Today I share two social media advanced strategies that real estate brokers have used to build their business. If you’re not utilizing Twitter and LinkedIn to find more buyers and sellers, I’m going to reveal the secret sauce only known by a handful of agents.


Transcript

D.J. Paris 0:14
Hello and welcome to keeping it real podcast, the first podcast for real estate agents by real estate agents. My name is DJ Paris, I am your host, if you’re not yet familiar with the show, what we do is we find real estate brokers. Realtors in the Chicagoland area that we feel are doing really interesting things and we interview them and have them tell their stories in hopes that it will maybe inspire you to further grow your own business, or just to highlight an area of opportunity for you. We’ve been getting a lot of feedback from people who are listening, who are asking us how can they be featured or interviewed. And we actually have a process for that. So if you know somebody that you think would be a great interview for the show, or you yourself want to be featured, you can actually visit our website at keeping it real pod again, keeping it real pod.com. And you can fill out a form and let us know why you think either you or someone you know should be considered to be featured on a future episode. Or also, if you are a sponsor, and you would like to maybe sponsor a future episode, you can do that there too. And so today, I wanted to do something a little different, I have had the opportunity over many years, I guess about seven years now of I’m well, what I do is I’m a recruiter for a real estate firm. And what I do is talk to brokers all day long, and try to convince them to come to our firm, but and we have a lot of brokers at our firm, we’re like over 500, almost 550 at this point. And so I probably have spoken to over 1000 brokers over that time. And, and over that time, it’s just from literally speaking to so many I’ve learned a couple of really kind of cool techniques, in particular around social media that other brokers have used to drive up their business through those those platforms. And I’ve it’s with our own brokers, it’s one of the biggest questions I receive is, hey, how do I use social media to actually get business or to get more referrals. And so over the years, I’ve heard a few really good techniques that I believe would be helpful to share that probably you have never heard of, or at least never considered. So instead of traditionally interviewing a guest, I’m just going to tell you a couple of real world examples of things you can do today with a couple of social media platforms that you’re probably not using. So I’m not going to do is tell you how to most effectively use Facebook, you’re probably already using Facebook. And I could probably devote a whole episode to Facebook, I probably will in the future. But we’re not going to talk about Facebook today, because you already know about that one. But we’re going to focus on two social media platforms that are incredibly powerful, and that almost no Realtors actually use to grow their business and they could be using them, one of which is LinkedIn. And the second is Twitter. And so you probably are familiar with both of those platforms, of course, but you’re probably not sure exactly how to use them. So I’m going to give you just one example each that you can take out into the real world today, right after listening to this and test and then see if it works for you. And I promise you, these are two techniques you are not most likely yet familiar with. So I hope that’s exciting for you. It’s exciting for me, so we’re gonna get started right now.

Okay, so the first social media platform we’re going to talk about today is LinkedIn. And I have to first confess something to you is that I have never actually used LinkedIn in the way that you’re probably supposed to, or that it’s meant to and I suspect most people have and I’m not even 100% sure what the best way to use LinkedIn is for the its intended use. Meaning connecting with people networking, I do know that it can work, although I’ve only heard it ever told to me that it works through people not in the real estate industry. So I’m not going to tell you how to traditionally use LinkedIn to connect with people and to I don’t call it friending, I guess it’s some you know, connecting, and then how to make those, you know, sort of relationships, I really just don’t know. But I’m gonna give you a sort of an advanced technique that you can use whether you’ve, you know, ever use LinkedIn in the traditional sense or not. I’ve never used it in the traditional sense. So I know this works. And it’s probably something that wouldn’t occur to you. Okay, and, um, let me give you some context around how I even heard about this technique. And it’s so simple. It’s almost be a bit of a letdown. I’m sure when I explain it, because it’s pretty simple, but it does, in fact, work and it’s something that wouldn’t have ever occurred to me while I was interviewing somebody who was interested in working here. And actually, this wasn’t even his story. It was his his best friend’s story, who also was a realtor. Now this this friend No. And again, I’m hearing this from from his friend. So I’m probably confused making this more confusing than it needs to be. But basically, this person is telling me a story about how his friend got involved in real estate. And he was only I think, 23 or 24 got his broker license. And so he was young. Now, as we know, most, you know, brokers business comes from their sphere of influence their their network, well, not many 23 or 24 year olds have a ton of friends that are buying and selling homes. You know, certainly he’s probably had a number of friends that are, you know, renting apartments, but you know, he wanted to find buyers and sellers. And so he just didn’t have anyone who was in his sphere of influence. In fact, he wasn’t even from Chicago. But he, so he’s now this young man, he’s trying to build his business. And he’s like, nobody is going to let me sell their home. I don’t have any friends that are buying property. So what what do I do? Well, this was so simple, but it was really quite brilliant. What he did is he decided he needed to do a lot of outreach, right, expand his sphere of influence, but he just he was also somebody who didn’t like getting out in the real world, and meeting people all day, every day, right? That’s a very difficult and for some people very physically exhausting experience. Some of us are extroverts. Some of us are introverts. But if you’re a realtor, you need to, you know, meet people in order to build your business. So what he did was just so simple, and he could do it from the comfort of his home. Well, he had spent the four years in college at University of Illinois. And he thought, you know, I don’t really have a sphere of influence here. I

don’t have hardly any friends in Chicago, because I’m not from here. But maybe the only real connection I might have to people is that they might have gone to the same school I went to. So what he did is in LinkedIn has this tool, and you just have to search for it on Google, just type in LinkedIn alumni, and it’s its own section. And what he did was he went there. And he searched for every single person who lives and you can even break it down geographically in the city or in the suburbs, about specifically where you’re looking for alumni who went to the same school you went to so I just did this, I went to Miami University, and I just went in, there was, like 200,000 people in the United States that went to Miami, who you know, are, who have who have told LinkedIn, that’s where they went to school. And then you can drill down further to you know, who how many people who live in Lincoln Park, and who are those people who went to Miami or, you know, out in the suburbs, etc. So he did this in the city for University of Illinois, and probably even, you know, five times the number of people who went to U of I, that went to Miami. So he had this huge pool of people. So here’s where it gets so simple, and yet so brilliant. He said he would spend and he did this for two hours every day. So he woke up every morning. And this was the first two things he did. And he did it from his bathrobe and slippers, he would just find people who lived nearby him, I think he lived in Lakeview, if I remember correctly, and he would just search for those people in LinkedIn, it’s very easy to find them. And then what he did. So he’d find a certain number of people, I think he said, he tried to, I think his friend told me tried to 30 people a day. So he’d find 30, people who we thought might be a good fit, you know, for whatever his criteria was, but it’s basically just hey, they went to the same school I went to and live nearby. And he would then again, he choose 30. And that would take him, you know, 30 minutes or so. And then what he would do in this was the sort of the bulk of the work, he would then put those all people in a spreadsheet, you know, just copy and paste them in. And then he would go, because LinkedIn, of course tells you a few things about each individual in particular, you know, where they work now. And so he would then go to Google. And you know, when you do a Google search, there’s the tab for news. So you would type in the person’s employer, and he would see if there was any recent news stories about that particular employer, or he, you know, if not, he would just go to their company website and look to see what their blog had said, you know, it’s something interesting, or just maybe get a little feel for what the company is, we couldn’t find any recent, you know, stories or articles that were about that firm. So okay, you get the idea. So from there, he would then using LinkedIn email system, you know, they’re sort of messaging system. And I would almost maybe say, that wouldn’t be my recommendation, although it certainly worked for him. So I’m not gonna argue with success. But it My only concern is if you do use LinkedIn email system, there’s a very strong chance the other person will never see it. I mean, people email me in there every single day. And I like check it once a month. So I’m giving you a strategy that I wouldn’t even necessarily work on me. But you could also email the person directly by, you know, figuring out what their home email is, or their work email, maybe. But anyway, he did it through LinkedIn. So anyway, he gets that information. And then he just has a copy and paste, you know, basically a template. And the template goes something like this. Then again, this won’t apply to all of you because it’s a very specific situation, but you could modify it to apply it to your own situation. So you would say, you know, Hey, mister This is an excerpt for John.

