train people to and to make sure that they know what they’re doing. You just can’t hire someone to expect for them to be ready to go. I mean, it takes months. So to me, I’ve always rather put money into the business, I’m also a person to that didn’t start making money. And they just went out and started like buying all sorts of crazy things. And not to say that I mean, everyone can do their thing. It is what it is. But I’ve always been more like probably because of how I grew up just a definitely more financially conservative within means. But if I know something could make me money, then I’m not financially conservative. That makes sense. Yeah. And for people

D.J. Paris 33:30
who are listening who may be, you know, feel like they don’t yet have the resources to hire people to help them you probably do because we are now in such a global gig economy that there are websites you can go to to say, here’s what I’m looking for, maybe it’s a virtual assistant, maybe it’s somebody to help with your marketing. And you can find people from all over the world that are incredibly inexpensive and effective. And so even if you just wanted somebody to, you know, help you with staying on top of your client, your your network, and making sure you’re, you know, staying on top of that they people can help with that. And it’s not that expensive, either. And then, you know, if you want somebody full time, you know, and they’re here in the office, that’ll be more expensive. And maybe you can work up to that. But you can always hire people ad hoc to on the way along the way.

Danielle Dowell 34:15
Yeah, I think a lot of people get scared about hiring someone because number one, it’s the cost that’s associated with it. But also it’s like, what if I don’t have the business, but I think the big thing that you have to understand when you hire someone is you yourself have to be organized. So if you’re not, it’s never gonna work, hire someone. So I get up at six in the morning every day to start sending out emails and to get my day plan for people that I have to get stuff to. So you have to be prepared to do that. Because hiring someone it makes life easier after a while, but it’s also another job. So now you’re having to manage and you know, take care of people. So it’s not as easy as like hiring someone and just throwing everything at them and saying like, Oh, it’s great. Now I can go hang out at the pool all day and go golfing. Like that’s not how it works. So you have to really be in it and a business sense and really understand what it takes to hire someone, it’s, it’s, it’s not definitely the easiest thing in the world. But once everyone’s trained up, then you can start seeing the levels of your productivity go up. It’s amazing.

D.J. Paris 35:12
Yeah, I’ve always felt like you should focus on the three things that you really love and are the most passionate about, and then get you the best results. And then try your best to offload them offload all the other stuff to you know, other people, you can delegate and delegate, it’s never been cheaper to be able to do that. And a lot of it is stuff that you know, the same skill set that is great for sales and marketing might not be the same skill set. That’s great for paperwork, right? So you can find places people to do that side of it. And you know, and then you can be out there doing the thing you love to do the best that probably will make you the most amount of money to absolutely. Well, I look, I think you’ve said it all. And I want to remind all of our listeners that if you are a broker and are interested, alright look, whether you’re a broker, or whether you’re a client, a buyer, seller, renter, investor developer that is looking to either work for Daniel’s group or work with Danielle and her group. Daniel, by the way, they can always visit your website, which is the dowel group rv.com. We will also put that in the notes. You can also find them of course on Facebook and Instagram, just search for the dollar group, it’ll pop right up. And then what’s the best way that someone should reach out to you? You mentioned phone and email before Do you mind sharing that with the audience?

Danielle Dowell 36:26
Oh, yeah, you can reach me on my cellular device anytime. It’s 312-391-5655. And then my email is D dowel at Danielle dow.com.

D.J. Paris 36:40
Well, thank you so much for taking time out of your busy busy day to do this. I know you do a lot of these kinds of things. So we appreciate it. And, again, we want also want to thank all the listeners for continuing to support us. We’re over 100 episodes now. So we’re super grateful that everyone continues to listen and share. Please share this with a friend if you know any other brokers in your office that might benefit from hearing from people like Danielle, obviously, turn them on to the show, I will not be giving this cubics akoni ring to Danielle. So if maybe a future guest will want to

Danielle Dowell 37:19
anyway, a Halloween costume or something. I can use it somehow.

D.J. Paris 37:24
You want to hear a really funny story real speaking of cubic zirconia. And before I sign off i a million years ago was in a different profession. And I had a woman, I’ll try to keep this vague as to not reveal who it is. But anyway, it’s a woman who was I mean, it’s not embarrassing. It’s just I don’t even remember this point really who she was she was married to but it’s a woman who was married to a professional hockey player. And she had this beautiful ring and we were just meeting to do a business thing. And I sent home that your ring is amazing. She goes she sort of like whispers it’s cubic ciconia. And I go Oh, really? She goes yeah, my husband’s like this big, big time hockey player. But she goes, I thought it was kind of silly that he would spend like 30 grand on a ring. So she goes so we got a fake one. And we just think it’s hysterical that everyone thinks it’s and I was like That is so funny. And there was like just a joke between them. But that was literally her ring. So I’ve always thought that was kind of a funny story. But

Danielle Dowell 38:15
I mean, whatever works for you. I think you know, I mean, see these aren’t bad. I mean, think about that, though. She’s out and about if someone steals it.

D.J. Paris 38:25
Yeah, I mean, you could just leave it at the table at a restaurant and wouldn’t feel too bad about it. Well, anyway, everyone who’s listening, work with Danielle, whether you’re a broker, and you’re looking to join a team, reach out to them to see if you’re a fit. And again, if you’re a client, obviously, their reputation speaks for itself. She and her group are in the top 1/3 of 1%. That’s how how a crazy amount of success they’ve been having. So they’re obviously doing everything right. So visit them on the web as well, doll group, the dial group, r e.com. And Danielle, thank you so much for taking time to be on the show.

Danielle Dowell 38:59
Oh my gosh, thank you so much for having me and for that new marketing statistic that will now be on all our posts.

D.J. Paris 39:05
All right. All right. Well, for everyone listening. Thank you and we’ll see you guys on the next episode. Thanks, Danielle.

Danielle Dowell 39:10
Thanks. Have a good one.

Before real estate Danny Lewis was a public relations and advertising executive. He offered to sell his grandfather’s home, and after that transaction, realized he had caught the real estate bug. Danny converted the marketing skills he had developed into a successful real estate career quickly, building not only a successful practice for himself, but also a strong team now known as Lewis Real Estate Group. In this episode Danny discusses not only how to build a team, but also why he recently moved to Dreamtown. As one of the youngest top 1% brokers in Chicago, he continues to expand his reach and success!

Danny Lewis can be reached at 773-988-9092 and lewischicagorealestate@gmail.com.


Transcript

D.J. Paris 0:00
This episode of Keeping it real is brought to you by Quicken Loans real estate professionals. When you work with Quicken Loans, you have an agent relationship manager available to you and your team. These dedicated experts are part of the agent relations team. They serve as your single point of coordination so you can count on them to keep you in the loop throughout your client’s entire home buying process, call 888-980-2891 or go to real estate dot Quicken loans.com. Today, call for cost information and conditions equal housing lender licensed in all 50 states NMLS consumer access.org Number 3030 And now under the shop

Welcome to another episode of Keeping it real, the largest podcast made by real estate brokers for real estate brokers. My name is DJ Parris, I am your host and guide through the show. As always, we want to start out by saying thank you to our listeners, and our hosts both who are spending their time either listening or contributing to the podcast, we greatly appreciate it. And a couple of quick announcements before we get started, we do have a sponsor that will be coming on a future episode. So we’re very excited about that. And if you’d like to be a sponsor, for any of our upcoming episodes, you can always reach out to us, the easiest way is go to our our website, which is keeping it real pod.com By the way, that is also the place where you can stream every episode we’ve ever done. Also, of course, we’re on iTunes, Google Play or any podcast app that you might have on your phone. Just search for keeping it real podcast, and you should find us right away. Also, please join our Facebook group, which is facebook.com forward slash keeping it real pod. We not only post of course links to all the episodes, but also links to articles that we find online that will help you with your business, as well as links to the host or sorry, the guests that we promote. So you can get an idea of what they are doing a digitally as well and follow them on Instagram, Facebook, Twitter, and their websites, of course. So again, thank you for listening, we are gosh, well over 100 episodes now we’re going strong or to keep going strong. And it’s because of you who continue to listen. And our waiting list to for guests to be on the show is now approaching 100. That’s how popular this podcast has become. And we’re so grateful that it seems to strike a chord and help people but we also always need your suggestions. So don’t hesitate to reach out to us, through our website through Facebook. Any way you can find us and say here’s what I want on the show, here’s who I want. And that’ll help us give you guys the best content that would be helpful for your business. So, again, let’s now move on to a really exciting interview with somebody I’ve known for many, many years. He’s a true superstar in Chicago, and a super great guy, Danny Lewis.

Today on the show, we have Danny Lewis of the Lewis Real Estate Group with Dream town. Danny is a Chicago native with a strong background in customer service sales, Public Relations and Marketing industries. See he specializes in the home buying and selling process as well as an investments leasing income producing properties and commercial, his organization attention to detail and ability to fully understand his client’s needs set him apart in the industry. He has been a top 1% Producer consistently almost since he started in real estate, which is incredible. And his production, his personal production and his team has been growing year over a year. You can visit Danny’s website at Lewis Chicago real estate.com also find him on Instagram, which is Louis Chicago real estate. And on Facebook, Danny Lewis real estate, I will post links to these for the listeners. Danny, welcome to the show.

Danny Lewis 4:10
Thanks so much for having me, DJ.

D.J. Paris 4:13
Yeah, and you and I have known each other for a number of years, I’ve always been a big fan of all the amazing success you’ve had like very quickly. So before we get to all of that, I want to hear the origin story about like, why you chose real estate how you got into real estate, if you don’t mind sharing that. Yeah, of

Danny Lewis 4:31
course. Again, thank you so much for having me on the show today. I’ve always been a fan of it is really cool to actually be on it. Yes. So let’s throw it back to 2010 I was coming out of a job in PR and advertising and working in marketing. And at the time my grandfather who was 92 at the time, decided to move to a retirement home so he was going to sell his home himself and at the time he was 92 he had his wits together and all that kind of stuff but at The same time, you know, he wasn’t he didn’t have an email address, there was no way he could sell a place on his own. Sure. So at the time, I watched shows like Million Dollar Listing and house hunters, and I saw all these Realtors making seemed like a lot of money, and having a good time doing it being their own bosses. And I thought, you know, why don’t I give it a shot. And so my first pitch was to my grandfather to convince him to let me sell his home on his behalf. And he did and he let me do it. And I just fell in love with it. I fell in love with the process, I fell in love with the fact that I had to be social, I fell in love with the fact that I was my own boss, I was making my own hours. And finally, I fell in love with the paycheck once it closed, it was, you know, a lot more than I was making in PR. So to me, it was a no brainer to transition to real estate right after that.

D.J. Paris 5:48
Wow. So you, you sold your grandfather’s home? And then you decided to I guess do this full time?

Danny Lewis 5:54
Exactly, exactly. Yeah, I got my license online, the Institute online.com sure took like, what, six weeks, maybe five weeks or something like that. It wasn’t too hard to get the license. And then once I got it, I started immediately. I got my license in October 2011. I didn’t make my first paycheck until May 2012. You know, I know at least started and probably the worst time to start in terms of October. Yeah, really? Yeah. But on top of it was 2011. And I remember that was like one of the worst years for real estate in general. But turns out actually one of the best years to buy looking back. But yeah, in terms of being a brand new broker, it was it was not easy out the gate. And there was a lot of failure and frustration to start before eventually succeeding.

D.J. Paris 6:39
Yeah. And you know, it’s funny, we’ve now interviewed, or Gosh, I don’t even know close to 100 people on the show who are all top one percenters like yourself. And the idea of not earning a paycheck for you know, six to eight to 10 months is not an uncommon story at all. In fact, it’s really unusual when somebody says, Oh, yeah, close my first deal in the first month or two, that is almost never happened on any of the people I’ve spoken with, unless, you know, they were just very lucky or had a friend that happened to be in that timeframe of when they got their license and needed to buy or sell. So can you can you talk a little bit about what you did. If you can remember back to that time, I know, everything’s so much different for you now, because you’re so successful. But back then what were you doing to setup future sales and future clients,

Danny Lewis 7:20
I would say in trying and failing. So, you know, when I was originally starting out, I was one of the first people to invest in Zillow and Trulia advertising at the time and 2011, Zillow was still brand new. So it was truly anilao. The realtors who, you know, did really well, in the great years of real estate and up to 2008. I feel like they kind of got lazy and they kind of fell off afterwards. In 2009. They didn’t really put a lot of investing and money into Zillow and Trulia, they kind of thought that people who looked on websites weren’t legit. They just felt like it wasn’t serious. So I took advantage of that. And I started out by advertising in Lincoln Park, and at the time, I think 100% was available, which is insane. That isn’t, that is insane. It is now 0% is available. Now there’s a waitlist whenever you try to get on it. So yeah, I mean, I would get these leads. And at first, they would just sit in my inbox because I didn’t know what to say, I didn’t have the confidence to say anything, I didn’t really know, you know, what I could help these people with, because I was so brand new, I didn’t have that confidence to take that, that first step. And eventually I did, obviously and made that phone calls and call people back and, and I started trying these different ways to you know, get these leads to become my clients. And I tried all these different types of, you know, pitches, all these different types of intros, etc. And eventually, I found what worked for me and settled on it. And then eventually, over time, you know, started teaching my team members how to do it. And, you know, like I said, there wasn’t immediate, like, there was a good six or seven months of zero income. But you know, once I got over the hump, and once I figured out what my niche was, and once I figured out what my pitch was, that’s when it all changed for the better.

D.J. Paris 9:09
Yeah, that is so well said. And it’s absolutely right. It’s funny, I was just at an event. Oh, actually, you were at the event with me. We were at the Zillow event a few weeks ago. And I can’t remember what the statistic was. And I think they showed it to us then, because I do a lot of things with Zillow. And it’s amazing how many leads they sell, where the broker does not really follow up, you know, maybe have one phone call because they live transfer the call and then the broker, you know, the person isn’t ready to buy that moment. And maybe they’re six months out and that person is likely not to stay in the brokers probably not staying in touch, and they’re paying a fortune for these leads.

Danny Lewis 9:45
Yeah, and that’s actually why they started doing that and to be honest to kind of screw people like me over because I was one of the people who would respond quickly and I hire people to respond quickly. Sure. And now and this is a whole other spiel. If you want to get into this at some point I’d be happy to have The way that Zillow leads work now, it’s just so jumbled and so quick. And I feel like it’s so forced, compared to how it was before. But yeah, I mean, like I said, if you want to get into that, that’s a whole nother combo we could have as well.

D.J. Paris 10:13
Well, it’s, I guess, the point of all of it. And yeah, I mean, certainly their whole systems have changed. But the point is that you were very diligent over over this, you know, the incubation period, have you got, you know, they always say, you know, now I don’t even think they call them leads anymore. They call them contacts. Because really, that’s that’s what it is, right? And you know, that better than anyone? And I guess if you think about it, as well, this is somebody who’s looking to buy, well, maybe they’re not looking to buy right now. And so the people, the broker who stays in touch, obviously, over time, ultimately wins the game. And obviously, you did that very successfully. Yeah, are you? Are you still doing a lot with internet leads? Or have you become sort of too busy for that, or

Danny Lewis 10:53
I’ve started to wean off and go more towards referrals. Now, you know, internet leads, make sense, if you’re a brand new realtor, or if you’re just trying to get your foot in the door, know, when you join real estate companies, they always say, you know, tell your friends and family or in real estate, you know, push it out there, let everybody know, I figured out really quickly, the reason they do that is so they can get their brand

D.J. Paris 11:12
out to my friends. Ah, interesting. That’s probably true. In my opinion, they

Danny Lewis 11:16
didn’t really care about whether or not I would get business from them. They cared about saying, Hey, Danny is now at x agency, or take a look, etc. So my whole idea is how do I get people who I would have never met complete strangers to know me and refer me business. And that’s how it started in this online advertising. You know, the whole idea is with your sphere is you know, you have one circle, and that circle then pushes out to all their circles right up, you know, you as a realtor, if it’s just friends and family, you know what that first circle is, but if it’s a complete stranger, now I had like 50, or 60 circles pushing out to their sphere. And it just really made the process and multiplied it by 20 cents. So that’s why I got into online advertising. But now that I’ve been established per se, and been around for a good amount of time, you know, now those you know, complete strangers are now my referral army. They’re pushing me out to everyone. They’re referring me to their friends and family. So instead of my friends and family referring me I have complete strangers are not strangers anymore. refer me out to their friends and family.

D.J. Paris 12:23
Yeah, it’s funny, I heard somebody talk about recently, the switch from because they became too busy to work internet leads. And they said, Well, it’s actually now a lot cheaper because I don’t have to pay the the, you know, the Zillow fees or wherever they’re purchasing leads. However, they say it actually is more expensive in a way because but in a good way. Because I now invest, I’m investing so much time with my clients, and taking such great care of them that they do refer business, but in a way, it’s like, I’m actually, you know, the time value of money. And this is a good thing. But I’m, you know, I’m spending more time with people I care about. So, you know, I don’t know if it’s technically cheaper to do it that way. But it’s certainly more fulfilling, right. And you have now this huge army, like you said, of people who are just sending everyone business. And again, that’s evidenced by all the success you’ve had. I am, I’m really curious to know, too. At what point did you decide I need a team? Because I feel like you did that pretty quickly, like within a, was it just a few years? Or was it a little after that?

Danny Lewis 13:22
It was actually in the first year, so amazing. And to go before that, what I really figured out real quickly was that I needed this system. And that was the first thing I figured out. Once I got the assistant thing nailed down. Then I said, I need a team. You know, when I was starting out in the first six or seven months of you know, being a realtor, I realized how much time I was spending, setting up showings calling agents chasing them around trying to figure out my schedule, calling leads etc. And I thought, You know what, honestly, like, these are things that I could train someone to do. And then I could focus on prospecting and finding more clients and, and just, you know, making more time for myself in a sense. So it’s risky and and it’s an investment, but it was the best thing I’ve ever done was to get an assistant and to get help. Because that really did freed me up because now I could think about the other important things. You know, their top Realtors I know. My friend Josh Lipton, for example.

D.J. Paris 14:18
Oh, yeah. Josh has been on our show

Danny Lewis 14:20
love Josh. Yeah, great guy. He does all his own. Well, he’s more into developing now. But when he was, you know, mostly working in real estate, he did all his own showings, he set up everything himself and like, how do you do that man? Like, how do you like have a life he has a kid now to, you know, how can you possibly be able to successfully have a personal life while you’re still chasing around agents who want to reschedule a showing at 230 to three and blah, blah. It just blows my mind that there are realtors out there that can do this by themselves. And you know, God bless them. I think that’s amazing. I personally am not one of them. I need help. I know I need help. And that was one of the first things I figured out when I got into real estate. I got my first Since then, when I had maybe a million dollars total in, in sales in general.

D.J. Paris 15:06
And it’s funny too, because like conventional wisdom would say you had no business getting an assistant with only a couple of deals under your belt. And yet you saw the future and saw this will actually make me more money in the long term.

Danny Lewis 15:19
There was conventional wisdom and my dad, my dad, I told him, I was getting an assistant, he was like, Why, like, what do you need this system for? Sure, just do it all yourself. Exactly. And at the time, like, I really probably, you know, didn’t have enough work to keep them busy, from nine to five. But you know, I figured out real quickly what I can do to keep them busy. And on top of that, once I did have like a whole thing set up for them, now I became freer to talk to clients to be able to, you know, prospect myself to be able to go to events, to have a life, these are things that, you know, having an assistant freed me up to do, and then eventually, you know, grow a team. So you know, the whole idea behind the team was I did start to get a good amount of leads. And I did start to get a lot of people just sitting in my inbox waiting to hear back from me. And I realized it would take me two or three days, sometimes to get back to people because I had so much else going on, I couldn’t focus on these people who are reaching out for my help. And that’s, that’s huge. I mean, if I’m spending all this money on leads, why am I wasting it if they’re just sitting there in the inbox, so the idea was at the time I was at Conlon was to send out an email to the company to even put on Craigslist, no looking for, you know, motivated brokers who can take over leads and start, you know, calling these leads, turning them into clients, and then I would just get a referral fee. That way, I wasn’t wasting money, they weren’t just sitting in my inbox that way, you know, these people who are asking for help are getting the help they need. And that way, you know, these newer agents can now have the experience of having clients of their own, and then eventually build their own, you know, rapport with these clients and having them refer them business.