You know, I, my name is so and so. And I was reaching out to you, because I saw that you’re an alumni with the University of Illinois, I also went to school there. Let me tell you a little bit more about myself. I’m a realtor, and I’m pretty young, and most of my friends are at the stage where they don’t really need my services. So I’m in the process of trying to, you know, meet more people who might benefit, you know, people looking to buy or sell or rent, and I and so that’s the reason why I’m reaching out, Hey, by the way, I see that you work at XYZ firm. That’s really interesting. I was just reading about that firm. And I saw that, you know, and then he would reference the news article, I saw that you guys just had a great third quarter, that’s really cool, or you merged, or just something that’s interesting about that, hey, anyway, I’m sorry to bug you, but just wanted to reach out. And if you’d ever love to get grab a cup of coffee, I’d be honored to try to earn your business. Okay, that’s it. So you get the general idea. So basically, what he’s doing is writing a personal email, through LinkedIn to a person who’s loosely connected, at least they went to the same school. And he’s writing something personal to that individual based on where they work, right. And that’s all he’s doing. And he’s, you know, very intimate. He’s also being very honest, right? He’s also saying, Hey, I am new, I’m young, I need business, can you help me. And that’s pretty much it. So he would spend the next hour and a half crafting those emails, and you really aren’t crafting that. You’re not modifying much, you probably two sentences, you’re modifying of basically where they work. And also maybe something of note to let them know that you actually did a little research. And it’s not just a copy and paste job. But it largely is, right. But it’s also authentic, you’re doing some some, you know, you’re doing a little bit of research to be able to have a more genuine conversation. So that’s all this guy did. So I’m hearing the story, this person I’m interviewing, say, That’s what his friend did. And I said, How did that work? Like, what were the actual results? Because to me, again, I don’t even read my LinkedIn emails. And I thought, what’s a good idea, but I don’t know if that’s actually going to work. And the guy goes, he did 27 sales in his first year. That was his entire marketing strategy, by the way, never left his house, at least, you know, not in this for this. And that’s all he did. And I don’t know what his hit rate is, you know, if you’re doing like, 30 a day, it’s probably not that great. But even if 5% of the people write you back, I mean, that would be amazing, right? So if you wrote 100 Of those, and five clients came out, I mean, that’s like, a client a week, right? Or client every two weeks. So the idea is, I’m guessing be more like two and a half percent return, but whatever it is, it’s not a horrible idea. And nobody does it that way. Right? You know, in my experiences with LinkedIn, you just get a lot of random sort of, you know, emails that are really very cut and paste, and don’t feel personalized at all. So anyway, that’s the LinkedIn idea. And now we’re going to move forward into the Twitter idea. And trust me, this one’s actually a lot more exciting and high tech. And so I want to spend a moment and just give you a framework of how to best think about Twitter before you start using it. Because oftentimes, that’s the number one question people have around Twitter is like, they don’t get it. How do I get followers? How do I? How do I meet people? Because remember, it’s really very, very different almost in some ways, like the diametric opposite of Facebook, Facebook is existing connections, and strengthening those relationships, right? Or staying in touch with people you already No, Twitter is almost the exact opposite. And as far as what it’s best at, which is meeting new people. So they give Twitter is almost like its own city, where you can literally just go out and meet anybody you want. So, okay, well, how do you find people looking to buy or sell homes? Or even maybe rent apartments on Twitter? Well, the good news is those people broadcast it themselves, if all you have to do is get that information so that you can connect with them. Right? Make sense, right? They’re going to tweet out, Hey, I’m moving to Chicago, or I’m looking for a realtor looking to buy or sell a home, any looking for an apartment. And all you need to do is set up a one tool that will automatically notify you in real time. Anytime somebody tweets out those particular keyword phrases, like looking to buy a home looking to move, moving to Chicago, need a realtor need a real estate agent. Okay, so how do we do that? I recommend a tool called Twilert. And it’s it’s Willert. Or, anyway, I’ll spell it it’s T w i l e r t and what this system does is allow you to set up keyword notifications in the specific geographical locations you desire. And then then you’ll get notified in real time via email,

I think They might even also do texting, text messages rather. So it’s really quite simple. So you just go to twilert.com, they have a free trial, I think the actual services, if you end up deciding you want to use, it’s like $9 a month, it’s very inexpensive. But basically what it’s going to do is allow you to put in certain keywords. So I just tested this, and I’ve, I’ve also used this myself over over the years, I know it works really well. But I just did one for moving to Chicago, because I wanted to see how often people are tweeting, I’m moving to Chicago. So in the last five hours, five people have tweeted that exact phrase on all of Twitter, you know, scanning the entire Twitter universe. And so here we go, one person says, I am seriously considering moving to Chicago next year, okay? Another person says, Now this is in reference to somebody else, right? This is someone else’s reply that goes, Hey, if you weren’t already moving to Chicago, I might have to kidnap you and bring you here. So probably just making a joke. So that person is replying to somebody, and you can see who they’re replying to. Another person says, My best friend is moving to Chicago, another person talking about someone else. And actually, here’s a realtor who says, Hey, are you moving to Chicago, let me help you. So there’s even Realtors posting their own sort of ads out there. But so I just gave you like two or three people in the last five hours, who have tweeted out that either they’re moving to Chicago, or they know somebody moving. Alright, what do you do with this information? Well, hopefully you don’t need much help here, you would want to reach out. And again, you know, if it’s not clear who they’re talking about, you could just send them a either a direct message, which you may or may not be able to do based on their privacy settings. But you could always just send them a tweet, public tweet as well say, hey, seems like your friends moving to Chicago, or you’re moving, and I’d be honored to try to help you, are you looking for an apartment or a house or you know, buy etc, you get the idea. So it’s this is so simple, and so easy to set up. So I just think it’s an absolute no brainer, and I’ll bet you 99.9% of brokers Realtors haven’t ever thought to do it. So and again, there’s probably other tools that will let you do this. But what’s so cool about it is you can put in a number of these keywords. So you might even put in like 20 or 30 different keywords, phrases about moving to Chicago, you know, maybe you could even do one that says, I dislike my realtor or just, you know, looking to sell my house or buy a house, or does anyone know, a realtor or a real estate agent? You know, all you have to do is set these up once, right? You can create as many of these keyword phrases as you want. Twilert is going to send you an email in real time saying, hey, so and so just, you know, tweeted out with these particular keywords. And then from there, I mean, you should have a pretty good in for starting a conversation with a stranger that you didn’t know before. Now, how often is it person going to write you back? I don’t know, most people, when they tweet out gets almost zero responses in general. So the fact that you’re replying at all, is probably you know, at least going to catch their eye because they’re gonna get real time notified most likely on their phone, that someone replied to their tweet. Now, just as a quick, you know, suggestion when you are replying, I wouldn’t start with it with the big sales pitch. You know, I don’t think most people want a sales pitch right away, especially from a stranger, I just, I find it. I don’t think most people in life kind of want that. But certainly on Twitter, their problem, they’re not going to be interested because they don’t know you. So you might want to say instead of just hey, I’m, I’m a realtor, I can help you, you may want to say, Oh, that’s really cool. I live in Chicago, where is your friend thinking of moving to? Right, or how awesome I’m in Chicago, we could use another, you know, fun person or whatever you may want to say start the conversation there. And again, you know, building rapport back to the LinkedIn idea, you maybe look through that person’s Twitter profile, even if it’s their friend that you’re applying to, and see what they’re into, you know, and maybe even referenced something like that. So again, I don’t need to tell you how to build rapport. You already know how to do that. But I wanted to give you an idea about how to use these two social media platforms in a way that you probably aren’t using, but that you have a sneaking suspicion you could do if you just knew what to do. Right. So thanks for listening on the show next week where we’ll be back, and you won’t listen to me drone on for 25 minutes, we’ll be interviewing another guest. And if you have any social media suggestions, or any marketing tips, or like I said if you want to be interviewed, please visit keeping it real pod.com. Also, you can stream all of the episodes right there in case you’re not somebody who’s traditionally listening to podcasts on their podcast app on their phone, you can stream it all on the website. So let us give us feedback. Let us know what you like what you don’t like and also if you know anyone that you think we should be talking to for a future episode. Thanks so much and I hope this was helpful.

Kim Kerbis has been a top Chicago producer in real estate for 21 years. She has served on boards locally and at the national level. Her clients love her attention to detail and she teaches brokers how to get the same results at through her class “Kerb Appeal” at her firm, @Properties. Her clients love her, and you will, too!


Transcript

D.J. Paris 0:14
Hello and welcome to episode three of keeping it real podcast the first podcast for real estate agents made by real estate agents. My name is DJ Paris, I am your host. And if you’re new to the show, what we do is go out and find really successful or impressive real estate agents and we interview them and we have them tell their story and also give tips so that everyone in the community can share and learn. Today is no exception. We have Kim Curtis on the show from App properties and she has a really impressive career. She has been in business for 21 years and is served Aside from her own personal production served on boards, including National Association of Realtors, she’s going to we just got finished talking she discusses how she got started, how she’s built her business, but also some of the as a teacher. She is an educator with people in her own firm talks about how to improve your skill set with your buyers and also talks about a lot of ethics issues that you can be aware of. So you can always do the right thing for your clients. So without further ado, let’s get started and Kim Curvas coming up.

Kim Curtis was born and raised in Chicago and began her real estate career in 1997 at the habitat company and quickly became a top producer there. Within two years she received a broker’s license in Illinois, and by 2001 She was also licensed in California and Colorado. Over the years she has received the following certifications. ABR which is accredited buyer’s representative CRS certified residential specialist GRI graduate of Real Estate Institute realtor Institute rather and the CNE my personal favorite, this certified negotiation expert. She was a member of cars ethics and grievance committee from 2005 to 2009. And she’s also served on cars Professional Standards Committee since 2010. In the last few years, Kim has been representing ad properties as a large firm rep at the national level where she serves on the board of directors for National Association of Realtors. Kim is also known for her working with buyers course curb appeal, which she teaches the new agents at at properties outside of real estate. Kim has been a vice president of the Francis Parker Alumni Association, where her primary goal is increasing scholarship funds for the school and was recently elected to the school’s board of trustees. Welcome to the show.

Kim Kerbis 2:45
Thanks for having me.

D.J. Paris 2:47
Great. Well, you have done a lot with your real estate career and intro I just read, although you didn’t get to hear some of it. It was pretty extensive. And so tell us a little bit more about how you got involved in real estate.

Kim Kerbis 3:02
Well, actually, I, I’ve been in the business now I think 21 years. And I do have a mother who was an architect and developer in Lincoln Park and in Chicago. So I did always I was always exposed to real estate and design and architecture. So that was kind of always there. But then well, about 21 plus years ago, I was laid off from my previous position right before I was about to get married. And so I kind of had a month off in the summer and my best friend and I were playing tennis at the DePaul tennis courts, Fullerton and Sheffield, which is now at Whole Foods. And we’re playing tennis. And there’s these two really good looking guys who are playing tennis next to us. And at the end of the hour, as we’re getting in our cars, we see them getting in there. They’re very nice cars. So my best friend said to them, you know, what is it that you guys do that you get to play tennis in the middle of the day and still drive away and such nice cars. And they both said, We’re real estate agents. And it turned out to be the Devereaux brothers who did a lot of business back then. And so my friend turned to me said, Oh my God, that’s what you should do. And so I literally I got married, and within a month I you know, started taking my classes and within you know, the year was in business, and I started at the habitat company, you know, six months after that.

D.J. Paris 4:22
Wow. And then how, how have things changed? Since you know over the last 21 years? How is your business evolved?

Kim Kerbis 4:30
Like think, you know, technology obviously is a big part of that because when I started fax machines were new technology. Pretty much nobody had a cell phone I remember stopping a car with client when I had clients where an agent wasn’t that the showing time at the location. And I stopped I had to stop my car and like, you know, at a payphone and make a phone call to see work where the agent was and So yeah, facts. And we were if you remember the MLS system, it wasn’t a computer, but it was a black screen with, you know, orange text. And it was like a das based system. So you type in area equals 807. And ber bedrooms equals two plus. And that was the MLS at that time. So I wasn’t I haven’t been around since it was a paper MLS, but it was still a pretty basic system. So, you know, that has affected everybody. But that, you know, the software that we have now and the technology that people have today is just extraordinary that I have seen in the 21 years that I’ve been in business.

D.J. Paris 5:39
Yeah, I would imagine it’s in some ways made things easier, and in other ways, probably not made things a lot easier. But certainly, it’s nice to at least be able to see photos.

Kim Kerbis 5:49
Right. And then And then even when the MLS kind of got better, there was just a single photo of the exterior of the building. And we would always tease the MLS because it was basically like a guy in a car, who took a snapshot never even got to other car, let alone that close up and half the time there’d be a tree in front of the property. And it’s it’s extraordinary, just how quickly it’s changed in 20 years.

D.J. Paris 6:12
Well, I’d like to ask about your designations, you have many and I’m a huge fan of doing education for realtors, tell us a little bit about you know why you pursued those and how they helped you in working with clients?

Kim Kerbis 6:27
Well, my basic thing is I just kind of always believe in education. So I mean, I have a master’s degree, which has nothing to do with real estate. And I just did it because I love it. And so I feel very comfortable in this in the school or classroom setting. So pretty much when I once I got the sale, and at that time was called the salespersons license. Within a year or two I was I got my broker’s license because I thought, Oh, well, one day, I’ll be a managing broker. And so there was an additional training required with that. And then I just sort of thought, oh, it’s really good to kind of sharpen your sword every couple of years. So at a certain point, you know, I think I got the GRI first, which was actually the most challenging. And then later got the NOAA or the CRS I got and then GRI and then the APR. And so I just always felt like it was important to be in addition to the continuing ed that’s required, that there’s additional training that you can do, and it it does make you think about things in a different way. And hopefully you’re learning something from each, you know, developing techniques or adding techniques to your own, you know, quill or your own toolbox. And then I also think it’s a great opportunity to meet other people. And so I think I did my CRS in different locations. And so and in fact, it’s all deductible, so you could like you could do your CRS in Hawaii, and you know, deduct the whole thing. And so you’re you’re meeting other people from different places. And so the idea also is that you’re possibly increasing your referral base as well, you know, from state to state. But it just it’s really just an inherent thing that I love education and so it also kind of makes sense about the teaching too because once you kind of develop a pattern or a per i call it you know, developing a protocol, you know, you want to I mean, if you’re I don’t know, I just sort of feel like I want to share that with other people to help them because I did not have any of the training and habitat company honestly.

D.J. Paris 8:24
Sure well and a different type of company for sure. And tell us in the let’s that’s a perfect segue into you becoming a teacher as with respect to new brokers or brokers new to at least at properties tell us a little bit about curb appeal your your own course.

Kim Kerbis 8:40
So initially started at that properties did maybe like a five or 10 week session of agents who are new to the company or new to real estate and I was asked to do the listing there was one class I’m listing and after a couple years I realized I was actually really good much better at the buyers are much better at teaching the buyer side because I had developed this technique and it seems so simple, but it really just comes down to having a meeting with clients before you set before they set foot in your car. And before you kind of spent any time out on the road with anybody setting up appointments or whatnot. I think it’s really important to get an idea and there’s obviously 100 questions that you can ask people but everything from you know how much counterspace to the current when somebody says you know I want to be kitchen. You we all assume that we know what they’re talking about. But you know if they’re struction is two feet has two feet of counter space. For them a big kid you know, doubling their counter space is only four feet, right? We’re but if you have four feet now, maybe 12 feet is big. So just kind of like really zeroing in or, you know, drilling down on what they have now and what they’re looking for, you know what their needs are what has changed in their life. And then I also kind of call it the getting to know you as in K and O W And then also that, like, trying to find what would prevent them from purchasing, like getting to the know, like, if there used to be that getting to yes, I’m trying to find what what are the obstructions that would prevent somebody from moving forward. So whether it’s a medical bankruptcy or divorce or you know, something bad on their credit, you want to find out all those things before, at least I do want to find out all those things before they get in my car, and I want to make sure they’re pre approved. And I want to make sure they’re realistic. And I want to make sure that they know the market and, and things that impinge on the market. And you really it’s all about learning, teaching them the process, and then also setting expectations about what’s realistic. So that’s a long answer. But I mean, it’s it’s a two hour interview that I have with clients before we go out to property. So that was a huge investment that I make. But I still think it’s better than making a single appointment. And then fine, because i It’s all you know, we all learn from our mistakes. And so I just everything that I teach in my class are things that I’ve learned from making mistakes with clients, like not finding out that there was a divorce or bankruptcy or, you know, whatever it is, or that they had a pool table that I didn’t ask about all those things I like to share in class. And my feeling is, if people can kind of take one thing away from the class, that then then they can they can incorporate it into their protocol, whatever their business is, then I feel like I’ve made a difference.

D.J. Paris 11:41
100% agree, and I just I love the idea, aside from it being incredibly useful to say, Hey, before we go see any property, I do this extensive conversation to make sure I fully understand your goals, your objectives, your needs, your timeline, and, and also very practical to because now you have all of the information to be able to serve, the better. But also, it separates you from literally 99% of the other, you know, other brokers out there who are also trying to win that business. And certainly, you know, if they even talked to three other brokers before you, no one else is doing that, or at least few brokers are and so that alone, at least, you know, and being able to explain it as, Hey, I can’t do my job without a really, you know, important conversation about what you guys need is probably, sadly, unique in this industry. So

Kim Kerbis 12:37
and I liken it to any other professional, you know, you go to a dentist, and they don’t just immediately put their hands in your mouth and start pulling teeth, you know, there’s a consultation process. And the more that we you know, again, whether it’s a doctor, lawyer, Indian chief, the more the that professional has a conversation about what the goals, you know, that that somebody is looking to achieve and what the strategy is to get there. I just sort of liken it to every you know, every time you walk into a doctor’s office, there’s like an intake sheet, right? And then

D.J. Paris 13:12
there’s 5050 questions on what are you allergic to? Are you learning this and so all of those are important because you can’t do your job without those answers either. So and then,

Kim Kerbis 13:23
probably not like before, I know, some people will just like do it in the 15 minutes before a showing. And I really like to control the environment, I want them relaxed, I want them focused, I don’t want their I don’t do it in a Starbucks because I don’t like the sound of coffee making going on, you know, I want that person to know that this is very important that I’m dedicating my time to them that they’re my entire focus for that period of time, I’m taking notes. And, and again, I just think of any other professional where there’s a consultation before anything happens. And the other part of it is that you want to set their expectations about you. And so for example, let’s say you don’t work on Sundays, or you don’t take phone calls after 7pm. That’s an opportunity for you to share what their expectations of you should be as well. And then finally, it’s really about creating a relationship. And so I think that you save a lot more time down the line, when you just kind of do it in this focus way and then later you can say, oh, yeah, I remember we had that conversation about the lead based paint disclosure or whatever it is. So it’s like it’s a basis for it’s a jumping off point for all sorts of things. So I’ve just, that was like the big difference that I made in my business. From my second year to my third year was just and that was before I had a forum for it or before I had a package for it but just like having a sheet of paper and a pen and sitting down with people in the conference room, which just was like a night and day you know, 180 degree difference in my business.