D.J. Paris 16:54
But by the way, I want to pause for just a moment for the listeners, because I want to, we just Danny just said something very profound that no other person we’ve interviewed on the show has has mentioned, and maybe other people have done it, I’m sure, you probably aren’t the first, but you’re the first person to talk about it on the show. And I think this is really interesting. So obviously, Danny’s an entrepreneur, you can hear it in the way he speaks, he happens to be in real estate, he’s passionate about real estate. But at its core, you know, he’s he runs a business. And even early on, he realized, Hey, maybe I can still purchase leads and refer them to other brokers and earn a referral fee. That is a really, really important and intelligent way of thinking about leads as maybe you’re not even giving them to yourself, you know, and you earn a referral fee. That is a brilliant idea. I’ve never heard anybody think I’ve never anybody taught me that they did that.

Danny Lewis 17:45
I mean, that’s the whole basis of my team too, as well. I mean, like, like I said before, I mean, there’s two needs for it, it’s, you know, the need for yourself to make money, etc. But obviously, the bigger need is to make sure these clients have what they need. And that’s a realtor who’s 100% dedicated to them, who has the time to speak with them wherever they want, who could take them out on showings whatever they need. I understand I’m only one person, so I can’t really physically do that myself. So instead, I’d rather train people to take the leads as I would take them and then hand them off and then take a referral fee.

D.J. Paris 18:15
Yeah, I guess then naturally, that leads you to build your own team, because then you have and I know that you, you know, it’s obviously there’s a million teams out there. And a lot of them promise a lot of different things. The one thing I know about Danny and his team, because I know people on your team, and I know people over the years that have been on your team, they’re like he gives me leads. I don’t you know, and that’s really somewhat rare. Actually, I don’t know how common that is. And you actually deliver on that promise, which is probably why you’ve built such a successful and loyal team.

Danny Lewis 18:47
Yeah, I mean, when I started the whole team thing, and thank you, by the way for saying that. And when I started the whole team thing, I want to put myself in their position. And that’s what I do with everything in real estate with my clients, etc. I always tried to turn the tables and say, what would I think if I was them? What would I be looking for? So the whole idea with the team that I came up with was the exact opposite of everyday team, which means that you know, today’s normal real estate teams as brokers who do deals for their agents, once they close the deal, they do the deal under the team leaders name, the MLS, ID, etc. You know, when they have listings, it’s the team leaders name that’s on the sign outside. That’s not me. You know, my idea is I want to build a resume for these people. I want to make sure that if and when they decide to leave the team, they have something to show, and also, how not an egomaniac. And I’m not saying people who are team leaders who take the credit are egomaniacs, but personally, I don’t need the credit. I don’t need to take sales that I had nothing to do with so whenever my team members do a deal whenever they have a closing it’s always under their own MLS ID whatever my team members have their own listings as always their own signs out front. The only time that they you know say that they work under me or with me, per se, is you know, when we’re dealing with clients who know me already and who I’m introducing them to. But otherwise, these leads, these are just their own personal leads. And like I said, once they become clients of theirs, and they get referred business from these leads, that’s 100%.

D.J. Paris 20:10
Yeah, and it also gives a team member, one less reason to ever consider leaving, because they they’re not going to, like you said, putting yourself in their shoes. They’re not thinking, you know, I’m really building his brand and not my own. And you, you have essentially solved a pretty serious problem that exists in a lot of conventional teams. And again, I’m not in any way criticizing that structure, like you were saying, you feel the same way. You know, there’s a million ways to do it. But I would understand the inclination at some point for somebody, especially as they get more successful on your team to think like, well, I’d rather build my own brand than than someone else’s. So that makes perfect sense, really smart. That’s the

Danny Lewis 20:49
whole idea is to not have these people be on my team forever for them to eventually start their own team and do their own thing. And that’s how I got started, you know, I was on a team, when I started out was understand this bill G, he started me on a team, there’s only three of us, or four of us or something like that. And you know, whenever I had a question, at Friday, on Friday, at five o’clock, or you know, in these weird hours, he would always get back to me real quickly. And I remember that. And so it’s kind of like I always say, it’s like going to Starbucks, and the person in front of you pays for your coffee, you’re not going to just take the coffee and leave, you’re going to pay for the person behind you. So that’s how it is me as well. You know, I as someone who helped me out, it would be a huge waste if I didn’t turn around and give as well.

D.J. Paris 21:29
Yeah, and we should talk about recently, in the last few months, I believe, I don’t remember the exact date. But I know you just recently transitioned yourself over to dream town, which I love dream town. Actually, many, many, many years ago, in a previous career out, I worked for the company that built originally built their website. This is when they were the they far as the websites go. And this is pre Zillow. And I mean, they crushed everybody’s, you know, all the all the big firms, because they were so tech focused, and they just weren’t, they were young and cool. And they still are young and cool. And I just have always been a big, huge fan of them. i A lot of the brokers, they are just great. We’ve had a lot of them on the show. But tell us a little bit about why you chose dream town. And you know, how that transition, you know, went and that sort of, yeah,

Danny Lewis 22:15
so I’ve known evolved the owner dream town for a good amount of time, and I want to say is recruiting me, but he’s known me and he’s, you know, reached out to me for like the last four or five years, whenever I had questions. Whenever I needed something, I would reach out to him and ask him and he would always help without asking for anything in return. And that always stuck with me always. And, you know, just for people in general who are listening, you know, karma does come back. I mean, if you give, you know, everything does come back around. So yeah, I mean, I knew the company, obviously. And most recently, I’ve become more of a listing agent more than ever, you know, having legitimate sales materials and advertising for my listings is now more important than the commission I make. Because obviously, the more listings you get, you know, the more help you need, in a sense. And I realized I needed help. And the company I was at before is a great company, but they weren’t as marketing focus as I would want to be. You know, they had, I think one person in the marketing department, whereas in dream town, there’s like, 14, and I have a dedicated person to me, who basically does all my marketing for me reminds me what I need to do stuff. I spent more time on marketing the last three months, and I didn’t my last seven years of real estate, it just, it’s mind blowing. And, you know, the resources they have for my clients are awesome. The the agents that work there, that culture they have, it’s something that I want to be a part of. And, you know, it’s been everything that I’ve hoped so far it’s been, you know, four or five months, but in these four or five months, I’ve learned how much I’ve been missing, in a sense, and it’s been awesome. It’s been a great experience.

D.J. Paris 23:51
Yeah, dream job is just one of those companies that has seemed to figure it out. And they, you just never You rarely, I mean, rarely, I mean, I’ve never I saw saved, you know, basically never ever hear anybody unhappy. So, you know, customers or brokers, it’s, I’m a recruiter so so I don’t even try a dream job brokers, because I know they’re just happy, typically. And that’s a real testament to that. So So I applaud you and your choice there.

Obviously, you don’t need my approval, but I do think that I think it’s a good choice. Yeah.

Well tell us a little bit about about, you know, is it you know, because there there are brokers that are listening that are always looking for, you know, for maybe a different opportunity, and you know, what is it that you looked for so, obviously you talked about marketing Were there other things that that were really important or was that the primary thing that was like

Danny Lewis 24:45
the primary thing but you know what, I could say that anyone who’s listening in any broker who’s out there, you’re the wintertime is one of the debt is time in real estate, especially in Chicago and December there’s really no reason for us to be here at all right sales are down everyone’s focusing on the holidays, etc. So what I always recommend is at the end of the year, you know, once you have your resume, quote, unquote, put together of sales, that’s when you go around to all the major agencies call all the managing brokers set up meetings with each one of them, and go see what there is out there to offer. You know, I’m not going to do that for a while, because I’m happy where I’m at now. But, you know, at a point, you know, the last couple of years or so I realized how important it was to not just make connections with those managing brokers, because now when I go out, and I see them, you know, I’m friendly with all them, they all know me, well, even if I didn’t, you know, choose to go to their company, they do realize that I’m not going anywhere in terms of real estate. So it makes sense to still be friendly, for down the road, you know, just going around and seeing what these other cultures look like to see what these other companies are offering their agents, and then take that idea, take that ammo and use it towards your own business. I mean, you can go to a meeting with a company that you have no intention of joining whatsoever. But they could say something in that meeting that you think, Oh, why am I doing that with my business? Or why isn’t? Why am I talking to my managing broker about doing that with me? It just gave me so many ideas. And it gave me so many different levels of thinking about our jobs that I never thought about before. So you know, I would say no matter what, no matter what your intentions are, no matter what motivates you, in terms of, you know, a company that you work for, just go out there and meet the managing brokers of all the major companies see what they’re offering their agents, and then take that and use it have your life.

D.J. Paris 26:25
Yeah, and it’s in no way a betrayal of your current situation. It’s just, you’re just looking because cultures change, managing brokers change. And all of a sudden, you know, a firm that maybe you weren’t interested in before, or an office of a larger firm or a smaller firm, they get a new managing broker, and it changes everything. And all of a sudden, they become so I think that’s, you know, as somebody who I would prefer, our brokers never leave our firm. Of course, they do. You know, some do, and it’s totally okay, and maybe other firms are a better fit at some point. And so, and maybe we’re a better fit at some point. So I exactly pletely understand that inclination. And, you know, it’s something that I think, you know, it’s funny, like, I used to see ads, where you somebody would blast out an ad saying, come join our firm, and it would say, like, private confidential conversation, I’m like, it doesn’t have to be a scary thing that you’re afraid of getting caught. It’s just normal business, you know, it’s, you know, and, and things change that it’s never almost ever even personal. When you find a firm, that’s a better fit. It’s just, I think they’re better fit.

Danny Lewis 27:30
I mean, you. I mean, you said exactly what was about to say, it’s in no way, a personal thing. And I think I’m pretty sure at this point that every managing broker realizes that that, you know, it’s real estate is just how it is. I mean, when you’re a free agent, in a sense, an independent contractor, you know, you’re only looking out for yourself, you’re not really looking out for the company that you work for as much. And I get that. And I think that most managing brokers and owners get that as well as at the end of the day, we have to pay our own bills. And if the company that you’re working for isn’t doing that, then you got to see what else is out there.

D.J. Paris 27:59
Yeah, and speaking of your team, and and also, you know, recruiting in general, I know, you’re always looking, or you’re looking currently, see if there’s more people to add, that would be a good fit. Can you tell us a little bit more about like, what, who would be a good fit for your team, because we have so many listeners, and I’m sure there’s plenty of people that would be interested in exploring what you guys offer.

Danny Lewis 28:20
For sure. You know, starting out, obviously, in the beginning, it was a lot of newer realtors, people who are brand new to real estate. So you know, as you know, I was helping them take these leads and training them on how to turn these people into clients. You know, I’d also be training them on the MLS, and train them on pretty much everything in real estate, you know, writing contracts, etc. Now, it’s come to a point where, you know, now we’re looking for established, you know, experienced brokers, people who have the experience of working for companies, people who had the experience of having their own clients, maybe they’ve been in real estate for a good amount of time and, you know, hit a standstill and want some help. That’s what we’re looking for now, and actually have a couple brokers on the team, who have been in real estate longer than I have, you know, 1015 years, but, you know, they kind of swallow their pride in that sense and realize, you know, what I’m doing right now isn’t working, this guy is doing something that’s working for him and his team. Why don’t I find out about it, let me reach out to him and see what he’s got. And it’s worked out beautifully. And the other thing too, is, you know, I have team members, good amount of team members now that are pretty much located in every part of the city, but there still are a good amount of parts of the city that I’m missing out on in suburbs as well. So you know, suburban agents, people who are, you know, a little bit further out than what I’m used to, like 2030 minutes away, or 2030 miles west or north. Those are the type of brokers that we’re looking for now. So more than ever experience counts for sure, in terms of joining the team, but you know, also people who are in areas that aren’t served as much, I’m always interested in talking to them as well.

D.J. Paris 29:53
That’s great. And if, since we’re on the topic, if someone is interested in reaching out to you to see if they’d be a fit and that you’d be a fit for them as a new team member, what would be the best way for someone to reach out to you,

Danny Lewis 30:05
you can just reach out to me my email, which is Louis Chicago, real estate@gmail.com. I mean, on real estate DJ, if you can’t find me on that when something that’s true, we’re also

D.J. Paris 30:16
going to, we’re going to post that email address and your phone number as well for listeners who are interested so they can easily reach out to you. So yeah, he’s Danny’s easy to find, and he’s a marketer by trade.

Danny Lewis 30:27
I’m doing something wrong. That’s true.

D.J. Paris 30:29
You know what, that’s a good point from going forward. I’m never going to mention how to get a hold of anybody. If you can’t find them, you probably shouldn’t join they’re actually a really good idea. Be funny. I also just just to wrap things up, I wanted to just because the story I want to hear this because I don’t know the story. But I want to hear your sex shop story if you don’t.

Danny Lewis 30:52
That was taking some clients out. They were actually online leads. Really nice older couple of very conservative, very quiet. First couple showings, didn’t say much, you know, we’re very respectful of the sellers and the owners. And so we had the third showing, I think, was the last showing of the day, walk in, and this isn’t a kid show, right? Like, say whatever you want. So we walk in and there’s like a giant dildo like write this as soon as we walk in, that’s amazing. My jaw drops, and I realized I look around, there’s like, like, maybe 300 deals, all put around on tables all like stacked up purposely and etc. It turns out, the owners were renting the unit out to someone, a tenant who used it as a sex shop. And it was the most awkward thing in the world. And you know, I know is you know what it’s like to tour in places with clients who no one said a word like everyone’s head was down. We didn’t talk about not even after we

D.J. Paris 31:51
couldn’t even just like joke about it, because no one was there for it. Yeah,

Danny Lewis 31:55
not with these guys. They were way too conservative. They were older. You know, if they’re my age, if you know, there are people who I thought could handle that who looked at me or you know, laugh a little bit were in there, I would definitely say something. But it was just so awkward because we acted like nothing ever happened or like, no, like it was no one there. So that was it wasn’t really the section that was funny. But it was kind of like the reaction afterwards of how awkward it was and how strange it was not to even like pretend like we were just in there.

D.J. Paris 32:23
Like, how does the listing agent not go, Hey, broker bring the buyer by just FYI, here’s what you’re gonna walk in like that, to me is crazy, right?

Danny Lewis 32:33
So that again comes back to the whole idea of why I have a team and why having an agent at the properties as they’re showing it is so important. So this was obviously a lockbox scenario, I called the agent afterwards and told them and they had no clue they had no idea what was going on. So amazing. You know, for all you agents out there, when you’re pitching people on or pitching, you know, sellers, and why you should be listing their property. One of the things you have to include no matter what, and this is why having a team is necessary, is that you will be showing the place in person every single time. And it’s crazy that we have to say this, I mean, with the amount of money that we make off of commission of the amount of money that we make in terms of you know, sales price and percentage. We should be there physically for every single showing, there’s no way that you should walk away with a check for $7,000 If you’ve never walked through the door, and all you suburban agents out there, they’re listening. God bless you. I don’t know how you do it. I don’t know how you get listings. As you know, I have suburban agents that didn’t even show up to closings or inspection. Right. It’s it’s the culture of how they do it out there in the city is not like that. And it’s so important, so important to be there physically for showings for exactly situations like this.

D.J. Paris 33:40
I love that the listing agent had no idea that is that’s amazing.

Danny Lewis 33:44
None no idea. I was the one who had to break it to her like, by the way, you should probably know that your listing is being used as a snack shop right now. Wow.

D.J. Paris 33:53
Well, I think that’s a great place to wrap up because we can’t tell that story. That’s, that’s about as good as I’ve ever heard. But anyway, again, as Look, obviously Danny and his team have had tremendous success. He’s got an incredible reputation in the industry. Everybody knows him. They everyone loves him. He’s a great guy. Obviously, his clients and his team members already know this. But if you are looking for a realtor and you want a team, or you want to work with Danny’s specifically or someone on his team, again, I will post links to it. But what’s the best about you? Obviously, they can visit your website. Let’s give that again. That’s Louis Chicago real estate.com. Danny, Do you can you bring up the email address one more time as well?

Danny Lewis 34:35
Sure. That’s my last name Louis. Oh, ew is Chicago real estate@gmail.com.

D.J. Paris 34:41
Awesome. And we’ll post your phone number as well so that anyone who’s listening who’s looking for a broker or is looking at who is a broker, and as you know, an experienced broker who’s looking to join a team, I couldn’t recommend Danny more highly. Obviously he doesn’t need my my recommendation, but I certainly know him personally and he’s a great guy and and takes really good care of his team members, which, you know, I don’t know how common that really is. So it’s, it’s a big deal. So with that being said, Danny, thank you so much for spending time on a Friday with us, which I’m sure this is a busy day for realtors. So I appreciate your your flexibility and timing. We’ll get this episode out very shortly. And on behalf of Danny and myself to everyone who’s listening, please continue to listen. We’re so grateful that that everyone who is listening continues to and also that you make sure to share this with a friend if you have other brokers in your office or you know that could benefit from listening to interviews, like the one here with Danny obviously passed the word. So on behalf of Danny and myself, we say thank you and Danny appreciate your time.

Danny Lewis 35:44
Vijay, thanks so much again, man. I had a blast. I can’t wait to hear it in here the future episodes as well.

D.J. Paris 35:49
Awesome. All right. Thank you

Greg Dybas and Zach Bellizzi are only twenty-two years old, but are already making waves as the youngest brokers in a three hundred broker office at Keller Williams in the Chicago suburbs. In our episode Greg and Zach discuss how they use their age as an asset in prospecting. They are, perhaps, the most fearless real estate brokers I’ve met thus far. Their grasp of video marketing and social media is gaining them attention and business. Zach and Greg are the team to watch!

Zach Bellizzi can be reached at 224-600-0030 and zachbellizzi@kw.com.

Greg Dybas can be reached at 630.880.4007 and gregorydybas@kw.com.


Transcript

D.J. Paris 0:13
Hello and welcome to another episode of Keeping it real. The only podcasts made by real estate brokers for real estate brokers. My name is DJ Parris. I am your host. And we need a new tagline because I used to say for Chicago brokers, you know, buy in from Chicago brokers except and that was true, except now we have listeners from all over the country. So I don’t want to say Chicago and turn listeners off from other markets. But I’m sure we’re not the only podcast for brokers by brokers in the country. Maybe we’re the biggest, let’s say we’re the biggest I don’t know that. That’s true. But let’s just pretend we are still see the biggest broker podcast for brokers by brokers. Now we need a better one than that. So if you have any suggestions for what we should title our show, let me know because I desperately need one. I never know what to say at the beginning here. But you’re not here to listen to me. Anyway, we’re about ready to get going with a brand new segment. I’m really excited about this. I got these two young up and coming stars, Greg and Zach from Keller Williams, who will be coming on in just a moment. And the reason why I chose them. They’re not yet top one percenters. But they will be very soon I was super impressed with a lot of what these guys are doing in particular, with respect to social media, and video marketing. And I think it’s something that everybody needs to hear who’s in the business to see what other brokers are doing to find success. So this is a really fun episode for me, because these guys are super young. They’re cool, and they’re fun. So before we get to those guys, a couple of quick notes. Of course, as always, you can find all of our episodes on iTunes, Google, play, Spotify, Stitcher, wherever you know, whatever podcast app you’re using, just search for keeping it real pod or podcast, rather, if you don’t already have subscribed, and then you can also stream every episode we’ve ever done from our website, keeping it real pod.com. And please follow us on Facebook, we post links to every single episode that we do, along with links to our guests, websites, and social media. So you can check out what our guests are doing and get some good ideas. And also we do it. Our producer, Hannah, goes in every day and finds a great article that could benefit your business and posts it in that Facebook group as well. So facebook.com forward slash keeping it real pod, okay, enough for me. But if you do have a suggestion for a new tagline for our show, I truthfully, I need one. So please send that to us via Facebook or through our website and we might just use it and I’ll take you to lunch if we end up using it. So anyway, thanks for listening, continue to tell a friend and on to Greg and Zach.