D.J. Paris 14:55
Probably also gets the deal closed more quickly. because you now know exactly what the person is looking for the couple’s looking for. Yeah yeah and it’s it’s it’s just very very smart way to go about working with buyers and sellers obviously you probably do the same thing on the on the reverse side yeah do you did have you did tell us about it unusual experience where with your with the two flat brokers do you mind sharing it just to change up the

Kim Kerbis 15:30
it’s like, again you we always learn from our mistakes or at least our experiences and this was a two flat over on was now right by the Mariana was at Lawrence and it was a really beaten up to flat and it was being sold. It was an estate sale it was being sold as is. And I was doing showing with these two women and their agent and and I’m telling you there’s literally nothing more saving like the house had been stripped. The one thing that was leftover was like an old fashioned farmhouse sink, which was awesome. But I don’t even know the plumbing wasn’t working, it was just a mess. And so anyway, we’re going down into the basement and, and I could not believe it because I walked I probably walked first which of course now I wouldn’t do but at the time we didn’t know about we weren’t thinking about security. But anyway, and buyers are behind me. And then the agent came down and he literally fell through the stairs, and they were just so rickety. It was awful. The good news is he didn’t fall far, because it was one of the steps were like the second or third step from the ground. So he just hit the step and just took a long step down. But it was really scary. And you know, the good news is nobody was hurt. And there were no lawsuits. But it was just that moment when you realize that kind of anything can happen. And then we all need to be.

D.J. Paris 16:51
Sure. And I want to talk a little bit about some of the boards that you serve on in particular, I know you do a lot with ethics, you also are on the National Association of Realtors, board of directors. Are there any, you know, over all the years? You’ve seen? Are there any particular avoidable sort of situations that you think brokers really should be aware of and be making sure they’re in compliance with?

Kim Kerbis 17:17
Yeah, so I was on ethics and grievance kind of during the downturn. And so what we saw a big influx of was procuring cause cases. And that there is no honestly there is no simple answer for that because I am honestly, if you have five people on a particular board hearing a particular case, maybe I shouldn’t say this, but I swear you could get and you have a different set of people hearing the same case, you may get an answer, I really wish that national association would come kind of come up with a lockstep way in which procuring cause can be dealt with. But that is a place where I think the there’s more procuring cause cases when the market is tight, and people are not making money, so they get more grabby. And then when the market is better, they’re more comfortable, and there’s like better flow. And so they kind of let things they’re more likely to let things go. Go by, I think the easiest or the one, one of the best things that people can do, obviously, is keep records, you know, keep emails, and the hard thing is when people text you, because it’s hard to kind of it’s well, it’s not hard, but it’s a little bit more, takes a couple more steps to archive that material. But keeping good files, keeping notes, you know, when you talk to this person, or saving those kind of significant emails, I think are ways that people can kind of protect themselves. And then actually, it’s been this year has been kind of quiet with pro standards there. I’ve only set on a couple cases. But there’s a ton of people on first standard. So there may be more after that I’m just not aware of. So I don’t have a simple answer to say how can people protect people? I think protect yourself. I think it’s more about, you know, keeping good records and keeping good files on on client and attorney and whatever interaction?

D.J. Paris 19:18
Sure, no, it makes perfect sense. And just to go back to your own personal production, because you have had a very, very successful career as a producer. Of course, we just talked about you as an educator and author of serving as a board member giving back to the community. But why do you think and I love this isn’t always easiest question to answer for someone to talk about themselves. But why do you think you’ve you’ve built a successful practice? Why do you think your clients are happy and refer business to you?

Kim Kerbis 19:46
I think I mean, I’m good at my job. Although of course it’s a profession, but I am really responsible and responsive. But mostly I think it’s because I’m real, I’m not fake. And I don’t try and pretend that I’m somebody that I’m not. And I think that’s actually easier for younger and truly meaning like younger agents, like people who are like in their, let’s say, 20s and 30s, who they’re within the zeitgeist, it’s a lot easier to be yourself than it was 20 years ago, when I started where, you know, there was sort of like a way in which real estate agents talked or dressed, or the cars that they drove, or their hairstyles, or their shoes, or whatever it was, that was sort of like that classic, you know, what it meant to be a female real estate agent, you know, you look like acts, and I think now, it’s, it’s more open to whoever you are, whatever type of person, I just think this, I just think society is, like, more open to it. But I think at the time, I was kind of be myself before it was cool to be yourself. And I, I, that authentic word is so overused these days, but I do sort of think that I never tried to, you know, bullshit people, I never, I just never tried to put on airs of any sort. And I just was what I was, and you either liked it, or you didn’t. And that was okay. And, but I’m still professional, and I still take it really seriously. But I just wasn’t fulfilling the kind of old fashion modes of women in real estate at the time. So I think that kind of just differentiated me and then with, when I develop this to our meeting, that also just kind of differentiated me in a different way.

D.J. Paris 21:38
Yeah, definitely. I think that’s a, that’s a really complete answer. And so I think you just have the standards for, obviously, for yourself, or, you know, the amount of work that you do for a client, but also for, you know, also separates you from from everyone else who may be, you know, competition, which I’m sure you don’t even view as competition.

Kim Kerbis 22:02
But, you know, I think we’re all competitive in some ways, or at least I’m very competitive, but what I try and do, and I’m not always good at this, because we can, you know, get down on ourselves, but I really try and see what other people are doing, and learn from them and see if it’s something that I can incorporate into my business too. So, you know, just the longer you’re around, and you see how other people interact, or how they present themselves, or how they do showings, I’ve, I just you learn a ton from other people. And then I think it’s all about sort of like being, you know, I don’t know, you just you take a concept that they’re doing, and you apply it to yourself, but you, you make it your own when you do it yourself. And so you’re, you’re getting inspired by them, but then you’re incorporating it and kind of you know, for me, I’m playing like the chem twist on it. But I think we can always continue to learn from other people. And I swear, I’m sure other every other agent will say this, which is we learn something new every day, we think we’ve got it, and then some you know, something will happen. And you realize, oh, I hadn’t thought of, you know, I hadn’t anticipated that particular thing. And so then you just learn from it. And you you know, try and be better the next time so that you can anticipate it.

D.J. Paris 23:13
I think that’s a perfect answer. Well, thank you so much for your time, if anyone can how can clients reach you if they have needs of buying selling renting? What’s the best way for them to reach you?

Kim Kerbis 23:24
Yeah, so my office number is 773-305-0585. And my email is Kim Curtis at at property stack calm. And they also do have a website, which is like effects chicago.com And so there’s like a nice introduction and photo of me and that kind of stuff.

D.J. Paris 23:41
Awesome. Well, Kim has been in business for 21 years and she’s obviously done been incredibly successful not just in the personal production but as an as an educator as well as serving on boards and we’re really appreciate she’s busy. Well, we appreciate and thank you so much.

Kim Kerbis 23:59
Thank you so much for having me. Have a great day.

Today we sit down with Mitir Patel, a Chicago real estate broker who specializes in investments, specifically converting multi-family to single-family homes. He discusses his exact strategies for finding properties, finding investors, and what he sees for the future of Chicago real estate investments.


Transcript

D.J. Paris 0:14
Hello, and welcome to keeping it real pod, the only podcast for real estate brokers made by real estate brokers. My name is DJ Parris. I’m your host through the show, and thank you for tuning in. This is our second episode. And in case you missed the first I want to quickly explain what this podcast is all about. So I work at a real estate firm here in Chicago, we have hundreds of brokers, many brokers who join us are brand new. And so one of the biggest questions our support and training team receive when in particular new brokers come on board is, hey, what are the veteran brokers doing? What are the most successful agents at your firm doing? So over the years, we’ve interviewed them? And we’ve obviously asked them what they’re doing to become successful, what’s worked for them what advice they have for newcomers, etc? And then sort of occurred to us well, why are we living in it to just our own brokers, there’s 40,000, brokers in Chicago, and obviously, hundreds of 1000s of more across the country. So we decided to open this up to everyone. So the idea here is that every week, we’re going to be bringing you an interview with a real estate broker who’s doing something we think particularly interesting, and maybe could help everyone else. Learn more about how to become more successful in their own real estate practice. So that’s it. And if you’d like to be featured as a guest, or or you have an idea of somebody that you think would be a good interview, you can visit our website at keeping it real pod.com. And you can send us a message there. Also, if you wanted to sponsor one of the episodes, you can do that there as well. Today on the show, we have Mattia Patel, who is a real estate broker here in Chicago, and he a little bit about him, he has a background in finance. But he himself has been a real estate investment investor for 15 years. In fact, his parents were doing it even before that. So what he specializes in his helping people transition to real estate investments. He’s been doing that for over five years. He specializes specifically in multi unit added value plays. So for example, converting multifamily into single family and very specific neighborhoods. We talked a lot about how he got investor started investments, how he finds investors, how he finds properties, how he puts deals together, and why he chooses to do that more so than traditional realtor stuff. And it’s really interesting, I think you’re going to love it. And we really appreciate material being on the show. So let’s get started.