Today on the show, we have Greg Davis and Zach Blasi, which are they are known as the youngest agents in their office, which is a distinction that this duo embraces to their fullest. Greg says We love this challenge with an expansive background in sales Greg made the leap to real estate last year. And then Zach has set up shop with Keller Williams Success Realty and welcome Greg to the imprint defined by their determination out of the box strategies and an unflagging energy, they’ve now established themselves as agents swiftly on the rise, bring a 21st century edge to the Illinois marketplace. At 22 years old, these guys stand out of their office of 300 brokers and attempt to conquer the Illinois real estate scene I became familiar with with Greg and Zack white saw one of their videos where they were working on for sale by owners and trying to convince them that to list and it was so compelling and interesting. I was like I gotta get these guys on the shows. And now they are so welcome, Greg and Zach.

Greg Dybas 3:55
Thanks for having me. Thank you.

D.J. Paris 3:57
And by the way, I should mention that in the podcast notes, we are going to have a link to their YouTube channel, as well as their Facebook page. In fact, I’ll tell you right now, you got to follow these guys on Facebook because they post all their videos too. Which is guys, what’s your Facebook page?

Greg Dybas 4:14
Our Facebook page is Blizzy Davis Realty partners.

D.J. Paris 4:17
And we will put a link to that as well in the notes. So if you can’t find it, we’ll post a link directly for you. But guys, welcome. First, let’s figure out who’s Zack and who is Greg?

Zach Bellizzi 4:28
Sure. My name is Zach, if you can hear my voice.

Greg Dybas 4:35
Perfect. And then Greg. My name is Greg Davis.

D.J. Paris 4:39
Awesome. And you guys are part of a Keller Williams Success Realty out in Barrington. Correct? Yes, perfect. All right. So first thing I need to know you guys are 22 years old. And you know nobody who is saying gets into real estate at 22. So I love the fact that you did that because it’s a term incredibly courageous thing. And you know, you guys are in in a very affluent area of Chicago. And you’re really taking on a tough challenge, but a really impressive challenge, which is I’m get we’re getting into real estate young, and we’re trying to make it happen. I watched this YouTube video I mentioned earlier and I thought, Oh, this is so cool. I know these guys are going to be top producers very, very soon. In fact, you’ve been featured in top agent magazine, which we’ll also post a link to, which is beyond impressive for 22. So congratulations to all your already have the success you’ve had. But also, I want to know, I want our listeners to know what young people getting into real estate now are doing. So can we talk about your history? I know there’s not a long history right now with real estate, but tell us how you got in the business? Why? And let’s start there.

Greg Dybas 5:52
Sure. So I basically have been in sales all my life, I always say I was selling stuff from the cradle. And I just I enjoy talking with people. So you know, I’ve done many, many careers before real estate and you know, it all comes down to sales. The jobs that I’ve had before this was I was a car salesman. I was a insurance salesman, I was actually a bail bondsman, I was selling bail insurance policies for criminals. And so needless to say, it was kind of apropos to get licensed and just move up the notch to real estate because, you know, what else more can you do besides that, you know, medical sales or whatnot, you know, you know, and for me, it’s just one of those things where you get to meet so many people, and you can, you know, it’s kind of like an octopus with tentacles, you reach out in different directions and find different niches. And it’s not always the same thing every day. And so for me, getting into real estate was a no brainer. Just because it was like the next level, it was the point of, you know, you can sell, why not sell houses, you can do it in a nice area, you can find a lot of clientele, that’s going to be good to you. And so two plus two equals four, and the math made sense for me.

Zach Bellizzi 7:16
And for me, I just believe that, you know, there’s obviously so much opportunity in real estate, I went to community college for two years, and I wanted to go just for like a business job or like a business degree. And real estate, which is always in the back of my mind, I used to actually watch million dollar listings on Bravo. And I just loved everything about it everything that the realtors did, as far as like their lifestyle, and then what they would do throughout the day. And I just knew that this is my key to becoming too successful because of the opportunity. And because we can just like basically, you know, make our own schedules, and just work as much as we want or as least amount as we want. And we can just meet just 1000s of people every single year. And again, just the money like there’s you can just there’s endless opportunity about the money. So

D.J. Paris 8:12
yeah, I want to talk about what you guys are currently doing the activity that you’re doing to grow your business. You know, I had on about a Gosh, a year or so ago, Nikko apostle who’s with Coldwell Banker here in Lincoln Park, and he he’s with Keller Williams actually, in Linkin Park. But Nico’s interesting, he’s been in the business for now quite some time. But when he started, he was about maybe he was 23. And he goes, it was great because he goes DJ, it was great getting in at 23 because it was so incredibly hard, because nobody’s giving me their million dollar home to list because you know, I’m a 23 year old kid, so I really had to hustle. And he talked a lot about how he did that through open houses. And then you guys are hustling like crazy. And I’ve seen that in your you know, the the articles written about you have seen it in your videos, let’s talk about that hustle, you know, the amount of effort you’re putting in which I love. Most of your friends aren’t probably buying condos or homes quite yet. So you really have to get yourself out there. So I applaud you guys for getting in. Let’s talk about you know, what are you doing? What have you found that that’s been working well for you?

Greg Dybas 9:17
You know, for us, you know, because we are so young folks will kind of look at us and say you won’t How am I going to sell this house? You’re 12 years old, right? We look at your brain not credible at all. You have no experience whatsoever. And it isn’t until we sit down with them. And you know, I’ve learned a lot of not tactics but ways to serve the eggs with clients that will make them believe us. And I think it’s more so when we sit down and say hey, we’re real. This is the idea that we’re going to have for you on getting this house sold or you know helping you buy and they stop and they kind of have to think about it for a minute and then they either make the plunge and they say yes let’s do it or no we’re gonna wait for us we go into it super aggressive. I mentioned before I was in car sales, I learned everything I know For my aunt, she sold Lexus for many, many years. And so when I got into car sales, she always said, it’s all about how you serve the eggs, it doesn’t really matter who the client is, but as long as you serve the eggs correctly, and it’s always going to be different for each client, they’ll make them you know, believe in you, way quicker. So for us, when we go home here, we look at how many, you know, different tactics we can use to sell a house that’s different, you know, you’ll have your conventional agents that show up and say, we’ll just put the for sale sign in the front yard, well listed on the MLS and wait, you know, and just see who comes to us. I never believed in that, or I’m not the type of person to sit and just wait for the business come to me, I have to go out there. And, you know, a little bit of caveat, you know, I I, what I mentioned before I saw bail insurance policies, I was also a bounty hunter, I still went out. And so for me to go and just wait for somebody to come to me, it’s not in the back of my head that that’s okay. You know, I’m used to hitting streets and going out and finding people and, you know, I have zero fear when it comes to just knocking on doors and approaching people. And it’s, it’s super aggressive. And Zach is, you know, always right there behind me backing me up. And so I’ve had to learn how to manipulate real estate to you know, I laugh all the time. Because my even my own family, they’re like, you know, it looks like you’re more of a bounty hunter than you are a real estate agent. I said, Well, you know, I apply the same, the same mentality to that. And that’s why we’re so aggressive is because at the end of the day, it’s the same thing, you don’t get paid unless you find the person Okay, well, I don’t get paid until I sell the house or find the clientele to buy that house. So that’s where the mindsets a little bit shifted, because we go out and it’s it’s so unique that way we I have to remind myself, you’re doing real estate, now you’re not chasing felons, right? So it’s kind of hilarious. When we do this. They look at us, and they’re like, holy crap, these kids are not playing. They’re out here. They’re doing this. We’ve gone in days where I’ll make, like my mind or wanted posters, right? It’s actually, you know, you know, we introduce ourselves in the neighborhood, we’ll hit certain streets or flyers, and we say, Hey, this is us, we understand if you’re not selling, but think of us if you are or if you know, somebody do it, you know, he’ll take one side of the block, I’ll take the other, we go down the row, and we go and meet people knock on the doors, if they don’t answer, we come back another day. You know, we do the video thing, that’s a huge thing for me. If I don’t know you, I’m not gonna buy from you use, you know, obscurity and real estate’s My biggest fear. And so you’re known for the right things. That’s also for me, the biggest deal I, I always say, I’ve been famous since I was 12 years old, and Zach’s got the same mentality with that, you know, we’re not afraid to get up on stage and talk to people. We’ve done some motivational keynotes before, especially in our office. And, you know, I think that brings me the biggest joy because not only do I get to help other people, but I get to mold the clay as we go. And I’m not saying I know it all, by any means. Every day, we learn something new. But for us to give back in that way and go out and show everybody that you know, it’s not like we’re just sitting here telling you what we’re going to do, we’re going to show you, and I’m going to make sure that we have proof of it. That’s why we film it to, you know, we’ve gotten we’ve done crazy stuff. I mean, Zack can tell you we’ve done open houses that were I mean, we’ve got gigantic balloons that were sent up, you know, 400 feet in the air. So people in the neighborhood could see I mean, we’re, we’re so crazy in and our people in the office know that. And so it’s just aggressive sales. I don’t know any other way. I really don’t I look at the line on the, on the ground in the sand. And I decide, okay, am I going to go over it or I’m going to just stay behind it. And every day, I think we do something unique to where it’s gonna stand out. So yeah, you know,

D.J. Paris 13:43
it’s funny, I’ve always wondered, what percentage of brokers here in the Chicago area, but it’s probably nationwide, and we have listeners all over the country. But I wonder what percentage walk up to a door and knock on it and say, Hey, by the way I’m selling. So like, I’ve always thought a great, easy way to do that is if you’re doing an open house down the street, you can knock on every door and say, Hey, by the way, just wanted introduce myself, I’m doing it I’m in the process of selling this home. And if you see me walk, you know, coming, coming and going. That’s that’s why I’m here. But I just wanted to give you my card. And if you’re ever interested or you need help, or you know somebody just like you guys were saying, but I love the fact that you guys are even doing that without at that time having a listing, right, just going in. And the reality of it is the data is really clear. Just like just like, Greg, you said earlier, the data is really clear about how people choose a realtor they want it is a face to face business. They want to choose somebody they know and they’ve met and they you know, or that they’re referred to. And you guys are door knocking and I wonder what percentage of brokers will ever do that. It’s got to be less than 1% has to be and it’s so smart for you to do.

Greg Dybas 14:53
Right and it’s like serendipity. It’s like we go out in the biggest place to start and a lot of folks will always tell you and they just kind of roll their eyes but it Is your own neighborhood All right, you know the streets. You know, some of the people there are very first listing was a for sale by owner and second I actually hit it. It’s down the street from where we live. And he, you know, wasn’t even living there. He had a rented out to tenants, the owner. And so I’m persistent. We’re both persistent as hell. I mean, forgive me for swearing. No, we don’t have right I’ll get blood out of a turnip before I walk away. And so I ended up talking to the caretaker of the house, he was there holding the open house for the owner, because it was for sale by owner and I said, Listen, if you can have him contact me, I just want to chat with them. Okay, fine. Three weeks later, we ended up talking to him over the phone, because he lives in another state for work. And he’s like, alright, I’ll give you guys a chance because you guys seem hungry. Yes. And to this day, we have this house for sale. We are, you know, just plugging away and we have still never met the owner. And he trusts us over the phone. I mean, so for us to go out and do that. It’s not about just giving up when they slam the door in your face. It’s you know, peeling the onion, we used to call it in the car business, right? Keep going. The first denial is going to be the biggest thing, right? They don’t know you with shell shock you, you they’re absorbing so much information. They’re analyzing who you are what you look like, you know, which brings me to my other point. I mean, we aren’t conventionally dressed like salesmen. We don’t show up in a tux. I’m not there in a suit and tie. I mean, we get yelled at all the time from our people in our office, they laugh at us, because we look like a bunch of California boys coming out with our gray bands and our shorts. And I think the stigmatized idea that salesmen have to be this whole, you know, I mean, we don’t look like bombs, but we look for something that’s simple, I guess, right? presentable, people are going to be like, Okay, wait a minute, we don’t have to slam the door. We don’t you know, because they’re not going to come to the door to begin with. I know if I have a salesman show up to my door there. Yeah.

D.J. Paris 16:43
I mean, if he’s white, such as I’m sorry to interrupt, but you’re absolutely right. If you’re showing up to a door in a suit, people are like, what’s this guy trying to sell me? So you’re absolutely, that is such a smart, important point is if you’re going to do these types of strategies to prospect, you, you got to really think about that, who comes to a door in a suit? Somebody’s trying to sell you a vacuum cleaner? It’s like, let me it is like,

Greg Dybas 17:06
right. And I mean, it’s it’s kind of a 5050 gamble. You know, I always say that. It’s like, in the game of poker, we’re dealing. And when we show up to a door, first of all, if I can get you to open it and leave you there and not slam it on me, okay, first step is done. If I can sit here and talk to you for 10 minutes, my job is already halfway through because now you’ve decided to stay at that door and not slam it. I mean, maybe the idea is they’re like, who are you? What are you selling? And so Okay, fine. We if we can get them to the finish line, right? And I can say, Here’s my card, it doesn’t matter if they’re selling, right, they might have a family member that is or, you know, their aunts or, you know, nephew, or you know, somebody’s going to be wanting to buy soon or whatnot, I’ve had that happen, where we just fall into it. And it’s like, perfect timing. Here we go. And the first thing I always say is, it’s hilarious. When we show up to the door, they immediately want to slam it because they don’t know who you are. And I’ll say hey, I’m just your neighbor. I wanted to touch base with you real quick. And they have like this second, like, look, split second look where they’re like, crap. Now, I can’t close the door on it, because they’re my neighbor. Right? Like they feel bad if they do. So, hey,

Zach Bellizzi 18:10
we’re your neighbors. We’re just here to help you out basically, right now, basically, yeah,

D.J. Paris 18:15
you know, it’s, it’s so important. And again, I applaud the courage that it takes to do that. It’s for you guys, you know, you might not see it as a super courageous act, because you do it. But this is what they’re willing to do. Exactly. And Greg, dude, 99% of brokers will not do and they are going to get those listings that other brokers or a lot of times they’re going to be convincing sellers who don’t want to work with realtors, that this is a predominantly what they’ve you know, the sellers have pre decided, and these guys come along and say, No, you really do need to work with us. Here’s why. And I’m telling you that is that is a an amazing accomplishment. And what’s interesting and what the audience really needs to know. And this surprised me 10 years ago, when I came from the IT world, I don’t have a real estate background. And I said, Oh, in 10 years, we won’t need Realtors because it will all just be for sale by owner. I just thought that made sense. It seemed logical to me because I didn’t know everything that went into you know, buying or selling a home and it’s like, oh, they always need you they’ll continue to need you. And in fact, the For Sale By Owner market has gone down it’s at the lowest point in eight years. It’s 90 something percent of all homes sold are sold through the MLS meaning through a realtor, you guys so this is such a smart play. And also just a great way to stay busy but I also want to talk about your videos because you guys film yourself doing this which I think is so cool. you film yourself doing a lot of cool things. But first of all who’s who’s doing the recording? Do you guys have somebody do you guys do it yourselves? How’s that work?

Greg Dybas 19:50
Yeah, so ironically, when Zach and I started up that idea we said alright, let’s so I’ve I’ve never been shy of a camera. I’ve been in front of many cameras. Since I was like 12 years old, so I’m like, Okay, we’re cool on camera, let’s do this. So I’ve had we’ve, we’ve come together to produce in. So we do all the shooting of the video, we, we produce it ourselves, we even edited ourselves. And so a lot of people think, okay, when our first video went up the office called us and I’m like, listen, who filmed that? And what, like, what TV show are you guys gonna be? And I’m like our own, we don’t we do everything in house like, and I think that’s some of the benefits for our position too is that we have that knowledge and that idea that we can do that ourselves, we save money, and we have control. You know, if I want to plan for something, I’ll censor it. If I don’t, then there’s a Genuity right there, we can just show people that what we do is so difficult, I don’t think you know, like, when people flip on the, you know, TV channel, and they see, you know, HGTV shows or whatever. And they’re like, oh, you know, they buy a house, they look at three houses, pick one, and then it’s done. It’s like, I wish it was that simple. You know, it’s, I’ve had to be today, even I was I was calling I called Zach like, maybe 5000 times in a day just because, you know, we’re both like each other’s buffer. I’m like, Listen, I’m about to have an anxiety attack, like my deals falling apart, or this deal is falling apart or this is going good. And you know, it’s it’s they don’t realize how difficult this career is. And I think God that I have background in putting car deals together and insurance deals together. Because I think I was being like prepped for real estate, let down isn’t there anymore. It’s just like, Okay, let’s my biggest motto and my my first boss, when I was writing bailbonds taught me she goes, I’m going to tell you something that in any business it will ever apply to is I don’t care how bad falls apart, you need to find ways to make it work. And so when we have these little hiccups, I call them, I always take a minute and we compose ourselves. And you know, even if I got to scream into a pillow for five seconds, and we go back at it, we go, you know, this is our client, this is our business, you know, we’re not going to stop until the deal is done. And so it’s just it’s people don’t get it. It’s hilarious. So when they say I want to get into real estate and the club, I’m like, Okay, we’ll get you going. But don’t be surprised if you’re going to have a lot of sleepless nights and a lot of long days that, you know, don’t consist of smiles because it’s not going to

D.J. Paris 22:22
well, you’re so right. And you know, there’s an old expression. And it might be the just about the truest thing ever said for anyone in any sort of sales capacity, which is prospecting solves all problems, right? Because we know that that’s true, because there’s so much in particular, in real estate that you don’t have control over deals fall apart, there’s sometimes it’s just up to the gods, there’s nothing you can do about that. But you can always control your effort, right. And that’s what you guys are doing, you’re controlling your effort, you’re keeping your pipeline full. And also, of course, everyone has to live somewhere. So you know, they’re always going to need you. But the the effort that you guys are putting in is, is so impressive. And, you know, I’ve been around this industry quite some time. And our own firm we have over 600 brokers so it’s we have a lot of, I don’t read, I don’t see as often, very rarely people who are who are going to this extent to really get out there. You know, sometimes somebody might say, well, I’ll buy a list of for sale by owners, I’ll pound the phone for for a week. And then they realize, Oh my gosh, it’s so hard I and they quit they they give them obviously, you guys are taking that that next step and like we’re going to go to you and we’re going to try to convince you why you need us. And and they do need you that’s the that’s that’s it’s not even a sales tactic. They literally need you. So I applaud you guys for doing, which, you know, technically it is a technique, but it’s also what actually they need to do, because they’re only going to probably select you if they know you. So it’s smart for you to get there and they actually need you to sell the home. The statistics are really clear that for sale by owner clients, I know you don’t just only work with for sale by owners. But those people those for sale by owners tend to overprice their properties. I’ve been a victim of that myself where I’ve overpriced myself too. So you guys come along and say, here’s why you need us. I love that.

Greg Dybas 24:11
Right? Absolutely. Let’s

D.J. Paris 24:13
talk I want to talk a little bit about social media too, because we we were talking offline about about websites, and I was you guys were saying, Well, we’re in the process of building a website. But you said something, which I think is really important, and a lot of brokers don’t understand. It is yeah, oh, yeah. We’ll have a website and it’ll be fine. But people aren’t really going to our website to look for homes. They’re going to Zillow, they’re going to Redfin, they’re going to you know, these Trulia for example, of course they are. So but you guys are focusing a lot on on social media, in particular, YouTube or Facebook, to talk a little bit about how that’s helped you.