So we’re here today with tear Patel Mateer. We thought it would be particularly interesting and fun to talk to you for the show because of his particular niche that is more unusual or rare for brokers that I’ve met. So thanks, Mateer for being on the podcast.

Mitir Patel 3:10
Thanks for having me here. DJ. Yeah, thanks.

D.J. Paris 3:12
And so tell us a little bit about how did you how’d you get started in real estate.

Mitir Patel 3:16
So my father was a passive real estate investor some 30 years ago, and I watched as his business grew, and it became supplemental income to the point where it surpassed his income as a scientist. So he was a buy and hold buying rolls out in early 80s, Reagan had a way for you to take your depreciation and mitigate your taxes. And obviously, after the SNL crisis or anything, they removed that deduction, and it no longer holds to that being said, he invested in real estate and he found that, you know, it was passive way to generate significant income and over the life of the loan, you know, you have something real,

D.J. Paris 3:51
and it became his primary source of income. Really? Wow. Did he end up doing that full time? Or did he still continue as a chemist or

Mitir Patel 3:58
he retired at 50. And then now he places his grandkids and collects rent every month.

D.J. Paris 4:05
Yeah, that’s amazing. was here in Chicago?

Mitir Patel 4:09
The north side in the northwest suburbs?

D.J. Paris 4:12
Is that where you grew up as well? I

Mitir Patel 4:13
did. I grew up in Roselle and his buildings were mostly in the northwest suburbs, and he still has the majority of them or he sold the vast majority out in 2007. Then in 2009, he bought some

D.J. Paris 4:23
Gotcha. So you grew up watching basically your dad be a landlord?

Mitir Patel 4:27
Yeah, I do it much differently than him. But yeah, I did. Yeah. And, and so

D.J. Paris 4:31
what, what year did you get your broker license?

Mitir Patel 4:35
So I got my broker license in 2009. After the financial crisis. I was planning on getting buying more real estate and at that point, I started pulling money from other traders that I knew and starting to find

D.J. Paris 4:52
interesting, so tell me about that. How did you go about putting that fun together?

Mitir Patel 4:56
It actually happened. I snapped a Segway somewhere else but I, after college, I became a trader at one of those exchanges that may no longer exist in a few years. And for 14 years out of college, I was a options trading. So

D.J. Paris 5:09
you wear the jacket and wear the jacket, are you done by two o’clock and right

Mitir Patel 5:12
and I took every bonus, I had bought apartment buildings smart. And then throughout the years, a lot of friends are like asking me how I was generating this additional income when the market was moving against us. And I explained it to them. And around the financial crisis in all this opportunity opportunity presented itself, a bunch of friends came to me and said, Why don’t you pull funds together, and we’re starting to fund and invest in real estate. You know,

D.J. Paris 5:37
it’s so interesting, you mentioned, that seems like so many brokers who work with investors, at some point get in touch with traders who just seem to be cash heavy, they’re risk averse, because their old career is is pretty risk risk heavy, and they and they love sort of guaranteed or somewhat guaranteed rate of return or reliable rate of return. And real estate oftentimes can provide that.

Mitir Patel 6:00
It is for most traders, this is the lowest form of risk offered. And long term. You know, as long as you secure your financing, and you invest in the right areas, it’s very low risk, very high return. And

D.J. Paris 6:14
so you put a fun together you had co colleagues or friends that were traders that were able to help fund it. And then your role is to go out and find properties. And that’s kind of

Mitir Patel 6:24
together. So either properties, renovate them, rent them and manage them. And I for that I took a 20% stake in the company. Super, very smart. Right? We started out in 2008 in Logan Square in Avondale. And obviously now it’s a different neighborhood than was back then. Buildings were trading for at 250,000. Now, similar buildings are 350. Wow, these are all we only buy projects. Sure. So from that, you know, we, through you know it trial and error, we learned to perfect kind of a system in how you purchase properties and how to maximize your return. And I’ve created a great team for that, too.

D.J. Paris 7:01
So to talk a little bit about the team and sort of how you guys do it today.

Mitir Patel 7:05
Yeah, so I still I represent clients and this fund. So majority of my brokerage business is finding properties for investors, whether it be large or small first time buyers. And I have a great attorney I work with that could do lists, which also represented the banks. So it was a good relationship. Beyond that we work with Tyler Mandic and Shane banks, banks with a zoning code for city of Chicago. So when we look at a property, he gives us assessment, and generally we add value by changing zoning on all these properties.

D.J. Paris 7:37
Oh, that’s interesting. Yeah. And nobody knows more than him, I guess.

Mitir Patel 7:40
Yeah. And then so you know, every week we’re sitting down with aldermen getting their support, it could be something as simple as person has to fight within the legal garden, when they go to sell it, the garden can have no value, it cannot be appraised for that will go to the aldermen and work out a deal where we can make that legal for a few $1,000 or some concession you give to the community. And then you added 80 to 100,000 hours of value to your property. That’s amazing. That’s often the easiest one.

D.J. Paris 8:08
How did you how did you learn how to how to do that? You

Mitir Patel 8:11
know, I started doing a lot of a lot of this business. And then Candela’s, the father senior kind of introduced me to shakes and they said, You guys could work well together and do some bigger things.

D.J. Paris 8:24
Wow. How did you find the properties? today? I know we’re jumping a bit. But how do you locate properties?

Mitir Patel 8:30
So it’s half I get half I get phone calls or texts from random people. They’ll literally see my name on the construction permit. And they’ll call it the other half is misrepresented listings on MLS.

D.J. Paris 8:44
When can you give me an example of what what is the misrepresented list?

Mitir Patel 8:47
So I just put a contract together for a property at I guess I can do the address right. 3555, North Milwaukee, and it was listed as a like a commercial use commercial building. But really, it’s a two flat with the commercial space. And it’s also next to the Ottoman that I do a lot of work with, and we’re gonna get it rezone to illegal three fat very easily. Wow. And it was 20,000 hours.

D.J. Paris 9:12
Wow. Yeah. So it’s so it’s so that that’s an MLS listing that you noticed was was categorized wrong, or incorrectly or had an opportunity to be recaptured. And then when things aren’t on the MLS, you typically mentioned to get phone calls occasionally. Are you sourcing properties other ways as well, or

Mitir Patel 9:31
so I have, I’ve worked with a bunch of builders who also send out flyers. I don’t particularly care to do that. But if something, something comes up, that’s interesting. I’ll pursue it. But truthfully, that’s probably like 5% of what we get. A lot of it’s you do a deal here, and then someone approaches you. Sure. I was building my own home on Roscoe Roscoe village, and this elderly gentleman came up to me said I want so my home. So that’s how we got our next project. David and Rosco.

D.J. Paris 10:01
Wow. Yeah, it’s interesting. So you, you you were telling me before before we started recording about conversion properties? Yes. And that I thought was particularly interesting. Can you talk a little bit about Sure. So

Mitir Patel 10:15
it’s a crazy thing when you when you buy it, I certainly talked about Roscoe Bucha. North center, because they have the marquee schools and everyone wants to be in. When you look at the homes there, they’re trading at about 350 to 450 a square foot new construction, but for some reason, the apartment buildings are trading at 200 to 300 square foot, okay. So in a lot of them are breaking new construction, they have really good bones. So there’s a huge advantage. Whereas if you come in right now you’re gonna buy a home, you’re gonna pay at least 1.4 in Roscoe, which for a new home, I can find you to flat for $600,000. And if we work well, with our budget for around three to 400,000, we can renovate it, and you have a 4000 square foot home.

D.J. Paris 10:55
That’s amazing. What’s the type of turnaround time on something like that?

Mitir Patel 10:59
Truthfully, it’s a year yeah. Anyone who does it quicker doesn’t have a husband, wife or family involved. But every process becomes a decision and right. But he was a flipper probably six months.

D.J. Paris 11:11
Wow. And so you’re in you found that they’re just brokers aren’t as knowledgeable about these types of projects.

Mitir Patel 11:19
Now. I mean, right now, we I infected a client to see a property and Bell and Ross was under contract. And I saw the other agent with his client. And I talked to the listing agent in San Diego, we’re gonna present an offer because I know this deals not gonna go through. Sure enough, the deal that broke and she called me yesterday, it’s, I heard what the agent was saying costs were they’re not realistic about what things cost, you know, like foundations excavation, and if you if you haven’t had any involvement or any experience, why would you go right and unfortunately then you know, a lot of realtors become either home and maybe a client ends up in a situation they shouldn’t be and I’ve seen that two or 3k loans a lot of people way you know, Scope of Work nowhere near what really needs to be done especially in like Logan Square Pilsen most of those buildings have termite damage and the foundations are worthless. Wow. So they see the low price and they think they can just clean it up and there’s so much more involved.