Greg Dybas 24:49
You know, so for our background, we’ve were the younger generation, right? We’re 90s babies. So the internet was fairly, you know, not new, but it was, you know, the.com era and everybody was signing on to AOL and all that fun stuff. You know, I used to remember to instead of instant messaging people on, you know, what was that jerk AOL or whatever. Now, we’re on Facebook and all this stuff. But it’s interesting when you look at the future. And I think that’s what we really base a lot of our stuff off of is, as sad as it is that nobody wants to read a book anymore, they’d rather watch a video, they just, they’re not going to get absorbed into a piece of text. It’s very difficult for younger generations, especially our age to pull up something on their phone and read it for more than a paragraph and lose interest and two seconds. And so for us, when we go into this, people can feel videos. And what I mean by that is for us, and I’ve really kind of made that impactful is I don’t want people to watch our videos and say, Oh, they’re a bunch of liars. I want them to see that we’re real people, we cuss, we scream, we yell, we fight. We banter we have our bad days. And then we have our fun days where we’re screaming and yelling and having a great time. And I think people are always stigmatized in real estate to see that people are always showcasing home and welcomed. Right, in a perfect role. It’s like, listen, the wall has a scratch, the trim needs a little paint. You know, it’s not perfect, but I’ll tell you what, at the used house factory, all that wasn’t an option. You know what I mean? You can make I love that way. And also,

D.J. Paris 26:19
we’re all imperfect people and we relate more to people, when we see imperfection. We actually connect more deeply and intimately with people when we see other real human beings. So I love that you guys keep that stuff in.

Greg Dybas 26:31
Absolutely. Absolutely. So you know, when we call when we do videos, it’s, I always say I call it the B roll. Yeah, because I certainly do and professional film, you want to show your real world life like Holy God, they’re not robots, they don’t do this 24/7 Even though I beg to differ because we do, right, I’m always on my phone. I’m always trying to think unique ways I’m always texting or Colin Zack, you know, and, and so it’s like, when we come here, we have to produce content that people are going to fall in love with us, not Ryan love with real estate, where every time they think, you know, real estate, they do think us or every time they see us, they think those are the real estate brokers, you know, and a way for them to remember that is through video through, you know, the idea that they can be seen at any time online presence, you know, and they don’t have to be long vlogs we call them but nobody’s going to want to I and I’ll be honest, I lose, we lose interest. The second somebody showcases a home, and they’re going through it through a tour and they got the perfect music and it looks like something out of Los Angeles, right? And you’re like, oh my gosh, it’s a million dollar house. Really. It’s only 150k. And it’s just like, wow, that’s cool. Right? Who are you? Okay, we we don’t care about the house we care about who are you? Right? And so for us, when we do this, it’s it’s not so much that we’re showing the real estate aspect even though we do but it’s people will fall in love with the people I’ll

D.J. Paris 27:53
tell, I’ll tell you, when I first when I saw your first video where you guys were driving around doing cold walking, which again, is amazing that you’re that you do that. And within 45 seconds or so I went, Okay, I know who these guys are, I have a sense of who they are their personality. I know what they look like, I know what they sound like. And they just grabbed my attention. What we’re talking about is branding, right? You you have established yourself as a brand. And I love that within a minute. I was like, Okay, I have a pretty good idea of what these guys are about. And boy, that is a hard thing to do. And the fact that you guys can can accomplish that so quickly, in particular through video is is really impressive. Thank you. Yeah. And that’s what your intention is you’re like, I want people to know who we are and what we’re all about. And we’re going to do it in a compelling way. We’re going to show warts and all right, we’re going to we’re going to show the mistakes and the challenges. And that’s that’s what, that’s what branding is if you’re trying to brand yourself, you are this this, you know, complex person with challenges and successes and failures. And you guys are putting it all out there. And people are going to connect to it very, very deeply. And they’re gonna be like, Okay, how cool they are going on there. we root for you, we root for people like that. Right? Yeah. And what I love too is you know, you’re in this big office and there’s lots and lots of brokers and I suspect you know, you guys are very unique in this big massive well established office you’re coming in as new guys go and we’re gonna try something different. I love that. I think that’s that’s great. Sure, well, you know, I want to Oh, I wanted to ask you guys we had a couple of stories that I wanted that you guys were telling us about that I wanted to I wanted to ask you tell tell me the God will sell my house story

Zach Bellizzi 29:51
for sale but was that an accurate

Greg Dybas 29:53
rehab so we actually down the street from us we I had called this for sale by owner over the phone when we first started out in the House has still been on the market. So I think it was like a week and a half ago, Zach and I went over there. And I said, Alright, let’s hit the house, I called the two minute warning, and we went over and dropped in, knocked on the door, the guy comes to the door, and he goes, you know, well, we’re not really interested. So it’s kind of still leave you my information in case you change your mind. He goes, Oh, no, this guy will sell my house. And I looked at Zack and Zack looked at me we had this like, mute point, like, here we go, right. It’s, I’m, if you were to put a Bible in front of me, I wouldn’t know of paragraph or verse to save my life. You know, I mean, we’ve all got our own connections, but I, I’m not the type of person to sit there. And in July about stuff, like I simply am not educated on maker and about that. And so when he said that my car salesman came out in me in Zach, and I have like, this look like for various things. And he’s just like, have it right. And so I was like, Okay, here we go. I said, You know what, you’re right, God is gonna sell your house, he that’s why he put two qualified real estate brokers at your doorstep to sell the place. And he didn’t really know how to respond to that. He goes, Well, we’re okay. You know what I mean? Kind of like fighting fire with fire, we just put a lien on it. Right. So, you know, it’s immediately walking out of there as x like, I’m gonna write a book all this one day, because this?

D.J. Paris 31:15
Oh, yeah, you guys are gonna be on a TV show. At some point. There’s just no question about it. And I mean, that in a very complimentary way, is what you guys are doing. And by the way, that is a really smart thing to say. I don’t want to gloss over. It’s funny. But the truth is, it’s actually a really smart thing to say, because somebody who is religiously oriented in that sense, and is telling you, hey, this, these are my beliefs. And you’re in you can quickly say, Well, you know, people typically who have those beliefs also think everything happens for a reason. And then he basically just said exactly that. Well, guess guess why we’re here. You know, they, I love that. That’s really, really smart.

Zach Bellizzi 31:55
Yeah. Right. When you said that me, Greg and I were just trying. Oh, yeah.

D.J. Paris 32:03
I love it. And yeah, let’s, let’s talk about let’s see, we had another story that we wanted. Oh, I wanted to talk. I heard you guys got paraded around like an acre of land, by us by a seller. Tell us about that.

Zach Bellizzi 32:20
Is that? Yeah, that was in Inverness. So like, obviously, if you know, Inverness and Barrington, there’s your higher priced homes and have a lot more land. So we actually didn’t call this person we just went up to their, their driveway, and they’re, they’re about to leave. And then we just introduced ourselves, basically tell them more brokers and we want to help you basically sell the house. When we didn’t go inside the house. Once we rocked around the whole acre of land, just walk around and then the sellers were just talking about all the parties that they had in their backyard and how much land that they have and what’s theirs. And we finished and we just never went inside the house like oh, okay, yeah, I

D.J. Paris 33:06
had an experience like that. Once in in Barrington. I was invited to a party. It was a friend of mine, and it was her fiance. spot her fiance’s parents so so I’m out there for a party, my friend and enter fiance now married, it was just they were having a pool party. I never went inside. And this was I God knows how expensive this house was millions and millions of dollars, just something you couldn’t even see it from the street, one of those kinds of homes, you know, just way off in the distance. And it was just the most beautiful thing I’ve ever seen. Anyway, my my friend’s fiance’s father who owns the home comes home at some point, he’s sees everyone out back, you know, enjoying the pool. And he’s a really nice guy. And he comes over and I’m sorted didn’t really know anybody other than my two friends. So I didn’t really have anyone to talk to. But I went over and because I want to know this guy’s story I want to know, and I’m not a producing broker, I should I should mention as well, but I was just genuinely interested in like, Gosh, I wonder what this guy did to build his fortune. And so I asked him, I said, Tell me about what do you do for a living and he started talking about a business he built up from, you know, and he started in a, you know, he had a studio apartment with his wife and his child and in the city 30 years ago, and he built up this this really nice business unfortunate. Anyway, he’s telling me a story. It’s the most amazing story he had, like, moved from Puerto Rico. He didn’t even hardly, you know, speak English, even though Puerto Rico, you know, is part of us, but he really just a total success story. And he’s telling me this and it’s so incredible. The story again, I’m not I haven’t gotten in the house, and he goes, Hey, DJ, you’re in real estate, right? I said, Well, I’m sort of, you know, and he goes, Well, I have this other home in Barrington. Now, we had probably talked 20 minutes. He goes, I just finished by building it, and I need to sell it. Can you do that? Now? What was so funny to me, and this is an $800,000 home that he was talking about. Now, unfortunately, I couldn’t help them because I don’t really do it. But I went, Oh, this is how it works. This is exactly how people get business. And, and it’s exactly what you guys are doing. And I love that, that you guys have these stories because you’re willing to go up and say hi, where we’re Greg and Zach, and we need to talk. I love that. So, you know,

Greg Dybas 35:18
right? Well, you know, a little thing that we kind of always write off of is when you’re younger, you’re talking stranger danger, right? That’s just so your parents comfort in their back of the mind that you’re running the streets, you know, at night, not getting in trouble. But, you know, for me, when we, when we get into this, it’s like, I come from a law enforcement, family and military family and operational security, they call it is like, huge, you know, don’t tell people your name, don’t it’s like, you know, what, strangers have everything. I don’t know, we were back in the day, they they fell off the wagon with the idea that, you know, you should work a typical nine to five job and do as you’re told and not have anything to show at the end of the day for it. You know, but strangers have everything you want. And so when we go out there, it’s just like, Listen, I don’t know you, I’m gonna, we’re gonna find out who you are. We want to know what you can do. We want to know what we can do for you. You know, and that’s just what we play by every single day, every single day.

D.J. Paris 36:13
I think that’s, I think that’s a perfect place to to wrap up. Because, again, what you guys are doing is so exciting. I’m excited to watch your your growth in this industry, you’re already killing it, you’re going to continue to grow your business, you’re going to, you know, be on the show again, in the future. Several, you know, a few years from now you’re like, oh, my gosh, when we first did your podcast, we were just starting out. Here’s where we’re at today. And I’m excited to have you back on the show.

Greg Dybas 36:41
While we’re gonna like listen, you’re gonna play us, we’re gonna fly you out on our private plane to Malibu or something. I

D.J. Paris 36:47
will I will accept that and hold you to it. So I will absolutely. So now see, I’m riding your coattails even better. Now I have a place to stay in Malibu. So guys,

Zach Bellizzi 37:00
what’s your what’s I’m sorry, we can add you?

D.J. Paris 37:04
Oh, yeah. So we have a Podcast, the podcast is keeping it real pod. So facebook.com forward slash keeping it real pod by the way for all of our 1000s of listeners, if you haven’t yet joined our Facebook group. And most of you haven’t, you should, because every single day are actually a Hannah, who’s on our team. She posts a relevant article that we’ve sourced online, specifically trying to figure out how to help brokers grow their business. So every single day, we have one article, and we say here’s what you need to be reading. And then of course, we post links to every podcast interview, we did an announcement that we’re you know, talking to you guys and we’ll be posting a link directly to the the episode once it goes live here next week. And so yeah, everyone needs to follow to follow us on on Facebook. So keeping it real party, you also need to follow Greg and Zack we will post a link to their Facebook page so you guys can can follow them watch their videos, see what see what they’re doing. Because what they’re doing is branding and their branding is really compelling. It’s really smart, it’s courageous, and it works. And so, you know, for our listeners, our whole intention is to help you know get people to increase their production by taught by you know, interviewing guys like you who are out there doing it. So on behalf of Greg and Zach and myself, we thank you this was this will be episode I believe 102. So we’re super grateful for everyone who has continued to listen. We’re grateful to Greg and Zack for taking time out of their crazy busy day to to be on our show with us. So guys, thank you. We it was this was awesome. And we’re going to really excited to watch your watch your progress. Cool, guys. Well, on behalf of all of us. Thanks for listening. We will see you guys on the next episode. And that’s it. Thanks. All right. Thank you

Happy 100th episode to us! 🙂

Luis Ortiz is not only a top 1% producer at RE/MAX (as well as a RE/MAX Hall of Fame member); many of his team members are also top 1% producers. While nearly all of his team’s business comes from referrals, Luis built his business educating renters on the advantages of home ownership. In this episode he goes through step-by-step how he started in real estate and why love, service and care are his “why.” Luis believes that once you have your “why” the “how” follows.

Luis Ortiz can be reached at 708.484.2300 and luisortizsells@gmail.com.


Transcript

D.J. Paris 0:14
Hello, and welcome to another episode of Keeping it real. The only podcast made by Chicago real estate brokers where the top 1% of Realtors share the secrets of their success. My name is DJ Parris. I am your host, and this is our 100th episode. We are so excited and grateful that you have listened to the podcast, some of you since the very beginning. Others of you are new to the show what we do here if you happen to be new, if you didn’t catch it from the tagline I just said, we talked to the top 1% of Realtors here in Chicago and ask them how they built their business. And generously they share all of their secrets. Because as I’ve learned over 100 episodes, there are no secrets. And the people at the very top tend to be very generous with giving away everything they do, because they believe in the law of abundance, and that as enough business for everyone. So today on the show, we have Luis Ortiz, and from Remax so we’re gonna get to him in just a moment. But I just want to reflect a little bit on the last 100 episodes and say a couple of things to the audience. First of all, thank you for listening, really appreciate it. Thank you for telling a friend. Our numbers have continued to grow ever since our first episode. Hopefully that never stops. And we’re really honored because we have people reaching out to us to do advertising spots now, which we never thought would be a thing. So that’s pretty exciting. We might have some advertising opportunities here shortly, if you’re listening and want to sponsor an episode, let’s say, so be on the lookout for that. Also, if you’re not already a member of our Facebook group, please go do that just do a search for keeping it real podcast, you’ll find us and we post a daily link to a story that we found online that real estate brokers can use to grow their business. And also we post links to all of our episodes, as well as links to the guests that we have in case you want to reach them directly. So we do that there. You can also visit our website keeping it real pod.com where we have every episode, you can stream it right from the website. Obviously we are also on iTunes, Google Play any podcast directory. So just pull up a podcast app on your phone. Do a search for keeping it real podcast subscribe there. Oh, and lastly, if you visit our website, keeping it real pod.com You can subscribe to our email newsletter. All we do is send out an email every time we have an episode. So if that’s the way you’d like to be notified, please do that. Alright, that’s enough of me. You’re here to listen to Luis and we’ve got him coming up right now.

Today on the show, we have Luis Ortiz. Actually, sorry, let me start that over my apologies. Today on the show, we have Luis Ortiz from Remax partners in Berlin. With 15 years in the real estate industry, Luis Ortiz continues to flourish as one of the top agents in the Illinois market. His dedication and determination to succeed exudes in his customer service and evergrowing track record with a team of 10 by his side, his knowledge base continues to flourish while making a difference in the community. Clients are seen as family and not just transactions. Luis is also in the REMAX Hall of Fame and is ranked number 12 in the top 100 teams in all of REMAX which is huge. He’s also a top 1% producer, of course with Chicago Association of Realtors year after year. Now on just a couple of years ago, July 27 of 2017. Luis fulfilled a lifetime goal of owning his own REMAX office, which is in Berlin and making a difference in the community is his top priority. And his clients truly feel that he loves serves and cares about them. And Luis will have to you have to correct me if I’m wrong because I just looked at some stats just in the past 12 months alone and this may be low, I might be undercutting this number. So you have to correct me. Here Luis is Lisa has done 42 million in production which is 218 sales transactions. That is truly remarkable. So anyway, welcome. And we’re so excited to have you on the show. Welcome.

Luis Ortiz 4:34
Hey, thank you for having me. Appreciate it. I couldn’t have done all of it without the support of my teammates. So a big shout out to them that they deserve every everything as well. I don’t just they’re pushing them they push me so without them I’m nobody as well. So yeah,

D.J. Paris 4:57
I was I’m I’m not a producing broker. However, I feel the same way about the people that work at our firm. And all most of the people we’ve interviewed who have big groups like you do feel the same way. So we I want to make sure we acknowledge all the team members, for sure. So tell us a little bit about I know you’ve been in the business now 15 years, which is incredible. Tell us about how Why did you get in the business? How did you start?

Luis Ortiz 5:26
Well, I started off like 15 year old liberal, 15 years ago, a friend that had a an office, and a real estate office said, Hey, I see you’re selling. I used to sell vitamins, part time job, and then construction. So keep myself busy. And he said, Hey, I see that you’re, you’re not afraid to talk to people. So want to join the real estate world. And I saw that he was doing great in his, you know, everyone sees Oh, you driving a nice car. That’s the man the first thing, right? Oh, this guy has a nice car. Like what he’s doing and what can I do? That’s how I I joined became a broker about 15 years ago.

D.J. Paris 6:17
Wow. Well, you know, so a lot of the feedback we get from our listeners is, if they’re newer to the business, the one of the questions they often ask is DJ, please ask these top one percenters? What did they do when they first started when they had no clients? You know, they probably had a contact list of friends and family. But what did you do? Or what advice do you have for brokers who are just starting out really trying to get going?

Luis Ortiz 6:46
Yeah, the main thing is your sphere of influence your friends, your family, co workers, or anyone that doesn’t know that you have a broker’s license, just you have to get out there and let them know that you’re a real estate professional. And you you’re here to help him out. But concentrate on that. You just starting off, you don’t even have money. But if you do have money, then start arming start. Yeah, the biggest thing is farming and promote yourself. But if you don’t, that’s how I started with my sphere of influence. And from one client, I got two clients. And from those two, I got more so that kept growing, the quality and the service that we give them, instead of like you said, we’re not viewing our client as a transaction or a number, we view them as a client that is going to be in our family and invite them to every event. And we want to see them every time. So I would have advice to strongly your sphere of influence will be your number one.

D.J. Paris 8:03
Yeah, I couldn’t agree more, it seems that the vast majority of consumers buyers, sellers end up working if they’ve not worked with a realtor before, if they have worked with a realtor before. And they had a good experience. The stats say they go back to that person time and time again. But if they haven’t yet had a real estate broker to work with, maybe it’s their first time purchasing or maybe they inherited a house and they’re selling it for and it’s their first experience with brokers, the studies, National Association Realtors does this every year to where they do these kinds of studies. So like, where did you find your realtor? And overwhelmingly, even now we’re, you know, so so far into the digital age and the social connecting age online, is the vast majority still go with someone they already knew. And so, you know, for new brokers, just like we said, so, so perfectly like, yeah, you know, they’re going to choose somebody, likely somebody they know, might as well be you. But you know, when you’re new, they probably don’t remember your realtor, right? Unless you’re consistently reminding them in a polite and non pushy way, say, Oh, by the way, you know, I have now a realtor. So I think I think that’s really great advice, just consistently reminding people and, you know, expanding that sphere of influence whenever possible. Yeah, absolutely. So let’s talk about I want to talk about running an office because this oftentimes is another question are, we have a lot of listeners who are doing well, and they’re like, ooh, gosh, maybe I should, you know, start to build a team or in your case, build a team and run an office which are to two very big, big tasks. I mean, the production that your team has, has put on the books and the numbers they’ve put up. And again, I know you don’t look at people as transactions, but if we just look at the numbers, it is absolutely incredible. You know, somebody from your team is is closing a deal almost every day of the year. A sales transaction that is that is just remarkable. So you guys do so much volume. And again and I imagine a vast majority of it is referral based. Tell us a little bit by that seems like a lot to manage. Can you talk a little bit about how you guys organized all of that?

Luis Ortiz 10:10
Yeah, well, that’s why we have the team, because in order for us to do that volume, we have a system that once we get the lead, where we get the referral, then you talk to the referral, we advise them what to do sit down with them to get approved, and we send them to our preferred lender, and then that’s it. But from once they go into the lending side, they get pre approved, they come back, then we assign them either to myself, or to one of my team members that are licensed and their buyer specialist, they go out there, they, they go and show you homes, and get you the right home, also. And after that they go under contract, we negotiate the deal. I’m part of every single deal of it, I touch it every morning, and then we also have a meeting on on the pipeline, at least once that’s at least once a week, that’s a mandatory meeting. So once it goes on the country, it goes to the transaction coordinators, and they’re the ones that take it to the closing. So the inspections, the attorneys, the appraisals, any issues, they take care of it, were involved as well. And to the closing table. So it’s, it’s so it’s a little process, but it’s it’s a once you have a process going it’s it’s like a machine, it’s just keeps going.