D.J. Paris 12:13
Wow. And so you know, on the investor side Oh, as far as finding investors to work with you know, obviously with your history as a trader you have access to those those you know, people who are in that industry, but if you if you were maybe not in that industry as a previous career, how would you go about finding people to help fund those projects

Mitir Patel 12:35
so I I’ve worked with a mortgage lender having like a seminar in a bar as far as getting clients but truthfully, it was you know, talking to people at events I got a hedge fund that manages money from McKinsey and I’m now represented them in this particular business. So it’s a you have to get out there it’s unfortunately my grant the whole social aspect of it but that’s kind of these people are at these events and you know, when they hear there’s another way for them make money and that’s so much less risky than the market your market is very high right now. They want to diversify it.

D.J. Paris 13:07
Sure. Sure. And you know, our kale royalties owner Nick Patterson, have you obviously you know, has always said fighting money is actually not that difficult isn’t the deals is the challenge and if you can get the deal together the money just kind of finds you

Mitir Patel 13:21
Nick is 100% right on that Yeah.

D.J. Paris 13:23
So where do you see the Chicago market headed for for your particular niche, you know, in some of the developed the projects that you guys work on, do you see anything changing in the next few years so

Mitir Patel 13:35
we’ll take in that spare opportunity for ways i as far as the high end home market I see that hit we’re at capacity and inventories high so I would probably stay away from something like that. As far as with cayenne candles, things like that. apartment buildings, it’s crazy because the prices are much higher. But we look at Cap rates which is the net return on the property they’ve actually gotten better because the rents have gone up so much interesting. So if you can find a building and Logan Square if you can find that building. There’s a way we can renovate it and make money

D.J. Paris 14:09
yeah, there I’ve always heard as far as finding some of those properties you know, getting creative with it. There’s brokers that have basically you know when when one of those buildings puts a an apartment for rent phone number, which may be the owner you know, Mom and Dad Mom and Pop owning the building or something, you know, maybe it’s a management company too, but just going Hey, Are you the owner, which is Sal, if I offered you X, Y and Z, there’s a lot of creative ways to get in front of those people who aren’t necessarily thinking necessarily you know, they haven’t put on the MLS, it’s not for sale, but maybe they would have somebody approached them. But you know, then that takes a little bit, a little bit of work to do those things. But yeah, so as far as the so that was on the buy and hold side. What What challenges have you guys run into with being you’re also a property manager? Right. All right. So I do, do you find that does that eat up a lot of your time or property

Mitir Patel 15:04
management, I’ve got a good team with me. So they handle most of that. As far as rentals go, we have great agents and rent the apartments, I don’t do any of that it’s very time consuming. Honestly, our biggest problem is construction timelines, permits sure in the billing department. The city obviously is inundated with new permits and construction, we it’s always, you know, boom or bust here, right? Sure. So we have a dangerous amount of apartments coming online downtown. Whereas in, I always cite North Center building square, because those are very active areas, what you’re seeing is a lot, especially in these two neighborhoods, seeing a lot of places being sold, that were two flats and three flats and being turned into single family homes. So with the exception of some of the Centrum properties that are near the Tod projects, there’s a real deficiency in housing. That’s happening,

D.J. Paris 15:52
that’s interesting. So it’s a real need for

Mitir Patel 15:54
right and they thought the Tod zoning, I don’t know if your listeners are familiar with the transit oriented development, allowing them to build these large buildings near our stations where you wouldn’t need parking would pick up the slack. It’s helping in Logan Square and cap on California in Milwaukee, they built those two towers. But that’s again, a different price point in these neighborhoods, kind of on the Brown Line, that you’re not really seeing that much of that, except for old town. And then the one at Roscoe and Lincoln.

D.J. Paris 16:20
Gotcha. And you really pretty much hyperfocus in just a few neighborhoods,

Mitir Patel 16:25
I do. I’m there, you know, I like everyone else I was I was I was pulled to the high returns of certain areas that really weren’t there. And I learned a life lesson very early on. So which is which Paper Paper numbers aren’t realistic, you have to look at the neighborhood vacancy rates and other factors before he, you know, can assess if it’s a profitable investment or not.

D.J. Paris 16:51
Yeah, that’s a good point. And in fact that that brings it to another question about, you know, if as a broker who’s maybe servicing the more traditional homebuyer trend, you know, who wants to get more acclimated to investment, sort of valuation or just sort of how to go about learning? What What would you recommend, are there resources that you you feel would be helpful to someone who’s new.

Mitir Patel 17:17
So a great way to figure out what a building could be worth is a website, rental meter.com, and it’s free. And it’ll give you the immediate rent scenario based on the size of the unit.

D.J. Paris 17:30
Oh, so you can figure out the cap rate pretty well to lease because a lot of these old

Mitir Patel 17:33
buildings are like my dad’s even guilty of this, too. He’s had tenants for 15 years, maybe he hasn’t raised rent to market. So you can see that maybe this should be a $600 apartment should be a 1400 apartment. And you can kind of assess what the value could be if you got in there. Put a fresh coat of paint on a new kitchen bathroom. Sure.

D.J. Paris 17:49
So you can see you would go to that site, you see that rents are lower than they ought to be. And then what do you do from there? Then you approach the owner? And

Mitir Patel 17:58
yeah, you make an offer, sir. And obviously, there’s a lot of things you until you open up a wall you don’t know. And I had a client is actually the first sale ever made. It was a very large building in Avondale. And he opened the walls up, they literally disintegrated. So there was no sign of termite inspection and even a termite inspection. But, you know, so simple project ended up becoming this huge ordeal. So he actually looked at it as an opportunity to make it a much bigger building. Sure. And in the end, it worked out. But I mean, it’s a scary thing, right? Sure, sure. So you don’t I mean, you don’t ever really know unless, you know, you open up the walls. That being said, if I ever look at a building, I go to the basement first, the basement can tell the whole story about a building. If it’s clean, you don’t see signs of water or crack in the foundation. That’s a good sign.

D.J. Paris 18:47
Yeah, for the walls haven’t been painted over to hide the mold. Or I have a friend that happened to bought a very expensive home. And the previous owners have literally painted the basement walls to tie the mold. And I imagine you’re active or at least have been active on bigger pockets as a.com I don’t know if that’s yeah, I was just gonna references as a resource for its if you’re not familiar. Yeah, it’s a large I think it’s the largest online forum for investors who wanted to chat back and forth a real estate investors of course, and it’s, it’s like maybe 100 bucks a year, it’s totally worth it. And it’s it’s just a great place to get information you you wouldn’t need to go there for learning

Mitir Patel 19:30
about investigating, but it’s always nice, bounce your ideas off someone else. It’s

D.J. Paris 19:33
interesting. And they do have actively, you know, people trade properties on there. So it’s really it’s Yeah, you should check it out bigger pockets. It’s, it’s, it’s very cool. I’ve actually tried to reach out to them to do because they do their own podcast as well, which is great. But I’ve tried to reach out to them to do for this and I haven’t been able to discuss successfully region but they are awesome. They have 10s of 1000s of investors who are just chatting, it’s just a big forum. It’s basically like a gigantic online forum. And thank you but really well moderated. So it’s not like a broker necessarily couldn’t go out there and say, hey, if anyone needs a realtor, give me a call. But it’s particularly but anyway. Any other resources you’ve been using recently to figure out you know, investment opportunities. Training like Are you a co star Luke net guy or so?

Mitir Patel 20:18
I’ve used Luke in the past. I haven’t really currently, a lot of stuff I see I lunette is kind of priced high people put it out there, because it’s, it’s kind of a passive aggressive way of marketing your practice. Sure. And people if someone bites share, that being said, seems like especially as bigger buildings, they seem to be pocket listings. Yeah. And you kind of have to know the guys that are dealing in the areas.

D.J. Paris 20:41
Gotcha. So So what would you say? Do you have any? Are you have you pivoted your business at all? You know, in the last year, has anything changed? Or just so we’re,

Mitir Patel 20:49
obviously as prices? As neighborhoods mature, we have to move on. So

D.J. Paris 20:56
yeah, you’re thinking about other neighborhoods or wait,

Mitir Patel 20:58
so we follow Milwaukee Avenue. And obviously, Logan squares kind of mature. Avondale has matured. So now we’re at Portage Park? Gotcha. You know, old urban. And it’s a great community. And it’s, it’s growing. And also we are west and north, which I thought I would never do. But, you know, up to 3000 West. Sure. That being said, there’s, there’s nothing wrong with going further from these borders. It’s just depends on what you’re looking for.

D.J. Paris 21:26
And this is just a selfish question, because I used to live there. I had a condo in Uptown for the 11 years. And that’s a particularly interesting neighborhood. You probably have I don’t know how much you’ve ever looked into it. But I know it’s been around. Where were you grew up in?