D.J. Paris 11:54
Yeah, and I know you your team works a lot with buyers, are a lot of those first time homebuyers or you know, what’s it? Or are they a lot of them? That’s their second purchase? Or?

Luis Ortiz 12:05
Yeah, the I would say, I don’t have a precise number, but I have like close to 80 80% first time homebuyers The rest will be second and investors we deal a lot with investors. Sure.

D.J. Paris 12:18
And so just out of curiosity, do how do you find those first time homebuyers, obviously referrals? But are you doing you know, some brokers do web seminars or webinars sort of the rent? I know renting versus buying is a real passion for you. So can you talk a little bit about that?

Luis Ortiz 12:38
Yeah, yeah, the, we get them through, like I said, the referrals, those are big, and do seminars. With renting versus buying, we team up with our lender, and the lender gives us a we give them the client, the renting versus buying because if you’re over time, you’re spending, you just throwing money away. And what we’re doing is gonna get you to a home that has some equity. And has equity and you’re not just throwing the money, wait, you’re actually investing money into it. And later on, you could sell it and, and, and make money get your money back. Because it’s it’s really throwing out if you see the charts, you will be surprised if you’re renting for 15 $1,500. And then eight years, 10 years, 15 years, we’re talking about 88,000, even close to 150,000. If we do more years, just going to wait because we do have clients that have been renting for 15 years, some of them are 20 years, and they don’t see that they’ve been throwing away $150,000 In the past 10 to 15 years. So that’s when they realize like, wow, we just throw that money.

D.J. Paris 14:07
Yeah, I think it’s funny. I remember when I bought my boat, I bought a condo a long, long time ago. And I really didn’t understand other than I felt like I should buy a place. I didn’t really understand all of the financial benefits. And I just remember my taxes that particular year going, oh my gosh, you can deduct the interest. And I just didn’t know that I went oh, that’s a huge, huge deal. And, you know, so I think you know, you must you must be talking about that in these seminars. And I think that everyone who’s listening needs to remember that, you know, first time buyers are largely most of the time they’re not that sophisticated or knowledgeable about the buying versus renting sort of conversation. And so if you’re listening like Luis was saying that they do these events, they partner up with a lender And you know, so if you’re a broker and you’re new and you know most of your friends are renting, this is an opportunity to start educating them. And if you want to get some support from these ancillary providers, like lenders, attorneys, title companies, places like that, they often will partner. They love doing these types of seminars. And so they will help sometimes shoulder the cost, they can sometimes even find the location and even promote it to their own clients. So the education I think, couldn’t be more important. And I’m imagine that’s a huge part of your business, too.

Luis Ortiz 15:37
Yeah, no, absolutely. We love teaming up with them. They love teaming up with us. Because it’s it’s crazy when when you see numbers that are just anyone that’s listening. If you’re renting for 1200, and you’ve been renting for five years, you’re just about $72,000 out the door.

D.J. Paris 16:00
Yeah. Yeah, you’re in even if the place doesn’t appreciate and it stays exactly the same cost. You know, the are the value stays the same the day you buy it, the day you sell it, even if it never goes up a petty boy, all those tax benefits you got along the way are make it a no brainer. And oftentimes, the mortgage is about the same cost, if not less than depends how you structure it, but can be exactly the same. And so it is in again, we we I think as real estate professionals assume everyone knows and gets that. I assure you they don’t I know I didn’t understand or get that. And the and I really could have purchased yours before I did. I didn’t know I could. So assume that, you know, people just they they don’t know. And huge opportunity there.

Luis Ortiz 16:47
Yeah, absolutely.

D.J. Paris 16:50
So are you are you originally from Berlin? Are you from that area? Are you from somewhere else? Or?

Luis Ortiz 16:55
No, I’m originally from the north side of Chicago, then graduated in the north side. And my parents moved out. We moved out to Glendale heights. Sure. And then that’s why I did High School for for two years for Gene junior and senior years. And we’re there for about 10 years. Then I moved back to Chicago and and in Berwyn. I’ve been doing for number one. I’ve been doing business for 10 years. I really liked the market here since I started. And the people and the businesses around. So in Berwyn, I’ve been doing 1010 years now.

D.J. Paris 17:42
And how important it I know it’s important for you, but I’d be curious to hear your advice for our listeners, how important is it to have a geographic specialty? You know, I know you obviously don’t only do business in Berlin of course business help happens all over the place. But do you feel it’s important to say hey, you know, like, I can help you anywhere. But here’s here’s really my wheelhouse or at least knowing that internally is that been helpful for you?

Luis Ortiz 18:10
Oh, yeah, it’s it’s the area that he areas that you would dominate in you, you know it like back of your hand that a house anything that comes up on the market, you know, that that’s that property? You seen it? You drove by it you been in there or? It does make a big, big difference? Yeah, I

D.J. Paris 18:37
agree. And a lot of times brokers, especially new brokers starting out, they don’t really know and I always say just pick your favorite neighborhood for now. And study the MLS 2030 minutes a day, go to the broker open houses if they you know if they’re happening at learn the inventory. And just over like six months, if you did just 2030 minutes of looking to see every home every that’s on the market, knowing the price points, knowing apartments, if you’re doing rentals, and even commercial space, if you’re interested in that. You six months to a year you will be such an expert. I imagine nobody knows Berwyn, better than Luis and his team, because that is their primary focus. And, you know, if you’re looking for a home there, think about the brand that Luis and his team have built in Berlin. There’s nobody else I mean, he his team, is it and they are going to win every deal because of that, that hyperfocus around that specialty. So I’m so glad you shared that.

Luis Ortiz 19:36
Yeah, no, thank you for that. And it’s true. People don’t see that. Having a name out there that we deal with a lot of brokers and colleagues that they know that we do a great job. They do want to work with us and Odetta helps out with the negotiations and if there’s multiple offers as well, too.

D.J. Paris 19:57
Yeah, I would like to switch gears to talk Talk about the evolution of, of, of your of technology in your business. Because I know you, you hit the ground running and you’ve been running this really successful practice and now the successful office and successful team, and you’re literally one of the top REMAX teams in the country, which is, Luis is very humble. But this is a big deal. I mean, ReMax I think is still the largest real estate firm in the world, or if they are not their number two, but I think they’re number one. And he’s we’re still still number one. Yeah. And, and he’s one of the top people in one of the top firms in the top firm. So let’s let’s talk about that. Because I know you had a funny, or system that’s evolved. We’re used to have sticky notes all over your car. Can you talk a little bit about that?

Luis Ortiz 20:42
Oh, yeah, that’s that was my, my, my calendar, that was my reminders. That was my, my things to do with my sticky notes, write everything down a client called me this, this and that I go put it on a sticky note, put it on the dashboard. So yeah, it was funny, because when some of the clients would say, Oh, well, can you drive us? Sure come in, and they will be like, Oh, this, it looks a little funny. Because it’s, it’s like covered in sticky notes everywhere. And yeah, it was. I don’t know how I kept it up. But I’m pretty sure that if a sticky note fell off, we’d be screwed because I didn’t know about my appointment. So yeah, the calendar, the phone, the smartphone, when it came out. It was a game changer. You can see your your appointments there, because 10 years ago, yeah, I think it was 10 years ago, I still have flip flops or still have five years ago. So yeah, the sticky notes were I wouldn’t go back to them. So whoever is using them, stop it. Just do your calendar and your your Things To Do list in front of you. I have a thing to do list in front of me every day. Yeah. And, and that’s where I write down everything.

D.J. Paris 22:14
Well, if you have to, and you probably have a great CI of the world’s worst memory, you probably have a great memory, but you’re still doing 200 Plus transactions a year. So you know, there’s there’s just no way to keep it all in your head, even if you have the world’s best memory. So yeah, systems are important. But I love the fact that that you that you still had a system even though maybe it wasn’t the most elegant system back then. But you you look you had a portable printer? And did that go with you in the car as well.

Luis Ortiz 22:42
Oh, yeah, that portable printer will be in the car to meet clients and and print out the contracts, print copies for them. Print out listings, it will be a printer that portable charger. And I will meet them at Starbucks anywhere. I would do it literally anywhere in the parking lot. Sure. And that’s how I managed to do it when I was by myself. Oh, yeah. It’s funny that that you mentioned that, but I still have a little printer.

D.J. Paris 23:19
Well, look, I mean, I think the point is you came prepared. And you know, as as a broker, who’s most brokers are working remote these days or from their car, at least a good chunk of the business is done, you know, remotely. And if you’re, you know, if you work in an office, that’s great, too. But you already have everything at the office, but you know, your car is your office for a lot of a lot of brokers. And so make sure you have you know, maybe we maybe we don’t need portable printers as much anymore. But just being prepared, I think is important is having, you know, if you’re showing the buyers a house have a have a whole kit in your trunk, in case you know, they need, you know, 40s to not scuff up the floor or you know, have that stuff and you can there’s lots of resources online that say okay, here’s the 25 things you need in your trunk if you’re a realtor, and you know imagine Luis is one of those people that has all that stuff.

Luis Ortiz 24:12
And it’s that’s, that’s, that’s very important. A screwdriver, a knife, a pocket knife, all that is it was still in my car. So

D.J. Paris 24:24
I want to talk about client appreciation because you you work with a lot of first time homebuyers. So they are the first real estate professional experience they have is with you or your team. And then I know you stay in touch with them after the sale and I know that that’s a huge component. Of course making sure people don’t forget about you. How do you guys do that? What what I know you mentioned you do events, right?

Luis Ortiz 24:48
Yeah, we have events. We have events for happy hours for clients that want to get the unwind and we haven’t once a month Wow. And then yeah, we have that once a month. And we have, throughout the year we have if it’s like, Thanksgiving, we, they come in, we give them the pies and we give them a lot of stuff that we have here. Christmas also pictures with Santa pictured with money. That’s a lot. And in the biggest one that we have is the the summer event that we have in the back of the office, it’s we block out, it’s like two blocks, by when blacks enough for us. And we have performers, music, food waterslides chumpies. What’s it called? The tank, the tank. All kinds of events. Sure stuff for the kids and grownups. And, and that’s, that’s one of the biggest ones and, and that’s how they will continue to see them face to face.

D.J. Paris 26:06
Yeah, we live in such a, a digitally connected but interpersonally disconnected kind of environment these days where we know what’s going on with our friends from 20 years ago, if they’re posting on Facebook, but when’s the last time we saw them in person. And this? You know, I think the most successful brokers I’ve I’ve met with are very, very much like what Luis mentioned, although Luis goes so far above and beyond even what most of the people we interview on the show have done for you know, doing a once a month, happy hour. By the way, another opportunity if you’re a broker who maybe your budget for those types of events is small, or maybe your budget is zero. Again, you can partner with lenders and attorneys and and you can find build those relationships, and they can help subsidize some of the costs there. But just think he’s doing like 14 events a year minimum, including one that’s a giant festival in right right there at you know, near his office, along with, you know, a lot of holiday events, and then the happy hours. And you know, it’s God, boy, that is such a great idea, and also a great way to give back to the people that support your business. And obviously, that’s why you do it. Yeah. And I suspect most brokers don’t do those things, or at least, maybe they could do more of them. So if everyone’s listening, plan your next event, even if it’s just for the people that you know you’ve worked with, and you just want to say thanks, because that’s a that’s what I’ll keep on coming back, of course.

Luis Ortiz 27:45
Absolutely, yes, that’s correct. And I

D.J. Paris 27:47
also I also just wanted to hear you told us before we started the podcast, but I want to hear the story from you. You had a really unusual experience, where you had a somebody was looking for a multi unit complex, you know, to purchase, I’m guessing, and it turned out the client really wasn’t qualified. Do you mind sharing that? You know, the story I’m referencing?

Luis Ortiz 28:09
Well, there was a couple of them. Is that the one that well, we weren’t. We worked with so many.

D.J. Paris 28:19
That’s true. That’s true. You have hundreds of clients. Well, this was where the client turned out to to not have a home themselves. Where they were Oh, okay. Can you tell that story?

Luis Ortiz 28:32
Yeah, they bought I mean, wow, we’re, we’re shopping around and they gave me a pre approval letter, but that’s That was way back then. I didn’t even call them the lender and see if they were approved. Usually do right now. We absolutely don’t call the lender and CA This person approved. But they gave me a letter, but we showed him a lot of multi family homes and and at the end of the day, they weren’t qualified. They just want it to go look at houses and they lied about the pre approval and and actually did this kinda at the end became a good friend of mine and it turned out that later on, but several properties for me in and he’s a good referral source.

D.J. Paris 29:35
Wow, that’s yeah, that’s That’s it, that’s how it works. Right? It’s it always, you know, and, and they always say What’s that expression, the it’s never crowded along the extra mile or, or something to that effect where as as a broker, you know, if you go be above and beyond and really, you know, stay with your clients and meet them where they’re at in the process what you find because they don’t forget that and a lot of brokers don’t go the extra mile quite frankly, Luis of course knows that more than anyone he does go the extra mile. And that’s why his he’s been so successful. Let you know. So you have this really great REMAX office this this, this, this team that’s just crushing it. Are you in the process of looking to expand the team?

Luis Ortiz 30:24
Yeah, absolutely. We’re, we’re always looking to expand the team and the office as well. So when people think that, that if then I’m not hiring, I am hiring as as long as you fit the team criteria, because also I let the team have a say so on the on the hiring part, too, because we don’t want to have a culture. That’s a bad charter. So I give them the BOK have a green light or red light. But it’s there has to be a good reason why we’re not hiring. But yeah, we’re hiring and and if you want to be close to us, but not as part of the team, obviously the office is hiring as well. And learn from top producers, not just me. Other agents, colleagues here that are also tough. Yeah, that’s

D.J. Paris 31:21
true. I wanted to make sure we mentioned that it’s not just Luis, who’s who’s successful, his whole team is successful individually. They’re crushing it as a team, they’re crushing it. And you know, Luis is is the one who’s guiding the guiding the ship and at the at the helm. And you know, I know if I was out there producing and I wanted to really learn from from one of the best brokers I could, you know, I would certainly consider working at your firm as well. So, the name of his firm, by the way, is REMAX partners, they’re in Berlin, and we will post a link directly to both your Facebook page although you can find it if you just go on Facebook and search for REMAX partners and then Berwyn you’ll, it’ll pop up because there’s there’s a REMAX partners out in California. Obviously, that’s not Luis, but the one here locally. And then also we’ll post a link to your Instagram, but you can actually even schedule appointments right from there, you guys made it really easy to get in touch via your social media, which is really cool. So I will post a link so people can check it out. For sure. And then also at least it’s not just brokers who listen, we have buyers, sellers, renters investors, who listened to the show and the reason we know this is because after the episode it’s not uncommon for us to hear back from someone we interview going, Hey, I got a couple of clients that was they heard my podcast so if there is anyone out there who says gosh, you know, I didn’t, you know, I’m looking for a good broker. And you know, Luis or someone on his team might be a good fit. What’s the best way they should reach out?

Luis Ortiz 32:58
Reach out to the at our Facebook, people are into social media. The loser T’s team or does 708-715-2150 That’s the cell phone 708-715-2150

D.J. Paris 33:19
Yeah, that’s great. We will and we will post the links to that also in the notes so if you’re listening in your car don’t worry about writing that down just go to the notes for the podcast episode you’ll see how to get in touch you can actually just tap on it right right from your phone thank goodness and email call and also visit them on social media so we’ll post those links for you. And one one last thing before we before we end up I’d love to ask Luis if he had just one piece of advice for anyone looking to increase production sort of what you see as and we’ve gone through a lot so you know even if we just go over something we’ve already covered one piece of advice for anyone listening that’s just looking to go that extra mile who’s a broker? Any suggestions there?

Luis Ortiz 34:07
Yeah, yeah. If you want the depending on what you want, first you have to find out what you really want what is your why is why are you doing this? If you if you know those things, then you can set up your your your map, that’s that’s what I recommend first knowing your why it might be your kids it might be yourself or it just might be a challenge but know your why it might be money too because obviously you need money to buy a nice car you need money to to feed your kids and pay the mortgage right? So I would strongly just go deep in and see your why. Because a lot of people are in this biz And during this business just to just to spend some time and really don’t know, but once they find that why it’s like opening up opening up a something that you that you won’t even, I can’t even tell you how it feels, but it feels really good. And it just, it makes you fire up even more it makes you like, if you’re tired, you’re going out there and wanting another 10 miles. That’s how it feels.

D.J. Paris 35:35
Yeah, boy, you know, I’m so glad you said that. That is I asked that question a lot of the show. And I think you may be the first or and we’ve done now about 100 episodes. So I think one other person may have said the similar thing. And I think it’s really important. A lot of times people say well, here’s a tactic to get more business and Luis is is taking a step back and going, what’s the reason you do this, and I think he’s so right, because attitude is everything. Passion is everything. And the only way you’re going to be passionate or have the right attitude is knowing exactly why you got in this business and, and what you’re you’re looking for out of it. And like Billy says that’s, that’s what keeps you going when it’s late at night or early in the morning. And you don’t, you don’t want to really get up there and do it. Because, you know, we all would rather sit in bed, you know, and not not work early or late. But you’re so right. So everyone out there, you know, know your why. And then everything else pretty much follows, right?

Luis Ortiz 36:35
Yeah, it really does. Because that will give you like a vision and tunnel vision that you’ll be surprised how it comes to you naturally. And then once you’re because you could be listening to 1000s and reading 1000 books and listening to me. Because I’ve been, I could tell 100 people what to do. And if you don’t know, like your why you won’t do it. I can tell you people say oh, what’s your secret? Well, this is my secret. There’s no secret. This is what I do. This is the ABC process. Oh, I’m gonna do it. Okay, you do it. And I give them the tools. I give them everything. And right, you don’t do it?

D.J. Paris 37:19
That’s right. Yeah, they don’t know. They’re why I remember we interviewed somebody out. And then we’ll just end with this. And I can’t remember who it was at the moment. So I apologize. But this is such a great story that is so perfectly married to what to what Luis just said, where somebody whose son was coming into the business. And he the dad, the father had been a broker for years and years. And the son came in and said, Here’s how many, here’s how many deals I want to close next year. And it was a certain number. And the father said, Okay, I want you to turn around and walk out of the office. And then I want you to come back and say this is how many people I want to help in the next in the next year. And he said it’s a small it’s a small shift. It’s still ultimately the same goal. But if you come at it from a My why is not to close the transaction Luis’s and why is not closing the transaction. He’s there to help. And I think that shows in his success, and also his team’s success. And really, that does it for our 100th episode. So on behalf of Luis and myself, we thank you. First, we think Luis for spending time to be on our podcast and share everything he knows about building a successful brokerage and team and we thank all of you for listening. I had the idea to do this several years ago, and finally got off my rear ended and did something about it. And I’m really grateful that it’s resonated with so many listeners and we will keep making more episodes. Assume you keep listening. I mean, if you stop listening, I’m gonna stop. So keep listening. Thanks again and we’ll see you on the next episode.

Julie Dorger and Sara McCarthy of the Dorger McCarthy Group met at a previous career in event planning and decided to pivot to real estate. In the past 15 years they’ve grown to one of the top producing teams in Chicago. They believe that meeting the client where they’re at in the home buying or selling process is paramount to their practice. In addition, Julie and Sara host Boots For Babes, a charitable organization that provides clothing to children in need.

Julie Dorger can be reached at 773.294.7776 and julie@dorgermccarthy.com.

Sara McCarthy can be reached at 312.961.4872 and sara@dorgermccarthy.com.


Transcript

D.J. Paris 0:15
Hello and welcome to another episode of Keeping it real, the only podcast made by Chicago real estate brokers for real estate brokers. And we’re grateful for all our new listeners, we have listeners. Now all over the country, we’re getting feedback, emails, and messages and social media, where people are finding the show or being passed. The show from people that listen and our listenership is keeps increasing. And so we’re so thankful for that we’re happy that people are finding it useful. We’re getting so much fan mail, it’s wonderful. And I’m glad that it’s being that people are finding value in it. Because we’re coming up on our 100th episode, this is actually episode 99. So thank you for everyone who has stuck with us throughout this past 100 episodes or so. And we’re gonna keep going and just keep doing them. We’re getting a lot of great feedback from you. And we’re going to keep providing these interviews that we know you love. Today is no exception. We have the dog and McCarthy group from Keller Williams in Lakeview. And Sarah and Julie are gonna come on in just a minute and tell their story and you’re gonna learn a lot from them. I’m going to ask the audience though, since I’ve got you for the next few seconds before we pass it over. I want to ask you to do just a couple quick things to help us how can you help us by the way, really just three ways is all I can think of one is obviously keep listening. But also to is make sure to tell a friend if you know other realtors who you know are interested in learning from top producers like Julian Sarah, certainly feel free to pass their this podcast over to them. And third is to like us on Facebook. This way you’ll get notified in real time, whenever an episode goes live or that we’re recording an episode. We also try to post content daily about an article that we find online that we think would be helpful for you growing your business so you can find us on Facebook facebook.com forward slash keeping it real pod, we’re just do a search for keeping it real podcast you should find us pretty easy. Also you Lastly, you can visit us on our website, which is keeping it real pod.com You can stream every episode we’ve ever done right from our website. And there’s links to install it in whatever podcast app you’re using on your Android or Apple device. So without further ado, let’s turn it over to Julie and Sarah.

Today on the show we have Julie daughter and Sarah McCarthy from the daughter McCarthy Group at Keller Williams at the new office in Lakeview. The Durga McCarthy group first and foremost listens. And this has been paramount to their success in real estate. Since starting in real estate two in 2004. They have sold over 250 million in volume and successfully participated in over 650 sales transactions. They are included of course as as our our guests are in the Chicago Association of Realtors top 1% producers, Julie and Sarah actually worked together prior to their career in real estate in onsite logistics, and the knowledge they gained in relation to branding and marketing has allowed their team to thrive for the past 15 years. In real estate. Julian Sarah also host boots for babes, which is a holiday drive for children in need. And welcome to the show, Julie and Sarah.

Sara McCarthy 3:48
Thank you so much. Thank you glad to be here.

D.J. Paris 3:50
Let’s first identify who is who.

Sara McCarthy 3:53
I’m Sarah, and thanks for the nice introduction, DJ.

Julie Dorger 3:58
And I’m Julie.

D.J. Paris 3:59
Awesome. Well, you’re You’re very welcome. And really the the pleasure is ours, you have been recommended by several people, too, over quite ever since we started. And so I’m glad we were able to accommodate you and also get on your schedule because I know you guys are super busy, obviously with the all the success that you’ve had. So what I would love the listeners to know right off the bat is, first of all, how did you guys both get into real estate? And let’s I want to hear the story of how you met and then decided to switch careers. So whoever wants to go first and can tell us that story.

Julie Dorger 4:33
Great.

So Sara and I met while working previously so we’ve been in the real estate business for 15 years. And prior to getting into real estate, we worked in the travel industry, as you had mentioned in onsite logistics. And we operated Corporate Incentive business trips, product launches, that sort of thing. So we were on on the road a lot traveled probably 20 to 22 days a month. Have a great experience little bit of a grind, but, you know, work together in some intense situations and really got along well and, you know, enjoy that experience. But I think I would say after a while just got a little bit hard to travel and but for ourselves, what industry could we segue to? Or what job could we segue to that? You know, would, I guess, work off of what we had done in the travel business, and my family comes from a real estate background. My dad was a home builder,

D.J. Paris 5:35
right? from Cincinnati, Cincinnati, Ohio. Yep.

Julie Dorger 5:39
Right. And my mom was in the business for many years, you know, in a sales capacity, as well as a managing broker. And I now have a brother in Cincinnati, who took over her business, and he’s got a coin in his family, too. So it’s kind of in our blood. And I think, you know, Sarah could speak to this too. But just owning houses and that sort of thing. We just thought it would be a great fit for us. And we got our real estate license and jumped in. And here we are.

D.J. Paris 6:05
It’s incredible. And Julie is also a Miami University grad, which I and my sister are as well.

Julie Dorger 6:11
Yeah, you know what I went, I actually went to Miami University, but graduated from the University of Cincinnati.

D.J. Paris 6:17
Ah, gotcha. Cool. Well, let’s talk a little bit about your how you guys have grown your business. So, you know, I would love to, because we have so many brokers who listen to the show, who are either new to the business, or maybe they’re part time thinking of going full time. And really, they’re, they’re still new ish, and they want to figure out how to what do I do? You know, when I’m, when I’m new? Could you talk a little bit about what you guys did back in 2004, when you when you made the switch to real estate?

Sara McCarthy 6:48
Absolutely. I always say to people, if we can do it, you can do it. When we moved to Chicago, and we’ve been here, you know, we we were here maybe 17 years now. And then decided to go into real estate. We knew five people, and we were related to three of them. So, and obviously delish when there was I’m originally from South Bend, and still have a family here in Chicago. But I share that because I think people who are starting off and they don’t have that sphere of influence, they don’t have, you know, people to go to immediately, I think we’re proof that you can build your business over time. And it’s just, it’s really the service factor, I think that we’re most passionate about. But ultimately, we started off doing four, four open houses, every weekend, each of us did, and we were very immune about following up. And just really, I think it’s just caring for people the way you know, meeting people where they’re at, I think is a really important factor for everybody. But I am a big believer that if you have the passion for the business, and you’d love it, the rest will come.

D.J. Paris 8:04
Yeah, boy, I couldn’t agree more. I it’s it’s amazing that, you know, every, almost every person we’ve ever interviewed on the show, talks about doing open houses. And yet, you know, I don’t know that every broker who’s new or who maybe isn’t super slammed with sales at the moment is really doing that. And they should be. And you know, that you should be reaching out to other brokers in your office, if there are other brokers and saying, Hey, can I host an open house for you? And is that where you guys got a lot of your leads? Initially?

Sara McCarthy 8:38
Absolutely, absolutely. And it was interesting, I was telling this to a new agent in our office the other day, I said, you know, we would not let the day end. Before we would to make sure we reached out to every single person that we met that day. And it was really like, Hey, what did you think of the house? And what, you know, how can we help? And is there anything that we could have done differently to the house and, you know, it’s just starting a conversation. And I really, I really believe this is a context for it. And I think if you come to people with genuine and authenticity, with service in mind, I think, you know, people are attracted to that and will respond. And we felt very blessed. You know, we it’s, it’s follow up, and it’s very basic, right? And it’s, it’s not easy, right? You get a lot of nose before you get the Yes, but you just continue to pump forward and you you know, you’re grateful when you do get the Yes,

Julie Dorger 9:35
go ahead. Just to kind of add on to that too. I also think that in this business, you have to find your voice and you have to find your spiel in the way that you present yourself and the way you present different properties and you know, open houses are such a great you know, not practice but you know, you come upon so many different people and questions and you know, pace of people coming through and it’s really a right way to kind of hone your craft? I think so I think it really helped us kind of find our voice quickly.

D.J. Paris 10:06
Yeah, it’s seems to be a way to start having conversations about real estate, where you can start honing your, you know, conversational skill, and being able to hold your own when somebody walks in the door. So

Sara McCarthy 10:22
absolutely, absolutely. And you know, what, it’s, it’s a relationship business. And I have to say to, you know, we feel so grateful, because those people that we met the first year, you just continue to love on them. I mean, that’s really what it is, and taking care of them and being a resource and offering them value to to this industry and helping them you know, I mean, obviously, homeownership is such a personal transaction. And I just you feel really, like it’s a privilege and an honor to be chosen to work with them. And I think, you know, hopefully that comes through.

D.J. Paris 11:02
Right, and that I know that you guys have built your business based on this cornerstone of paying attention listening and really trying to give the client what it is they need beyond obviously, just the transaction. And I think you’re right that by, you know, it sounds so basic, I mean, most things in life, I think are pretty basic, as far as keys to success seems to be a lot of there’s that old expression. What is it before enlightenment, chop wood, carry water after enlightenment, chop wood carry water? Right? Like, just keep keep keep the path? And do do the heavy lifting. Right. And I think that’s, you know, it’s funny, I had we had a broker come in, I’d love to get your guys’s opinion on this sort of broker who came in just to my office earlier today. And he’s, I think he’s newer. And he said, Hey, what should I do and social media? And I here’s what how do I promote myself? I said, don’t think about that. Because there’s first of all, there’s a million different strategies, some work, some don’t, it all depends on you. And by said, you know, at the end of the day, think about how can I add value to the people that follow me online? So if you’re talking about Facebook, you know, if all you’re doing is posting, hey, I got this new cool listing, check it out, well, okay, fine. But is that really providing a lot of value to the people follow you? Maybe, maybe not, I said, or you could do a video once a week for 60 seconds, saying, here’s what you need to know about the market this week? Or did you did you know, rates are at a 13 month low. And if you have a home and you haven’t thought of refinancing, it might be a good time to call your your loan officer. So that’s, you know, you guys are all about value. So I want to like talk a little bit about, obviously, that being a huge differentiator for your team, and then maybe other brokers who haven’t yet figured out how to add value. Can you talk a little bit about how you what separates you from maybe other brokers that you’ve seen over the last 15 years?

Julie Dorger 12:53
Yeah, absolutely. You know, I think, and this is something we encourage with our team, you know, as well as we focus on the service piece of this business. And if you do that, and you do it, well, the sales piece follows. And you don’t even have to watch it, you know, kind of, and I think if you approach every person, whether it’s someone you meet at an open house, or a referral from a past client, or a past client themselves, if you know, you provide that same level of service all along the way to everyone in the same manner, you know, that you’ve provided, you know, not only an excellent, excellent level of service, but there’s that consistency that you know, that you’ve done your job. And, you know, we’ve just, I think, you know, made that, you know, kind of, as you said, a cornerstone of what we do, you know, we just try to provide excellent service. And, you know, we have found that our growth has come, you know, as a result of that.

Sara McCarthy 13:54
And I think to just to jump onto that, too, I think the key thing is, is also it’s really it’s communicating, right. I mean, I think that’s a very basic, but it’s communicating and a delivery, that you would want to be communicated to right, meeting people where they’re at. But also, I think it’s so important, and I can’t stress this enough, knowing that this is a real estate, atmosphere, you know, colleagues, the importance of being collaborators with each other, you know, we all are advocates for our own clients, but there’s an approach that we can all take that is always trying to be like, better, the better person right and just always trying to take the higher road but at the same time keeping in mind that we’ve got somebody on the other side that we’re we’re all trying to get to the same end game. And, you know, I can’t stress enough how important that is, in our industry that we’re we’re here to collaborate with each other and work with each other.

D.J. Paris 14:53
And it is called a cooperative commission. Right? So you people sometimes forget that but that is Really important. It’s named that for a reason? Yes, absolutely.

Let’s talk a little, I want to go back, and I’m sorry, I’m jumping all over the place. So I apologize. But I did want to get back to, because you had such great success over the last 15 years. What if you were to meet a new broker? Aside from open houses? Which is such a great suggestion? And maybe it’s the best suggestion there is? For people who are newer, what other suggestions? Is there anything else that comes to mind that you think, Boy, if I was starting today, this is what I would do.

Sara McCarthy 15:34
So I, it’s funny when we moved here, you know, knowing five people, right. And I was really looking for ways to make friends, you know, and because I’m a very communal person, and, and I think I was like, I love to volunteer. And that was one of the things that I missed about being on the road, like we did in the travel industry, that I missed opportunities just to be a volunteer in the community, you know, and getting to know our neighbors. And I think, you know, volunteering to me, a, it just brings you such satisfaction that you’re helping others. But you never know when that opportunity arises. And I had no idea to be honest with you, I don’t think of business as being the reason why volunteer, but it’s finding things that you’d love to do, and become a part of it. You know, I was talking to a new agent who is is a prospect, you know, does CrossFit. I’m like, That is such a great community. Oh, yeah. Well know, that you you’ve started a new career, and that hopefully, through, you know, just the relationship that you’ve had with your CrossFit, you know, organization, that there’s trust. And ultimately, I think people work with you because they trust you. And, you know, there’s a good chemistry, right, and obviously, that you’re a negotiator and you have, you know, good skill sets. But trust is a real big one, I think for all of us, right?

D.J. Paris 16:59
Yes, absolutely. And we should mention that both of you. Giving back as both is really important to both you I know, Sarah, you’re affiliated with the Chicago Jesuit Academy. And, and, Julie, I know, You’ve done a lot with the with old St. Pat’s, and, and probably other organizations too. And it is, it is one of those things that a lot of us go, oh, I should do more and give back. But you know, it’s almost you’ve been universal for the people we’ve interviewed. And we’re coming up on 100 episodes now, or almost all of them are pretty active in some sort of charity. And they all say, Hey, that’s not I don’t do it to get business. But what ends up happening, because I’m so passionate about it, that business just naturally happens, even without having to ask for it, of course. So I would encourage all the listeners to find something you’re passionate about and, and give give some of your time and energy for actually speaking of since we’re on this topic. Can you guys talk about boots for babes and what it does, and I know it’s not coming up for several months, but let’s let’s talk about it and get the word out.

Sara McCarthy 18:08
We would love to thank you for doing a shout out for the boots for babes. So I actually I went to Boston College and had been involved with the alumni association there and we started this beat de cares which has now we start off doing kind of like this like a coat drive type scenario and then and it’s really flourished into something that we as adorable Karthik grew up have completely embraced and it’s so McCutcheon Elementary, which is shout out to them they’re an appt Sure.

D.J. Paris 18:38
I used to live about two blocks from that from the school. So yeah, the

Sara McCarthy 18:42
little school ever. I love it. And it CPS school, two thirds of their children are bused in from homeless shelters. And it’s such a great community. The teachers have all been there for many years and just really special they have a super big care factor. So we have to they identify in October for us, what are the needs for these children. And we used to do coats, but another donor found out about what we were doing. And so their organization donates the coats automatically. So now we’ve identified that the kids need boots. So are the schools identified? So they give us the sizes and we set this up? We do have another client of ours. And it’s really cool because we have it has morphed into this little movement of that we do you face painting, we do arts and crafts, and someone came up with Reiki and oh my gosh, let’s do this. Let’s do Santa Claus. And then we’ll do gifts for the guardians and it is become this beautiful celebration of holiday because many of these children, this is their only holiday experience. So it is literally the best day of the year. So we highly recommend if anybody wants to do it, give us a shout out and let us know.

D.J. Paris 19:55
Yeah, and by the way, everyone should go and visit the doctor McCarthy one website because there is information about boots for babes right on the site, along with, of course, all the information real estate related, which is Durga mccarthy.com. And I’ll put a link to that in the notes for this episode, as well. And yeah, and also, please remind me, so that I can get the word out closer to the end of the year on our Facebook page to let all of our listeners to know that how they can participate if, if there’s an opportunity for them to do that, too.

Sara McCarthy 20:28
Thank you, thank you. And honestly, I just we don’t do it alone. And, you know, our hashtag in our offices better together. And honestly, it takes a village and it’s a shout out, you know, we may be just to catalyst to help further it, but it is, we have the same clients and volunteers and lenders and people who have become involved with it over the years. And they’re like, what’s the date? And they sometimes reach out to me in August? I’m like, we’re gonna get there.

D.J. Paris 20:54
Well, that’s, that’s wonderful. And yeah, and let us let you know, we’ll have to make sure the listeners are aware of it this this fall this fall and winter, and they can hopefully participate. And, you know, you guys were just just shifting gears completely back into real estate. You both were just in the news for a pretty important landmark has or Historic Landmark Home in Ravenswood. That just finally sold. Let’s talk about the Abbot, man, is it man or mansion I always forget. But yeah,

Julie Dorger 21:22
the abbot mansion. Let’s talk about that. Yeah, and we’re Ravenswood you know, a listing that we had, you know, six bedrooms, six baths, 7000 square feet on five, city, Chicago lots, just a huge piece of property with a beautiful coachhouse, you know, on the lot itself, and just a very unique space that was Dr. Abbott’s original home in the late 1800s, where he had his first lab in the basement of it. But you know, I think over the course of 100 years was owned by

maybe five people, five amides different families

or owners. But anyway, a very unique space, but finally sold after, you know, a couple years and, you know, the silver lining, I think you know, of that story is, you know, one it did finally sell and went through a wonderful family. But just, you know, from our standpoint, from a business standpoint, you know, that our sellers, you know, believed in us and hung in there with us and knew that we would get it done and just a small audience of people, I think that would probably not qualify for the house for be interested in the house. But, you know, our goal was to find it. And we did and, you know, passed on one one more time to a new owner.

D.J. Paris 22:44
Well, and you know, it’s funny, too, because I suspect a lot of brokers listening go God, I would love that listing. And I think oftentimes, broker it is a great listing. But I suspect a lot of brokers don’t realize just how long and how much work it takes when there’s really unique properties at a high price point. There’s, it can take time. And it clearly did in this case, because it is such a unique property, and such a cool space. And so congratulations. That’s amazing.

Sara McCarthy 23:12
Thank you. Thank you. It’s, you know, I think the the end result of you know, I guess that what would you say? I guess ultimately, we felt like persistence pays off when you believe in a home? You know, it was? Yeah, so it was it was a pleasure. And we’re really thrilled for our sellers, and we’re happy for the new buyers.

Julie Dorger 23:34
And you know, it just kind of goes back to just what we talked about in the beginning here, just the service piece of you know, who we are and what our value proposition is. And it’s just, you know, their listings that you that you sell to the first person that walks in, there’s sell in a couple of weeks, and then there’s some that take longer, and this was one of them. But it’s just, it was never about the transaction itself. It was definitely about, you know, getting for our sellers, what they get asked us to do to begin with and showing up and showing it to whoever wanted to see it and pass that information along and find that right person. And we did that. So, you know, I think just the whole service piece of that. That’s what felt good in the end.

D.J. Paris 24:16
And that boy, that is such a common. And I don’t want to say it’s such a common answer for people that we’ve interviewed on the show, when we highlight some of their big successes or their more notable successes. They always sort of say, Yeah, well, it’s not really about the transaction, you know, but in they just talk about how much value they’re providing and what what they were doing for their buyer or seller. And that boy that was echoed so well just now. So thank you for that. And let the let’s talk about about that. Why do you think and we’ve touched on this a bit, but I’d love to hear it in both your words. Why do you think clients do choose you and I know listening is huge and meeting your clients where they’re at educating them, etc. Can you talk more about that?

Julie Dorger 25:04
Yeah, I think just, you know, this is my premium, my perspective, Sara can kind of jump in on this too. But, you know, I would say our business is probably 95% referral based, you know, we work with past clients a lot that come back, you know, to use us again, which is, you know, such, you know, feels so good to us and won’t pass their name on, you know, but I think at the end of the day, we are care factors huge, and we try to put ourselves into the shoes of either the buyer that we’re taking out, or the seller that we’re representing, and kind of treat it as if it’s our own, and, you know, try to understand where they’re coming from, you know, as Sarah said, Before, you have to meet people where they’re at, but, you know, what is their end game? And how can we deliver a smooth transaction, you know, to them, and, you know, keep that, keep that relationship strong, and, you know, bring value to the whole thing.