Mitir Patel 21:38
So our lawyer? Yeah, there’s only lawyers doing a 200 unit building in uptown. Okay. And I’ve had issue we’re doing some developments in the west loop. And ultimately, Alderman Burnett is a great guy. We have to get the blessing of all the community groups in these neighborhoods where you can do a project. Sure in there, there’s like two or three. In uptown, there’s 42. Right? So my experience from people who I know who invested there, Scott’s very challenging to make everyone happy. Yes. And these aldermen are winning these elections by like one or two votes, so they will not cross anyone.

D.J. Paris 22:16
Yeah. So how do you deal with with aldermen when you’re having to navigate those political waters?

Mitir Patel 22:21
So we’re lucky in that lifetimes? They want us to use their contractors and they’re feeling as if they’re a better bid? I’ll use anyone. Sure. But generally, we’re trying to we’re trying to add units to the community trying to add value, right. So usually adding a unit overall, is going to help reduce the cost of living so they kind of support that thing. When I’m pretty shocked at the resistance in uptown. I can I can see that. Part of the problem is the new rents are probably double what the rents were. But they are also quadrupling the

D.J. Paris 22:50
amount of units there. Yeah. It’s finally maybe finally starting to mature. Yeah,

Mitir Patel 22:54
that is, as I say, personally, that’s one neighborhood I avoid. Yeah, just it’s tricky. It’s Yes. Yeah. And if it’s for the big boys, because it takes a lot of money to pay his lawyers to, you know, fight these battles for you. Well, I

D.J. Paris 23:07
very much appreciate your time. I think this has been extremely helpful. And probably one of the most unique interviews I will I will have done on this podcast. So I really appreciate it. And if anyone’s interested in learning in contacting you maybe have an opportunity for you. How would they get in touch with

Mitir Patel 23:24
a sure just email me that MIT IR pa to@gmail.com. And I’ll try to respond as quick as I can.

Alright, well, thanks material, really appreciate it. Thank you, DJ. Thanks. Enjoy the weekend.

For our premiere episode we’re featuring Joan Edelberg, a 25 year real estate veteran broker. She discusses how she got started, how she’s continued to build her business over the years, and even how she closed one of Chicago’s 20 largest residential transactions last year!


Transcript

D.J. Paris 0:09
Hi, and welcome to keeping it real pod, the first podcast made by real estate agents for real estate agents. My name is DJ Paris, and I am going to be your host through the show. So what is this podcast all about? Well, I work at a real estate firm here in Chicago that has over 500 brokers and one of the most requested questions that we receive on the support and training team is our brokers in particular, newer brokers really want to learn from experienced veteran agents in the business about what’s been working for them, what challenges they faced, maybe what advice they would have, in particular, someone isn’t new broker, and also what’s just been really successful over their entire career. So what we started doing is interviewing some of our more veteran agents, asking them to share their success stories, and also how they have built their business and continue to do so. And then we realized, well, there’s really 40,000 realtors in the Chicagoland area. And why keep this just internally. So what I decided to do was open up this process to every broker in the industry as a way to give back for industry that’s been very generous to us. And we thought it’d be also a lot of fun. So what we’re doing is interviewing realtors, who are having success in some capacity and letting them tell their story and so that other brokers can participate and share and maybe learn and even maybe implement some of those strategies. It’s really that simple. So if you yourself are a broker and want to be interviewed or you want to nominate somebody, you can visit our website, which is keeping it real pod.com and fill out a form and let us know who we should be talking to. Also, if you have any brokers in your office that you think could benefit from this podcast, send them the link and we’ll make it real easy to find. We’re also going to be creating these episodes on YouTube as well. So if you’re not a podcast person, you can still watch the or listen to the audio via YouTube. Today on the show we are interviewing Joan Adelberg, also known as Joni a little bit about Joanie, she was broker has been a broker rather since 1993. She was Rookie of the Year in 1994. She has also been a president platinum club Prudential preferred properties agent, as well as Best Newcomer at at properties. A little bit about her history. She grew up in Northbrook, after school, studied at the Art Institute of Chicago moved to Boston and owned and ran a handcrafted jewelry store on Newbury Street and moved to Los Angeles and played tennis while raising her daughter. She’s a proud single mother to Johanna and grandmother to Amari and Savannah lives. Lived in southeast Evanston for 25 years in downtown Chicago the last 10. She also and aside from being a realtor also rehabs she’s an investor rehab starter homes on the south side of Chicago. She represents buyers and sellers, as well as doing land grant deals for future development. She’s also a guest star on the TV show currently airing called Bringing a baller. So those are some highlights of her her tagline is there’s no place like Joan. So really excited. And let’s talk to Joe. Well, I’m really excited to have Joan Adelberg on the very first episode of Keeping it real. She also goes by Joni, Chicago, Joni and the show, whatever. So we’re really excited. And you know, again, the idea here is to highlight brokers, realtors that are really what I believe to be exceptional in the field and find out what they’re doing and how they continue to build their business and also how they got started. So thank you, Joanie, for being on the show. Really appreciate your time. I know you’re busy share. So really, we would first want to know, how did you get started in real estate?

Joan Edelberg 3:55
For a number of years, I was in healthcare, and I was managing outpatient ambulatory care facilities, which is surgery centers, and on a national basis. And I woke up one day and my hotel room and I called my assistant, Amelia and I said, Amelia, where am I and what am I supposed to be doing today? I don’t know if I was having a breakdown or what are you from all the travel and being a single mother and everything. It was just a lot. And that day I decided I really needed to make a change. So I resigned my position. And I sat around my house for about a week figuring out what I wanted to be when I grew up. And I realized that every Sunday back when there were still newspapers, I would pull out the real estate section. I come from a real estate family. I’m actually the third generation of Realtors, my daughters the fourth generation of brokers in the Family. And I realized that real estate was really a passion. It was something that I just loved to look at in the paper every Sunday. And I thought, well, I can make a career out of this. And that’s

D.J. Paris 5:13
pretty much how I got started. And that was 20, almost 25 years ago,

Joan Edelberg 5:17
that was almost 25 years ago, I sent my daughter away to camp and I did the accelerated program through the Chicago Association of Realtors, I don’t remember if it’s five days, 10 days, whatever it was, I sat on my chaise lounge, eight o’clock in the morning, I’d have breakfast at 738 o’clock, I was on my chaise lounge and study till noon, I’d have a half hour for lunch, I’d get back on my chairs, lounge study till five, quick dinner and then run to my evening class. I don’t remember if it was a week, or 10 days, or whatever it was, and I just crammed it all in my head. And I did it all based on when the test but then you had to have a day for the test, you couldn’t just go any day of the week for the state test. And I backed it all up, went took the exam. And that was the end of it. I was a broker.

D.J. Paris 6:03
So and you know, as well as I do so many people enter this industry and then leave the industry for because most likely they’re not going they’re not earning the income they want or generating the business they want. But you’ve been doing it for over two decades, two and a half decades. Why do you think you succeeded? What do you what would you attribute that to?

Joan Edelberg 6:23
Well, real estate is an interesting thing. There’s so many components to it that, you know, it’s not just residential. So I’ve been successful in actually making deals happen, as opposed to, you know, being a real estate broker in the residential field, which, you know, you market you do postcards, you work your sphere of influence. I’ve actually knocked on doors, lots of doors, and not just for residential right now, I’m working on a big commercial piece that I literally knocked on the door, and I said, Hi, would you like to sell this piece of real estate? And they said, No, I really hadn’t thought about it. But yeah, I actually would like to sell the real estate and then I got on the other phone and started calling people that it would be appropriate for. And hopefully that deal will come together next week. So you know, knocking on doors

D.J. Paris 7:18
helps. And again, the idea of knocking on a commercial a door for commercial purposes is I’ve never heard anyone I’m sure people do it. It’s certainly uncommon, or at least from what I what I know. And really, that’s that’s tremendously, tremendously smart idea. So you just walk in and go straight for the owner. And

Joan Edelberg 7:38
that’s it. Hi, I’m here to sue the owner. Oh, where are you? Sam? Joan Adelberg. What do you here for? Well, I’d like to discuss that with the owner if they have just two minutes. And you know, as long as you’ve got on a suit, and you look like you’re there for a purpose, oftentimes you get into see the owner,

D.J. Paris 7:57
when I think he told me for this, this deal that I’m assuming it’s the same one that’s closing, hopefully closing soon as you walked into what maybe five places, and that was, that was his? It’s not like you walked into 100 places to get one it was five, right,

Joan Edelberg 8:09
right. I yeah, I walked into maybe five or six places. And, you know, for I would say the five or six places I walked into there were two that were sellers. And the other three, you know, had gold, of course, you know, and we’re about four times what the market would bear at this time. So they weren’t sellers. But that’s okay, I got to meet, you know, six new people. And it’s always good to meet new people.

D.J. Paris 8:38
And I know you also have really worked. You’re from the North Shore. And you tend to at least for the residential side, that tends to be a focus of yours as well. The higher end homes, the more luxury properties up there. How do you find those properties? And what do you do that’s maybe different, as far as how to market and sell them or convince the sellers to list with you, then maybe what other brokers are

Joan Edelberg 9:04
trying? Well, again, I have I have relationships that I’ve built over the years, there’s a developer, a very prolific developer up on the North Shore, and from time to time, if he’s out of product, or if he has a buyer that is looking for something special, he’ll call me and say, Do you have anything and I’ll say, No, I don’t have anything. Or maybe I do have something and I will go knock on doors. I made some of my largest deals, literally knocking on doors. So one time I literally drove around the North Shore, the developer called me and said, hey, you know, if somebody’s looking to do a tear down and build, you know, their dream home, and in Glencoe, specifically, and I literally drove around Glencoe and I looked at all of the homes that were on the lake and I determined which ones could possibly be tear downs and I hand wrote all 12 op notes and of the handwritten 12 notes that I delivered to the front doors of all of these places for people called me. And of the four, I was able to make one deal. So it was, you know, it was an interesting thing. And I, again met very interesting people on the lakefront and Glencoe and I was able to put a young family in a home from somebody who had lived there, that was their only home for the last 40 years. And it was a terrific, there was a terrific exchange, and everybody got to move on to where they wanted to be.

D.J. Paris 10:38
And I found that interesting with that particular transaction, if I remember correctly, if it’s the one I’m thinking of which by the way ended up is that the one that ended up being one of the largest transactions, residentially that year? Or is that was that a different? Yes,

Joan Edelberg 10:49
that was actually one of the top 20 residential sales for that particular year, home sale prices in six counties. So don’t be afraid to knock on doors.

D.J. Paris 11:01
Well, and also what I thought was so interesting, when you were doing that transaction was that, you know, for a transaction of that size, it was sizable. It’s not enough to just put it on the MLS and hope and that’s somebody wealthy enough to be able to afford it comes along, you have to go as the listing agent and almost source the buyer as well.

Joan Edelberg 11:19
Well, it was it was it was interesting in that, actually, that particular transaction took almost five years to come to fruition. I had sold it three times prior, and the family decided it’s a very close knit family that they didn’t want to sell, the wife wasn’t ready to move, the husband wanted to move and the wife was not ready. And I called up and I asked actually, who was wicking his bluff, and he said, It’s funny that you call I was going to call you were ready to sell. And I said, Oh, no, you know, unless your wife calls me and tells me she’s ready to sell. I just I can’t, just can’t. And he said, No, no, I swear we’re ready to sell. And he called his wife and she said, Yes, we’re ready to sell. I said, really? Are you ready to sell? She said, Yes. So that was how that transaction happened. But the

D.J. Paris 12:10
finding buyers was you sell?

Joan Edelberg 12:13
Oh, I was we were, according to every broker on the North Shore, we were about a million and a half dollars overpriced. And I said, Well, that’s great. But I believe that you are undervaluing these things. Oftentimes, you know, brokers work just a small area, and they become very provincial, they don’t look at the big picture. And, you know, in real estate, it’s really important to look at the entire picture and not just, you know, Glencoe properties. So I, you know, I approached it from a different vantage point in that, you know, here was a sizable piece of table land, a stable bluff, because it had been checked and taken care of over the 40 years that they owned it. And I looked at it and I thought, you know, this is really a treasure, you have a big piece of table land, it’s on one of the largest fresh bodies of water in the world. And I believed it to be worth a lot of money. So I had a lot a lot of buyers come in with ridiculous offers. I literally walked one man out the front door, he was sitting, we were sitting in the living room, on their chairs, looking, you know, out at the lake in their pool. And, you know, it’s a really lovely view. And his, his broker and his wife were walking around the house. And he, you know, gave me this ridiculous offer. And I said, Oh, thank you so very much for the offer. And I gently walked over to him and kind of picked him up out of the chair by the elbow and walked him to the front door. And I said, Thank you so much for coming. But if that’s your budget, I really think you should look at things in your budget. But this house will not treat for that pro Price. Thank you so much for wasting my time. And I walked him out the door, close the door behind him and said to his broker, you’re showing us over? Yeah, so you know, I mean, people, they like to waste our time sometimes. And sometimes, you know, the best approach is just kind of tell them you’re wasting your time.

D.J. Paris 14:14
What would you say is the most rewarding part of what you do?

Joan Edelberg 14:18
I like meeting new people, you know, making transactions that makes sense for both parties. Right now I’m working on a trade. I’ve never in my 25 years done an exchange. This is a property for property exchange. Two pieces of commercial property up north that you know, a company has wanted to acquire my seller as an individual and we’re working on a trade right now. It’s kind of an interesting transaction. I think my buyers gonna have to pay some money. My buyer, they’re both buyers, but one of the buyers is going to have to pay a little money because of the up hits, he’s got a backlog, they’ve got frontage. So, but I think it’ll all work out in the end.

D.J. Paris 15:06
And what advice do you have for maybe someone newer to the business to for longevity? How do you stick around?

Joan Edelberg 15:13
Keep it interesting. You know, it’s real estate, you get to do lots of things in the whole state of Illinois unless you have a license somewhere else. So I would say, just keep it interesting. Don’t just do this unless you’re a routine person. And like the routine, I don’t like the routine so much. I like to keep it new and interesting. But you know, if you’re a routine person, keep to the routine, if you’re not in routine person, keep it interesting.

D.J. Paris 15:40
Yeah, I like to that you and I don’t know that you classify yourself this way militarily to your clients, although you probably do is I like the idea that you are a dealmaker, that you aren’t just a listing agent, that you aren’t just, you know, you’re somebody that can come in and solve problems.

Joan Edelberg 15:54
Right? And that, you know, that’s a challenge in this business, because you have to be able to get your idea through the other broker to the other side. And that sometimes is a challenge. I know, early in my career, I was, you know, I was a baby broker. And I was dealing with one of the Gron. Dom’s from the North Shore. And I had a wine importer who had a condo, like a duplex condo over, you know, off of Irving Park Road. And I sold in the middle of a snowstorm to my own buyers, actually. And they called me for three years, how did you get so much money for this place? I guess I got lucky. And anyway, these people wanted to buy something, they started out at 200,000. Then they were 345. And then they told me they were at 750. I pulled down my sunglasses. And I looked at the couple and I said come on, you started out at $200,000. Now we’re three quarters of a million. And you know, we’re going back to the early 90s. I said, Come on, do really well. We could have done that all along. We just wanted to see what it would be I go Alright, fine. I was previewing, because they had two young children. And so I was previewing properties. And I walked into a property and the wife happened to have been a furniture designer in Italy for a number of years. And so she showed me pictures when we first got together of these most unbelievable properties with you know, rustic floors, and high ceilings and great moldings, and on and on. And I thought $200,000 beer budget, champagne tastes, not unusual for buyers. And so anyway, we’re in the price range where she could get what you want. And then I walked into this house and I went, Oh, my gosh, I’m standing in their house, I used in the course we’re going back to, you know, kind of pre cell phones. So I use the house phone there. And I called them and I called the wife and I said, whatever you’re doing stop, come over here now. I said, I’m standing in your house. Well, sure enough, I was standing in their house and the people who live there were the third owner of this house. And it was very important to the sellers, to the husband, especially who didn’t want to move that the new buyer be somebody that would live in the house for 30 years is every owner prior to them had done and the grind down. I thought it was about money because we were legitimately $150,000 apart at the time. And I said, broker brandom This has nothing to do with money. I said your client has more money than they could spend it a lifetime or two or three for that matter. I said this is about the people buying the house. I said tell them my client is wine importer. They have young children, they’re gonna live here for 30 years. And she said, Oh, no, no, no. I said, Oh, yes, yes, yes, talk to the wife, because she wants to sell. So anyway, short, long story short, this was a fabulous transaction or inspector found that the tree trunk on the back of the house was almost gone through and was going to lose the back of the house. They were very appreciative. My clients sent a bottle of champagne from the year they bought the house. They introduced each other they had parties It was a beautiful transaction when all was said and done. So when you’re in real estate, sometimes it’s not about the dollars but about what is really going on in the transaction. And I guess the baby broker talk the GrandAm something that

D.J. Paris 19:40
well, you know, majority of the people that will be listening to this podcast are most likely brokers, however, not necessarily only brokers so if there were if there are buyers, sellers investors who did want to get in touch with you to help them with a transaction or to discuss their properties, how would they get in touch with you? Well, there’s

Joan Edelberg 19:59
no place like Joan, and you can reach me on my cell phone at 84745202258474520225

D.J. Paris 20:11
Thank you so much for your time. And again, it’s I always your passion is what comes through so much in the way that you present. I think that probably goes a long way with your clients. Obviously, you get excited about it too. So it’s pretty exciting. So thank you. I know you’re busy. And by the way, I want to say that she’s up Joan. Joan has already killed me because she is all dressed up. She’s always all dressed up. But she’s particularly dressed up she thought this would be a video so we’re gonna paint the nicest most flattering picture of you.

Joan Edelberg 20:40
On camera ready today, not just regular makeup. So thank you so much for your time. My pleasure. Okay, thanks.