Sara McCarthy 26:03
I also think to this process is not about the Durga McCarthy group, this process is about them. And I get that it’s not about us getting a commission, it’s not about it’s the relationship and how can we help them get achieve their mission of what they’re trying to. And I think, I always say self awareness is probably one of the most underrated qualities, because being healthy aware, and understanding what they’re really communicating with their body language with, with with their conversation. And I think that that’s a super important element. So we really sit down with our sellers together. And, and I think meeting at their home, everybody has a different way of doing it, but we made it their home. That’s kind of our approach. And with buyers, it’s really sitting down with them, and it’s giving them tools on paper, or electronically, but it’s really, it’s just, it’s really sitting down and getting down to understanding what their needs are. Yeah,

D.J. Paris 27:10
it really is in Gone are the days where people don’t have access for properties, right. Like, that’s not the main value of a broker anymore. It used to be because people did Zillow didn’t exist, and people didn’t really know what was on the market. But now anyone can find anything. And the real the value of the realtor now becomes an every other part of the transaction and understanding needs and an education and tools. And all of the you know, you’re not just of course, door openers, of course you guys are not. But it is really important that everyone listening understands how can I add value? And obviously, that’s a huge focus as as you both just very elegantly said. I wanted to ask you, by the way, tell us tell me because I don’t know this, I just have a note to ask you about the babysitter story. But I don’t know the story.

Sara McCarthy 28:01
Oh, my gosh, this is so funny. So I was referred by another client, this particular buyer, and we set up a place to you know, meet for coffee and just kind of go through our buyers book and just talk through what her needs were and stuff. So she’s talking and she’s like, Oh, you have a little bit of an accent. I’m like, Oh, I do. Yeah, I kind of grew up in, in Texas, after you know, moving from South Bend. And, and so we’re talking, talking, and then we’re talking neighborhoods within the community that we both grew up in. And then we’re talking about really specific streets. And all of a sudden she realized that I was one of her people know that. And wow, neither one of us recognize each other because obviously very, you know, further along and in years, but I come from a very large family. And she’s like yep, I your brothers and sisters were my babysitter’s too. So it was a very, I mean, it was just comical. We you know how to, here we are in Chicago, Illinois. And

D.J. Paris 29:02
that’s amazing. The world is small, it is small, it is really small. And that’s also why it’s so important to be super kind and compassionate and empathic to everyone as much as you can. Because of course you never know when somebody’s gonna say hey, by the way, 20 years ago, you were really mean as a babysitter. I am not working with you.

Julie Dorger 29:27
I know. Well, and that’s so true. Just I think with clients as it is with April. You just never know when you’re gonna come upon someone again and you know, you want to have a great relationship and you know, you know when that time comes so you know, I think if anything in this business, it’s treat people the way you want to be treated all the time. Yeah, I

D.J. Paris 29:48
think that I think that’s pretty much pretty much dead on and I wanted to ask you because you have been both has been in business for such a long period of time and had been had so much success. Let’s say, you know, there was somebody 14 years 15 years ago that you sold the home to, how do you stay? How have you stayed in touch? What are you doing to stay in touch? Because a lot of times, that’s a big question we get on the podcast is DJ, make sure to ask these, how do you actually stay in touch with people after the sale? Do you have any suggestions for the listeners on about that?

Sara McCarthy 30:19
Know, it’s so important, and it’s just caring about them. Right. Um, so every year, after they close, we, we have actually incorporated a happy anniversary or happy house anniversary. Note, and honestly, I, we believe and pick up the phone and calling them too. And that’s something like, even if we’re driving by the first time they bought and that was now their three homes later, you know, it’s just be like, you know, what, I just remember that day, and we, you know, just driving by. So it’s, it can be a little organic, intentional, and that you just you’re staying in touch and just wanting to you know, you’re coming from like, a care, you know, like, is there we can do be doing for you? Or is there any anything you you know, what’s going on your life, and it’s just really calling up and touching base. And I feel like we, Julie and I in our team, we are a boutique experience. And I think that’s a really big part of who we are. Because I don’t want our clients to feel like we’re not their number, right? And that’s just not how we’ve ever wanted to build our business because we love it. That’s what we like the relationship. So we do do we try to be creative, I guess you would say and sending out little mailers, we’re big on

D.J. Paris 31:41
personal notes are so important. So everyone’s listening. Pay attention right now to personal notes.

Sara McCarthy 31:48
Yeah, well, it’s just everybody gets bills, right flyers, right? Let’s be honest, and you get it personal handwritten note, is just, it’s, that’s another being self aware and personal note, like the qualities that I think we all need to lift,

Julie Dorger 32:05
just having an interest, I think in other people’s lives, and I think, you know, social media has made it easier to, you know, see what people have going on. I mean, we probably all have the opportunity to know our clients better now than what we five or 10 years ago. And so, you know, if you can kind of watch out there, you know, there’s plenty of reasons to reach out to people and I think it’s just, you know, important to find the time to do it and you know, setting time aside each day to reach out to you know, people and you know, be involved

D.J. Paris 32:38
Well, perfectly said I couldn’t I couldn’t agree more. Well, look, I think we’ve set it all this this is this has been really, really helpful. I know the listeners are going to love it at but we also not everyone who listens is a broker we do have reported back to us by many of the people we interview that oh my gosh, you know a lot of my clients because sometimes people promote it to their there’s their sphere of influence their contact list. If there’s anyone listening that is looking to work with you for any real estate needs they have what is the best way that they should reach out and introduce themselves and talk to you guys?

Julie Dorger 33:14
Yeah, yeah, you, you can do it through our website, Dr. mccarthy.com. Or you can reach out to us via email, Julie at Durga mccarthy.com, or Sara SAR a, no h at Durga mccarthy.com.

D.J. Paris 33:29
And that and also if you go to their website, which is a Durga mccarthy.com, we’ll have a link in the description there’s also a link to all of their social media including Facebook, LinkedIn, Instagram, etc YouTube, and really everyone should go if you want to be inspired go to their website if nothing else, just to look at the boots for babes video they did for their last year event, which I watched it was very sweet and also a good a good reminder that we should all be doing just a little bit more if we can to give back and so if anyone’s listening and says hey, I want to work with with Julian Sarah or by the way, if there’s I don’t know if your team is in the process of expanding. But if you are in the process of expanding, obviously they have a team and you can reach out to them as well through their website or reaching out via email. So thank you guys so much for being on on the show. And by the way, we should mention that Sarah came in and she had she was running from a she had just finished a closing and she was out of breath running to the show so we appreciate because the point being is both Julie and Sarah little too busy to be doing this and yet they’re still doing it. So that’s well it’s it’s the truth. It is just the truth. And this is this is what I when people ask, What have you learned from interviewing, you know, almost 100 Top 1% producers now and I said they all make time to do this which is really just a way for them another way for them to give back. And that may be the most common quality of all top producers is they give back. And so obviously you two are no, no difference. And so super appreciated by the audience. On behalf of the audience, I want to thank you for your time on a Friday at four o’clock, which is not ideal, I’m sure for you. But you made time for us to share with our audience and also on behalf of the audience. All the information you gave was was so amazing. So anyway,

Julie Dorger 35:33
we’re such a pleasure

Sara McCarthy 35:33
as well. Yeah,

thank you. We’re very honored to be a part of this. And thank you for your kind words.

D.J. Paris 35:39
You’re welcome. So on behalf of the Durga McCarthy group, and myself, thank you for listening to another episode. Please share this with other brokers in your office, if you feel that they could benefit from listening to superstars like Julian Sarah. And also stay tuned, we’re this this actually may, in fact, become our 100th episode. So I’m not sure if it might be 99 or one on one, but right around 100. And the only reason we’ve done so many as people have responded really well. So we’re super grateful for everyone listening. We’re super grateful to Dr. McCarthy group. And on behalf of the darker McCarthy group and myself. Thanks for listening, and we’ll see everyone on the next episode. So thanks. Thanks, Julie and Sarah.

Julie Dorger 36:19
Thank you have a great weekend.

Stefanie Ridolfo, founder of Liv Real Estate Partners at Keller Williams, started her real estate career shortly after delivering twins. To fund her business she sold her home and moved the family in with her parents. Two years later she became a top 1% producer, and ever since has become one of the top brokers in Chicago. In her four years in real estate, Stefanie has built up a successful team and teaches other brokers how to duplicate her success. Learn how she grew so quickly and why going “all in” made all the difference.

Stephanie Ridolfo can be reached at 630.200.2120 and stefanie@livrealestatepartners.com.

Liv Partners Real Estate

Transcript

D.J. Paris 0:15
Hello and welcome to another episode of Keeping it real the only podcast made by Chicago real estate brokers for brokers all over the country. That’s our new tagline as we have listeners beyond the Chicagoland market. What we do here, if you’re new is we feature top 1% producers in the Chicagoland area and ask them how they became successful as we are coming up now on our 100th episode, we’ve Gosh been featured on lists that say we’re one of the best real estate podcasts in the in the country. I’m not sure if that’s true, but we certainly do our best and our listeners seem to really find a ton of value in listening to these top heavy hitters in Chicago. Today is no exception. We have Stephanie Rodolfo, coming up in just a few moments. But I also wanted to mention a couple quick things. First, please continue to share this podcast with other brokers that you think could benefit from hearing from top producers, also our Facebook page, we are now starting to add more content. So you can find us on facebook@facebook.com forward slash keeping it real pod, we are almost trying to produce one post a day of something very helpful, just like our interviews that brokers could use. For example, today, I found a great thread on Reddit about the importance of doing open houses to find clients. And it’s an awesome thread that someone sent into us. So we wanted to pass that along to everyone as well. So if you’re not already a follower of our Facebook page, please do. Also remember you can find us on Facebook, I just I just mentioned Facebook, but on our website, you can stream every episode we’ve ever produced, which is keeping it real pod.com. So find us on Facebook, find us online, send us your suggestions, we are a sadly we are very behind. So everyone that’s submitted a suggestion. If you haven’t heard back from our production team, we apologize we have, I think we’re over 100 people have been suggested to be on the show. So quite a backlog, but we appreciate it. We appreciate all the fan mail, and all the great suggestions. And if you ever have questions that you’d like me to ask, Are these top producers, please send them in because I’m always looking to increase value for you. You This is for you, not for me. So anyway, thank you for listening as we approach episode 100 Keep listening, keep telling us how to improve and we’ll keep making these episodes. So now on to Stephanie Rudolfo.

Okay, today on the show, we have Stephanie Rodolfo of the of live partners, which is you can find her. I’m sorry, let me start that over my apologies. I can’t read my own notes. Today on the show we have Stephanie Rodolfo of live partners, Keller Williams. Stephanie is a mother of three wife and also an entrepreneur. She got into real estate because she didn’t want to leave her babies for a career she wasn’t passionate about. She started her career in real estate 44 years ago, right immediately after her twins were born, and quickly realized that real estate wasn’t just about helping somebody buy or sell a home. She believes real estate is about the people and their life stories and the events that trigger a real estate transaction. Her goal is to become the number one real estate team in Illinois, also creating a space that allows everyone on our team to thrive in their specific roles. And lastly, to provide endless opportunities for her people to follow their dreams and live out massive lives. So thank you, Stephanie, welcome to the show.

Stefanie Ridolfo 3:52
Thank you.

D.J. Paris 3:54
So tell us and by the way, you have an amazing reputation. We’re so honored that you’re taking the time to spend here with us and tell us but how did you get into real estate?

Stefanie Ridolfo 4:05
Yeah, so like you had mentioned, you know, I got into real estate four years ago. So how it came about was I got pregnant and found that I was having twins, which was very exciting and scary at the same time, as you can imagine. And so I you know, was looking back and just kind of reflecting on, you know, my life and where I wanted to go and you know, now becoming a mother of twins. And I just I couldn’t find it in my heart to go back to my corporate job. Because I would have to leave my you know, newborn babies, and that just really didn’t sit well with me. And so I kept thinking, Okay, well, what could I do that I would actually be passionate about and it would drive me enough to actually want to leave my children. You know, obviously no one wants to Leave them. But you also have to put, you know, foosball tables. So I just knew I couldn’t go back to the corporate world because I wasn’t passionate about it, it felt like I was going to a job every day. And that’s not I felt like there was a void, there was something missing. So I started just like soul searching, and, you know, figuring out what I wanted to do. So I started talking to my friends and family. And I started thinking about, you know, opportunities. And my brother actually said, Well, what about real estate? I go, Oh, I was like, Yeah, I was like, that sounds really awesome. And I had no idea what without even meant, or what, you know, real estate agent did at the time, I had bought one house. And so but I didn’t even have a realtor, because it was new construction, which we know is a big no, no, in this business. I know that now. But at the time, I did it. And so I was like, Yeah, that sounds like something I could definitely see myself doing. So then I started just, you know, talking to some people that were religious, and in the business already, and really liked what I was hearing about the, you know, potential opportunities, flexibility. So I decided to, you know, get my license. So studied, took the test passed on my first time, which I was really proud of, because that test was, in my opinion. And so, and I knew that when I got into the business, that it was going to be, you know, a career for me, it was going to be for the rest of my life. And it was a, you know, a big deal for me, because I wanted to make sure that people could trust me off the bat. And so that was always something I was worried about was that, you know, hey, I’m brand new in this business, how are people going to trust me, you know, so I, you know, hired on a mentor to really get me started and walk me through, you know, my first million in sales, which was really helpful, because I’m a very hands on learner. And that would, was really gave me the confidence I needed to really jumpstart my business. And so I think the biggest thing too, is that, you know, when I decided to get into real estate, I wanted to find something where it didn’t feel like work to me. And I wanted to love what I did every day. And that was really the reasoning behind it, and why I got into real estate. And literally, ever since I made that decision, I don’t feel like I’ve ever worked a day in my life, because I truly love what I do every single day. Obviously, it’s very hard work, but it doesn’t feel like work. You know what I mean? Yes. And so

D.J. Paris 7:43
that’s a very, I’m sorry to interrupt that that’s a very common sentiment that all of the top almost all the top producers we’ve ever had on the show really seem to have in common that obviously they love what they do, they love being helpful and of service. But also, they’re incredibly hard workers. Because but they love what they do.

Stefanie Ridolfo 8:01
Yeah, exactly. And so if you love what you do, it’s, it’s a natural byproduct that you’re gonna work your butt off to make you know, your dreams come true and accomplish all your goals and helping others do the same along the way. And that that’s really what you know, motivates me every day, that I’m able to impact people’s lives in such a positive way, whether it be with real estate, or growing them on my team. But um, when I, I want to mention this too, though, because this was a big factor to me getting into real estate, was that, you know, me and my husband, both were working at the time. And I knew that if I was going to go full speed ahead with real estate, you know, I had to quit my full time job, which meant that income was not going to be coming in. And so a lot of people think that they can get into this business and do it part time. And to me, that was not an option. Because I felt in order to give people the service that they needed, they needed my full attention. And so a lot of people getting in the business think, Oh, I could just do it on the side and do it part time. And in my opinion, you’re not ready to get into the real estate course yet, because you need to build that nest egg before you jump into real estate, because it’s not, it’s not the right service that you’re gonna be providing to your clients by trying to do you know, give 100% to two things. So what we did, what I did is that I sold my house because actually my house was the first house I ever sold. So I had my twins, got my license, and then I knew that in order to not feel the pressure of like having a mortgage payment and paying all the bills in order, you know, to just focus on real estate and not worrying about am I going to get a paycheck this month and having that stress because I never wanted to go back to the corporate world. We sold our house First home I ever saw was my own so sure, and then moved in with my parents. And then

D.J. Paris 10:07
I love that. I really do love that. Yeah.

Stefanie Ridolfo 10:10
And so that’s, you know, the kind of sacrifices that I think people need to know that these sacrifices happen along the way. And it’s not, it’s not easy to make those decisions. But if you really want something in your life, then you’re going to have to sacrifice something. And so in this case, it was sacrificing our, you know, our house, and then we were going to my parents, so that we could, I couldn’t, I didn’t have to worry about having the pressure of if I was going to sell something. And so that, that lasted about six months. So my first, you know, way of really building this business was all through Facebook. Yeah,

D.J. Paris 10:54
how did you how did you do that? If you don’t mind me asking.

Stefanie Ridolfo 10:56
Yeah, so I just, I was a very private person on Facebook before getting into real estate, I didn’t really post a lot. So the whole Facebook space was very intimidating to me. And I’m a perfectionist. And so I wanted every time I posted something for it to be perfect. And so because it’s a brand, you know, I’m branding myself and anything I’m putting out into the world, people are going to see it. And I was very cautious of that. But I knew I had to do it. So I had to go out of my comfort zone and start putting, you know, my life on Facebook, which was very uncomfortable for me. But I knew I had to do it because I had a lot of people that were watching. And so I slowly started overcoming, you know, that fear of mine and put stuff on Facebook, when I was out doing an open house if I was out showing clients. And then every time I had, you know, sold a property to help someone buy something I would put out, you know, hey, just, you know, a picture with me and my clients and, you know, close this home or help someone buy this house. And so I just kept creating this story on Facebook. So people saw what I was doing, and I was staying in front of them in an organic way. And so that’s really what jump started my career because people started you know, my sphere of influence, started seeing everything I was posting about. So I started getting, you know, people reaching out to me saying, Hey, I saw that you’re, you know, you’re in real estate, I’ve got a house I gotta sell or I’ve got a house I’ve got to buy. And so that’s how I started building my business initially.

D.J. Paris 12:42
That’s what you just said so much. I want to touch on a couple of those points that you mentioned. Number one, I love the story of going all in, right? You’re like I am willing to sacrifice my own residence and do something that’s in the short term uncomfortable, I’m assuming somewhat uncomfortable to move back home. But yeah, you’re starting a business. That’s what entrepreneurs do. They go all in. Yeah. And and by the way, this is not a 20 year journey. This is a four year journey. So far. And you are already I mean to to really to tell the listeners, what Stephanie has accomplished in four years is truly remarkable. It’s not just because she’s on the call. I’m mentioning this, like if you actually look at her numbers, incredible. Nobody does this in four years. Nobody builds a team that quickly. Well, you’re the one who’s done it. So congrats to you. But yes, I’m glad to acknowledge it, because it’s such a big deal. But how many people are willing to go to that, that extreme that that length to build a business? And that’s I think a good point about part time versus full time is technically Can you sort of dip your toe in both waters? Yeah, I guess so. And you can do a handful of deals a year maybe. But at some point, you have to make a decision of what do you want to do you want to make this a career or not? And, and I think that’s really, I’ve never seen anyone really successfully do it. Who also had another career, it just seems to be too difficult.

Stefanie Ridolfo 14:03
Yeah, I agree. 100%.

D.J. Paris 14:06
And, you know, also people you talked about having a mentor when you first started, I think that’s really helpful because everyone’s fear and we have a lot of brokers who listen who are new to the business, their fear is very warranted. It’s like what happens when I don’t know the answer to something that my clients ask, it’s like, that’s gonna happen all the time. That’s normal. So you better have a support system in place where a mentor somebody where you can say, Hang on, let me double check on that and get right back to you or if somebody even come with you, if possible. Yeah, and, but and also, like Stephanie was saying she was her own first client. Another really good idea because we’re gonna screw up you might as well screw up your own deal. Oh, I

Stefanie Ridolfo 14:44
learned a lot. I learned how to deal with the difficult seller which was my husband who wanted to price our listing and I was like, What are you thinking? Like, no, we can’t price it here. It’s like, well, let’s just see and see, you know, what we get and of course, you know, then we had to do an adjustment to the price. And so that was it was actually a really good learning experience because I learned how to handle right away. Sellers that wanted to overpriced your listing and, and what what happens when you do that? So it was a great learning experience for me.

D.J. Paris 15:14
Yeah. And just because we get this question a lot, you know, how do you handle that where somebody says, Hey, I understand I’m gonna list it up more than what, you know, even somebody who’s rational and reasonable goes, let’s just try it for x amount above. How do you do? What’s your sort of philosophy on what to do in that scenario?

Stefanie Ridolfo 15:34
Yeah, so I think the biggest thing is just always to remember to become very prepared and know your market and know the traps. Because if that person sitting across from you is an analytical person, and you can show them the data that proves otherwise, I always look to the numbers, because numbers always tell a story. And so I do try very, very hard to help them understand why it’s important to list at market value, and what happens in the event that they don’t. And so, you know, like anyone else in this business, I’m sure you’re always going to have those clients are like, No, I want to test it at this price. So if they are very adamant about testing at a certain price, I say, okay, that’s fine. We’ll test it at your price for two weeks, we’re going to monitor the activity. And we’re looking for five to seven showings a week to indicate to us that it’s a successful launch. And so at that point, now, every week we’re having conversations with them saying, are we hitting our benchmarks of five to seven showings a week? Now, in some cases, if it’s overpriced, we will hit those five to seven showings a week. But at the end of two weeks, let’s say we’ve had 12 showings, we hit the benchmarks, but no offers are coming in. That’s an indication that the markets rejecting our price because we’ve gotten this, we’ve gotten the showings, we needed the activity but the offers aren’t there. And so now we’re having that conversation of adjusting to the price that you know, we recommended initially.

D.J. Paris 17:04
I love that I love all of that. And in for the listeners, just in case anyone listening doesn’t know this as an option. You can actually via M read, you can see how many eyeballs have looked at the property on the MLS, right? You can’t see what Zillow those numbers, but you can see how many brokers have shown either shown the listing to their clients buy an email, or it was on a search and it came up. So if you’re getting hundreds and hundreds of people that can that see the property, you know, online on via em read and nobody’s scheduling appointments. Obviously, that’s an indicator as well. So a lot of brokers probably don’t know you can see that number, right.

Stefanie Ridolfo 17:41
There’s prospecting. Yep. Well, oh, by the way, the actual activity, like the physical showings that a listing is getting, because views to me don’t mean anything. It’s all about what is the actual right action that’s happening. It’s all about the actions.

D.J. Paris 17:58
Absolutely. And that’s the thing is, if you’re getting 1000s of views, and no one’s coming to see it, there’s a there’s an issue, which, again, that’s data. So you can actually go back and say, Hey, here’s the here’s the reality. And you know, so that’s awesome, and awesome. And again, you have a whole process. In fact, I want to before we continue, because I forgot to mention this at the beginning, I want to talk about you have a really cool website, by the way, which is live with live without the E live real estate partners.com. It’s one of the better real estate websites I’ve seen, which by the way, everybody should have a cool real estate website or business have a website. And but I want to talk about your team because you guys, as you’re always expanding, you are also looking to add on more team members. So can you tell us sort of what that looks like?

Stefanie Ridolfo 18:44
Yeah. Yeah, absolutely. So just to kind of get back into where I left off, because it’s like, you know, go to how I started building the team. So my first two years in real estate, and again, this is just for all those listeners that are new in the business. It is a lot of hard work. I mean, I worked seven days a week, a lot of days, like eight till 10pm at night for almost two years straight. And so that was really hard because I was a new mom, I had twins and then I also got pregnant again. And so I was pregnant. With my third child, I had, you know, 13 month old twins and I was working, I would say eight hours plus a week. And so, you know, that’s when I got to the burnout phase. When I was getting my business was building, which was so exciting and loved every minute of it. But I just there was no more time for my family and my family then started to become what I was sacrificing. And I at the time understood that you know, because I wanted to be build such a massive business, I knew that I was going to have to sacrifice time away from my family. And so I would say, you know, if you’re, whether you’re the husband or the family, the wife or the family, or just your own self, just know that you’re going to have to sacrifice time away from people that you love and you care about, in order to build the business that you want, just to know that you’re doing it. Because five years from now, my goal was always that I wasn’t going to have to work nights and weekends anymore. So that was kind of like my driving factor was like I’m putting in the work now. So that we can build this team so that don’t have to work nights and weekends for the rest of my life. So I really got to that burnout phase, at about two years into the business, I was doing about 10 million in sales by myself. And that’s when I knew I could no longer continue at that pace, and continue to grow the business because I didn’t want the customer service to Slack, right. And that was really important to me, it was always putting my clients at the forefront of everything. And so if I ever felt like I couldn’t give them the service I needed they deserved, then that was the that was where I was starting to get to that point. And I knew I had to start building out a team to gain leverage. And I will tell you, I did not build my team the right way from the beginning. And that was one of my big failing forward. You know, lessons that I learned and I wouldn’t take it back. Because I learned really valuable lessons. And I’m still learning every single day about, you know, building this business, but I didn’t hire properly. The first I hired was not an administrative person. And so that was my biggest mistake. And I did end up hiring administration. But it was a part time. And it was also a shared admin. Sure. which I also was a big learning that, yes, it got some things off my plate. But the big picture was that I wanted this person, you know, the admin to be also a branch of me, and they didn’t have client facing. And so that was then put back on me so that yeah, they could do some of the paperwork, which is great. But it wasn’t really the ideal situation.

D.J. Paris 22:29
That’s still not giving you back your nights and weekends. Correct.

Stefanie Ridolfo 22:32
Exactly. Yeah. So So then, I really decided at that time, like I need to know how to do this the right way. And so Keller Williams, you know, I knew was a company that was number one for training and leadership. And I knew that they had already created. They had the systems, the tools, the processes to build out a team, that’s what they’re known for. Right. And so I decided to move my business to Keller Williams because I was like, why am I trying to reinvent a wheel that’s already been created? Right, you know, so that’s what I decided to move my business to Keller Williams. And, you know, the first day I went to Keller Williams, I saw Lance Logan. He is a big, mega agent, and Keller Williams out of Houston. And I saw him on a panel and my life changed that day, I heard him speak and my mind was expanded. And once your mind gets expanded, it never returned back to its original form. So shout out to Lance, because you know, Lance, and Karina, they’re, they’re amazing. And so he talked about building a team and how it was the hardest thing he ever did in his life. And at the time, I was just like, Oh, it doesn’t sound that hard, right?

D.J. Paris 23:53
You just hire somebody to help out? It should be easy, right?

Stefanie Ridolfo 23:57
Yeah. And at the time, I think they were doing like 300 million in sales. And so at that point, I saw a light bulb switch. And I realized that real estate, you know, was so much bigger than just you know, helping people buy and sell homes. It’s about building business, a business big enough so that you can hire amazing talent and help other people accomplish, you know, their goals and their dreams. And so like that, at that point, I was like, Oh my gosh, like, I am so grateful to be here and hear this. And from that point on I started following the Keller Williams systems and models for hiring a team. I read the mrea book, which is the million Millionaire Real Estate, by the way.

D.J. Paris 24:43
Well, let’s pause for a second. Everybody should read Gary Keller’s millionaire effect. I think it was recently updated in the last year to it and he also has another book called The one that he’s a few other books but the one thing that really great I mean everything Gary Keller’s written you everyone should read.

Stefanie Ridolfo 24:57
Yeah, I mean the Red Book Um, the MRE a book is by far the number one book every single real estate agent should read, because it lays the foundation of how to run a successful business. And I think that, um, a lot of people don’t understand the difference of being a realtor versus running a business. And so if you’re sitting there right now thinking, Oh, I’m, I’m just a realtor, it’s like, no, you’re running a business. And if you’re not running it, like a business, then you’re doing it wrong. Right. Agree. So. So that was my big, you know, kind of like Pivotal, pivotal point in my career, was starting to build the team,

D.J. Paris 25:40
right? It’s sometimes to building a team also is sacrificial, right? You, you might sacrifice some income initially, you might sacrifice some control. It’s a scary, difficult thing in you know, sometimes you hire the wrong people, like you were saying, happens. It happens to everybody who builds a team, but also realize that’s another point of sacrifice, at least for a short term.

Stefanie Ridolfo 26:02
Totally. Yep. And I think the biggest thing for me is I’m always a believer, like, if you build it, they will come Yes. And so but, you know, at the time, my husband was not in the real estate world with me, you know, he was working a full time job staying home with the kids on the nights and weekends. And then I go to him, and I say, hey, I want to hire an assistant that’s gonna cost me, you know, 30 $40,000 a year. And he was like, Whoa, right. You know, so it was a lot of, you know, just believing in the process. And I think people sometimes they’re very fearful of that, of making those decisions that it’s going to change their business, because they’re like, Well, you know, if I spend all this money, that means I’m gonna have to sell more houses, and how many summer houses and so it seems like, you know, they just keep postponing it, and they don’t ever get the chance to actually peel back the onion. And hire out that leverage to let to give them the ability to grow. And that’s something that was really, really changed my business when I hired the right, you know, person to help me it with all the administrative work. Yeah, absolutely.

D.J. Paris 27:18
I the interview that is being posted today that just before yours will drop next week. Gentleman, his name is Nick vellum, and he had the almost the exact same experience. He’s like, I want to reclaim my nights and weekends. And he said, he realized the only way to do that is to build a team. And to make all of them so incredibly successful, that he was able to reclaim more time for him. And he has three kids as well. So his his family. So it’s, it’s a concept, but you have to be willing to take the leap and just trust the process. And I guess, you know, you’re you’re accustomed to, to, to taking a pretty scary leap. And the good news too, is if everybody for example, they just read Gary Keller’s Millionaire Real Estate Agent, that is pretty much if you only had to read one book about how to be successful in this business, that that’s the one and just do everything in that book and be willing to just trust the process. And you’ll probably be fine.

Stefanie Ridolfo 28:12
Yes, exactly. If you build it, they will come. So but it’s scary to do that. It’s really scary. And a lot of people don’t do it, because they’re there. They’re fearful of it. So I would just say, you know, this business is all about taking risks and stepping outside your comfort zone. Because if you know, if you’re comfortable with your, with what you’re doing everyday, that means you’re not growing. And if you’re not growing, you’re not building a business.

D.J. Paris 28:39
Yeah. And you’re supposed to be scared. Fear is completely in fact, if you’re not scared, I’m worried. Because fear is a good thing. It’s a totally good thing. And to find the courage to sort of live and coexist with that fear and trust, that it’s all gonna work out because you’re doing the right things. I want to actually transition that into something that I think you do. That’s super cool. And I suspect to you, you probably don’t even see this as all that, you know, different from what other realtors do, or maybe you do. But I love that you have a process for everything. So tell us about the process. You were talking to me before about how you work with home sellers because I just think even having a process like this is sadly sort of unique and also elevates you among all the other brokers maybe so you talk a little bit about that.

Stefanie Ridolfo 29:29
Yeah, I would love to see so. So while you know on this journey of of, you know, working with sellers so in the Red Book, Emery book, they talk about, you know, leads listings leverage and so one of the biggest things that I realized that if I was gonna, you know, have leverage that I need to bring in more business and so, you know, sphere and referrals were about 80% of my business last year and then fizz bows and expireds started becoming the 20%. Prior to that, it was all sphere and referrals. So last year, my husband actually joined the business, got his real estate license. And he’s he started with me, and he started as an ISA, which means inside sales. And so that was really also key to the growth of our business because he came from sales and quickly learn the scripts, how to call fizz bows how to call expireds. And so his role on our team is to call these homeowners and set me up with listing appointments. And so because we want, you know, to lead with listings, that’s the way you grow business. And so he started doing that. And, you know, when you meet with your sphere, or your referrals a lot easier, I wouldn’t say easier, but it’s, you know, they’re not going to be interviewing as many agents or they’re not going to be, you know, beating you down with commission as much. And so when I started going on the fizz bows and expired appointments, I quickly realized, like, I need to really differentiate myself and bring value and show them why they want to hire me, and why they want to hire me for, you know, 5% or 6%. And when they’re, you know, used to paying, you know, three and a half percent with a discount broker and nothing when they’re a Fizbo.

D.J. Paris 31:34
Yeah, and let’s pause for a second because for people who are listening brokers who are listening, these are the toughest phone calls and toughest in person appointments you could possibly have. These are people that have already decided, if they’re Fizbo, for example, they do not want to work with a realtor, they don’t want to pay those fees, and is a massive mountain to climb. But those are people that probably need your help the most, because they likely aren’t having success on their own clearly. So

Stefanie Ridolfo 32:01
and raising their hand saying, I’m trying to sell my house. Yeah. And I’ll never forget the first Fizbo appointment I went on. I went to the appointment, and I, you know, they signed with me on the spot, my first ever and I was like, Oh my gosh, this is like free money, like, free money, like, Bring it on. And so it really was exciting. So for anyone that’s brand new in the business, I would definitely recommend like, if you don’t have you know, your sphere, big sphere of business right now the easiest, the again, easiest, you know where it’s hard work. But the the number one thing you should be doing is contacting those fizz bows and expireds. Because those are people that are raising their hand, it’s a low hanging fruit, it is a challenge. They are going to be your toughest clients, but it’s going to be a great learning experience. So

D.J. Paris 32:59
Oh, yeah, just just for the sake of learning how to call strangers and ask something that likely is not going to be received well, by a majority of them. That is a great experience, too, because it teaches you how to have conversations with people that aren’t as your sphere of influence who probably wants to work with you, because they know unlike you, these are people that don’t know you, maybe will like you, maybe they won’t. And it’s just and by the way you can purchase expireds and fizz bows for almost nothing. They’re really affordable.

Stefanie Ridolfo 33:33
Yeah, yeah, we use Vulcan seven, is about welcome. Seven. That’s the best system that we found with the most accurate numbers. So yeah, so just to kind of sew back to that. So when I again, when I first started the business, I would I did have a referral. That was a cancelled listing. And I you know, I was trying to figure out like, why didn’t they sell the first time? What happened? What What was the reasoning? And I walked into the home and I you know, have an I guess you could say that for design and for you know, I can I have a vision for each home, I walk into a what it can look like. And so I’m sure everyone has seen those photos online where you know, the house looks like a mess. And the photos aren’t done properly. There’s, you know, things everywhere and the house looks outdated. So that was what I noticed with this house. And I was like, you know, I was like, if you guys can do me a favor. Let’s walk through every room and let’s talk about what items we can remove from the home so that way, you know it looks different, it looks fresher. And we’re just gonna move things around so that the space feels larger. And so I did that with the sphere. But then once I started meeting with the fizz bows and expired I realized that that was the value I needed to bring. I needed to bring something different that other Realtors weren’t bringing. So I developed the three step process. And so I also noticed that when I was going into a lot of these homes, I was like, Oh my gosh, if this red wall was just gray, or if you know, the trim was painted white versus oak, or the white, or the OIC, outdated cabinets were painted white, that this house would literally like transform. And so I started slowly by testing the waters. And I would talk to sellers about, you know, a budget, did they have a budget that they would be willing to invest in their home, in order to prepare it for resale that they would be comfortable with? And if I could guarantee them a return on that investment? You know, how would they feel about that. And I found that about 50% of the time people were willing to invest in their home. Because again, you’re dealing with people that want to get top dollar, they want to get that unrealistic price. So to get them that price, then I would say to them, well, we have to do XYZ to your home in order to give it that same look, that the other comps are showing a demand in this price. So so that’s it kind of like slowly started evolving. And so then I would, you know, started walking in these houses at these listing appointments. And I’d say Okay, I think we need to paint your home Gray, I think we need, you know, your cabinets painted white, we need to replace your carpeting. And people started, you know, doing what I was telling them to do. And then I would go through the home, and then I would declutter, I would walk through room by room and say, okay, remove this piece of artwork, remove all these family photos, remove this, you know, let’s rearrange the couches like that. And so they started doing it. And then I was able to elicit the price they wanted and get them, you know, the value that they wanted, because they listened to my recommendations. And so that was really cool to see that all happening. And so then the third step in the process. And the final one that we’ve just really started building on about a year ago was was staging the homes ourselves. And so that now what we do is we have a staging division. So we have a warehouse with inventory. And now we’ve been have movers that we hired to stage our homes. And so the goal is, is to really build out our staging division, even from where it is just today.

D.J. Paris 37:38
That’s incredible. So how often do you find you you end up staging homes is it every time,

Stefanie Ridolfo 37:44
time. So there’s two different kinds of staging. So again, so the three step process is number one, I come in for the listing appointment, I go over, you know, all the updates that the home needs, I get a budget from the client, and then we prioritize based on their budget, which items need to be done to the home. And so typically, I like to look for like a three to $5,000 budget, sometimes homeowners, you know, it’s a $10,000 budget, sometimes it’s 15, depending on, you know, where we want to price it, right. And so that’s step one, is the updates. And then step two is to redesign the declutter removing everything from the home that needs to be removed. And then step three is the staging and bringing in those personal items. And so that is our process every single time.

D.J. Paris 38:32
Wow. And I just love that you have that process. I don’t think we’ve interviewed anyone yet on the show, who had that specific of a process and that comprehensive. So that’s incredible. And, and I love that you’re able to go in and say it’s almost more like a consultant than it is anything else. Right? You’re going in saying, this is I know how to do this, you have to trust my process here. And, and that

Stefanie Ridolfo 38:57
I mean, not every seller, is the right fit for us. Sure, no, because there are people that say like, Oh, I’m not investing $1 I want to listen at this price. And you know, it’s just totally unrealistic. And so, you know, not everyone’s a good fit for us. And that’s okay, because we want to work with the people that understand the value that we bring to the table because every single time that someone follows our process, we’re able to get them top dollar and sell it in 11 days or less. And that’s the average days on market.

D.J. Paris 39:31
Wow, incredible. Well, I know you are looking for team members to continue to grow tell because we have 1000s of listeners, almost all of which of course are brokers. Tell us what you’re looking for in a team member and how they should reach out if they’re interested.

Stefanie Ridolfo 39:45
Yeah, absolutely. So we’re always looking for top talent. For people that are very hardworking, that are driven, self motivated. They want to win In, and they care about people. Because when somebody enable it has the qualities of a go getter and wants to win, but they don’t care about the people, it’s not going to work in our culture, because that is all have everyone on our team right now. They embody that. But the number one thing is, is that we always want to do what’s best for our client that comes number one. And so in order to, to have that kind of soul, right, you have to love people, right? You have to care about people, and you have to put their needs a lot of time before your own. And so we’re looking for those people that you know, want to grow, have big dreams want to have, you know, accomplished the world with us. And give them a space where they feel like, they can have a voice and help make decisions and really just are a part of a family because that’s really what we are. We’re like a little family, you know, and we want people that can come into our family, and, and help us grow and take us to the next level. And while they do that, they’re doing that for themselves.

D.J. Paris 41:16
What and what’s the best way for a listener? Who says that’s me? That’s where I want to belong to a team like that. How should they reach out?

Stefanie Ridolfo 41:24
So yeah, I mean, just contact me directly, or email me. So my cell phone number is 630-200-2120. And then my email address is Stephanie with an F. I will say I’m an ephah. As she s a n, ie at live li ve real estate partners, one word.com.

D.J. Paris 41:51
We should also want to mention your website. Again, everyone should get to see what a cool real estate website looks like. And when that’s useful and helpful. Go to live real estate partners, again, live without the E live real estate partners.com. Also, I want to make sure we mentioned Stephanie’s Facebook page, which is live partners. Just type it into you’ll find it also there’s a link to it from her website, and Instagram. And that’s Stephanie. Is it separate auto or it’s stuff for Adolfo? Yeah. So

Stefanie Ridolfo 42:21
I’ve got my personal one that I do a lot of like, you know, the process of what we do for listings on and its staff STF, Adolfo God, that realtor

D.J. Paris 42:32
Perfect. Well, this has been so helpful. And I know and by the way, again, I just want to congratulate you on behalf of the listeners of all the success and the sacrifice that you’ve made. We so rarely, and it was a good reminder to me to talk about sacrifice a lot, because of course, that’s a huge part of it. And obviously, you’re a great living example of how to have success through sacrifice. And the success you have had in a short very short period of time is nothing short of astonishing. So we appreciate by the way, Stephanie’s too busy to do this. To do that. She’s that busy. But she took the time out of her day just to help our listeners. So we we thank you on behalf of them.

Stefanie Ridolfo 43:16
It’s my pleasure. Thanks for having me. And I hope that you know, I helped at least one person out there today. So that’s that’s always a win. Right?

D.J. Paris 43:25
Definitely did and it was more like 1000s of people who listened. So thank you. Thank you, Stephanie. And we’ll see everybody on the next episode.

Stefanie Ridolfo 43:34
All right, thank you go get them guys.